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  • Archived

Passwords

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I wan… (read more)

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I want to save the password I click yes. When I check the logins/passwords on FF it's empty. I found someone else had this same issue and tried what was suggested and it did not work for me. I really need to save several passwords. This is quite frustrating. Help!

Asked by digitarius3 6 months ago

Last reply by cor-el 6 months ago

  • Archived

minimize, maximize, restore, close buttons missing

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer. Sudden… (read more)

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.


Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

Asked by befir 6 months ago

Last reply by FredMcD 1 month ago

  • Archived

INCREDIBLY slow to load pages and tab crashes

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and … (read more)

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Asked by BBBB1290 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

about:config shows Javascript enable to be true but still getting errors from website forms

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? … (read more)

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? Is there some reason why this may happen, or do I just need to use a better browser?? Thanks in advance!!

Asked by zlloyd2 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Cookies...17,179,869,184 GB in 24 hours

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clea… (read more)

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clearing the cookies.

I’ve attached an image. I cleared the cookies and cache within the last 24 hours. I have been on both youtube and intuit today but not extensively.

I have ad blocker active on both youtube and intuit.

Asked by erin4 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Crashes at start

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds … (read more)

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds in both situations. ID: bp-94ac7ca8-275b-48a3-b8ad-27f7e0211119

Asked by arek77rz 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Firefox still won't play the videos on MSN websites.

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now. All cookies and other cache i… (read more)

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now.

All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

Asked by jpreiss 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

When exiting fullscreen videos, Firefox's window size changes to maximixed even if it was smaller pre-fullscreen

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window… (read more)

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window size is now maximized, when it was a smaller window before clicking the fullscreen button.

I am running Ubuntu 21.10 and I don't recall having the issue in previous versions.

Asked by Anthony 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Delete Firefox Account I no Longer have Email Access to

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email t… (read more)

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email to my old work email. Now I cannot create a new Firefox Sync account using my personal gmail since it is tied to this defunct Sync account. I can log in with the email and password, but it won't let me change any settings with my account without a verification code. I called a friend at my old work and there is no way for them to temporarily reactivate my email account.

Is there any way that I can get this account deleted without the verification code? I don't care if the data is lost. I wanted to start over from scratch anyways. I can view my profile data through the support page, but when I click on the delete account option, it continues to ask for the verification code. If there is a way on the back end to completely delete it, I would appreciate it.

Asked by dfsalazar 6 months ago

Last reply by Bithiah 6 months ago

  • Archived

Print webpage enlarges 4x

When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE… (read more)

  • When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
  • I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
  • The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.
Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

Asked by ZZZRSC 6 months ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

  • Archived

Colorways themes

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender… (read more)

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender. I want the default settings before the Colorways options were made available.

Even though I have figured out how to change the themes, the lavender color is still present in certain words. I want it to go. I want what I had before I added the lavender theme.

I have looked at the articles, but I cannot find an option that says "go back to what you had before" or "undo" or "restore default settings". I'm possibly missing a step. Don't know. I'm frustrated that I can add something so easily, but not get rid of it so easily.

Please help me restore my back ground colors to pre-Colorways add-on lavender. I have a Mac OS High Sierra 10.13.6.

Asked by larouselle17 6 months ago

Last reply by cor-el 5 months ago

  • Archived

How to sort the "ongoing downloads" list with ACTIVE downloads at the top, and COMPLETED ones at the bottom?

Howdy!, I'm running Firefox 94.0.1 64bit on a Windows 7 PC, and there isn't anything going wrong, but I would like to be able to sort the list of files being downloaded a… (read more)

Howdy!, I'm running Firefox 94.0.1 64bit on a Windows 7 PC, and there isn't anything going wrong, but I would like to be able to sort the list of files being downloaded at the top of the list from files that have completed downloaded automatically, and I can't seem to find any help topics about this already.

