Showing questions tagged: Show all questions
  • Archived

Browser 'Out of Date' Message on a Website

Bloomberg.com website says my browser is out of date (see image); but, I'm using latest Firefox. Recently my browser profile became corrupted and I replaced it with a sav… (read more)

Bloomberg.com website says my browser is out of date (see image); but, I'm using latest Firefox.

Recently my browser profile became corrupted and I replaced it with a saved good copy. Not sure if this is what is flagging the out of date detection.

Asked by Chrys6600 11 months ago

Last reply by cor-el 11 months ago

  • Archived

my saved passwords are gone

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox accoun… (read more)

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

Asked by redfoxole 8 months ago

Last reply by dpt150v 2 months ago

  • Archived

Ancestry.ca not working properly with most recent update

I am using a Mac with Big Sur Version 11.4. Firefox version is 91.0. When I am using ancestry.ca and as an example I right click on a link to open a new tab it will say… (read more)

I am using a Mac with Big Sur Version 11.4. Firefox version is 91.0. When I am using ancestry.ca and as an example I right click on a link to open a new tab it will say

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies
I have deleted all cookies it makes no difference. I have disabled all enhanced tracking protection features. I have cleared the cache as well. I have put ancestry.ca in I have disabled https everywhere. Before the update this was working fine.  When I go to Safari and do the exact same thing it works fine.

Thanks in advance for any help

Asked by steve.miles1 12 months ago

Last reply by FredMcD 11 months ago

  • Archived

YouTube videos take a long time to load!

Hello, as described in the topic, YouTube videos always take 15-20 seconds (sometimes longer) to start. It's not because of my internet because with Chrome and Edge they … (read more)

Hello, as described in the topic, YouTube videos always take 15-20 seconds (sometimes longer) to start. It's not because of my internet because with Chrome and Edge they start immediately. I also cleaned up Firefox and then it ran 1 day better and then worse again. What can I do now to fix this problem?

Thank you!

Asked by leckmirdiepoperze 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

links in websites not opening

This has just started happening If I click on a link in a website nothing happens. Up until yesterday Firefox would open the link in the same tab, but now it just sits th… (read more)

This has just started happening

If I click on a link in a website nothing happens. Up until yesterday Firefox would open the link in the same tab, but now it just sits there. If I right click I can open in a new tab, but not in the same tab

I've cleared cache, cookies, etc etc. Shut down and fired up, nothing seems to work.

Asked by mad prof 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Intermittent Fault - Google sites won't load

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue b… (read more)

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue begins none of the elements work. This issue is frustratingly intermittent. It will be fine for a few min and then break for a few min. I'd attach screenshots but there is no error - simply does nothing. I have done a bunch of troubleshooting and testing to get to the root of the issue.

  • Reload page
  • Restart Firefox
  • Cleared cache
  • Disabled Privacy/Security settings
  • Disabled Plugins
  • Updated Firefox
  • New Private Window
  • Tested another browser - Other browsers load google sites
  • Tested non google websites – Other websites are loading
  • Tested another network

I’ve noted that google.co.za seems to have a separate intermittency from google.com. However, I have tested and found both can be ‘broken’ at the same time. It also happens with Youtube.com. I am quite happy to continue troubleshooting, I just need some direction.

Asked by triton.rudman 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Certificate error when trying to access my new printer's web interface

I got a new printer today. Epson WorkForce Pro 3820. When I access the web interface, I get this error. I can proceed past it but I'd like to know how to get rid of the … (read more)

I got a new printer today. Epson WorkForce Pro 3820. When I access the web interface, I get this error. I can proceed past it but I'd like to know how to get rid of the error. Thank you. Barbara

Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to 192.168.xxx.xx. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

Learn more…

192.168.xxx.xx uses an invalid security certificate.

The certificate is not trusted because it is self-signed.

Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT

View Certificate

Asked by Barbara 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

browser content unreadable

from some time ago, my Firefox browser acts strangely. First I thought it was caused by the adblock add-on but I've remove them and again it happened just when I was abou… (read more)

from some time ago, my Firefox browser acts strangely. First I thought it was caused by the adblock add-on but I've remove them and again it happened just when I was about to make online payment using credit card.

Attached with the screenshot from facebook when the browser crashed.

my firefox version is 91.4.0esr (32bit), OS is Windows 10 Enterprise, version 20H2.

Asked by mickeywawa 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Choices in setting not checking. Can't tell what is on or off with 91.0!

None of the boxes in my setting are changing when I click on them. I have never had this problem before, and only since the 91.0 update today. I can't see what I've turne… (read more)

None of the boxes in my setting are changing when I click on them. I have never had this problem before, and only since the 91.0 update today. I can't see what I've turned on or off, and it took me more than 20 minutes of experimenting to discover which choice I accidentally checked when my cat jumped onto my arm (the mouse button clicked before he stepped on the scroll wheel). I can't adjust anything if I can't see which choices I'm making, or which I don't think need to be changed. I did a fresh reinstall after, but having the same problem. The image was taken afterward. In it, I have tried to activate three choices. Can you tell me which ones? I can't tell, because none of the boxes have changed. And where did my separate tabs go? Having inactive tabs not separated, while the active tab is just floating there - literally, it is not just a floating sign acting as a tab - is seriously distracting. Is there a way to change this to, at the very least, make the inactive tabs separate again so the active one isn't such an independent eyesore?

