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Gmail won't switch accounts

I've used gmail (with multiple email accounts) on Firefox for many, many years. I switch back and forth between my email accounts daily. In the past few weeks, though, wh… (read more)

I've used gmail (with multiple email accounts) on Firefox for many, many years. I switch back and forth between my email accounts daily.

In the past few weeks, though, when I try to switch from my primary account to the others, it just defaults back to the primary. I've purged the cache, I've signed out and signed in. This does not happen on Chrome, just Firefox, which is why I've brought it here.

If I change the URL of the mailbox

https://mail.google.com/mail/u/0/#inbox

to

https://mail.google.com/mail/u/1/#inbox

It will take me to another mailbox. I can then change that number to get to the others. But it shouldn't be that way. So ... what is going on? How do I fix it?

Asked by randee1 6 months ago

Answered by randee1 6 months ago

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Firefox & Ad Blockers

I made a post the other week about issues I was having with Firefox & YouTube. Having put the browser in safe mode I discovered that it was my ad blocker/s. That sa… (read more)

I made a post the other week about issues I was having with Firefox & YouTube.

Having put the browser in safe mode I discovered that it was my ad blocker/s. That said, I had notice Firefox lagging or loading hard on video sites, not just YouTube as well as some applets on other sites. And having experimented with various ad blockers and video sites as well as my own blogs, I find that I am not having these problems with ad blockers in Chrome or Edge, but only Firefox, so much so, that most of these sites are entirely unusable unless I disable the ad blocker/s in Firefox.

Frankly, I've been noticing it for some time, but as of the other week they have nearly rendered the browser unusable, or the ad blocker/s unusable in Firefox on said sites. I have completely uninstalled and reinstalled the add-ons, from the Mozilla site, to no real avail.

It is not only annoying but very frustrating and I am about to give up, on the browser altogether. I am not having these problems with the same ad blocker/s in Chrome.

I've spent nearly two weeks on this and it hasn't gotten better.

There it is. Thank you.

Asked by springheel 6 months ago

Last reply by Amelia 6 months ago

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Why is my bookmarks library immediately opening the last folder in the library?

I just updated last night to version 98.0 of Firefox, and have noticed that when I click on manage bookmarks that the boomarks now open at the bottom of the various bookm… (read more)

I just updated last night to version 98.0 of Firefox, and have noticed that when I click on manage bookmarks that the boomarks now open at the bottom of the various bookmarks folders by default instead of opening at the top like they used to. What happened here? I am including a picture to show where the manage bookmarks section is going by default now instead of where it normally does. Can anyone help fix this?

Asked by Marc7 6 months ago

Last reply by Matthew Montagu-Pollock 5 months ago

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Auto login booby trap.

I am in the process of moving all of our passwords into 1Password. However, I discovered that my wife has her Firefox set to auto login, but can't remember her user name… (read more)

I am in the process of moving all of our passwords into 1Password. However, I discovered that my wife has her Firefox set to auto login, but can't remember her user name and password. So, although she can use it, she can't change update the password. The fact that on setup, auto login is the default makes this doubly frustrating. So, is there any way to get to the password?

Asked by tmpc 6 months ago

Answered by Chris Ilias 6 months ago

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How do I edit autofill entries

A website MultiSafepay.com has saved my CVV number in Firefox. How do I edit the autofill data? I can't get to the same payment page, to be in a position to delete it. Mo… (read more)

A website MultiSafepay.com has saved my CVV number in Firefox.

How do I edit the autofill data?

I can't get to the same payment page, to be in a position to delete it.

Most links on this matter refer to:

 Options => Privacy & Security => Forms and Autofill

However in my Version: Firefox 98.0.1 (64 bit) running on an up to date Windows 10 this feature is missing or deprecated.

Can anyone say how I could edit/delete this specific entry, or point me in the direction of where this data is stored?

In the mean time I can't recommend using Firefox for entering critical security data, where websites can allow the storage of CVV numbers.

