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  • Solved

Can't log on to my Vanguard account

My new computer is running Windows 11. I just tried to log on to my Vanguard account and the Logon button has no response. Using Microsoft Edge I had no problems logging … (read more)

My new computer is running Windows 11. I just tried to log on to my Vanguard account and the Logon button has no response. Using Microsoft Edge I had no problems logging on so the issue must be with Firefox security controls. I have turned off Ad Blocker Ultimate as well as made an exception for cookies from this site. What can I do to fix this?

Asked by Steve 1 month ago

Answered by FredMcD 1 month ago

Firefox reacts slower and becomes sluggish quickly

A few weeks ago I noticed that browsing in Firefox started being slower / sluggish. It usually happens in YouTube or Twitch, but can also happen while scrolling with the … (read more)

A few weeks ago I noticed that browsing in Firefox started being slower / sluggish.

It usually happens in YouTube or Twitch, but can also happen while scrolling with the mouse in wikipedia for example.

Some examples: -When having a Twitch stream open, the stream is running fine, but when clicking and moving the volume slider on the player, it does not move smoothly, and with some delay. -When doing a bit more heavy browsing, sometimes a tab might get "stuck", for example, the twitch stream might start to buffer for a few seconds. I notice the buffering is not related to any bandwidth related issue. -Firefox reacts slower (or with a small delay) while moving between tabs, clicking on links, etc. This usually happens only after a few hours after launching and browsing with Firefox.

Most happen after a while since I launch Firefox. And by a while I mean maybe 2-3 hours, and I don't have a ton of tabs open. It becomes slower much, much faster than it used to in the past.

Now, sometimes it can take Firefox up to 30 seconds to close completely, before I can launch it again.

I had the same Extensions installed before these issues started happening.

I tried uninstalling Firefox completely, then manually deleting the remaining profile folder, and do a fresh install of the latest Firefox version.

I checked the Windows Task Manager, and it shows (14) processes under Firefox. Is this normal? I tried unticking the "Use recommended performance settings" and restarting Firefox, but it still reached (14) processes after a couple of minutes.


I am not sure if it is related to Firefox itself. My computer is 5 years old but functioning properly...

I did not check if similar issues happen on a different browser. I am just so used to Firefox.

I had a few weird bug in Windows 10, but those existed for a good while now, and are not similar to the ones I experience while browsing with Firefox. I didn't notice anything similar while watching video files in a Media Player.

I am not sure if it can be hardware related. All seem to be working properly...


I want to figure out what is causing this. If you need any more information let me know.

Asked by sata 1 month ago

Last reply by sata 1 month ago

Lost All Quick Access Bookmarks and later all Bookmarks except 5!!!!

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most re… (read more)

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most recent saved Bookmark file and I lost around 64,050 bookmarks!!! Now, the latest saved Bookmark file lists 5 items. This is a ridiculous and a very serious issue!!!

What is going on? I spend a lot of time getting important Bookmarks for research, and etc. How can I get all of my Bookmarks back? Apparently, I cannot get them all back. See attached file.

Asked by Wayne Carpenter 1 month ago

Last reply by Wayne Carpenter 1 month ago

  • Solved

cache cookies and passwords

Hi II am a relative computer novice and I am confused by the concept of deleting cache and cookies. I am having trouble with Firefox browser on Vanguard website. I wa… (read more)

Hi II am a relative computer novice and I am confused by the concept of deleting cache and cookies.

I am having trouble with Firefox browser on Vanguard website. I was told to clear my cache and/or cookies.

I don't currently store any Vanguard passwords on my computer.

However, I’m afraid that if I clear cache or clear cookies I will inadvertently remove the passwords for all my other websites.

Is there a way to clear cache and clear cookies without deleting passwords?

