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can't login from another computer

Changed my password in lockwise to a generated one on my main pc due to a site breach elsewhere. When I try to login firefox to my laptop to sync it fails because it had … (read more)

Changed my password in lockwise to a generated one on my main pc due to a site breach elsewhere. When I try to login firefox to my laptop to sync it fails because it had the old password. When I go in to password and logins on the desktop, it still shows the old password. If I go to lockwise or my account on the desktop and try to log in to my settings, it uses my old account password and tells me wrong password.

But, if I close out firefox on the desktop, then reopen, I am able to access all my other passwords and logins, except changing things in accounts.firefox.com. I do not have a copy of the generated password in lockwise.

How do I fix this?

Asked by kev4 6 months ago

Last reply by AliceWyman 6 months ago

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I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes. How to reset (disable) 2FA account authenticator? Can you help me? Regards, Mariusz… (read more)

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

Asked by STACHB 2 years ago

Answered by cor-el 2 years ago

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can't login to firefox

Hey there! I can't login to Firefox anymore. I had lost the the mobile app Goggle Authenticator and my laptop. And I can't login to delete and then renew my Firefox accou… (read more)

Hey there!

I can't login to Firefox anymore. I had lost the the mobile app Goggle Authenticator and my laptop.

And I can't login to delete and then renew my Firefox account.

What shall I do?

Cheers - Johannes

Asked by jalfaenger 2 years ago

Last reply by cor-el 2 years ago

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Account has been locked: confirm email was returned

I use domain mail as my Firefox account. Yesterday I move domain mail to Yandex and I try to login Firefox in a new devices. My account has been locked because confirm em… (read more)

I use domain mail as my Firefox account. Yesterday I move domain mail to Yandex and I try to login Firefox in a new devices. My account has been locked because confirm email was returned.

Asked by WordlessEcho 2 years ago

Answered by cor-el 2 years ago

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  • Archived

email with user name not received

Your system keeps telling me that you have sent an email but nothing turns up - and yes I have checked my junk file folder and there is nothing in there. [Personal inform… (read more)

Your system keeps telling me that you have sent an email but nothing turns up - and yes I have checked my junk file folder and there is nothing in there.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Sandgroper48 2 years ago

Answered by McCoy 2 years ago

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  • Archived

I've lost on my passwords!

I have my firefox account on 2 computers. In one of the two, I've suddenly lost all my saved passwords. I noticed that after a firefox update, there's an extra installati… (read more)

I have my firefox account on 2 computers. In one of the two, I've suddenly lost all my saved passwords. I noticed that after a firefox update, there's an extra installation folder (now at C:\Program Files(x86) and the "old" installation was at C:\Program Files. How do I copy the saved passwords file from one folder to another? By the way, all my saved passwords are shown perfectly on the other computer... is there a way to migrate them?

Thanks

(Windows 10, Firefox 63.0)

Asked by talxcore 2 years ago

Answered by FredMcD 2 years ago

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  • Archived

"confirm new sign-in to firefox" message keeps coming back on gmail even after I have confirmed that it was me. Help?

I had received that message after I used firefox on a different computer. I responded and confirmed that it was me, but the message keeps coming back each time I open Fir… (read more)

I had received that message after I used firefox on a different computer. I responded and confirmed that it was me, but the message keeps coming back each time I open Firefox. I have clicked again to re-confirm, and I get the message that the sign-in has been confirmed. Its annoying that the "confirm new sign-in" keeps coming back each time. This only happens when I use Firefox for Gmail. It does not happen when I use the Chrome Browser.

Asked by karloygalstad 2 years ago

Answered by FFus3r 2 years ago

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Change my main email without losing any data

So i have looked up this question on the forum and the internet but i get different answers so i can't 100% decide which is correct. I want to change my email address for… (read more)

So i have looked up this question on the forum and the internet but i get different answers so i can't 100% decide which is correct.

I want to change my email address for my Firefox account (sync) but i do not want to lose any data like history, bookmarks, topsites pinned, etc. etc.

Is this possible?

Asked by Dakara 2 years ago

Answered by the-edmeister 2 years ago

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My account was blocked

I've created my firefox account with the email benchman.logins@tutanota.com. The confirmation link was sent there, but I had problems accessing my account and it was temp… (read more)

I've created my firefox account with the email benchman.logins@tutanota.com. The confirmation link was sent there, but I had problems accessing my account and it was temporarily blocked. Now it is working OK, but my Firefox account is already blocked. I see this message on the login page: "The confirmation email we sent to benchman.logins@tutanota.com was returned and we’ve locked your account to protect your Firefox data." So, that's why I'm writing here. Please resend the confirmation link again.

Asked by benchman 2 years ago

Answered by McCoy 2 years ago

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I have problem with sync

Hi, I have a little problem with sync. I reinstalled my Windows. Completely And now I do not have my Mozilla bookmarks. It happened because I had forgot my Mozilla passwo… (read more)

Hi, I have a little problem with sync. I reinstalled my Windows. Completely And now I do not have my Mozilla bookmarks. It happened because I had forgot my Mozilla password and I reset a new password. When I logged in with a new password I have empty bookmarks. How can I recover my old bookmarks?

Asked by velvetmoos 2 years ago

Answered by Shadow110 2 years ago

  • Archived

I have most current Firefox on Windows 10 System. While using Firefox, all of a sudden, without any action by me, my bookmarks, both Bookmark Menu and Bookmark

While in Firefox, Bookmarks Menu (also Bookmarks Toolbar) will start duplicating; no action on my part - just starts adding bookmarks. Some are empty folders of same name… (read more)

While in Firefox, Bookmarks Menu (also Bookmarks Toolbar) will start duplicating; no action on my part - just starts adding bookmarks. Some are empty folders of same name as existing folders which have individual bookmarks, some are duplicate folders with same individual bookmarks in them. This first occurred on a desktop. Browsed internet, learned of Bookmarkdupes (with the 2 stars). Installed, cleaned out bookmarks, and started over building a bookmarks menu. Via Sync, apparently, laptop then had the new bookmark set, as did mobile devices. Some couple of weeks later, while using laptop, bookmarks started duplicating again. From about 100 bookmarks, I wound up with over 4,750. Then, that synced to my desktop and mobile devices. How do I stop the duplicating. Again, browsing the web, some support pages pop up which seem to address the issue. I have already done the Verify Integrity suggestion. But what is Firefox Quantum, what is Foxmarks, now Xmarks. References to those and suggestion don't use Sync. Sync is valuable if you have multiple devices, but worthless if you have to turn it off.

Asked by PFLanzafame 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

my login does not work and i have not changed my email of (email address) no recovery email sent

before signing in i checked with my settings and found the email and password for firefox then when i used it i was blocked never received the reset email this happened r… (read more)

before signing in i checked with my settings and found the email and password for firefox then when i used it i was blocked never received the reset email this happened right after an update.

Asked by Linda G 2 years ago

Last reply by Seburo 2 years ago

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I can't recover my firefox account after a long time offline. I know my credentials but system doesn't allow me in!

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago… (read more)

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account.

And I know my password, because I always use a Password Manager, so I never forget any login credential.

I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut.

Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

Asked by ggolmayo 2 years ago

Last reply by FredMcD 2 years ago

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start up screen keeps asking me to synch all device i only have 2 boyh done just going round in a circle

start up for the first time have put in my computer then password move on to the phone and password then asks for another i do not have another then it just keeps going r… (read more)

start up for the first time have put in my computer then password move on to the phone and password then asks for another i do not have another then it just keeps going round in a circle why tried pressing alt nothing happens to find tools This is the first screen on the new firefox bring back the old one

Asked by scrappiemaid 2 years ago

Last reply by FFus3r 2 years ago

  • Archived

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID that is us… (read more)

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID that is used every day.

I also tried with another email Id and got the same message. Both are '.org' email IDs, in the format of: username@institution.org

What is strange is, that I could use the same email ID when I had to register on this platform to be able to ask this question here. I could sign up, and got the verification email.

Asked by Stephanie_EF 2 years ago

Last reply by Shadow110 2 years ago