Firefox Support Forum

Since January 14 2022, my Firefox (and other browsers like Safari & Chrome) can't load certain websites, notably meetup.com and guardian.co.uk.

I've checked with both ISP and Apple support (Macbook Air M1 2020 on Mac OS 12.1). After running tests, both maintain there are no issues with internet connectivity.

I'm aware that Mozilla (as far as Firefox goes) is working on a solution and has offered a workaround. I have tried it and it doesn't work.

Does anyone have any suggestions?

This website: https://deals.hy-vee.com/deals/weekly-ads?ad=11542&collection=9490 doesn't load when using Firefox 96.0.1

If I go to this site using Chrome there is no problem. It displays the data appropriately

Crash also happens when passed the argument `-safe-mode`. Does not happen in new profile. Crash happens both in v96.0.1 and after downgrading to v95.0.1. Console output mentions "Exiting due to channel error." I have not been able to find a way of increasing output verbosity.

$ ls -1 ~/.mozilla/firefox/Crash\ Reports/submitted bp-ae94ba15-6c3a-4479-bb81-ac4850220121.txt bp-be228ec2-dda3-4ec0-83b0-aa25a0220121.txt bp-f652f9d5-7e2b-45af-9804-1b43c0220121.txt bp-f83fe60a-7439-4ed5-ae61-4e44b0220121.txt

$ firefox

1. 1. 1. !!! [Child][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost

ExceptionHandler::GenerateDump cloned child 20567 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

A very important parent Bookmark folder disappeared again!

When I do a Search, I can find Bookmarks that are in the Parent Bookmarks folder but as I have reported before, the HUGE issue is that there is NO way to find where the parent Bookmarks folder or the Bookmarks in the parent Bookmarks folder using the Search function! How can I find the parent Bookmarks folder and where the Bookmarks are that were in the Parent Bookmarks folder?

I have added many Bookmarks since yesterday so I do not want to try to do a Restore.

I need to find the Bookmarks that disappeared soon.

I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio or video on this page) please try again later. which have for the last two days since installing firefox as my net browser. What can I do to improve this or have the components install sooner? any assistance would be greatly appreciated.

                Carlos from Portland, OR

I've got a persistent issue where Firefox immediately crashes when I open it initially.

Starting it again after this crash works totally fine, though if I close out and re-open a few times it will crash consistently (after every 3-5th-ish open).

It has been happening for the last year or so, and despite clean installs of the browser as well as other diagnostics it won't go away. It's incredibly annoying :(

Hoping the Firefox community can give me a hand and help solve this.

Cheers, Ciaran

I have stated this issue once before after trying to find a solution by myself.

My query: https://support.mozilla.org/en-US/questions/1363376

Whenever I boot up my laptop, firefox starts running in the background taking up a lot of memory space and cpu utilization. I have been with ffirefox since I started using laptops which is 7-8 years back. I never thought of switching browser or finding an alternative of firefox until for some months the issue is occurring. Now I am really annoyed to open up task manager every time and close firefox which is running in the backgroud. I have seen nothing unusual in the "about:performance" tab of firefox.

Please help me to continue my journey with firefox.

I have noticed that some business websites do not work correctly with Firefox. Here are a few ; Lowes Home Improvement, NJ Covid vaccine, Labcorp, Picattiny Federal Credit Union, Clover Health, Walmart.

Could this be due the fact the fact that according java FF does not support the technology behind java?

In the case of Walmart, I was having a problem placing an order and asked for help, the email response did not mention FF.

https://www.walmart.com/ https://www.picacreditunion.com https://newjersey.github.io/vaccine-locations/NJ-COVID-19-Vaccine-Locations.pdf https://www.lowes.com https://patient.labcorp.com/landing https://my.cloverhealth.com/login/?next=/

Most of these website deal with confidential information.

I have lost all of my old firefox data (bookmarks, shortcuts, etc.) I think I downloaded a newer version of firefox by mistake. I have followed all the Firefox Help information to try and retrieve the data, but nothing works. I have tried each profile listed on the profile management page: not a single profile has my missing data. I created a new profile, that didn't work. I restarted my computer, that didn't work. I am using a Dell desktop computer with Windows 10, or possibly 11. Can you help, please?

thank you, anne

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dark theme. Altering to the light theme in Firefox settings has no effect and I have tried all the suggestions without success.

I did find that by removing the theme Unicorn Fantasy by M♥Donna and installing a light grey theme this forced google and youtube into there light theme. I have also tried installing other themes and these also seem to cause the dark mode.

I would assume it is a problem caused by the latest Firefox update as google and youtube had the normal white background before this. It's not a massive problem, just annoying and makes little difficult to use

Anyone know how to get round this ?

