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How to Fix Screenshot Capability

Hello, I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a sc… (read more)

Hello,

I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a screenshot from the shortcuts/overflow menu (scissors icon). I have attached a screenshot (taken with ‘prntscr” through windows) png of the result that takes place on my screen. The screen will freeze with this image of a large X until I do a refresh of the page. Cntl-Shift-S also does not work. I have tried clearing the cache, running FF in safe mode, refreshing FF, reinstalling FF, and I have ensured that the extensions.screenshots.disabled setting in about:config is set to ‘false’ (also toggled it to ‘true’ and back to ‘false’). I have attached a screenshot of all the settings in about:config that pertain to screenshots.

Thank you for your help.

Asked by Thanks4FF 11 months ago

Answered by Thanks4FF 10 months ago

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pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

Asked by iethomas 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Minimize, Maximize, and Close buttons invisible after latest update

After the most recent update, currently on 92.0, the Minimize, Maximize, and Close buttons are invisible. They are still there and I can get the tool-tip if I hover over… (read more)

After the most recent update, currently on 92.0, the Minimize, Maximize, and Close buttons are invisible. They are still there and I can get the tool-tip if I hover over them with the mouse, but visually they are completely gone.

Any ideas how to fix this?

Thanks in advance!

Asked by knight_magnus 10 months ago

Answered by AliceWyman 10 months ago

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Barcode Scanning

When I scan a barcode using Firefox, characters are added/rearranged. This causes errors for our company's customers and inaccurate data entry. Scanning the attached bar… (read more)

When I scan a barcode using Firefox, characters are added/rearranged. This causes errors for our company's customers and inaccurate data entry. Scanning the attached barcode produced the following results in Firefox:

(01)05391529380069(17)210702(100)000026354 (01)05391529380069(17)210702(10)0000026354 (103)0591529380069(17)210702(10)0000026354 (00105391529380069(17)210702(10)0000026354 (01)90539152938006(17)210702(10)0000026354 ()31)0591529380069(17)210702(10)0000026354 ()1)065391521938009(17)210702(0)0000026354 (012)01539159380069(7)2107020(10)000026354 (00919053152380069(17)2100702(10)000026354 (01)05391529380069(17)210702)(10)000026354

The same barcode produced the following results in Notepad:

(01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354

I have checked for updates, cleared my cache, and rebooted my browser. I've also tried disabling active extensions.

Asked by LDandridge 10 months ago

Answered by LDandridge 10 months ago

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Since a recent update, there is no longer a "home" button on my Firefox browser. How do I get it back? I am using version 92.0.1

Since a recent update, Firefox no longer has a "Home" button to the left of the address bar. How do I get it back? I am using Mozilla Firefox 92.0.1 in Windows 10. Tha… (read more)

Since a recent update, Firefox no longer has a "Home" button to the left of the address bar. How do I get it back? I am using Mozilla Firefox 92.0.1 in Windows 10. Thank you for your assistance.  :-)

Asked by kellykelly1 10 months ago

Answered by cor-el 10 months ago

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shortcuts on home page - cannot add

I have ver 92 on a Win7 PC. I cannot add web site short cuts to home page. None of the suggestions out on web help. on the blank "tiles" on home page, there is the 3 dot… (read more)

I have ver 92 on a Win7 PC. I cannot add web site short cuts to home page. None of the suggestions out on web help.

on the blank "tiles" on home page, there is the 3 dots, but no option to edit. somehow I got one of these tiles filled out/in, but I cannot repeat it. I believe I dragged from bookmarks, does not now.

Asked by d_penny 10 months ago

Answered by cor-el 10 months ago

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Cannot preview PDF files in Outlook through Firefox

Hi Mozilla & friends :) Never had this issue before yesterday (Monday September 27th), but it seems Firefox just won't preview my PDF files in Outlook anymore. I've t… (read more)

Hi Mozilla & friends :)

Never had this issue before yesterday (Monday September 27th), but it seems Firefox just won't preview my PDF files in Outlook anymore. I've tried all the options in the Settings > Applications menu, but nothing will work.

"Something went wrong while the document preview was being created. Please try again later."

Outlook and Firefox have been my work email/browser combination for the last 2 years and I've never encountered this problem before.

Help?

Asked by la.clef 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present

I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present to add to the menu. I used to have an add on but that disappe… (read more)

I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present to add to the menu. I used to have an add on but that disappeared and is no longer available. From your latest tips letter I think I'm using a different browser entirely! If you can help I'd appreciate it- as I say I used to have it in my browser but no longer. Now I have to screen capture and edit it in an external program- I'm sure you'll agree this is horrific to have to do.

Asked by zzzallan 10 months ago

Answered by zzzallan 10 months ago

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Firefox Force to store image using "Save AS" as Webp even image type is png, jpt etc

I as annoyed by Save As WebP, because image was png and every time i need to write extension .png i found this discussion, but unfortunately it is not working for me and … (read more)

I as annoyed by Save As WebP, because image was png and every time i need to write extension .png

i found this discussion, but unfortunately it is not working for me and i feel its not good solution. https://support.mozilla.org/en-US/questions/1286715

Asked by asadkamran786 9 months ago

Answered by asadkamran786 9 months ago

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Firefox 92.0 does not follow the Windows system theme

The previous version worked OK: Application menu Add-ons and Themes Themes System Theme Follow the operating system settings (Enabled). Does not … (read more)

The previous version worked OK: Application menu

  Add-ons and Themes
     Themes
        System Theme
        Follow the operating system settings  (Enabled).

Does not work since Firefox updated to version 92.0. I have up-to-date Windows 10 Pro, with high contrast and white text on black background: these settings are NOT now carried over (adopted) by Firefox, although they are by MicroSoft Edge.

Asked by bobknottley 11 months ago

Answered by cor-el 11 months ago

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Bookmarks CSS

Why are vertical spaces different in my bookmarks from my personal bar, the lateral panel and the library window ? How to fix it, as I want everything same ? I'm unable t… (read more)

Why are vertical spaces different in my bookmarks from my personal bar, the lateral panel and the library window ? How to fix it, as I want everything same ? I'm unable to take a capture of my personal bar where vertical spaces are bigger than elsewhere.

Asked by api16 10 months ago

Answered by api16 10 months ago

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Cached web content grows in size when computer turned off

Before I close the Firefox browser i go to Settings>Clear Data> Cookies & Site Data>Cached Web Content. I clear all and the Cached Web Content is lowered to … (read more)

Before I close the Firefox browser i go to Settings>Clear Data> Cookies & Site Data>Cached Web Content. I clear all and the Cached Web Content is lowered to 45kb. History is deleted. There is nothing in Manage Data or Manage Exceptions. The computer is turned off. A day later the computer is turned on and Cached Web Content is 2Mb.

Windows Defender anti-virus malware scan and full scan have been run. The computer is up to date, Win 10 Home, version 21H1, OS build 19043.1237.

Any idea what is causing Cached Web Content to grow from 45kb to 2 Mb when the computer is turned off?

Asked by lee37 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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How can I enlarge popup window width of overflow menu?

I found that when I move the add-on button to the overflow menu, the width of the popup window will be limited to the width of the overflow menu. This behavior cuts down … (read more)

I found that when I move the add-on button to the overflow menu, the width of the popup window will be limited to the width of the overflow menu.

This behavior cuts down the content of the popup page. (As shown in the attached image)

How can I expand its width?

Asked by birdhackor 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Line Spaces Between Bookmarks In Folders

Hello all there, after the latest update to FF 92.0 the bookmarks which are organized in folders enlarged its line space between. Unfortunately very less bookmarks can be… (read more)

Hello all there,

after the latest update to FF 92.0 the bookmarks which are organized in folders enlarged its line space between. Unfortunately very less bookmarks can be seen at once. How can I set the spaces between those bookmarks?

