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Interface text size

Overnight, my the text size on my Firefox interface shrunk significantly. No other programs have changed, nor has the text inside the browser. How can I change this back … (read more)

Overnight, my the text size on my Firefox interface shrunk significantly. No other programs have changed, nor has the text inside the browser. How can I change this back to the original size, and how can I prevent this from happening again?

Asked by brandtmunk 1 month ago

Last reply by TNorth 1 month ago

Firefox shuts down with no prompting from me - and no crash report generated.

Ok, as it says above, Firefox is randomly shutting itself off, as if you were 'Exit'-ing. I have followed all the aspects of the troubleshooting webpage - so far, when in… (read more)

Ok, as it says above, Firefox is randomly shutting itself off, as if you were 'Exit'-ing. I have followed all the aspects of the troubleshooting webpage - so far, when in Troubleshooting Mode, it stays up. I have turned all add-ons, extensions, hardware acceleration...before I went to Troubleshooting Mode...to try and isolate what might be causing it - no luck. I can have as few as 4 tabs open or as much as 10-it still turns off. Now, this does not happen each and every day, but it's close. The last crash report sent in was dated November 11, 4 in total. I have the crash report ID numbers if needed. I can't create the scenario; it's acting as if I am closing the browser, which I am not. This has me lost and frustrated.

Asked by ibert_n 1 month ago

Last reply by jscher2000 1 month ago

web site login denials

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they hav… (read more)

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they have taken me through steps that point to an issue with firefox. (I can get acces to the site with MS Edge). If firefox thinks there si a security issue I cannor find how to make teh site an exception.

I also see that firefox thinks my browser preferences are being managed by my organisation. In fact I am my organisation and dont recall having set up a policy for my company

Can you help pls

Thanks

Simon Reid

Asked by simon122 1 month ago

Last reply by cor-el 1 month ago

Need Escalated Help: Firefox Uses Excessive Memory in WIndows 11.x

I asked about this in a previous thread and never got a response from the escalation group. I use my computer all day and keep several tabs open for ongoing use. This is … (read more)

I asked about this in a previous thread and never got a response from the escalation group.

I use my computer all day and keep several tabs open for ongoing use.

This is an example of what I see regarding Firefox's memory use. I do not open and close tabs often enough to have this make sense.

Please help! I cannot afford to have so much of my available memory blocked.

Asked by JandNL 1 month ago

Last reply by jonzn4SUSE 1 month ago

Can not see videos on certain news sites

Nascar for one, there is no error message, just a white space where the video should appear but does not. There is no error message. https://www.nascar.com/video/franchi… (read more)

Nascar for one, there is no error message, just a white space where the video should appear but does not. There is no error message. https://www.nascar.com/video/franchise/all-videos/sneak-peak-kevin-harvicks-car-stopping-burnout-on-broadway/ Clicking on another video, the caption changes, but still on video.

It plays fine in Chrome. I am using 94.0.2 I have tried unchecking hardware acceleration and use recommended settings.

Thanks Henry

Asked by Henry 1 month ago

Last reply by FredMcD 1 month ago

Font display problem after goingn to version 90.x

This has happened on several of my computers. Upgrading from some version of FF80 to some version of FF90 results in gibberish text. What Mac OS system fonts does Firefox… (read more)

This has happened on several of my computers. Upgrading from some version of FF80 to some version of FF90 results in gibberish text.

What Mac OS system fonts does Firefox require? I somehow got this fixed on one system, but many monthds ago, so I don't know what actually worked. I have cleaned font caches, etc. but cannot get it fixed on the latest so far. Settings are Latin, normal fonts like Georgia or Verdana.

Asked by webbykat 1 month ago

Last reply by FredMcD 1 month ago

Youtube videos will not run; tried everything

I have done all the recommended solutions including Refreshing Firefox. Youtube still will not run. I just get the pic and the rotating arrow. Have to copy the url and … (read more)

I have done all the recommended solutions including Refreshing Firefox. Youtube still will not run. I just get the pic and the rotating arrow. Have to copy the url and open any other browser and paste. Mac OS vers. 11.6.1 Firefox vers. 94.0.2 64bit

Asked by rrandor 1 month ago

Last reply by FredMcD 1 month ago

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What informa… (read more)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 1 month ago

Last reply by FredMcD 1 month ago

Need help with an interrupted download from Mega

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloa… (read more)

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloading it like a normal download.

Anyways, while I was downloading, at 54% the download got interrupted saying transfer quota exceeded and I need to wait 4 hours to continue download again. and my girlfriend didn't know this so she thought my download already completed and deleted the file :( After 4 hours of waiting I was unable to continue the download since the file is no longer avaliable anymore :/

Now my question is, where this 1.5 GB file gone? I have already checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\default\https+++mega.co.nz but it's not there, the folder size is 102 KB. I checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\temporary too but that folder is completely empty. Also checked AppData\Local\Temp as well but it's not there either. The size of my Temp folder is just 10 MB.

