Firefox Support Forum

I've got a problem with one page not wanting to hard refresh. All the other pages on the site works fine, but when I enter the specific page, it jumps back to my old profile picture and won't show the data that was gone when that version excisted.

I've tried shift + refresh, I've tried deleting firefox, roll back firefox, the only thing I can't seem to do is delete everything in firefox and then log in at new to see if that fixes the problem. Not sure if it's a tool or if I have to go manually into the folders to do that, but I got a lot of info on here so was hoping that would be the last possible solution.

Hello, John aka Beer Gutt here.

A while ago (about three months), I moved my hard drive to a new PC with better parts. It has a better mother board, a better graphics card and twice the RAM. Anyway, since then Firefox hasn't worked the same. When i open Firefox, there will be random pieces of letters or words on a webpage just gone, making a lot of them impossible to browse because I can't read half of the the new Alien dialect on the screen. Some websites have been better than others, but its gotten to the point where some web pages (Like YouTube or Reddit for example.) will just be a mess of random de fragmented lime green blocks that completely corrupt the page and will shift, move and appear at random covering up text as I scroll down. Videos will play just fine, it's the rest of the site that's effed up. Also on YouTube videos, where the timer for the video is located, some of the numbers just won't show up. Like it will count down fine but won't display certain numbers in the timer. Funny thing is, is that this doesn't just affect the websites, but the browser itself. For example, hovering my mouse over different tabs will highlight them and show me the preview text of the tab. All that is good until I move over to a different tab and voila, the text is gone, and then suddenly all the other tabs are either blank or just missing random letters and numbers in the tab. This is only happening in Firefox btw. No other app on my PC is doing this. I've tried refreshing Firefox about six times now, I've uninstalled it three times in an attempt to fix the issue along with restarting my PC multiple times... All of that, and I find out yesterday that it works perfectly when in "Troubleshoot/Safe mode", and only when in Troubleshoot/Safe mode. I have no idea what is causing the issue... *PePeLaugh* 

 See, I would use another browser but I've been using Mozilla for 8-9 years and would like to avoid the hassle of moving everything to a new browser... I would VERY much appreciate any help at all.

 I'm running 64-bit windows 8.1 on the latest updates and my PC specs are roughly as follows below. I look forward to a response...

MSi 970 Gaming Motherboard

AMD FX(tm) 8350 Eight-Core Processor 4.00 GHz

24 gigs of RAM

Asus Radeon R9 380 Graphics card

I was quite unhappy with the new Firefox Proton design, so I made a CSS file and copied the following code from a website. However, I don't know what to do to (1) slightly reduce the tab height, (2) get back tab borders for inactive tabs and (3) remove the small gaps between tabs. How exactly do I have to change the following code to do so (ideally, for convenience, please just complete the code accordingly)? Thanks in advance for any support!

/*** Tighten up drop-down/context/popup menu spacing (8 Sep 2021) ***/

menupopup:not(.in-menulist) > menuitem, 
menupopup:not(.in-menulist) > menu {
  padding-block: 2px !important; /* reduce to 3px, 2px, 1px or 0px as needed */ 
  min-height: unset !important; /* v92.0 - for padding below 4px */
}
:root {
  --arrowpanel-menuitem-padding: 4px 8px !important;
}

/*** Proton Tabs Tweaks ***/

/* Adjust tab corner shape, optionally remove space below tabs */

#tabbrowser-tabs {
    --user-tab-rounding: 6px;
}

.tab-background {
    border-radius: var(--user-tab-rounding) var(--user-tab-rounding) 0px 0px !important;
    margin-block: 1px 0 !important;
}
#scrollbutton-up, #scrollbutton-down { /* 6/10/2021 */
    border-top-width: 1px !important;
    border-bottom-width: 0 !important;
}
/* Container color bar visibility */
.tabbrowser-tab[usercontextid] > .tab-stack > .tab-background > .tab-context-line {
    margin: 0px max(calc(var(--user-tab-rounding) - 3px), 0px) !important;
}

In the changes for Firefox 92, I see "The bookmark toolbar menus on macOS now follow Firefox visual styles." Is there a way to revert to the more compact view for these menus I am used to? I am using a MacBook Pro (Retina, 15-inch, Mid 2015) with macOS 11.1.

Hello everybody.

I have created the following rule in user chrome:

/* Brings Back The Original Statusbar At The Bottom Of The Screen */

1. browser-bottombox { height: 20px; border-top: solid 1px #CCC;}

I'm really happy with this, except for the fact that it is visible all the time, so also in full screen.

Q: can I put a command in front so this hides in full screen? Been looking, trying for ages now.

Many THANKS for all your help!

I have used the LastPass extension to manage passwords in Firefox for ~5 months. Yesterday, clicking on the icon brought up only a tiny, empty dropdown box instead of the usual vault access. When I tried to open LasPass through a different route, Firefox told me that the extension wasn't installed--but it was visible in the extension manager. I toggled it off and on again, which forcibly logged me out of LastPass.

LastPass relies on the browser to store AND recover the password, so I am effectively blocked out of all my password-protected sites.

Has anyone else had this issue? Any suggestions on how to fix it?

Facebook does not load. Error message: "Sorry, something went wrong. We're working on it and we'll get it fixed as soon as we can. Go Back Facebook © 2020 · Help Center" I know it's not Facebook as works fine on my Android devices. Firefox has been very unstable for months on Windows 10! Fix it!! Egad!! I got locked out of my Banks website. Uninstalled and reinstalled Firefox and problem solved. I am refusing updates cuz I think it was an update that caused the problem.

Firefox 92.0 : So now comes another "improvement" from the folks behind a program . . . NOT!

USED TO BE: Click on a Bookmark in the Bookmarks Toolbar and the roll-down would be single lines -- meaning a person could control the number of links in that Bookmark so the roll-down would go to the bottom of the screen. Simple to read, no extra activity needed.

NOW IN THE "NEW & IMPROVED" VERSION: Click on a Bookmark in the Bookmarks Toolbar and the roll-down is 1.5 or 2.0 spacing -- meaning a person is now required to futz with the roll-down since it goes way past the bottom of the screen. A waste of time to search, since one is required to spend the extra activity to scroll down and down and down until all of the bookmarks have become visible.

VISIBLE? Ha. Part of the "NEW & IMPROVED VERSION" is that the screen font used by Firefox is that all-too-ubiquitous light gray color that can barely be read unless is blessed with exceptionally good eyesight. Some websites these days think it is So Very Hip to utilize that style of font -- but make it even lighter! Mindless Madness.

SO: How does one 1. Return the Bookmark roll-down list back to a single-line style? 2. Change the font color so that it is dark enough to be readily read?

Thank you.

I have noticed that I am not receiving any emails via Firefox Relay for the past two days. I have tried logging into Firefox Relay to check and see if any settings have changed but I am not getting the one time code needed to login. Would appreciate any help/guidance with sorting this out. Thanks.

Hello,

I really need some help, I don't know if I can still do anything, but at least I'm asking here. Last night, my computer crashed really bad and I went to sleep, today, my Firefox tabs were all gone. I had more than 200 open tabs with stuff to keep in mind, stuff to do later and other things... The weirdest part is that I still had some tabs opened, but it was tabs from 21/012021, how bizarre is that?

I tried everything I could find on here or on other website, but nothing helped. I even tried a recovery of my computer to a week ago, in vain. The only useful thread was this one : https://support.mozilla.org/en-US/questions/1310742

With ShadowExplorer I found two files from the 23/01/2022 in sessionstore-backups : recovery.baklz4 recovery.jsonlz4

But trying the methods from the previous thread never worked. I also tried to just copy my whole profile folder from the 23/01/2022, and again, no result.

I'm stuck now, I really don't want to lose my tabs and I KNOW they're somewhere.

Thanks in advance.

Hi, Since Jan I am unable to send Emails to @was-luzern.ch I can receive them, but every mail I try to send is returned with this error message: Email error code 550: Emails from your address have been blocked by the administrator.

I just sent same mail via Chrome with no problem!

It seems this could be a Firefox related problem, any idea?

Good morning.

If I try to delete Mozilla VPN from my pc, using Programs and Features in Windows 10, it will make Firefox unable to operate. The question is, how to delete the vpn from computer without causing Firefox to crash.

Thank you.

When i look at a map embedded in website the cursor disappears and only shows up randomnly or when you stop moving the mouse. This makes using maps in Firefox impossible. Must be related to Firefox - works in Google Chrome Please fix or advise or I have to change webbrowser

No matter what I try, I can't login to tumblr on firefox - it works fine on other browsers, but not firefox. It keeps giving me the

Secure Connection Failed

An error occurred during a connection to www.tumblr.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Message. I have tried removing antivirus extentions from the browser that might change the URL and adding Tumblr to the exclusions list on my computer's main antivirus program and it still doesn't work. What can I do to stop getting this error?

My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

On most of the websites I am visiting including gmail. ..where ever there is a login page, it shows a blank password field even after or while typing the password.. but it is logging in... show password option works in some instances. But this has been happening after the last few browser update was made.. 2-3 version ago I believe. Works ok in safe mode. Does not also show saved passwords if already saved.

Is there an option to prevent the library from auto resetting to the top everytime I click an old website visit history? Its kind of annoying to always scroll down just to go back and click the next website to it. Im opening multiple histories btw I love ff.

I didn't know which topic to select. Just started the computer and there was a TrendMicro notice to restart my browser to complete an update -- I opened Firefox and it opened in two windows with notices about updates, but had lost all my tabs. Other times the situation is different, but the result is the same -- fifty or a hundred tabs gone -- I just noticed the toolbar is missing too so I'm going to send or submit this and turn it back on and see if that stupid extension that supposedly saves my tabs has saved anything, but often, when this happens, it hasn't saved anything for weeks! I've tried getting tech support from them but however these things works something isn't triggering it. One shouldn't need a CIS degree to be able to use a laptop. Thank you, you're awesome regardless.