Showing questions tagged: Show all questions
  • Archived

about:config shows Javascript enable to be true but still getting errors from website forms

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? … (read more)

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? Is there some reason why this may happen, or do I just need to use a better browser?? Thanks in advance!!

Asked by zlloyd2 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Firefox still won't play the videos on MSN websites.

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now. All cookies and other cache i… (read more)

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now.

All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

Asked by jpreiss 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Colorways themes

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender… (read more)

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender. I want the default settings before the Colorways options were made available.

Even though I have figured out how to change the themes, the lavender color is still present in certain words. I want it to go. I want what I had before I added the lavender theme.

I have looked at the articles, but I cannot find an option that says "go back to what you had before" or "undo" or "restore default settings". I'm possibly missing a step. Don't know. I'm frustrated that I can add something so easily, but not get rid of it so easily.

Please help me restore my back ground colors to pre-Colorways add-on lavender. I have a Mac OS High Sierra 10.13.6.

Asked by larouselle17 7 months ago

Last reply by cor-el 7 months ago

  • Archived

minimize, maximize, restore, close buttons missing

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer. Sudden… (read more)

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.


Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

Asked by befir 7 months ago

Last reply by FredMcD 2 months ago

  • Archived

FireFox browser video's closed-caption order problem

In playing stream video with closed caption in FireFox browser, Closed-Caption is displaying in reversed order. for example, If Actors says "Hi everybody, <Line Fee… (read more)

In playing stream video with closed caption in FireFox browser, Closed-Caption is displaying in reversed order.

for example, If Actors says "Hi everybody, <Line Feed> I'm gonna give you one of my favorite"

Firefox browser's closed caption shows this way. Old caption is located below. "I'm gonna give you one of my favorite <Line Feed> Hi everybody, "

Chrome browser or other browser don't have same problem. works well.

Asked by whitebrownie 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Firefox add-ons/extensions not showing in toolbar

My firefox extensions are not showing up in my toolbar. I've tried everything I've seen, turning on Private Browsing, checking the customize tab, removing Ublock Origin, … (read more)

My firefox extensions are not showing up in my toolbar. I've tried everything I've seen, turning on Private Browsing, checking the customize tab, removing Ublock Origin, but nothing has changed and they are still not there. Help!

Asked by johncenaanims 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Print webpage enlarges 4x

When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE… (read more)

  • When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
  • I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
  • The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.
Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

Asked by ZZZRSC 7 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Archived

Delete Firefox Account I no Longer have Email Access to

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email t… (read more)

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email to my old work email. Now I cannot create a new Firefox Sync account using my personal gmail since it is tied to this defunct Sync account. I can log in with the email and password, but it won't let me change any settings with my account without a verification code. I called a friend at my old work and there is no way for them to temporarily reactivate my email account.

Is there any way that I can get this account deleted without the verification code? I don't care if the data is lost. I wanted to start over from scratch anyways. I can view my profile data through the support page, but when I click on the delete account option, it continues to ask for the verification code. If there is a way on the back end to completely delete it, I would appreciate it.

Asked by dfsalazar 7 months ago

Last reply by Bithiah 7 months ago

  • Archived

Firefox Bookmarks duplicating.

For some reason, sometimes in minutes and other times hours, my bookmarks keep duplicating. Often a duplicate shows up under the original bookmark as well as A-E alphabet… (read more)

For some reason, sometimes in minutes and other times hours, my bookmarks keep duplicating. Often a duplicate shows up under the original bookmark as well as A-E alphabetically duplicating at the natural end of the bookmarks, i.e. after the last (Z) alphabetical bookmark. I deleate the duplicates and they come back within minutes. I logged out of sync but still have duplicates forming. How do I stop this?

Asked by vjparker 7 months ago

Last reply by cor-el 7 months ago

  • Archived

INCREDIBLY slow to load pages and tab crashes

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and … (read more)

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Asked by BBBB1290 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

When exiting fullscreen videos, Firefox's window size changes to maximixed even if it was smaller pre-fullscreen

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window… (read more)

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window size is now maximized, when it was a smaller window before clicking the fullscreen button.

I am running Ubuntu 21.10 and I don't recall having the issue in previous versions.

Asked by Anthony 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

Passwords

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I wan… (read more)

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I want to save the password I click yes. When I check the logins/passwords on FF it's empty. I found someone else had this same issue and tried what was suggested and it did not work for me. I really need to save several passwords. This is quite frustrating. Help!

Asked by digitarius3 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Google NOT my default search engine

I have my default search engine set to Bing. All of a sudden, today when I type a search in the address, I get redirected to what I initially thought was google homepage.… (read more)

I have my default search engine set to Bing. All of a sudden, today when I type a search in the address, I get redirected to what I initially thought was google homepage. So I went to my settings & removed google as a search option. No change; still be redirected to google homepage. after looking at the site more closely, I realized it was

            https://www.google.com/webhp

Now I need help in getting rid of this. And how did I get it in the first place.

Asked by rjuneau 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Crashes at start

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds … (read more)

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds in both situations. ID: bp-94ac7ca8-275b-48a3-b8ad-27f7e0211119

Asked by arek77rz 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Cookies...17,179,869,184 GB in 24 hours

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clea… (read more)

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clearing the cookies.

I’ve attached an image. I cleared the cookies and cache within the last 24 hours. I have been on both youtube and intuit today but not extensively.

I have ad blocker active on both youtube and intuit.

Asked by erin4 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Restore tabs option lost

This morning all of my tabs from the previous Firefox session were lost. When I tried to restore the session, I'm seeing that this option is not available from any of the… (read more)

This morning all of my tabs from the previous Firefox session were lost. When I tried to restore the session, I'm seeing that this option is not available from any of the menus. My preferences haven't changed, so I don't know why the tabs were lost when I closed the session last night, to begin with. I'm running 94.01 on Mac OS Mojave 10.14.6.

Asked by raylene.mccalman 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Firefox unresponsive when windows speech recognition turned on

I use windows speech recognition (not dictation, different thing) when my wrists are acting up, but firefox always immediately turn unresponsive when i turn it on. i can'… (read more)

I use windows speech recognition (not dictation, different thing) when my wrists are acting up, but firefox always immediately turn unresponsive when i turn it on. i can't switch tabs or interact at all with the browser. Are there solutions for this? If my wrists were slightly worse i would probably just stop using firefox :[

Asked by leylin 7 months ago

Last reply by cdeland 4 months ago

  • Archived

Firefox Crashes on Certain Websites

Hi everyone, Not sure if it is the current version of FF that is causing it to crash each time I visit some websites. In order to troubleshoot the cause, I manage to load… (read more)

Hi everyone,

Not sure if it is the current version of FF that is causing it to crash each time I visit some websites. In order to troubleshoot the cause, I manage to load the website in safe mode and it was stable but going back to normal mode, it happened again. So I tried to isolate the problem by going through the checklist as documented by FF support e.g https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup but to no avail.

Since, I intended to reinstall my Mac from scratch, I thought that might help eliminate any issues that might be causing it, but after installing Catalina and then installing only FF, I visited the site again and it crashed the moment it tried to load.

The site I was visiting was http://www.ahpra.gov.au/

Would this report help in any way?

Thank you.

Cheers, Ernest

      • START***

AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9 AvailablePhysicalMemory: 3187167232 AvailableSwapMemory: 0 BuildID: 20211103134640 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1637590293 DOMFissionEnabled: 1 DOMIPCEnabled: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1637589784 MacAvailableMemorySysctl: 3503456348 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1637590272 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 214867968 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 96 StartupCrash: 0 StartupTime: 1637590272 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211103134640","version":"94.0.1","vendor":"Mozilla","displayVersion":"94.0.1","platformVersion":"94.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"19.6.0","locale":"en-AU"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir5,2","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-AU"],"regionalPrefsLocales":["en-AU"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"browser.search.region":"AU","browser.search.widget.inNavBar":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?channel=crow5&client=firefox-b-d&q="}},"profile":{"creationDate":18953,"firstUseDate":18953},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18953,"updateDay":18953},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"aab7be96-022b-644c-b0c0-82d16c640b12"},"bug-1732206-rollout-fission-release-rollout-release-94-95":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"6ff48579-d11b-384c-a7e3-27f6a2fb665a"},"bug-1727384-pref-impact-study-for-total-cookie-protection-tcp-release-91-95":{"branch":"control","type":"normandy-exp","enrollmentId":"a71c4f85-4c9b-f640-b79f-ddeb3f0a9cfa"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",8:"StreamTrans #1",10:"Socket Thread",9:"StreamTrans #2",11:"Permission",12:"JS Watchdog",16:"TaskController #1",18:"TaskController #3",17:"TaskController #2",15:"TaskController #0",19:"Cache2 I/O",20:"Cookie",22:"Worker Launcher",23:"Renderer",24:"WRWorker#0",28:"WRWorkerLP#0",29:"WRWorkerLP#1",30:"WRWorkerLP#2",27:"WRWorker#3",31:"WRWorkerLP#3",25:"WRWorker#1",26:"WRWorker#2",32:"Compositor",34:"ImageIO",35:"IPDL Background",37:"DOM Worker",37:"QuotaManager IO",38:"IndexedDB #1",39:"TRR Background",40:"StreamTrans #3",41:"StreamTrans #4",42:"StreamTrans #5",43:"StyleThread#0",44:"StyleThread#1",45:"StyleThread#2",47:"mozStorage #1",48:"ImageBridgeChld",49:"WRSceneBuilder#1",50:"WRSceneBuilderLP#1",51:"WRRenderBackend#1",55:"GMPThread",56:"ProcessHangMon",57:"mozStorage #2",57:"BgIOThreadPool #1",60:"BackgroundThreadPool #2",61:"DNS Resolver #1",63:"mozStorage #3",64:"DOM Worker",65:"DNS Resolver #2",66:"DNS Resolver #3",67:"DOM Worker",69:"IndexedDB #5",72:"SSL Cert #1",72:"DOM Worker",72:"URL Classifier",75:"ExtensionProtocolHandler",75:"IndexedDB #6",78:"SSL Cert #2",79:"mozStorage #4",80:"SSL Cert #3",81:"RemoteLzyStream",85:"LS Thread",86:"SSL Cert #4",87:"mozStorage #5",89:"mozStorage #6",84:"mozStorage #7",85:"mozStorage #8", Throttleable: 1 TotalPhysicalMemory: 8589934592 URL: http://ahpra.gov.au/Error/404.htm?item=%2f&user=sitecore%5cAnonymous&site=scheduler&url=%2f UptimeTS: 21.20301408 Vendor: Mozilla Version: 94.0.1 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

      • END***

Asked by Ernest Lee 7 months ago

Last reply by FredMcD 7 months ago