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websites

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website… (read more)

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website : https://app.setareyek.ir/

Asked by mpf.s5660 2 years ago

Last reply by mpf.s5660 2 years ago

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Firefox version 100 and higher will not load web pages

A routine update from Firefox version 99 to version 100 caused Firefox to quit loading web pages, including the Settings page. Firefox appears to load normally but will n… (read more)

A routine update from Firefox version 99 to version 100 caused Firefox to quit loading web pages, including the Settings page. Firefox appears to load normally but will not display any web page. The only thing that works consistently is Help/About Firefox. System: Lenovo E495 (AMD Ryzen 5 3500U) running Windows 10 Pro 21H2, build 19044.1706 Symptoms:

  • Version 100 and higher work correctly in trouble-shooting (safe) mode
  • Refresh does not resolve the problem
  • Manually removing extensions (NoScript and Cookie AutoDelete) does not resolve the problem
  • Uninstalling Firefox and existing profiles (all Mozilla folders in AppData/*), then making a clean install of version 100 does not resolve the problem
  • Removing version 100 and reinstalling version 99.0.1 restores normal operation (repeatable with higher versions)
  • Updating from version 99.0.1 to version 100.0.2 or version 101.0 does not resolve the problem
  • I have not tried removing any Mozilla registry keys

Asked by HeathR 2 years ago

Answered by HeathR 1 year ago

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Firefox time stamp is out by 4 hours

My Firefox browser is out by 4 hours. I am eastern and it recently switched to west coast time zone on its own. It did it once before and fixed itself in about a week. Ot… (read more)

My Firefox browser is out by 4 hours. I am eastern and it recently switched to west coast time zone on its own. It did it once before and fixed itself in about a week. Other browsers are fine. I would like to stick to FIrefox but my shop tells me to switch. Can you tell me how to correct this problem? Thanks, Glen [email removed from public]

Asked by glen.mar 2 years ago

Last reply by cor-el 2 years ago

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Cannot print 2 pages, first page is cutoff

I wanted to print out an order placed online but could only print part of it. The order took up about 1.5 pages when displayed in Firefox, but I could only print the upp… (read more)

I wanted to print out an order placed online but could only print part of it.

The order took up about 1.5 pages when displayed in Firefox, but I could only print the upper 2/3 of it. That’s all the Print Preview displayed. It was cut off at the bottom. There was no option to print the missing lower third or a second page.

I can scroll Firefox to display the lower part but Print Preview still shows only the upper part.

I can change FF’s scale to 80% in order to show the whole order on the screen, but Print Preview still only shows the upper part.

I can scale Print Preview to 70%, but then it’s difficult to read.

I don’t recall having this problem with earlier versions of Firefox.

How can I print my order on 2 pages so that I can read it?

Asked by Mike109 2 years ago

Last reply by Mike109 2 years ago

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Screenshot by Mozilla

I love screenshot by Mozilla. However, recently in the last few months (not sure) when the change happened, the timezone (stamp) at the end of the screenshot is NOT based… (read more)

I love screenshot by Mozilla. However, recently in the last few months (not sure) when the change happened, the timezone (stamp) at the end of the screenshot is NOT based on the "local" PC that is using it. I am in EST but it shows a different time zone which creates a problem. Since Mozilla Online is China based entity, I believe it is showing their timezone. I checked the settings and I could not find where to change the timezone to local time. This is key for many users as we need a "correct" local timezone.

Previous versions had this feature (automatically) and I did not have to set it up. Can we have the option to change the timezone please? Thanks.

Asked by azitam 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Firefox not compatible with some websites

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked… (read more)

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked was "Earliest Available Time". Finally I called to place an order. Firefox worked 2 months ago but I don't recall which version I was using at the time.

Today I was using FF vers 97.x and later updated to vers 99.0.1 figuring that might be the problem, but it made no difference.

Later I tried Windows 10 Edge & that worked. Then tried a Chromebook & that also worked.

I've also had problems going to the Tracfone website & so have several other people. It's hit or miss with Firefox & usually it doesn't work. But Chrome or Edge seem to work for everyone.

Is this a website problem or a FF problem?

Asked by Mike109 2 years ago

Last reply by SurferJ 2 years ago

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Microsoft update KB4474419

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update a… (read more)

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update as you mentioned in your Firefox 100 release notes. After reboot , I got a beep and a black screen - win 7 won't start. I had to find a way to delete the update so I could boot my system back. I asked few of my colleagues that use the same OS and they experienced the exact same problem. Surfing the web , makes it quite clear - this update is faulty and not compatible with win 7 as Microsoft claims. I would like to get a straight answer - can I update my FF99 to FF100 , without the notorious KB4474419 , or , as of FF100 , win7 sp1 is no longer applicable to Firefox ? Thanks. look4

Asked by look4 2 years ago

Answered by AliceWyman 2 years ago

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add-ons

Looking for free border designs, and have found the add-on easy search tool required for most of them. Their web site has the add-on for Firefox, but how safe is it? Than… (read more)

Looking for free border designs, and have found the add-on easy search tool required for most of them. Their web site has the add-on for Firefox, but how safe is it? Thanks.

Asked by pennypincher 2 years ago

Answered by pennypincher 2 years ago

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Verified By Amazon

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anyt… (read more)

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anything Amazon does, so if possible I would like it to be gone.

Asked by medicmarie 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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how to stop video and audio from auto play

Followed instructions. Prefs. Privacy/Security. AutoPlay. Settings. But the screen does not look like the instructions and does not have check boxes. has box to enter url… (read more)

Followed instructions. Prefs. Privacy/Security. AutoPlay. Settings. But the screen does not look like the instructions and does not have check boxes. has box to enter url for exceptions but does not do anything. I don't want exceptions, I would like default to be autoplay off for all sites.