While I was searching this, I saw some people saying (if I understood correct) the temporary download location of Mega isn't in hard drive, but in the RAM instead. I want to ask can anyone confirm is this actually true? and if so what happens to that space in RAM when download interrupts like this? Does it delete it from RAM automatically when I close Firefox?

Can anyone with knowledge in this regard please help me with this problem :( I am on SSD and already have a very few space left and I don't want to clutter my SSD with 1.5 GB unusuable file :(( Neither want 1.5 GB space got occupied in my RAM :((

Thank you so very much in advance.

Asked by partycat35 1 month ago

Last reply by FredMcD 1 month ago

Getting "No video with supported format and MIME type found" on few websites

I am facing this error message while streaming videos. But it doesn't appear in every video, just on some few websites. Things I have tried so far: clearing cache & c… (read more)

I am facing this error message while streaming videos. But it doesn't appear in every video, just on some few websites. Things I have tried so far: clearing cache & cookies but failed reinstalled firefox but failed disabled add ons, even started firefox in safe mode but failed reinstalled windows a few days ago but still same.

I have tried using different browsers such as chrome, opera, edge and it works fine in all of them. Is there any solution for this issue?

Asked by Md. Badruzzaman 1 month ago

Last reply by FredMcD 1 month ago

cannot open a page form email

Every since I downloaded firefox again I cannot open another site from my e-mail. Why do this when it will just cause problems. What was wrong with the other opening pa… (read more)

Every since I downloaded firefox again I cannot open another site from my e-mail. Why do this when it will just cause problems. What was wrong with the other opening page of firefox?

Asked by chlpro 1 month ago

Last reply by FredMcD 1 month ago

instagram video upload problem

Hello I love Firefox and I primarily use Firefox on all my devices. I manage facebook and instagram account using facebook content studio. I have no problem uploading vid… (read more)

Hello I love Firefox and I primarily use Firefox on all my devices.

I manage facebook and instagram account using facebook content studio. I have no problem uploading videos to facebook. I upload the videos to Instagram from this link (https://business.facebook.com/creatorstudio/instagram_content_posts). I'm not having a problem uploading a post(image). but I'm having trouble uploading the video. The problem I have is: the video upload continues up to 99.9%, but somehow it does not go to 100%. I cannot share the video unless it is 100%. I try again, close and open the tab and sometimes even restart the browser. Not all the time but too many times I have this problem. I upload the same video to twitter, facebook and instagram. video uploads to twitter and facebook without any problem, but not to instagram. I wait for a long time, but unfortunately it is not 100%. I have been using the Google Chrome browser for video uploads for a while because firefox has not finished uploading, and I have not encountered any problems so far. I only experience this problem when uploading videos to Instagram and through firefox.

I am using Facebook container and Tab Reloader plugins. I also wrote this problem on facebook, but they do not seem to have a problem. please find a solution to this problem. I want to use firefox. not chrome u.

best regards

Asked by Fero 1 month ago

Last reply by FredMcD 1 month ago

Suddenly cannot copy a Word file and Paste it into a customer's email site email

I run Windows 10 and Firefox. Suddenly I cannot copy a Word file and Paste it into my customer's web site. Message says it is to do with Firefox settings. I am not able t… (read more)

I run Windows 10 and Firefox. Suddenly I cannot copy a Word file and Paste it into my customer's web site. Message says it is to do with Firefox settings. I am not able to publish my essays on my publisher's site and he cannot download my Word files.

Asked by Ken Hay 1 month ago

Last reply by FredMcD 1 month ago

Chase.com login failure since 94.0.2 update

Since the 94.0.2 update, I can no longer access Chase.com. I'm assuming it's a privacy issue of some sort. I've tried allowing all cookies, turned off tracker blocking, … (read more)

Since the 94.0.2 update, I can no longer access Chase.com. I'm assuming it's a privacy issue of some sort. I've tried allowing all cookies, turned off tracker blocking, but to no avail. Any help would be greatly appreciated.

Asked by dec6017 1 month ago

Last reply by FredMcD 1 month ago

Firefox eats up all the memory

When I click on this [https://www.ensonhaber.com/] site, Firefox eats all the memory. I tried both Window 10 and Linux. Also, I've tried it while any plugin not installed… (read more)

When I click on this [https://www.ensonhaber.com/] site, Firefox eats all the memory. I tried both Window 10 and Linux. Also, I've tried it while any plugin not installed.

Asked by Rorschach 2 months ago

Last reply by FredMcD 1 month ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 2 months ago

Last reply by cor-el 2 months ago