Asked by Bing1952 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Archived

Could we get a fix for the spacing of the bookmarks and menu in 91.0?

Could we get a fix for the spacing of the bookmarks and menu in 91.0? The double spacing is back and the proton config change doesn't work. Wonderful that you are trying … (read more)

Could we get a fix for the spacing of the bookmarks and menu in 91.0? The double spacing is back and the proton config change doesn't work. Wonderful that you are trying to make things more readable on a phone but there are still lots of people who use Firefox as their PC browser.

Asked by njdev 12 months ago

Last reply by Toad-Hall 11 months ago

  • Archived

Disable Proton in version 91

Proton is absolute c..p as an interface I need a simple about:config fix to disable this junk permanently and get back to the classic interface forever telling future Fir… (read more)

Proton is absolute c..p as an interface I need a simple about:config fix to disable this junk permanently and get back to the classic interface forever telling future Firefox updates to leave the interface alone I do not need the hassle of having to fix something that was not broken until you improved it

Asked by phil.wharram 11 months ago

Last reply by soccerchamp42 11 months ago

  • Archived

Search engine

The last 3-4 days, google always shows as my search engine in the search bar. I've deleted it numerous times and have it set back to Yahoo first and Duck Duck Go second.… (read more)

The last 3-4 days, google always shows as my search engine in the search bar. I've deleted it numerous times and have it set back to Yahoo first and Duck Duck Go second. No matter, google still shows up in the search bar as the search engine. I've checked the web and tried everything I've found to get rid of the hijacking but nothing works. I even uninstalled Google Chrome, which I don't use anyway. I've run malwarebytes, Webroot Secure Anywhere, ADW Cleaner and Super Anti Spyware with clean results. Anybody know how to stop this for good?

Asked by sonnyboy1 11 months ago

Last reply by Bithiah 11 months ago

  • Archived

Long startup / Checkbox in settings not displaying properly

Seriously, it takes 3 minutes that Firefox start loading websites. That's the problem for like one year. Are you gonna to fix it? Im not gonna delete every time manually … (read more)

Seriously, it takes 3 minutes that Firefox start loading websites. That's the problem for like one year. Are you gonna to fix it? Im not gonna delete every time manually cache or storage from "profile" folder. This is not how it should work.

Also since last update I don't know what options I have turned on/off - every checkbox is white.

P.S. thanx for destroying the Firefox design and layout... looks like it's time to move on Chrome or Opera. Everything works well on this browsers.

Asked by Tomasz Kowieszko 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

No Downloads

Hi since the last upgrade to 91.0.2 24th August I cannot download anything through Firefox. If my husband logs in on the same PC, he can download stuff and he is using th… (read more)

Hi since the last upgrade to 91.0.2 24th August I cannot download anything through Firefox. If my husband logs in on the same PC, he can download stuff and he is using the same version. We haven't consiously set up anything different. If I use Google I can downlaod as normal. What's happened? Thanks

Asked by sheila17 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

"Bookmarks & Other Bookmarks " Part Two due to topic being "Archived"

Greetings! First jscher2000, & Cor-el, I Absolutely Thank both of You for the Time/Effort that you have put in to helping me, &,..... If I have appeared to be "R… (read more)

Greetings!

First jscher2000, & Cor-el, I Absolutely Thank both of You for the Time/Effort that you have put in to helping me, &,..... If I have appeared to be "Ride/Crude &/or Socially Un-acceptable" in my statements, I Absolutely Apologize. And, even though My "Bookmarks Situation" is still not "Normal" & it is time consuming to use,..... It is far better than what it was initially, & I Thank both of You, for having gotten it to that point.


Having gotten caught up a little with my work, & still not having the issue of my "Bookmarks" not taken care of,I went back to the long thread of "Bookmarks & Other Bookmarks " only to find this problem "Archived", without it having been Solved.

This issue has been ongoing since March 4, 2021, where my "Bookmarks" were missing, to where my "Other Bookmarks" are getting placed within My Main Bookmarks.

jscher2000, on June 7,2021 , You stated: 

"I have no explanation for inability to drag and drop as long as your database is healthy."


Sir,... What Data/ Tests, would show whether my Database is Healthy or not? After all that has been done to get my Bookmarks to the point where they are now, did any of the previous procedures indicate anything about the "Health of My Database"?



cor-el, on June 13,21, you stated:

"If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This can be caused by a problem with the places.sqlite and favicons.sqlite databases in the Firefox profile folder.

   use "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page 

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

   keep a backup copy of places.sqlite in case a new places.sqlite database has to be created 

You lose the history when a new places.sqlite is created.