How do I do this. Thank you.

Firefox 99.0.1 Mac OS 10.15.7 MacBook Pro

Asked by larryfj2 2 years ago

Last reply by larryfj2 2 years ago

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Firefox keeps disabling addons

Firefox keeps disabling addons randomly, some of them are made by mozilla even. I am getting them from the official addon site so they shouldn't be illegitimate ones. Let… (read more)

Firefox keeps disabling addons randomly, some of them are made by mozilla even. I am getting them from the official addon site so they shouldn't be illegitimate ones. Let me know what information about my install I can give to help.


OS version: windows 22000.593 Firefox version: 99.0.1 (64-bit)

Asked by Darkarrow 2 years ago

Last reply by Darkarrow 2 years ago

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Right side of screen not working while using Firefox

The right side of screen, scroll and keys (close, minimize, etc..) on menu bar not working, any fix? When I move the entire screen leftwards, then the scroll and keys wor… (read more)

The right side of screen, scroll and keys (close, minimize, etc..) on menu bar not working, any fix? When I move the entire screen leftwards, then the scroll and keys work...

Asked by AAAFUN 2 years ago

Last reply by AAAFUN 2 years ago

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Security Key issue for FB login

Hi everyone; Recently my FB account got hacked and I went through hell and back to get it recovered. Funny thing is, it still doesn't work, it did briefly for the initial… (read more)

Hi everyone; Recently my FB account got hacked and I went through hell and back to get it recovered. Funny thing is, it still doesn't work, it did briefly for the initial login just enough time to enable a 2 step challenge for which I selected SMS, NOT any security key via USB. As you can see in the picture, every time when I try to login (or switch in FB from a backup account into the primary), I'll get this message. Now it's stating that it's a Firefox/Mozilla request but it only appeared after my FB was hacked, never before. Could a developer/SME please take a look at this? Current Version 99.0.1 (64-bit)

Cheers, and TIA! T.B.

Asked by tbuettner1 2 years ago

Last reply by cor-el 2 years ago

  • Solved
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HELP!! Crashing crashing and more crashing! (Did I mention crashing?)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes … (read more)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes this happens with a fresh install, disabled add-ons, safe mode, yadda yadda yadda

bp-9d35ce5b-7503-4b20-894c-05b520220417

additional reports in image attached.

If you can help me...BLESS YOU!!!

Asked by keveone 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Unable to clear cache - gmail and youtube GB monsters

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousand… (read more)

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

Asked by smile12 2 years ago

Last reply by James 2 years ago

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change email address in profile

I have a new email address that I need to add in my profile. I have entered the new email but it seems to never have completed the process and doesn't show up as a second… (read more)

I have a new email address that I need to add in my profile. I have entered the new email but it seems to never have completed the process and doesn't show up as a secondary email, so I can remove the old address that I have been trying to close for 6 months. Now when I re-enter the address as an add, I get a message that it already exists and the page locks up...I can't do anything with it, except close it or go back 1 page. I would like to close the old address, but I can't since it is the only address to receive email from Firefox. HOW do I get this fixed and move on ?????? Thanks, Mitch

Asked by mbd3 2 years ago

Last reply by mbd3 2 years ago

  • Archived

Can not open Google directly

After some time of using Firefox, opening Google somehow "breaks". Let me explain: Upon starting FF, all works fine. After some time, however, say 5-10 minutes, when I c… (read more)

After some time of using Firefox, opening Google somehow "breaks". Let me explain:

Upon starting FF, all works fine. After some time, however, say 5-10 minutes, when I click the URL bar and try to google something, nothing happens. If a page is already open, the browser will stay on this page. If I opened a new tab, the URL will change to the relevant google URL, but the actual tab won't change at all. Dev-Console shows an empty HTML page. It's not even attempting to load the page really, the network panel shows a single empty GET request to google and nothing more. Even if I try to go to google.com directly, nothing changes. Meanwhile, all other sites I tried (youtube, amazon, reddit, what have you) still load and behave normally. It's as if FF goes completely brain dead as soon and only if google is involved.

I can "circumvent" this by going to some other google product, say google docs, and then selecting google search in the "google apps" menu in the upper right. But the only way to "fix" it is to restart the browser entirely.

This only happens on the laptop provided by my employer and only since today. On my personal laptop, running the same version of FF with the same account and addons it works just fine. It even happens in troubleshoot mode with no addons running. Even a system restart doesn't fully fix this issue.

I'm really at a loss here, any help would be appreciated.

Here you will find a screenshot of what happens if I open a new tab and try to google "test". For whatever reason, it didn't let me upload to this form directly.

Asked by firefox.lxz1r 2 years ago

Last reply by firefox.lxz1r 2 years ago

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How can I print out my saved passwords in my Firefox? I do not use Chrome, just Firefox and my laptop. No cellphone.

Hi. I need to print out my saved passwords. I have no cellphone to access, just my laptop and printer. I only use Firefox and no other browser. If my laptop gets hacke… (read more)

Hi.

I need to print out my saved passwords. I have no cellphone to access, just my laptop and printer. I only use Firefox and no other browser. If my laptop gets hacked or breaks down, then I need to use someone else's computer to access my passwords in an emergency, and can't access my passwords to do so...so printing them out periodically is the smartest thing I can think of.

Help, anyone? This is pretty important to me. Thank you!

Asked by Hashachar70 2 years ago

Answered by Hashachar70 2 years ago