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  • Archived

youtube video lag

Hi there! When I watch a youtube video the screen stops every few seconds but the audio keeps playing. My browser is up to date and I added h264ify I saw in a post about … (read more)

Hi there! When I watch a youtube video the screen stops every few seconds but the audio keeps playing. My browser is up to date and I added h264ify I saw in a post about this problem, my drivers are up to date and other sites play just fine. Wish to solve this problem before switching to Edge or Chrome, any advice or help is much apreciated. Thank you

Asked by deridder.1 7 months ago

Last reply by Bithiah 6 months ago

  • Archived

Task Manager shows 11 Firefox running

I had 9 Firefox applications running in my Task Manager which was taking up too much memory (over 50%) I came across this topic and solution here and reduced the processe… (read more)

I had 9 Firefox applications running in my Task Manager which was taking up too much memory (over 50%)

I came across this topic and solution here and reduced the processes in the settings from 8 to 5.

Instead of reducing the number of processes - as stated in your reply - they have increased to 11 with only 2 tabs open.

Any idea what is going on here, and how can I REDUCE the number of Firefox processes?

Asked by quantum888 6 months ago

Last reply by cor-el 6 months ago

  • Archived

No Sound - You Tube

No sound at all with you tube videos. Started in last few weeks. Any explanation and/or fix would be appreciated. Latest version of Firefox 93.0 64 bit - Win 10. Have ch… (read more)

No sound at all with you tube videos. Started in last few weeks. Any explanation and/or fix would be appreciated. Latest version of Firefox 93.0 64 bit - Win 10.

Have checked the basics of sound settings. Sounds turned on and working fine on any other application and through the browser - just you tube clips are void of any sound.

Asked by martin.birch 6 months ago

Last reply by Bithiah 6 months ago

  • Archived

Latest Version of Firefox

I keep getting reminders to install the latest version of Firefox. Is the latest version going to remove the menu bar at the top of the screen as Thunderbird did? That is… (read more)

I keep getting reminders to install the latest version of Firefox. Is the latest version going to remove the menu bar at the top of the screen as Thunderbird did? That is the dumbest thing that Mozilla ever did. If that bar is gone, I don't want the latest version.

Asked by rjziemba 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Frequent page crashes on a variety of sites

Here are some crash report IDs: bp-b62fab6a-df71-4382-bea5-d03050211024 bp-91a966b5-2a88-4712-b169-8f8dc0211024 bp-b8403004-faf3-4e38-a07d-201230211024 bp-666b6fbf-ecf4-4… (read more)

Here are some crash report IDs:

bp-b62fab6a-df71-4382-bea5-d03050211024 bp-91a966b5-2a88-4712-b169-8f8dc0211024 bp-b8403004-faf3-4e38-a07d-201230211024 bp-666b6fbf-ecf4-4085-9ac8-58dae0211024

Asked by sglenn06 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Firefox has slow internet speed

Firefox (and Thunderbird) has become slow in recent days. I've used the Refresh option, removed all add-ons and it's still slow. The best Speed Test = 23Mbps. With Micro… (read more)

Firefox (and Thunderbird) has become slow in recent days. I've used the Refresh option, removed all add-ons and it's still slow. The best Speed Test = 23Mbps. With Microsoft Edge = 116Mbps.

Asked by alan_horn 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Recover user data

Newest version of Firefox created extreme issues with my iMac. Did everything possible to try and remedy slow opening, crashes, freezes, etc so I used TimeMachine and ins… (read more)

Newest version of Firefox created extreme issues with my iMac. Did everything possible to try and remedy slow opening, crashes, freezes, etc so I used TimeMachine and installed previous Firefox version but in process I lost all my bookmarks, etc. Firefox created folder of old user data and placed it on desktop called: Old Firefox Data. However, everytime I go through process of trying to reinstall it via Firefox help page under Profile, all I get pulled up to reinstall is Safari or Chrome. How do I get Firefox to pick up Old Data File?

Asked by cliffvincent 6 months ago

Last reply by cor-el 6 months ago

  • Archived

GAH! Firefox has crashed.

Firefox continues to periodically and randomly crash resulting in the "GAH" message and requiring either restoring session or tab. Have done much of the troubleshooting b… (read more)

Firefox continues to periodically and randomly crash resulting in the "GAH" message and requiring either restoring session or tab. Have done much of the troubleshooting but tho' problem seemed to be resolved for a couple of weeks, it is now back. This is really starting to get annoying with need to restore pinned tabs, most visited, etc. Help?!