For example if I am downloading 20 files, I understand that only the last 5 files I started to download will appear and will show in the list unless I click on the "show all downloads" button at the bottom... that's ok, and is as expected, that's not my problem...

BUT... And here's my problem, if lets say the first file of those twenty files is a huge 10 GB file and is going to take 50+ minutes to download, but the 2nd thru 20th files are just some dinky 2 meg JPG files and they download practically instantly... whenever I open my "ongoing download list", it will STILL only show the last 5 files downloaded, even though they are completed and yet that first file which ISN'T finished doesn't show at all until I click the "show all" button to even see it, and even then I may still have to scroll down the list of finished files in order to actually see it's progress...

Is there a command I can put into my profile / or is there a preexisting add-on/extension (or whatever) that i can download/install that will constantly sort the output of the downloads list so that the ACTUAL active downloads are the top of the list showing up as those first five lines on the short list, and if I have more than five the rest are hidden until I click the show all button (preferably sorted in the order of most percentage completed to least percentage completed), and then, as a file completes its download, it gets moved to the top of the completed/history section... IE after all the files are completely downloaded, the list will be sorted by the file COMPLETION time NOT the time I STARTED to download it. I seem to recall that a prior version of Firefox acted this way, but I don't remember if I had to modify something to get it to do that, or if it was a standard/stock feature that I somehow turned off in this build and forgot how i did it... or, if I'm actually misremembering it that way at all and it's just wishful thinking on my part!!!

Anyway, thanks in advance for any info you can help figure out for me...

Asked by god72 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

AVG "blocked rundll32" from accessing passwords in my Firefox browser

I keep getting from AVG's Free Antivirus they've "blocked rundll32" from accessing passwords in my Firefox browser. This comes when I'm only using my mail in Firefox. Mi… (read more)

I keep getting from AVG's Free Antivirus they've "blocked rundll32" from accessing passwords in my Firefox browser. This comes when I'm only using my mail in Firefox. Might it be reacting to Firefox's saving my passwords?

Asked by LoiS 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Website login box gone, disappeared, missing

Firefox 94.0.1 Win 10 Websites such as banks and investment sites which normally have a box for login info appear when you click the login button ... nothing appears. C… (read more)

Firefox 94.0.1 Win 10 Websites such as banks and investment sites which normally have a box for login info appear when you click the login button ... nothing appears. Checked with safe mode... problem persists. Checked with another browser... MS Edge... works in that browser. Problem started a day ago and has persisted. No known settings have been changed. I've checked about:config and javascript does not appear to be disabled. I can't find anything that could be causing this in settings. images attached... what it looks like in Firefox and what it looks like in Edge.

Asked by FITorion 6 months ago

Last reply by cor-el 6 months ago

  • Archived

If a question shows that it has a reply or is solved how to I get to that reply? Nothing is clickable.

If a question shows that it has a reply or is solved how to I get to that reply? Nothing is clickable. I am getting garbled text all the time now on websites and have to … (read more)

If a question shows that it has a reply or is solved how to I get to that reply? Nothing is clickable. I am getting garbled text all the time now on websites and have to change to Safari to see what I need. Before I just take that plunge I'll like to see the solutions folks have found. Even the pulldown menu above this box is not working. Items not displaying. I've cleared cache and cookies.

Mas OS BigSur 11.3.1

Asked by arobey 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Firefox crash

I've had some trubles with my firefox browser lately. It freezes constantly whenever I have more that one tab open and recently it closes on its own for no aparent reason… (read more)

I've had some trubles with my firefox browser lately. It freezes constantly whenever I have more that one tab open and recently it closes on its own for no aparent reason. The problem doesn't seem to happen when I open in private so I'm not sure what the problem is. I made an analisis of recent error and this is the last one I got: bp-15df7f22-d3d0-4015-ba8d-d1ba80211112 I hope you can help.

Asked by america.maria00 6 months ago

Last reply by FredMcD 6 months ago