See also:

   https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
   https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional 

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

   Help -> More Troubleshooting Information -> Profile Folder/Directory:
   Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder
   https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data " 

My last post was on June 14,2021 where I posted data, that appeared to suggest that my "places.sqlite database sane" (meaning "Normal"?) And that my "The database is coherent"., ... (Which in My thinking means that it should be understandable, possibly "Healthy"?)

But Gentlemen,..... I'm not "well versed" in the usage of a Computer/ Browser etc., & If "My Livelihood"  was dependent upon repairing/diagnosing Soft Ware Applications, .... I'd Starve to Death.  

But, if an application were related to my work,.... I'd have somewhat firmer ground to stand upon, which is why I posted June 14, 21:

"If this were a ECU for a Walk-n Refrigeration unit, I'd know what these "Codes" above meant, but here, I don't have a clue whether the data is pointing out a problem, or stating that what is causing the "Bookmarks" problem, is not to be found in the above Data."

With that said,.... Cor-el, If I,...... " rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder."

Will the rebuilt & restored bookmarks from that "recent JSON backup" also be corrupt, since they are a copy of what is being used?

"You lose the history when a new places.sqlite is created."

But not "Bookmarks"?

I'm curious,...... Should I do a "Re-set/Refresh" Again?

And, since "The health" of my browser may be an issue, should I un-install, & re-install Firefox?

Also,.... Firefox, & many other applications have been slow to "Load" &/or "Operate" at times, & despite having Software such as "Privacy Badger", "NoScript", "Ghostery", & "Malwarebytes" all operating, as well as "Windows Security", & "Ccleaner"... I'm thinking that somehow, that something, perhaps "Bit Coin Mining", has latched on to my PC.

What do Ya'll recommend?

Asked by David DeBord 11 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

No response when click on home or google.com

Not sure when this started. But whenever i try to load google.com or when i click on my homepage which should bring me to google.com but nothing will happen. i will need … (read more)

Not sure when this started. But whenever i try to load google.com or when i click on my homepage which should bring me to google.com but nothing will happen. i will need to close firefox then reopen again then it will work. Then after sometime it will not work again. Have try to uninstall and re install but still no use. Anything i need to do to fix this?

Asked by heavyarm86 11 months ago

Last reply by FredMcD 10 months ago

  • Archived

Incorrect display of the menu after updating 92.0

FF has been updated to 92.0 Bulleted list itemWhen using a standard default language and installed in English user interface there is a bug to display the context menu.… (read more)

FF has been updated to 92.0

  • Bulleted list itemWhen using a standard default language and installed in English user interface there is a bug to display the context menu. Mix the interface languages is pre-installed early
  • Bulleted list itemSecond problem when changing About: Preferences # General => Set Alternatives No ability to delete an early preset language

Asked by ঔৣDmitROSEঔ 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

STOP forcing browser/plugin/extensions to run: Google, Bing, Amazon, DuckDuckGo, eBay, Wikipedia, and whatever else you are forcing down our throats

Several people have complained and NOBODY is listening. I specifically switched to FF so I don't have to deal with intrusive sites. FF I thought claimed to be UNLIKE GO… (read more)

Several people have complained and NOBODY is listening. I specifically switched to FF so I don't have to deal with intrusive sites. FF I thought claimed to be UNLIKE GOOGLE and was more "private," so why are you putting in a Google browser/plugin/extension and forcing it to run on our PC's? I have enough crap on it taking up MEMORY and slowing it down, don't force anything people do NOT want. Just because these might be popular with many does NOT mean everybody wants it. Get rid of Google, Bing, Amazon, DuckDuckGo, eBay, Wikipedia, and WHATEVER else you are forcing us to run on FF.

Does FF have an agreement or partnering with these companies to TRACK US where ever we go on the internet? Looks like it. Per Wikipedia: DuckDuckGo earns revenue by serving ads from the Yahoo-Bing search alliance network and through affiliate relationships with Amazon and eBay. OK, so we have 4 of those And this at https://www.comparitech.com/blog/vpn-privacy/best-private-search-engine: DuckDuckGo displays ads for affiliate sites in the right sidebar, which is a little less aggressive than Google which presents ads at the top of search results. It earns additional profits from commissions from sites like Amazon and eBay, so you may want to be wary if those pop up a lot in search results. Also: As DuckDuckGo’s CEO, Gabriel Weinberg, explains in a Quora answer, the search engine does use your IP address to serve local results.

Why is FF pushing these sites when many of us do NOT use them nor want them? Why don't you add them as extensions where you can CHOOSE it if you wish? I found instructions on how to delete them in the FF File Explorer folder because merely deleting them in Settings does NOT remove them permanently as FF has them "hidden," however, they just come back and it messed up other add-ons. ALSO, these add-on's you are forcing on us is TAKING SPACE on my PC and I resent that.

I do NOT want to HIDE THEM, I want them REMOVED PERMANENTLY.

Asked by jj 11 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago