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  • Solved

Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 3 weeks ago

Answered by cor-el 3 weeks ago

ive just lost all my tabs and settings repeatedly

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from histo… (read more)

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from history as every time i open firefox, a second window opens and then keep cycling thru all the pasty websites i have visited and i cant stop it

Asked by Kevin Borg 2 weeks ago

Last reply by cor-el 5 days ago

  • Solved

QuotaExceededError: The quota has been exceeded

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox every time I have to clear cookie and cache and restart Firefox also tried up… (read more)

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox

every time I have to clear cookie and cache and restart Firefox

also tried updating Firefox

I'm using since more than 2years but this issue is since last 2 months only

Please help

Asked by Maddy 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

404 error

getting 404 error only on one site. I have been using this site with FF for 3yrs no problems. Tried safe mode. Tried adding PB_stuff at the end of address. Site still wor… (read more)

getting 404 error only on one site. I have been using this site with FF for 3yrs no problems. Tried safe mode. Tried adding PB_stuff at the end of address. Site still works with Chrome and Windows browsers

Asked by kx8y 1 week ago

Answered by cor-el 1 week ago

  • Solved

Take Screenshot results in offset area added to desired image

A few days ago, a weird problem arose with "Take Screenshot" function. The resulting image includes area designated PLUS a border on the right edge AND on the bottom edge… (read more)

A few days ago, a weird problem arose with "Take Screenshot" function.

The resulting image includes area designated PLUS a border on the right edge AND on the bottom edge. Note: width of side border is wider than border on the bottom is tall. This is difficult to tell in a file image because it seem to be transparent and assumes the color of background. Confusing, I know, so I have included a composite image image of result of "Save Image As..." on top, and the "Take Screenshot" added to the bottom. Prior to a few days ago, the bottom image would not have the added borders and therefore the colored part of the image would be the same width as the "Save Image As..." and extend to bottom of the image.

Note: it doesn't matter whether I download to file or cut and paste the image. The same thing happens if I "Save Full Image". And, yes, I know I need to upgrade to latest version, but this issue needs investigation...

TIA, KBo

Asked by tvkrys 1 week ago

Answered by cor-el 1 week ago

Absurd amounts of RAM used

I used to be able to run Firefox without problems, but after updating to Monterey beta 8, I started getting pop-ups from MacOS telling me to force close programs. Firefox… (read more)

I used to be able to run Firefox without problems, but after updating to Monterey beta 8, I started getting pop-ups from MacOS telling me to force close programs. Firefox is using upwards of 30GBs of ram and swap on my 8GB M1 Macbook Air.

Measuring using about:memory spits out the following:

Main Process (pid 2140) Explicit Allocations

25,429.92 MB (100.0%) -- explicit ├──24,686.22 MB (97.08%) ── heap-unclassified ├─────472.45 MB (01.86%) -- heap-overhead │ ├──415.69 MB (01.63%) ── bookkeeping │ └───56.76 MB (00.22%) ++ (2 tiny) └─────271.25 MB (01.07%) ++ (31 tiny)

How do I limit the amount of RAM Firefox uses?

Asked by kresselia 2 weeks ago

Last reply by Bithiah 1 week ago

  • Solved

Minimize, resize and close icon not being integrated into Firefox window

Hi, since the new, yet discussed, Firefox Browser update I've had a problem with the minimize, resize and close buttons on the top right corner of the Firefox window on m… (read more)

Hi,

since the new, yet discussed, Firefox Browser update I've had a problem with the minimize, resize and close buttons on the top right corner of the Firefox window on my laptop. My problem is that those buttons are not integrated into the Firefox window itself.

What I mean is that to accommodate those buttons there is a white long bar all across the top part of the window with the "XXX site - Mozilla Firefox" title at the left and the "_ ⬜ X" icons on the right, while on my Desktop version those buttons are well integrated into the black (my theme color) part of the Firefox window, being at the same height as opened tabs (the said position of the icons on my desktop is represented by the white rectangle drawn on the attached picture (red lines are censored bookmarks and information)).

Is there a way to get rid of that white top strip and integrate the minimize, resize and close buttons in the Firefox window itself?

Thanks very much in advance for any help or reply!

Lorenzo

Asked by Lorenzo 1 week ago

Answered by Typo3000 1 week ago

extesnions not showing even tho they are enabled.

I have added a extension in my firefox but its not showing in top-right corner where the extensions should be shown. I have tried disabling and re-enabling but its still … (read more)

I have added a extension in my firefox but its not showing in top-right corner where the extensions should be shown. I have tried disabling and re-enabling but its still not accessible(not showing).

Asked by keshav 1 week ago

Last reply by cor-el 1 week ago

Home page

on my home page at Firefox which reads : Curently, at AT&T, YAHOO trying to read stories below, I can only View the first picture, all the rest are blank..help’ for ‘… (read more)

on my home page at Firefox which reads : Curently, at AT&T, YAHOO

trying to read stories below, I can only View the first picture, all the rest are blank..help’ for ‘Firefox’

Asked by rob3gib 1 week ago

Last reply by rob3gib 1 week ago

Firefox diaplays small popup qwindows since latest update.

Since one of the recent updates, I cannot identify which one, fire fox continues to display 'requested pop-ups' as tiny popup windows. I have performed the usual disable… (read more)

Since one of the recent updates, I cannot identify which one, fire fox continues to display 'requested pop-ups' as tiny popup windows. I have performed the usual disable all ad-ons in Safe Mode and no change. The following only occurs while online with GoDaddy Apache server. The following only occurs with Firefox browser. Edge works fine. On my personal copy of Windows Apache server all works fine. On my personal Windows PC loading the web page with file explorer in FireFox every thing works fine. The script that opens the popup window: <script>

   
 </script>

Screen captures are included below. The normal size works online with Edge, and offline on my Apache server, but the small popup renders when going online to the GoDaddy Apache server.

Any suggestions will be much appreciated. Website: channelcitiesjazzclub.com (click on the Mission Statement link near the top of the page.

Michael Gordon

Asked by Armadillo 2 weeks ago

FirefoxCP Webcontent Preventing Sleep on 2017 Macbook Pro

I have been troubleshooting a battery drain issue on my 2017 Macbook Pro 13" (running the most recent version of Big Sur). It appears that this issue is cause by the Fir… (read more)

I have been troubleshooting a battery drain issue on my 2017 Macbook Pro 13" (running the most recent version of Big Sur). It appears that this issue is cause by the FirefoxCP Webcontent process preventing sleep when I am away from my computer.

There's a post from 2017 on the support forums related to this, but the "solution" involves disabling multiple Firefox processes, which seems counterproductive as there are numerous stability and performance advantages of keep this feature enabled.

I would appreciate any suggestions on how to resolve this issue. Any suggestions to stop Firefox from preventing MacOS from going to sleep?

Asked by Majkel_27 2 weeks ago

some bookmarked websites bookmarks show generic planet favicon instead of real favicon (firefox mac)

Hello, i have no idea why but i bookmarked some websites like y!mail and tpb and with the help of the add-on favicon detector, the y! mail favicon was restored but not th… (read more)

Hello,

i have no idea why but i bookmarked some websites like y!mail and tpb and with the help of the add-on favicon detector, the y! mail favicon was restored but not the other one (pirate proxy list 2021), how can i restore this websites favicon on my bookmarks bar ?

Asked by bdoutriaux 2 weeks ago

When I carry out a search using Yahoo, the results no longer show the website URLs. If I use Google, or use Yahoo in Safari or use Yahoo in an IOS device I can see the URLs but not using Yahoo in Firefox

This is a recent problem, in the last few weeks. It makes it difficult to identify which is the genuine website and, therefore, will make scams more likely. For example,… (read more)

This is a recent problem, in the last few weeks. It makes it difficult to identify which is the genuine website and, therefore, will make scams more likely. For example, if I look up passport applications, I will get lots of websites purporting to do passport applications. Some of these will just charge money, some will steal my personal data but only one www.gov.uk is the correct one but, unless the page shows the URLs, I cannot tell which is www.gov.uk

Asked by richardduncan7-tech1 2 weeks ago

  • Solved

Firefox always crashes, worked fine until a week ago.

Hello, I decided to post here instead of seeking help/assistance on the Firefox reddit. About a week or so ago I was using Firefox fine, no issue and out of the blue it … (read more)

Hello, I decided to post here instead of seeking help/assistance on the Firefox reddit.

About a week or so ago I was using Firefox fine, no issue and out of the blue it just stops wanting to launch, or if it does launch it's stuck on a dark window, I was using the dark theme, that looks like it has a loading bar on the page tabs and in the url bar. It just hangs here indefinitely, the only way that I can close down Firefox is by opening up ProcessExplorer64 and killing it that way; it does not respond to task manager at all.

What I've done:

Uninstalled / Reinstalled firefox; Updated my drivers; Turned my computer on and off again; Completely turned off, unplugged and power cycled my computer; Made it a firewall exception; Ensured my internet is connected and my computer has it (I use Discord and Chrome, in fact I have to post this in Chrome.)

What I do not have:

Anti-Virus; My computer is clean, if I could I would eat off the data and suffer no infection from it. Norton/Comodo/Avast; There is no anti-virus. There is no adware, malware, trojans, viruses or spyware on my machine. Going to the same three websites since 1997, no malicious programs are downloaded.

What I have tried related to Firefox:

Running in Safe Mode: Can't access safemode, browser does not launch far enough to have the menu interactable. Trying to launch the profile manager yields nothing. Uninstalling and Reinstalling Firefox yields no result. The only error that I have gotten is a XPRCOM error or something and the solutions for that have not worked for me as I do not have multiple installations of Firefox on my machine.

I would attach a screenshot of how Firefox looks, but I am unable to as of this post it has devolved to launching as a background process and crashing immediately.

Help?

App is broken; something is wrong. I'd like to use a Browser that is not Chrome.

Asked by ZestyClose-Raccoon21 2 weeks ago

Answered by FredMcD 2 weeks ago

Firefox Bug

Firefox 92.0.1 (64-bit) Firefox seems to open two connections whenever it connects to a url. I have a local web server that only allows a single connection at a time. … (read more)

Firefox 92.0.1 (64-bit) Firefox seems to open two connections whenever it connects to a url.

I have a local web server that only allows a single connection at a time.

When I enter localhost:5409 as the address firefox immediately opens two connections to the port. The first connection sends no data whatsoever. The GET request is sent out the second connection. This is not useful.

I think if you want to open two connections the GET request should go out on the first connection.

Perhaps the above behaviour is by design but I think it is a problem.

Please explain

Asked by rodneyg23 2 weeks ago

Last reply by TyDraniu 2 weeks ago

  • Solved

Links not loading

https://www.moods.club/de/ Clicking on an event in the programm list should open a new page - does not work, there seems to be just one additional line appearing below ev… (read more)

https://www.moods.club/de/

Clicking on an event in the programm list should open a new page - does not work, there seems to be just one additional line appearing below every segment.

Workaround: "Open link in New Tab".

Asked by JohnBtt 2 weeks ago

Answered by JohnBtt 2 weeks ago

  • Solved

FF closesupon minimizing

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same proble… (read more)

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same problem years ago, and it was a simple fix. However, going through the "Help" sections in FF this time was no help. thank you for any suggestions.

Asked by tosim91 3 weeks ago

Answered by jonzn4SUSE 2 weeks ago

Firefox now says "Problem loading page"

Firefox used to work perfectly, but now every single website I visit shows this message: "The page isn’t redirecting properly; An error occurred during a connection to (w… (read more)

Firefox used to work perfectly, but now every single website I visit shows this message: "The page isn’t redirecting properly; An error occurred during a connection to (website). This problem can sometimes be caused by disabling or refusing to accept cookies." Please help me.

Asked by arutger5706 2 weeks ago

Last reply by FredMcD 2 weeks ago