Firefox Support Forum

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked was "Earliest Available Time". Finally I called to place an order. Firefox worked 2 months ago but I don't recall which version I was using at the time.

Today I was using FF vers 97.x and later updated to vers 99.0.1 figuring that might be the problem, but it made no difference.

Later I tried Windows 10 Edge & that worked. Then tried a Chromebook & that also worked.

I've also had problems going to the Tracfone website & so have several other people. It's hit or miss with Firefox & usually it doesn't work. But Chrome or Edge seem to work for everyone.

Is this a website problem or a FF problem?

My Firefox browser is out by 4 hours. I am eastern and it recently switched to west coast time zone on its own. It did it once before and fixed itself in about a week. Other browsers are fine. I would like to stick to FIrefox but my shop tells me to switch. Can you tell me how to correct this problem? Thanks, Glen [email removed from public]

I can no longer access The Washington Post using Firefox even though I have a subscription. The website pops up for a minute and then disappears. I have done a search for help with this problem, but I've not found a solution. This doesn't happen with any other site. Any suggestions for how to remedy this problem?

Hello,

I have been having an issue for quite some time. Firefox will not connect to the web socket for Facebook chat and therefor not allowing a connection to happen. I have cleared all data and re-installed the app, I think it may be a deeper issue than just Firefox because all browsers get the same error.

This is the error I get.

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=7873618333663231&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=6596049516888063&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 186ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=6596049516888063&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=7944747563876351&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=atn&sid=7944747563876351&cid=785d5de3-c690-4be4-b0d5-262e64649b75 was interrupted while the page was loading. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=4218782501306367&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 127ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=4218782501306367&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=580630234529791&cid=785d5de3-c690-4be4-b0d5-262e64649b75 [HTTP/1.1 400 Bad Request 143ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=580630234529791&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=1702717372235775&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=atn&sid=1702717372235775&cid=e3f28f81-083c-4340-ad80-62fc670df260 was interrupted while the page was loading. 3_ei1eKe6_V.js:18:1305 GETwss://edge-chat.facebook.com/chat?region=atn&sid=4160831585517567&cid=785d5de3-c690-4be4-b0d5-262e64649b75 [HTTP/1.1 400 Bad Request 126ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=4160831585517567&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=3873618618482687&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 131ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=3873618618482687&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=903251371229183&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=atn&sid=903251371229183&cid=785d5de3-c690-4be4-b0d5-262e64649b75 was interrupted while the page was loading. 3_ei1eKe6_V.js:18:1305 GETwss://edge-chat.facebook.com/chat?region=atn&sid=8019361050656767&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 121ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=8019361050656767&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83

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When my computer shuts down unexpectedly (due to power issues etc.), after power on the computer again it takes too long to search for a website (Not restoring previous session but actually searching for anything else)

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue goes away when I close Firefox and re-open, but after clicking on 3 or four links, it locks up again. MS Edge does not have this problem with the same websites. I did notice in Task Manager that Firefox is opening up 10 processes. Can anyone give some suggestions?

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accept phone numbers with the prefix as valid. When will this be fixed?

Hi, I received notification of a breach, including password compromise. I've checked and don't see the app. What is next? What to check? What to do? (if the auto reply is 'don't sweat it', what does that indicate about the service?) Thanks!

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anything Amazon does, so if possible I would like it to be gone.

I am using the bookmarks sidebar with Firefox on Windows 11. Several times a week, the bookmarks toolbar will become unresponsive - Clicking on links or folders to open/close doesn't work. Closing and reopening the browser solves the problem. I can still click on links on web pages and open or close tabs, just the bookmarks sidebar becomes unresponsive.

I have literally no extensions installed in Firefox, just the default Facebook container. No themes other than the system theme either.

Any thoughts to resolve the issue?

Thanks!

Every week, for work, I need to download at least one large video file from Microsoft OneDrive and then upload it to YouTube. (These are MP4s in the range of 200 - 800 MB.) For the last couple of months, maybe longer, the download keeps failing in Firefox. When I switch to Chrome, the same MP4 downloads with no problem.

Any idea what might be going on? Usually the file starts downloading just fine; I see the bar gradually filling up in the notification area, but then it suddenly stops and says "Failed." If I retry, the same thing just happens again.

I'm not using any kind of download manager (that I'm aware of), just relying on Firefox's default download behavior when I click on the "Download" link on the OneDrive web page (sample URL: https://olucdenver-my.sharepoint.com/personal/YADA_YADA/_layouts/15/onedrive.aspx?id=LONG_QUERY_STRING_HERE).

Thanks in advance for any help you can provide!

Dan

Hi everyone; Recently my FB account got hacked and I went through hell and back to get it recovered. Funny thing is, it still doesn't work, it did briefly for the initial login just enough time to enable a 2 step challenge for which I selected SMS, NOT any security key via USB. As you can see in the picture, every time when I try to login (or switch in FB from a backup account into the primary), I'll get this message. Now it's stating that it's a Firefox/Mozilla request but it only appeared after my FB was hacked, never before. Could a developer/SME please take a look at this? Current Version 99.0.1 (64-bit)

Cheers, and TIA! T.B.

Any way to cast to chromecast with firefox?

It's annoying that I have to use Chrome or Edge to cast youtube to my TV.

Or use my phone. But it's charging atm. So very annoying my favorite browser can't do this simple thing. But all the other browsers can.

I teach a college course online at Foothill College, and I am unable to see my Zoom account. I can see it on Google Chrome, but I prefer working in Firefox. Can you problem solve this issue?

Thank you,

Prof Doren Robbins

I have need to change my home router.......... previously on same IP i have an openwrt router.

I have tryed anythings but now when i put: http://192.168.1.1/

On address bar immediatelly after i press ENTER on my keyboard damn FIREFOX every time try to access: http://192.168.1.1/cgi-bin/luci/

I tryed to deleted the unwanter cgi-bin/luci (part of main openwrt page setting i thinks) from address bar but it's not works.

How i can disable or delete this suggestion from firefox ?!?!?!?

Ah... Firefox open a red page when try to open http://192.168.1.1/cgi-bin/luci/.

It's say "404 Not Found" on a big red page........

How i can delete this page from firefox ??

Is there a way to check the settings on a page in firefox so we can inform our users if their PDF settings are changed?

We have set the PDF option to 'always ask' - but this (as everyone knows) keeps changing. Multiple posts outline that they change when a new version is installed.

When this happens, and a PDF is downloaded instead of being prompted with the pop-up, our users call requesting support. this would be nice if we had a couple users, but when you have hundreds, it causes support issues.

If there were a way to check the setting on the page, and inform the user that the setting is not correct, it would be helpful.

Does anyone know if this is possible?

Thanks,

E.