I prefer Firefox browser on my computer - currently using 96.0.1

 a month or so ago, when logged in to godaddy email workspace, the subject line cursor won't stay in place.

I'll type a word then space resulting in the cursor jumping to the front of the line of text. Sometimes it jumps after the first letter but always with the space bar and only in the subject line of this website.

If I type a word in the subject line, then space, the cursor moves to the front of the line of text... if I continue typing there and use the space bar the cursor doesn't jump. But if I move the cursor behind the first word and space, type another word and space it jumps again.

I worked with godaddy on the issue... after troubleshooting various browsers (this only happens when using Firefox) and other things they asked me to do they point the finger at Firefox. I hope this can be figured out, I do not want to use Chrome for email. thanks!

With W10 set to Dark Mode and Firefox set to Dark Mode, I am unable to discern the active tab from the others at the top. There should be an outline or color difference for the active tab to make switching to another chosen tab easy. I am forced to change the Firefox Theme to one that actually does this. I don't understand why the default dark theme in Firefox doesn't do this. Will there be a change in the next version?

i just noticed the other day that everything is now in dark mode youtube/google etc.. i want to keep my theme with a dark upper portion but want the screen to be white again.the only temporary fix is to chage the them to all white. this is anoying me is there a way to get this forced dark screen back to what it was or to revert to a previous version of firefox? any help would be great! i did several searches to no avail. thank you!

Hi,

This is my first post here, hopefully one of the only ones I'll make too. But know that this issue warranted an account creation. So here's the issue/question:

Why did Firefox automatically switch my theme over to a forest green theme with a pop up window that gave my maybe 6-8 other color options or let me stay with my old one? (today on 1/15/2022). Is this native Firefox behavior or do I have to hunt a plugin/extension down? If it's Firefox then how to I turn that shit off FOREVER. No matter what's causing it it's incredibly intrusive and the lack of exit button is a low move from whoever did the ui/ux design. Any info would be appreciated. Win10 pro, Firefox 96.0.1 (64-bit) Darkreader, colorzilla, ublock origin, lastpass, decentraleyes, clearurls, and keepa installed. Can share more if needed

Thanks!

For several days now, tumblr hasn't been working properly on Firefox. The number that pops up to show how any new notifications I've gotten is frozen at 23. I don't get notifications if I get a new ask or to say how many new posts are on the dashboard. I can receive new asks but I cannot answer them and I cannot send them myself. I can receive direct messages, but I can't send them. I've cleared my cache/cookies. I've ended and started several new sessions. I've turned off XKit, Privacy Badger, HTTPS Everywhere, and uBlock Origin. None of that has fixed the problem. These issues are only happening on Firefox. I logged in on Microsoft Edge and tumblr worked just fine.

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I hope someone here can help me.

When I am on certain websites I am unable, for example, to watch a video or log in on a site if I decide to make a purchase. For instance, I receive channel 6ABCnews which I can read with no problem but if I want to watch one of their videos I have to switch to Chrome before it will play. Or I can look at items for sale on shopDisney but if I decide to buy something, I can't sign in unless I use Chrome. There is another online store that will let me see certain things (such as the return policy or how to order online) but it won't let me see their products unless I switch to Chrome. One last example has to do with my local newspaper. I can read the entire digital edition but if I try to place an ad (without ever leaving the site) I have to use Chrome. I attempted to upload images of the ad order form as it should look (when I use Chrome) and how it looks when using Firefox. Unfortunately, the Chrome image wouldn't upload.

Any suggestions as to what might be causing this? And is there anything I can do about it? I refuse to make Chrome my default browser which would appear to be the easiest solution.

Thank you!

I'm having problems with playing some videos on youtube, facebook etc. For example in youtube the video never stop to load and after some minutes the following message appears :"if playback doesn't begin shortly try restarting your device". In other browser such as edge and Chrome the video works without problem. I have the last version, 96.0.1, 64 bit edition. I'm using a Dell Laptop, with Windows 11 Pro version 21H2 OS Build 22000.434.

I already done the following steps but the problem still exist:

-Update Firefox -Turn Off Hardware Acceleration -Disable Firefox Extensions -Delete Browser Cache and Cookies -Allow Autoplay on Firefox -Allow Cookies, History, and Pop-ups -Refresh Firefox -upgrade graphics driver -unistall and reinstall firefox -create a new firefox profile

How can I solve the problem?

Best Regards

Hello, i had microsoft edge since i bought my laptop which i usually get rid of instantly. But recently i started getting these errors especially trying to go to the T-mobile website. The errors i'm getting are " Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR " . Any idea how to fix this?