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Firefox browser opens minimized - half size.

Firefox browser opens minimized - about half size. Support article suggests a refresh, tried that and it works for the first time the browser is opened after the refresh… (read more)

Firefox browser opens minimized - about half size. Support article suggests a refresh, tried that and it works for the first time the browser is opened after the refresh and then reverts to the same size.

Another suggestion was to delete the xulstore.json file as it may be corrupt. Done that several times. Each time, that solution works for the first time the browser is opened. Beginning with the second time, the behavior returns.

I have also tried uninstalling and reinstalling Firefox. Same result. Works for the first time the browser is opened.

I have no extensions or plug-ins installed other then what exists from the default browser. I am running the current version of Firefox, Windows 11, fully updated system with plenty of RAM and disk space.

Thanks!

Asked by Tim Martin 10 months ago

Answered by Terry 10 months ago

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Inappropriate sharing of tabs between personal and work computers

I have two computers, one for personal use and one for business. Somehow the tabs between the two computers are being shared and I cannot disable it. Both browsers are si… (read more)

I have two computers, one for personal use and one for business. Somehow the tabs between the two computers are being shared and I cannot disable it. Both browsers are signed into different Firefox accounts, Sync is turned off on both, and there are no connected devices. Yet despite that, when I go to one computer, it pops up a Firefox icon (see attached) in the taskbar that lets me open the tab open on the other computer. This is incredibly frustrating and Firefox should not automatically share this information, and should not make it so difficult to disable.

Asked by ericrlazear 10 months ago

Answered by cor-el 10 months ago

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Automatic downloading of files

I know Firefox recently changed some settings regarding automatic downloading of files, but I need to know how to stop Firefox from automatically downloading .pdf files t… (read more)

I know Firefox recently changed some settings regarding automatic downloading of files, but I need to know how to stop Firefox from automatically downloading .pdf files that I view. Sometimes I just want to view a pdf without downloading the file. Firefox keeps automatically downloading the file, then after viewing it, I have to manually delete. I don't to do this! I just want to view the file and if I want to keep it, I'll save a copy. This is extremely annoying! Can I change the settings so that the file won't automatically save to my computer? Thanks

Asked by robertinohio 10 months ago

Last reply by BJ 8 months ago

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Firefox not displaying ® correctly on specific website

For some reason Firefox is not showing the registered trademark ® correctly on my website. It is coded correctly and shows as ® when i perform my HTML editing. But when I… (read more)

For some reason Firefox is not showing the registered trademark ® correctly on my website. It is coded correctly and shows as ® when i perform my HTML editing. But when I look at it as a customer using Firefox it changes to Ž but only in certain parts of the webpage. It does display properly on all other browsers though (Chrome, Edge, Opera, Safari, Explorer) Firefox seems to be the only browser not displaying it properly. See screen shots below I used Opera as an example. I'm not sure if this is a Firefox problem or something that I can fix. Any help would be greatly appreciated. Thank you

Asked by remo0032 10 months ago

Answered by remo0032 10 months ago

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white bar around browser

i'm adding two question links that have had the same problem as me. https://support.mozilla.org/en-US/questions/1301702 https://support.mozilla.org/en-US/questions/129518… (read more)

i'm adding two question links that have had the same problem as me. https://support.mozilla.org/en-US/questions/1301702 https://support.mozilla.org/en-US/questions/1295187 my screen basically is being bordered by white bars and ive reinstalled and uninstalled firefox and done everything and both of the answers to these questions are unclear for me or don't work and i still dont know how to fix my problem. here's a screenshot of my browser too so you can see what I mean. please help!!!

Asked by SLEEPY 10 months ago

Answered by SLEEPY 10 months ago

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Firefox and Office.com

I am continuing to experience issues with Firefox on my new Framework laptop. It is only on this computer, and only with Firefox. I cannot log in to my office.com (Office… (read more)

I am continuing to experience issues with Firefox on my new Framework laptop. It is only on this computer, and only with Firefox. I cannot log in to my office.com (Office 365 account). It will continually refresh and throw me back to the sign in page.

