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  • Archived

Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (read more)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Asked by billcouper81 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Hi, I wanted to create a firefox account with my gmail account email address but can't because it is being used by someone else. Help?

I have had some security issues lately with my home wifi network which started about 2 years ago. Tonight, I wanted to create a Firefox account and it stated that this a… (read more)

I have had some security issues lately with my home wifi network which started about 2 years ago. Tonight, I wanted to create a Firefox account and it stated that this account was in use already. Although, I never set up a Firefox account before; I was a bit dumbfounded. So, I requested the password reset and the message stated that the "Primary account" needs to do this. So, what can I do to unlink my email address from this other account which I did not set up.

Asked by nikzurich 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I registered a sync account and synced on Macbook perfectly. But when I tried to syn on my iphone 8plus, the same account was told not existing.

I registered a sync account on firefox for Macbook and synced on Macbook perfectly. But when I tried to syn on my iphone 8plus, the same account was told not existing and… (read more)

I registered a sync account on firefox for Macbook and synced on Macbook perfectly. But when I tried to syn on my iphone 8plus, the same account was told not existing and I was told to create a new account. Then I deleted the sync account from Macbook firefow and registered a new one (with the same email address) on my iPhone. Then the syncing on iphone was perfect. But when I tried to sync on my macbook, the same account was told not existing either.

It seems to me that the sync account on Macbook firefox and the sync account(with same email address) on iPhone firefox are in 2 isolated zones. The 2 devices can not see each other with the same sync account of email.

Asked by ethaninwa 2 years ago

Last reply by cor-el 2 years ago

  • Archived

When I bookmark I get multiple copies and cannot delete other than one at a time.

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have… (read more)

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have no ability to delete multiple folders or sites at once.

Asked by Wordwaster 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Hi , I forgot my 2 authentication details

I cannot remember the authentication app and i have no recovery code I can provide account email and password Account email : *** Account password : *** and also all m… (read more)

I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Asked by Bruzzonea 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Bookmarks are not syncing with gmail account

Dear Technical Team, I am using Mozilla Firefox since last 10 years and I have attached my gmail account for syncing of my bookmarks. Two days before, I reinstall windows… (read more)

Dear Technical Team, I am using Mozilla Firefox since last 10 years and I have attached my gmail account for syncing of my bookmarks. Two days before, I reinstall windows and book marks are not automatically syncing as I signed in my attached email. I have gone through all the ways and suggestions available at Firefox forum. I have uninstalled Firefox multiple times and also dis-connect my gmail from Firefox but nothing works. I am in a great trouble, please guide me how I can recover my bookmarks.

Asked by NaveedSaadiwre 2 years ago

Last reply by cor-el 2 years ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I forgot my password and had to reset it and i lost all data on it. Can you help me recover all my data as some of it were very important to me ?

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover… (read more)

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover all my data as some of it were very important to me ?

Asked by moka6002 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My bookmarks won't stay sorted.

There are several questions about this. I've opened my own on this very issue several months back. Title says it all. Bookmarks don't stay sorted at all. Sorting by the b… (read more)

There are several questions about this. I've opened my own on this very issue several months back.

Title says it all. Bookmarks don't stay sorted at all.

Sorting by the bar, or through the Library button, doesn't make them stay. Signing out of my profile, removing it, and signing back in doesn't fix it.

Bookmarks will become jumbled at random. Could be every ten minutes, or sessions between, say, work and home.

The heck is going on?

https://support.mozilla.org/en-US/questions/1103105

This issue is quite old, and still exists. Why?

Asked by rannday 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Why asking me to create a new account while i typed my firefox account on firefox send page

Why asking me to create a new account while i typed my firefox account on firefox send page? And the activation page shows error even if i followed the setting password i… (read more)

Why asking me to create a new account while i typed my firefox account on firefox send page? And the activation page shows error even if i followed the setting password instruction.

Asked by Archie_Z 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How do i set up a Firefox account?

I find no information instructing how to set up a firefox account. The only info says how to set up a "Sync" account. If this is the same thing, it should say so. I wa… (read more)

I find no information instructing how to set up a firefox account. The only info says how to set up a "Sync" account. If this is the same thing, it should say so. I want to know how to set up a Firefox account

Asked by pastorjd58 2 years ago

Last reply by James 2 years ago

  • Archived

I get emails from Firefox, but Firefox doesn't allow me to sign in

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, p… (read more)

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, put in my email as user name and my old password and it took. This is very confusing. MY Questions was to be: I start my computer (I don't leave it on all night) everything boots up, I click on Firefox icon and from there it takes minimum 40 seconds to 60 seconds to finally appear. Why is it so slow? Never use to be? Thanks for any answers you can give.

Asked by Sonyy89 2 years ago

Last reply by James 2 years ago

  • Archived

Need to sign in to firefox, but the Sign in button is doing nothing (about:preferences?entrypoint=menupanel#sync)

On about:preferences?entrypoint=menupanel#sync , The button is not functioning and I can't find any other way to sign in to firefox???

Asked by wadoods 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My email address has an apostrophe and firefox won't recognize it as valid. Is there any way to fix this?

I have an apostrophe in my last name and my company email address uses it. I have difficulty signing up for a firefox account because it won't recognize that address. It … (read more)

I have an apostrophe in my last name and my company email address uses it. I have difficulty signing up for a firefox account because it won't recognize that address. It says it is invalid. Is there a solution?

Asked by LatteLove 2 years ago

Last reply by jscher2000 2 years ago