Asked by chris_someone 11 months ago

Answered by cor-el 11 months ago

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image map works in Chrome, but not FireFox or Edge

I have an image map that works fine with Chrome. However it fails in Firefox and Edge. It behaves as if the image is bigger, and therefore all mappings are incorrect. Why… (read more)

I have an image map that works fine with Chrome. However it fails in Firefox and Edge. It behaves as if the image is bigger, and therefore all mappings are incorrect. Why would different browsers look at the same image, and behave differently?

https://truthrightlydivided.ca/wp-content/uploads/2017/07/TwoRoadsLEB-responsive.html Hover should bring up any verse selected.

Asked by jrdiebel 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Unable to import login and passwords from Safari to Firefox

Hello, I have attempted to follow the import steps, select the three lines (top right corner) > Passwords > Click on the three dots (right hand corner) > Import… (read more)

Hello,

I have attempted to follow the import steps, select the three lines (top right corner) > Passwords > Click on the three dots (right hand corner) > Import from another Browser > Safari. However, it only shows the Bookmark data to import. I would appreciate any input on how to import the login and password data from Safari to Firefox, please.

  • Bulleted list item-Running the latest version of Firefox 92.0.1.(64 Bit)
  • Bulleted list item - Running Version 15 of Safari.

Asked by Joshua Lee Plant 10 months ago

Answered by cor-el 10 months ago

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The mouse-left click button does not work on a Specific web site

The mouse-left click button does not work "with 1 site only", but works with other sites. - I have followed the recommended steps shown in answers/replies to a similar qu… (read more)

The mouse-left click button does not work "with 1 site only", but works with other sites.

- I have followed the recommended steps shown in answers/replies to a similar question. However, none works at all.

  1. 1- cleared cache & cookies
  2. 2- tried safe mode and disabled/removed some add-ons manually as well
  3. 3- tried different themes and default theme
  • Please note that the same issue happens in Firefox on Android phone

I have been having this issue for 5 weeks already. as a temporary solution I am using the middle mouse click or right-click to open links in a new tab, then close the current tab

    • Please also note, that specific website works fine in other browsers (6 browsers tested)
      • the issue DOES NOT exist in Firefox on Linux

Asked by MikMac 10 months ago

Answered by MikMac 10 months ago

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Facebook will not open in Foxfire on my computer today. Why?

When I try to open Facebook , I get the following message Hmm. We’re having trouble finding that site. We can’t connect to the server at www.facebook.com. If that address… (read more)

When I try to open Facebook , I get the following message Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.facebook.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by Charles Semler 10 months ago

Answered by TyDraniu 10 months ago

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passwords recovery - from firefox to portable firefox

hello there i have the following problem the company i work for has unistalled remotely firefox from my laptop, and i do not have any way to re-install it back i have man… (read more)

hello there i have the following problem the company i work for has unistalled remotely firefox from my laptop, and i do not have any way to re-install it back i have managed in some way to obtain a copy of portable firefox on the same laptop since i was not informed about this process, i have not saved my password externally and unfortunately, i was not using a firefox profile

in few words: i do not have my passwords anymore

i have seen that in such folder: C:\Users\XXX\AppData\Roaming\Mozilla\Firefox

there are still saved three subfolders (one of them has the last modified date as 13th Sep, meaning today), therefore i think that my profile (and all relevant passwords) are still there somewhere

i would like to understand if and how i can import the passwords from the unistalled firefox in the portable firefox: i have already tried to copy those directories in: C:\Users\XXX\Desktop\FirefoxPortable\Data\profile

but no success, passwords are not importyed. please, i need help

thanks.

Asked by sefirothmorpheus 10 months ago

Answered by sefirothmorpheus 10 months ago