I have uninstalled, reinstalled, and refreshed Firefox, disabled all extensions, allowed UBlock Origin exceptions for office.com in the list, have attempted to toggle the DNS settings, adjust the proxy settings to be no proxy, and confirmed I am up-to-date with the most recent version. I have deleted browser cache and cookie data multiple times. I also confirmed this works fine on my other computers with the same settings and versions of Firefox. I will occasionally get a code (shown in attached image) but upon researching this I'm not finding any information to assist. What on earth is happening? I haven't had any issues with this

Asked by funkdw 10 months ago

Answered by funkdw 10 months ago

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Error message trying to launch "Search by Image", "Content scripts are not allowed on this page."

I just installed Add-on "Search by Image" with "Tin Eye". When I try to launch the program I get the Error Message, "Content scripts are not allowed on this page." How do… (read more)

I just installed Add-on "Search by Image" with "Tin Eye". When I try to launch the program I get the Error Message, "Content scripts are not allowed on this page."

How do I correct this so that it works as advertised?

Asked by kenb1 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Horizontal scrolling w. touchpad doesn't work on linux

I saw this post https://bugzilla.mozilla.org/show_bug.cgi?id=542690 where it seems implied that it should work, but on LMDE 5 w. firefox 98.0.2 64-bit scrolling horizonta… (read more)

I saw this post https://bugzilla.mozilla.org/show_bug.cgi?id=542690 where it seems implied that it should work, but on LMDE 5 w. firefox 98.0.2 64-bit scrolling horizontally w. touchpad doesn't work for scrolling on pages nor for scrolling the tab list at the top.

Asked by maartentenvelden 10 months ago

Answered by maartentenvelden 10 months ago

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Recover pre-previous session

I had a number of tabs open today (~40). Because Firefox started to malfunction, I had to restart Firefox. It happened to me before and I knew that I can restore my previ… (read more)

I had a number of tabs open today (~40). Because Firefox started to malfunction, I had to restart Firefox. It happened to me before and I knew that I can restore my previous session so I safely closed the tabs.

When I restarted it, I opened a tab and then I tried to open the Application Menu, but accidentally closed the window. Now, when I've re-opened Firefox and attempted to restore the previous session only that last tab appeared.

Is it possible to recover the pre-previous session? I use Ubuntu 18.04. Where is this information located? and how can I retrieve it?

Asked by amberbear 10 months ago

Answered by Dropa 10 months ago

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Firefox just wont /do/ anything unless it's in windows 8 compatibility mode

Hey gang! For some reason firefox will not do anything at all unless I run it in windows 8 compatibility mode. I'm on windows 10. If I open the app it won't search anythi… (read more)

Hey gang! For some reason firefox will not do anything at all unless I run it in windows 8 compatibility mode. I'm on windows 10. If I open the app it won't search anything, show any webpages, etc - but the search bar still works, it'll show me suggested sites and what have you. I can also access the settings page. Aside from that, zilch. I've done a full fresh install and it didn't fix anything. Has anybody had this before? Thanks!

Asked by vmoskven 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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bookmarks and history not displaying

Bookmarks and history not displaying in sidebar or library in Firefox (98.0.2 (64-bit) on Win11. I can see them when i save an individual bookmark (cntrl d) but not in th… (read more)

Bookmarks and history not displaying in sidebar or library in Firefox (98.0.2 (64-bit) on Win11. I can see them when i save an individual bookmark (cntrl d) but not in the aforementioned areas. I have tried importing an earlier saved set from the library dropdown but they still are invisible. I also use "Bookmark search plus 2" add-on where I can still see all of my bookmarks.

Asked by gcm 10 months ago

Answered by cor-el 10 months ago

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Website will not correctly load.

The website "stacksbowers.com" will not correctly load - see image below. I have tried a number of my other website links and they all appear to load correctly. I was o… (read more)

The website "stacksbowers.com" will not correctly load - see image below. I have tried a number of my other website links and they all appear to load correctly. I was on this website last Tuesday, 22 March and everything appeared fine. Microsoft Edge finds and loads the website correctly. I first discovered this problem yesterday (Sunday) about mid-morning. I noticed that Firefox was updated on Wednesday, 23 March:

Firefox 98.0.2 (20220322144853) Details Installed on: March 23, 2022, 6:50:22 PM Status: The Update was successfully installed

Some of the links in brought up when I click on "stacksbowers.com" actually work and display a normal web page within the "stacksbowers.com" home page, while others appear to do nothing. I've contacted the owner of the website and they reported no issues and were able to bring up the website OK.