Asked by peggywarner 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Multiple Sites Blocked with "SEC_ERROR_REVOKED_CERTIFICATE", but work fine with Google Chrome

In the last few days, I started having multiple web sites blocked with "SEC_ERROR_REVOKED_CERTIFICATE". They work fine with Google Chrome and Microsoft Edge, and I trust… (read more)

In the last few days, I started having multiple web sites blocked with "SEC_ERROR_REVOKED_CERTIFICATE". They work fine with Google Chrome and Microsoft Edge, and I trust them. One example is http://www.wumb.org, a public radio station. I found nothing in Firefox Help to bypass this security flag and go to the page.

If there is a work-around, please make it show up when searching for SEC_ERROR_REVOKED_CERTIFICATE in Firefox Help. If there is no work-around, please add one. Otherwise, Firefox, my favorite browser, will quickly get a bad reputation.

Thanks,

Eliot Mayer Belmont, MA, USA

Asked by Eliot Mayer 1 month ago

Answered by jscher2000 1 month ago

Firefox browser often crashes

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user exp… (read more)

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user experience is very poor. The latest Crash report ID:bp-fd4c7367-1346-4a10-a2cd-244ac0211202

Asked by cyxiu123 1 month ago

Last reply by FredMcD 1 month ago

  • Solved

Cannot logon to Chase Online Banking since going to FF 94.0.2

Since upgrading to FF 94.0.2, I cannot logon to Chase Online Banking. The site texts me a code which I then enter and receive a message that part of the site does not see… (read more)

Since upgrading to FF 94.0.2, I cannot logon to Chase Online Banking. The site texts me a code which I then enter and receive a message that part of the site does not seem to be working. If I use Edge, I can get in without a problem. I went into troubleshooting mode and it let me logon without a problem, but returning to normal mode repeats the problem. Using private mode does not work either. I'm not sure what is going on here and any suggestions would be appreciated.

Asked by Mike Schmieg 1 month ago

Answered by Mike Schmieg 1 month ago

  • Solved

Failure to transfer a profile to a new computer

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put … (read more)

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put it in the Profiles folder on my new computer but FIREFOX does not notice it. What is the problem?

Asked by Steve 1 month ago

Answered by jonzn4SUSE 1 month ago

home button is missing after update

After a recent update, my home button is now MISSING! Gone! Do not tell me to take a screenshot because that is not available for the menu or bookmarks bar. Why would y… (read more)

After a recent update, my home button is now MISSING! Gone! Do not tell me to take a screenshot because that is not available for the menu or bookmarks bar. Why would you erase my home button in an update?

Asked by susankaveny1 1 month ago

Last reply by cor-el 1 month ago

  • Solved

Fonts have an issue with being too thin and hard to read.

My firefox browser has had issues displaying fonts when I have the "Allow pages to choose their own fonts, instead of your selections above" box checked. Its not all webp… (read more)

My firefox browser has had issues displaying fonts when I have the "Allow pages to choose their own fonts, instead of your selections above" box checked. Its not all webpages as some have more bolded fonts, but it is more than one site.

I have scoured these forums trying to locate an answer, but for some reason the fonts are still so thin and unreadable. I have even erased all existence of firefox from my computer and reinstalled, but the issue still remains.

Please help me.

Asked by sauerbrendan 1 month ago

Answered by FredMcD 1 month ago

  • Solved

Repeated MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING on legit Microsoft URL

Is there any way to set an exception? I keep getting an error on this totally legit website -- and of course Microsoft isn't going to offer me any solutions other than … (read more)

Is there any way to set an exception? I keep getting an error on this totally legit website -- and of course Microsoft isn't going to offer me any solutions other than to use Edge (which works)

https://msdn.microsoft.com/en-us/library/8kb3ddd4(v=vs.71).aspx

Asked by monique11 1 month ago

Answered by AliceWyman 1 month ago

Locations of my connected service

Hi, Each time i start firefox on my laptop and syncing firefox, it shows a different location than my actual place that i am logging in(different country) . I was at the … (read more)

Hi,

Each time i start firefox on my laptop and syncing firefox, it shows a different location than my actual place that i am logging in(different country) . I was at the location roughly ten months ago.

