Firefox Support Forum

When opening the browser for the first time, my opened (saved) tabs begin to load and then pause as though my entire internet connection is lost. Some will time out, others will just sit there. If I try to go to a new website, I get a connection error that says I have no connection to the internet. This only happens in FF; my other programs are not effected by the drop in connection and the Windows connection manager shows that I'm live the whole time. The connection resumes and all goes back to normal between 20-60 seconds after the initial drop.

This only happens when opening the application for the first time after a reboot but doesn't matter if I just started Windows or wait 5 minutes to open FF. What is going on here? I've been using FF on this computer for 2 years with no issue like this. The issue has remained after a full format/wipe of the Windows 10 and clean slate install of FF.

I am very concerned about a proxy or some kind of man in the middle switch being flipped. It's the same pause in network access that I get when enabling a VPN service. As a note, I do not have a VPN installed at this time.

Any help or advice is welcomed, thank you.

- Alex

Hello, My school uses Google workspace. The logo of my schools appears as a broken image in Gmail/Google drive etc. when I use Mozilla Firefox (Ver 93.0) to login into my account. The problem does not happen if I use other browsers like Chrome or Microsoft edge. Could you please look into this problem. I am attaching a screenshot.

Thank You Samarjeet Chanda

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long trial. I deleted all extensions, and I reset Firefox. Any ideas?

bp-78bbf7fb-3f18-46e1-94de-d905c0211101 10/31/21, 9:41 PM View bp-5cb5b831-449e-4322-9a9e-710180211031 10/31/21, 2:25 PM View bp-3ebfce66-105b-4e4b-83ec-7c8ff0211031 10/31/21, 2:25 PM View bp-8bdc92ef-03bf-49ad-945d-5afe50211031 10/31/21, 2:25 PM View bp-45918706-804f-4603-9671-97c4a0211031 10/31/21, 2:25 PM View bp-09f0ab0d-e132-4ada-bb22-7dd640211031 10/31/21, 2:25 PM View bp-8cc2a647-4aac-4b06-8747-a181f0211031 10/31/21, 2:25 PM View bp-07df9cae-d45a-4ce2-944c-c123e0211031 10/31/21, 2:25 PM View bp-9cca543f-1c82-4fe9-979b-56a5f0211031 10/31/21, 2:25 PM View bp-0b0f8e3f-6592-4ea4-9d23-179040211031 10/31/21, 2:25 PM View bp-1175d7ce-ab80-4b6e-8dad-90cc50211031 10/31/21, 2:25 PM View bp-c5f88f0d-0419-44da-b058-fc7580211031 10/31/21, 2:24 PM View bp-73f726b5-cc90-474e-b7ac-e44df0211031 10/31/21, 12:20 AM View bp-deaea811-9e7a-409c-9eda-aa9600211030 10/30/21, 9:51 AM View bp-d045b5e5-b53d-43a7-8e06-1592c0201127

Hello there !!!

Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, although I had checked the box "Restore previous sessions" in the settings section.

I opened "settings" and I saw this box unchecked !!!!!

The unfortunate event of this failure is that I restarted Firefox and even worse I restarted the PC.

Now I wonder, after all these, if there is a way to restore all my lost TABs that, I believe, there are hidden somewhere...

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "waiting for c.paypal.com" then nothing happens. Going in again I sometimes get the verification pictures to prove I am not a robot, but then the same thing occurs. I have cleared cache and data, refreshed Firefox, re-entered Paypal login details, checked Firefox is latest version, disabled AntiVirus, checked tracking protection is standard, turned off AdBlocking extension for that page but nothing works. Using Opera browser Paypal opens immediately. So what's the issue here Mozilla? Any fix?

Every time I start my Firefox it opens quickly but the certain website is opening for long time, from 2 to 4 minutes. I have made all the recommendation to improve the Firefox's performance.

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc..

I will NEVER sync because I do not intend to give you in a neat wrapper what others pay you for, I want to remain anonymous as much as possible, and I certainly do not intend to give ANYBODY a neat package of linked and authenticated accounts etc. about myself. That is why I am not on FB, Twitter, LinkedIn etc etc..

STOP demanding I do this SYNC shit. Or I will tell everyone I work with, play with, etc to NEVER us any Mozilla products as sooner or later, they are going to blackmail you.

Dear Firefox,

I have relied on your browser for years for business related research and might now be sorry that I ever did.

More specifically, my 300+ tabs are gone and when I tried accessing recently closed windows (in case of user error), they are not there either. To make things even worse, although it would be extremely arduous and time consuming/costly, when I went to check all history, my history now stops in August!!! I cannot even find my one tab extension to check from what point I might need to go back.

Is there anything you can please do to help or is all a lost cause with many hours of work gone and no real way to get them back?

Thank you.

I know that a extension, ones that add functionality can be installed from a local file on my PC but i need to know how to extract the extension and store it on my home PC ? I know there are scripts available but i don`t remember where.

Hi, I'm currently running Firefox on Fedora Linux 35 with Gnome 41 on a dual display setup, with a vertical one on the left (1920*1080) and a horizontal one on the right (2560*1440). I always open Firefox windows on the 2560*1440 monitor.

After closing the window, Firefox seems to remember the height of last session but not the width. Or more specifically, the width is always restricted to 1080, which is exactly the width of the secondary display, if the width on closing is greater than that. I checked the xulstore.json file in the configuration folder it always shows "width":"1080", which confirmed my speculation.

Is there a way that makes Firefox's new opening window with exactly the same width as when it was closed ignoring the second display's resolution?

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Using YouTube for example...

Previously, when I bookmarked a page/video (URL), if the newly bookmarked page (URL) had previously been visited, the bookmark would be displayed in the Sidebar (or Toolbar) with a typical "YouTube Play Button" icon (favicon). But, if the newly bookmarked page (URL) has never been visited, then the bookmark would be displayed in the Sidebar (or Toolbar) with a default "Globe" icon (favicon).

I almost always create bookmarks by dragging links/URLs from the browser client area to a folder in the bookmarks list in the sidebar (and sometimes/rarely, to a folder on the Bookmarks Toolbar). But the same happens if I manually create a new bookmark to a "Visited" or "Un-visited" page.

Recently, this behavior just changed "without notice"...

Now, when I drag a link/URL from a the "Recommended videos column" on the right side of a YouTube page/video, to the bookmarks list in the sidebar, the bookmark is ALWAYS displayed in the Sidebar (or Toolbar) with a typical "YouTube Play Button" icon (favicon), regardless of whether the page had previously been visited, or not. Also, existing bookmarks for un-visited pages that were previously created, and were previously displayed in the Sidebar (or Toolbar) with a default "Globe" icon (favicon), are now displayed in the Sidebar (or Toolbar) with a typical "YouTube Play Button" icon (favicon).

How can I bring back the previous behavior of displaying bookmarks of un-visited pages/URLs in the Sidebar (or Toolbar) with a default "Globe" icon (favicon)?

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download window opened with the book file name but the extension wasn't .AAX but had been changed to .MP4. This did not happen when I used Microsoft Edge nor did this happen on my Windows 10 laptop which was still running Firefox 92.0. Once Firefox upgraded to 93.0 on my laptop I now get the same problem as I get on my home computer.

Audible technical support looked into the problem and found that this change wasn't caused by their servers.

I have discovered that if I change the file extension from MP4 to AAX I can load the audible book into iTunes and sync it over to my iPhone which is able to play the file as an audible book. This indicates to me that the actual AAX file was not converted to MP4. For some reason only the file extension was changed.

I wasn't able to find any setting in the Firefox browser that corrected this problem.

If I'm using "Blue Theme by Valou" and then change the "New Tab Background Color" to a light blue (#b7dff0), the theme changes (when I don't want it to) and the "New Tab Background Color" does indeed change to light blue. Unfortunately, when I re-select "Blue Theme by Valou" by disabling the unwanted theme and enabling "Blue Theme by Valou", the new tab background color reverts to a default slate (nearly black) color -- the light blue background is no longer honored when I open a new tab.

Please let me know if you need more information.