Asked by WhiteBimmer 7 months ago

Last reply by FredMcD 6 months ago

  • Archived

Manage Extension administration and recover account

Hi, We are trying to publish a new version of Extension Adobe Target VEC Helper: https://addons.mozilla.org/en-US/firefox/addon/adobe-target-vec-helper/ Unfortunately, af… (read more)

Hi, We are trying to publish a new version of Extension Adobe Target VEC Helper: https://addons.mozilla.org/en-US/firefox/addon/adobe-target-vec-helper/

Unfortunately, after an Organization change we lost the credentials for the account used to initially publish this extension (mobileadobe@gmail.com). Is there any way to recover the Mozilla account so we can continue publish new versions of this extension? Is there any way to provide a group access to manage the extension to some more users to avoid in the future similar cases with loosing account credentials?

Best regards, Sorin Amza.

Asked by Amza Sorin 6 months ago

Last reply by TyDraniu 6 months ago

  • Archived

Videos not shown

Hello If I open this link https://www.corvetteblogger.com/2021/05/07/video-the-corvette-mechanic-paul-koerner-discusses-why-8th-gen-4-wheel-alignments-take-so-long/ with … (read more)

Hello If I open this link https://www.corvetteblogger.com/2021/05/07/video-the-corvette-mechanic-paul-koerner-discusses-why-8th-gen-4-wheel-alignments-take-so-long/ with Firefox, I don't see that there are 2 videos into the text ( I see a large blank area instead of the embedded video). If I open this same link into Edge then both videos show correctly.

This same situation happens with other links.

Thanks for your help!

Alain

Asked by alainbelzile 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Crashes When Using Blackboard Ultra VLE (not just Collaborate, the full VLE)

I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade. Since the pan… (read more)

I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade.

Since the pandemic began, many universities have used Ultra Collaborate for synchronous online teaching, which produced some minor issues in Firefox that were, I suspect, related to the privacy settings.

We are now testing the full Ultra VLE, and I find that Firefox hangs, and I get an error message that advises that I stop. I've uploaded the screenshot below.

Any ideas?

Asked by lt619 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Google Drive downloads "don't redirect correctly" / Download failure

Hello. I've been having issues with downloading any type of file from Google Drive on Firefox. The issues I'm experiencing directly match what is mentioned in [support ar… (read more)

Hello. I've been having issues with downloading any type of file from Google Drive on Firefox. The issues I'm experiencing directly match what is mentioned in [support article] but this user uses Windows. 'I'm getting this problem on Arch Linux instead. Outside of Linux, I do not experience any issues with downloads from Google Drive.

So far, I've tried all the methods; From downloading from a private window, to disabling cookies -- I've even completely disabled any protection settings and add-ons such as uBlock Origin/DDG, but also re-installing Firefox. In the latter it kept my data, so it might not have been a fresh re-install.

What could be the cause of this problem? This issue does not seem to happen on other browsers. While I can use that as a workaround, I'd like to know the cause to prevent it from happening in the future.

Thanks!

Asked by johnnykoei 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Restore previous session

Hi I just down loaded the Firefox latest version. But I am not able to find the option to "restore previous session" in the new version. With previous versions I didn't h… (read more)

Hi I just down loaded the Firefox latest version. But I am not able to find the option to "restore previous session" in the new version. With previous versions I didn't have any problem to restore. Any tips on how to restore? Thanks

Asked by cyrus3 7 months ago

Last reply by robertinorbit 6 months ago

  • Archived

Firefox windows randomly stops even trying to load anything

At seemingly random times Firefox will suddenly stop even attempting to load websites. I will be using it just fine and then all the sudden when I put a new address or se… (read more)

At seemingly random times Firefox will suddenly stop even attempting to load websites. I will be using it just fine and then all the sudden when I put a new address or search in the address bar and hit enter, it will do nothing. If I hit refresh it will do the refreshing animation for about 1/4 of a second and stop without loading anything. I usually keep multiple windows of Firefox open during the week and clear them on Friday and the problem happens on every one of them when it happens to one. It forces me to switch to Edge for about 10 minutes when the problem suddenly fixes itself and I can switch back to Firefox. This happens ever couple of hours and it's really getting to me but I have no clue why it's happening.

Any ideas?

Asked by ghoshvictor215 6 months ago

Last reply by FredMcD 6 months ago