Asked by prometeh 1 month ago

Last reply by prometeh 1 month ago

Firefox blocked my business website.

This morning Firefox decided to block my website! I have spent hours now attempting everything the tutorials have laid out to fix this but I'm still getting error 403 msg… (read more)

This morning Firefox decided to block my website! I have spent hours now attempting everything the tutorials have laid out to fix this but I'm still getting error 403 msg. Have repeatedly cleared history and am almost in tears. Spent many days to have this website perfected for my business and now I can't even access it on Firefox - which was up until today the only browser I use on my pc, ipad or phone for years now. Please help! Sincerely, Almost In Tears Here aka Stefanie H.

Asked by Stefi 1 month ago

Last reply by Stefi 1 month ago

Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15.… (read more)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 1 month ago

Last reply by cor-el 1 month ago

Why are some fonts all messed up?

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing I didn't change any text settings of purpose, and I'm seeing this across a few differen… (read more)

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing

I didn't change any text settings of purpose, and I'm seeing this across a few different sites. What should I do?

Thank you!

Asked by pfbourassa 1 month ago

Last reply by pfbourassa 1 month ago

  • Solved

When trying to access spectrun.net to watch TV on a Windows 10 PC I get the error: WLP-4005. I was previously able to access with no problem

I have cleared out site and cookie history with no success, How do I eliminate this error. Other browsers have no problem with accessing the Spectrum TV app on this windo… (read more)

I have cleared out site and cookie history with no success, How do I eliminate this error. Other browsers have no problem with accessing the Spectrum TV app on this windows pc.

Asked by paulm9449 1 month ago

Answered by paulm9449 1 month ago

  • Solved

forgetting about a website

So i wanted to forget about this one website because it keeps automatically recommending it to me because of my browser history for it. i just want to go to this bookmark… (read more)

So i wanted to forget about this one website because it keeps automatically recommending it to me because of my browser history for it. i just want to go to this bookmarked site but it ALWAYS goes to the one thats in my history. i clicked "forget about this site" yet it still pops up. please help.

Asked by Alec 1 month ago

Answered by cor-el 1 month ago

  • Solved

browser oversized wont stay at resized position after restarting browser, cpu was shut down last night cpu was fine, off for ten hrs restarted, everything on cpu oversized, reset icons n windows, started firefox it to was oversiz

how to keep browser from resizing after shutdown? oversized by 20% on restart , happened last night after a uneventful cpu shutdown, upon restart this morning cpu windows… (read more)

how to keep browser from resizing after shutdown? oversized by 20% on restart , happened last night after a uneventful cpu shutdown, upon restart this morning cpu windows enlarged to "large icons" those were reset, open firefox it to was enlarged, reset to 80% zoom , but it will not stay 100% size is NOT 100% size i want or had, how to set so it will stay...and why did it change in first place "on its own" thanx for your help...vic

Asked by oetkbtytr 1 month ago

Answered by FredMcD 1 month ago

Youtube Videos Infinitely Loading (Attempting to Load but Never Do)

Hello, A few months ago, Firefox has not been loading Youtube videos properly. The video just never loads. Debugging steps I have done. 1) Disabled Hardware Acceleration … (read more)

Hello, A few months ago, Firefox has not been loading Youtube videos properly. The video just never loads. Debugging steps I have done.

1) Disabled Hardware Acceleration 2) Deleted all cookies & cache 3) Ran Firefox in Troubleshoot Mode 4) Uninstalled Firefox & Reinstalled 5) Not a part of my debug but I recently did a fresh install of windows on my computer and installed Firefox with the same issue. I do get videos to work on both Edge and Chrome

I am at a loss at this point and any helping hints would be useful. I have an inkling that it might be put to my playback device but it wouldn't explain why it plays just fine on other browsers.

Any ideas?

Asked by Aidoneus 1 month ago

Last reply by Aidoneus 1 month ago