Asked by firefox236 6 months ago

Answered by firefox236 6 months ago

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Autofilling password

Fire Fox has taken to auto filling my password on my brokerage account. This leaves the account available to anyone that can turn my computer on. I do not have a password… (read more)

Fire Fox has taken to auto filling my password on my brokerage account. This leaves the account available to anyone that can turn my computer on. I do not have a password saved for the brokerage account and have the company listed to be excluded. This just happened in the last few weeks.

Asked by HowieE 6 months ago

Last reply by HowieE 6 months ago

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How to disable the pop-up from a complete download

Ever since the last update, every time I download something on Firefox this download tab pops up every time when the new download is complete. Ive tried disabling every e… (read more)

Ever since the last update, every time I download something on Firefox this download tab pops up every time when the new download is complete. Ive tried disabling every extension, Ive tried the about:config solution I found on this page, setting it to "false" and I havent been able to find anything in tools or settings.. but nothing disables it and its getting annoying. Ive had Firefox for years and this has never happened before.

Asked by jos.bonilla 6 months ago

Answered by cor-el 6 months ago

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Can't Copy Profile to External Drive

Have been carrying this out for years, but today there is a problem. Go into "Profiles" on Firefox, set to copy to external drive, get message:- "An unexpected problem ha… (read more)

Have been carrying this out for years, but today there is a problem. Go into "Profiles" on Firefox, set to copy to external drive, get message:- "An unexpected problem has occurred" How do I copy the profile?

Asked by johnoo 6 months ago

Last reply by johnoo 6 months ago

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Firefox printing with System print dialog

Since the last update to Firefox I have not been able to print using the system dialog. Only the new Firefox print screen comes up. How can I return to system printing … (read more)

Since the last update to Firefox I have not been able to print using the system dialog. Only the new Firefox print screen comes up. How can I return to system printing dialog?

Also the ability to set print quality in the Firefox print screen does not exist. I can do copies, black or color, duplex printing, etc but not set the print quality like draft, text, photo, etc.

I also have many forms I've setup for printing and I can't access these.

Thanks, Pat

Asked by patbarrmail 6 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

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How can version 98.0 be very outdated ??

I have been having problems accessing part of a membership site. Can't get past the first step, it doesn't work for me. Kubuntu 20.04.4 LTS Release: 20.04 Codename… (read more)

I have been having problems accessing part of a membership site. Can't get past the first step, it doesn't work for me.

Kubuntu 20.04.4 LTS Release: 20.04 Codename: focal Firefox Version 98.0 (64 bit)

Have been informed from the website owner that the IT person has tested this with Explorer, Safari and Chrome, and all work. The IT support person then goes on to state - "....... that the client needs to use a different browser as Firefox is very outdated."

So, I was using the latest version and it is "very outdated"  ???

How can I respond ? Is there a training course for the IT person to deepen their skill level ?

Asked by oygle 6 months ago

Answered by oygle 6 months ago

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Stop auto-download for Version 98.0.1 (64-bit)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I op… (read more)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

Asked by miszluuna 6 months ago

Answered by Terry 6 months ago

* .pdf

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? … (read more)

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? I want to read the pdf first and then decide what to do with it. This works similarly in Edge. FF is my main browser, I wouldn't want to change that, but I have too much garbage on my disk. every pdf is saved first, completely unnecessary.

Asked by Diabolo13 5 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

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Firefox now saves files that I only wanted to open

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new … (read more)

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new behaviour the Downloads folder keeps filing up with useless clutter.

For example, before the update, when I downloaded a .zip file, a pop-up would show up asking if I wanted to save the file or open it with an application. If I chose to save it it would be saved to the Downloads folder, and if I chose to open it nothing would be saved to the Downloads folder.

After the update, when I download a .zip file, Firefox always saves the file to the Downloads folder, even if I choose to open it.

Can you please tell me if there is a way to make Firefox behave like in the previous version?

Asked by bayus.firestorm 6 months ago

Answered by bayus.firestorm 6 months ago

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Firefox not asking where to download files

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded… (read more)

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded for the past 2-3 days has first gone into my Downloads folder instead, forcing me to re-download the file in order to get it into the correct folder. If this was for personal usage, I wouldn't care, but having to continually download business files is getting old very very quickly. Firefox has been my default browser for the better part of two decades. I really don't want to switch to Chrome or Safari just because Firefox won't let a power user customize their usage experience.

Asked by cmjross1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Open downloaded wordprocessing file

I upgraded to version 98 on March 12, 2022 now on March 13, 2022 when I download a .docx file it no longer opens in WordPerfect as it did in version 97.0.2! Instead it a… (read more)

I upgraded to version 98 on March 12, 2022 now on March 13, 2022 when I download a .docx file it no longer opens in WordPerfect as it did in version 97.0.2! Instead it asks to SAVE the file! That is NOT what I want to do! I want to open it without saving. I have spent a lot of time this morning trying to figure this out and getting no where.

Asked by h.jane.brink 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

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Pocket missing from homepage

Hello, I just upgraded to Firefox 98.0.1. And there doesn't seem to be an option to add Pocket suggestions to the homepage, as there used to be. You can add Pocket articl… (read more)

Hello,

I just upgraded to Firefox 98.0.1. And there doesn't seem to be an option to add Pocket suggestions to the homepage, as there used to be.

You can add Pocket articles that you've saved, but not suggestions from Pocket.

It used to be under settings - home - recommended by Pocket.

Has this been removed from the options?

Thanks, Taylor

Asked by Taylor 6 months ago

Answered by Bithiah 6 months ago

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How, or can, I stop the download manager from opening up automatically?

I'm a little surprised they've taken away the option of choice when it comes to downloading files. But what's most annoying, is the manager opens u and drops down blockin… (read more)

I'm a little surprised they've taken away the option of choice when it comes to downloading files. But what's most annoying, is the manager opens u and drops down blocking my view of the page, much less that it makes ms stop and think about what I am about to download.

I do not understand the purpose of this. The old way was safer, cleaner and less annoying. How can, or am I able to get that "choice" back?

When searching for a fix I have seen that that there is/was a similar feature in the Edge browser but it can be undone. I feel Firefox users deserve that option.

Thank you.

Thank you.

Asked by springheel 6 months ago

Answered by cor-el 6 months ago

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New Protocol for Saving Files

I imagine this belongs in the customize controls area as it's part of settings that we are supposed to have control over and after messing around and changing everything … (read more)

I imagine this belongs in the customize controls area as it's part of settings that we are supposed to have control over and after messing around and changing everything to ask first I am still unhappy. At least I found the reason for my displeasure after reading about the new release of FF98.

Why did you change the protocol for saving files? Not having that dialog box pop up is very inconvenient. I haven't tried to play any files since FF 98 downloaded to my pc but I bet it's equally as annoying. Please go back to the old way in your next release. Some of us are in the camp of Who Moved My Cheese and we don't like this new change. It's bad enough that I have to deal with black background on menus etc due to the background I chose but this is nuts. Thank you.

Asked by tek360 6 months ago

Last reply by tek360 6 months ago

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Disable download panel automatically opening?

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I … (read more)

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I disable it?

Asked by thetitansilva 6 months ago

Answered by TyDraniu 6 months ago

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Video won't play - how to debug ?

I can't play a video when logged into a website - see https://support.mozilla.org/en-US/questions/1371380 I'm sure it is not Firefox as I have also tried Chrome and Oper… (read more)

I can't play a video when logged into a website - see https://support.mozilla.org/en-US/questions/1371380

I'm sure it is not Firefox as I have also tried Chrome and Opera; same problem. How can I debug this and find out why the video cannot be played ?

I see there is 'Remote Debugging' and 'Browser Console' under 'More Tools'. How do I use these or other tools to find out what is causing the problem please ?

Asked by oygle 6 months ago

Last reply by oygle 3 months ago