Please help me with this problem. Thanks so much.

Asked by greymetal 10 months ago

Answered by greymetal 10 months ago

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'Manage Logins' has stopped providing User Name and Passwords

I cannot say if the last update was the change. I did not have the issue of bookmarked sites and when I log in, no user name or password is provided, as what happens now.… (read more)

I cannot say if the last update was the change. I did not have the issue of bookmarked sites and when I log in, no user name or password is provided, as what happens now. Those bookmarks' login information IS still in my Firefox's about:logins, but now they are not being automatically presented. Even after finding the login credentials, logging in & out, returning to sign-in, the credentials just used are not recalled for use again.

That was not always the case and I would like to know if there's a 'setting' now that needs to be 'toggled' so 'Manage Logins' will work as it was did.

98.0.2 (64-bit)

Asked by Philip 10 months ago

Answered by Philip 10 months ago

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Drag and Drop PDFs and Office files not working in Outlook

Hi, there! I was able to drag and drop directly from my dropbox to outlook in firefox as of Friday. This morning, I can no longer do that. I'm only trying to attach docum… (read more)

Hi, there! I was able to drag and drop directly from my dropbox to outlook in firefox as of Friday. This morning, I can no longer do that. I'm only trying to attach documents (PDF, Office docs) to email in Outlook, and it still works in other browsers like Safari, jut not on Firefox. I need help getting the option to work again. I am on a MAC 10.13.6 with the latest Firefox updates. I thought it might be my computer but with it working in other browsers, I wanted to see if I could get it fixed here. Thanks!

Asked by elizabeth19 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

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How to get off the Firefox Beta channel

I always update Firefox from the ABOUT window. Currently I have 98.0.2 which is the current standard release. Why then am I asked to update to 99.0 which is a BETA VERSIO… (read more)

I always update Firefox from the ABOUT window. Currently I have 98.0.2 which is the current standard release.

Why then am I asked to update to 99.0 which is a BETA VERSION?

I don't need or want any BETA versions.

While I can dismiss the update reminders, on the next reboot it WILL install itself automatically.

How can I stop this and get myself OFF the Beta channel once and for all?

Asked by quantum888 10 months ago

Answered by FredMcD 10 months ago

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several weeks ago, i noticed that my tabs that i have had open for months no longer were present when i had occasion to open firefox. i think it happened after update 98.0.2 was installed.

several weeks ago, i noticed that my tabs that i have had open for months no longer were present when i had occasion to reopen firefox after i had shutdown computer. i t… (read more)

several weeks ago, i noticed that my tabs that i have had open for months no longer were present when i had occasion to reopen firefox after i had shutdown computer. i think it happened after update 98.0.2 was installed. i have searched help, etc. one solution that was my exact problem did not apply to me because the screenshots the contributor was using were not present on my version of the browser (or it is always possible that i was lost). this issue is a pain and i sure would appreciate any help thanks, Steve

Asked by scturn48 10 months ago

Answered by scturn48 10 months ago

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Trying to log into Facebook but I keep getting prompted for two factor authorisation but FF not FB

Hi, FF browser is asking me to insert my security key when I attempt to log into Facebook. I do have a security key but that has repeatedly failed and I am now blocked. T… (read more)

Hi, FF browser is asking me to insert my security key when I attempt to log into Facebook. I do have a security key but that has repeatedly failed and I am now blocked. The block is only in FF browser. I can access Facebook normally on other browsers.

Thanks,

Ray

Asked by ray81 10 months ago

Answered by cor-el 10 months ago

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Private browsing

Which extensions should not be in private windows? I understand that Private Windows has info that I want protected therefore, what extension should not be allowed in pri… (read more)

Which extensions should not be in private windows? I understand that Private Windows has info that I want protected therefore, what extension should not be allowed in private windows?

Asked by Clement 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago