Firefox Support Forum

Have upgraded to FF100.0 today. For years shopped at Tesco uk no issues. Today unable to complete payment with error: Access Denied You don't have permission to access "http://payment.tesco.com/en-GB/payment?" on this server.

Reference #18.dcce7a5c.1652090089.2ebfbfXX

(I omitted last two digits)

use private browsing.

Internet explorer works!

In my cfg file for firefox i use a custom DNS server (Quad 9 which uses 9.9.9.9). It appears this causes DNS Leaks while using a VPN.

The line is this: lockPref("network.trr.uri", "https://dns.quad9.net/dns-query"); Obviously instead of writing 9.9.9.9 this line uses the above shown adress.

If i want to use cloudflare which is 1.1.1.1 instead of 9.9.9.9 what adress do i have to use? Still haven't figured this out...

Hello, I have a strange issue. When I am in Gmail using Firefox, my time is off by 5 hours. I can open Gmail in Edge and the time is correct.

I have 2 time zones listed in my Google calendar. I removed the secondary one and the time still stays the same.

One posted mentioned that they changed the computer time zone and this resolved the issue. I tried that and still get the same incorrect time.

I can log into my laptop and I get the same issue with Firefox being 5 hours off but Edge being right on time.

Any input would be greatly appreciated. Thanks Mike

Youtube videos stopped working properly: when I open a video page (https://www.youtube.com/abcde) I can only make it go forward by continuously clicking the play button. The video immediately pauses all the time. At first, clicking play played only 1 frame or so. Eventually, after I changed FF's autoplay setting from "Block Audio" to "Allow Audio and Video" videos play a few frames at a time. I do hear the audio (in sync with the video, so also a few frames at a time). It happens with every video I try.

Embedded videos (https://www.youtube.com/embed/abcde) and Youtube's mini player work fine. Video pages do work in a new profile, but I would like to keep my current profile.

Things I've also tried, to no avail:

• disabling all add-ons
• new privacy window
• switching tracking protection between standard and strict
• disabling hardware acceleration
• disabling media controls
• disabling smooth scrolling
• deleting Youtube and Google cookies

This is with the Firefox version on Debian bullseye (91.11.0).

The only similar description I found was on Reddit [1], except that it's a different FF version and it only happens with 1 profile.

[1] https://www.reddit.com/r/firefox/comments/x00882/firefox_104_broke_youtube_all_videos_pause_on/

I imported my bookmarks from a windows 8.1 computer to Parrot Linux Debian desktop (2 different computers). I am missing the everything from 'Other Bookmarks' after I imported it into the Linux computer, I can see all everything from 'Bookmarks Menu' though. The windows machine is not working anymore. But I have a saved copy of all the bookmarks from the windows 8.1 computer.

Is there a reason my import left out the Other Bookmarks but imported the Bookmarks Menu? How do get them into the linux firefox browser.

Firefox 78.15.0 oesr Linux Parrot home edition OS version 4.11

Thanks in advance

09May2022 AusEST 5:25pm I have a query related to the printing of an online monetary transaction, and it's associated incorrect time of printing using Firefox.The details in full will be accompanied with an image representing what I will be referring to. However, I am finding that the image will not be uploaded here at the Mozilla Firefox browser support page. The image is less than 500 KB. I have tried .png & .jpg. Could someone please assist me? Kind regards, Harauld.

When logging into my financial institutions website it reports back that I have version 91... of the Firefox browser installed and that it isn't supported. I actually have version 101.0.1 as reported by the browser itself. I called them and they asked me to check my version of Firefox by using www.whatismybrowser.com and it reports back that I'm running version 91. Can you help?

Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST

I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

I am on ESR 78.15 Oesr (64 bit) should I stay on it or move to another version of Firefox if I am a web developer? From what I can gather they are the same? I am on debian linux kde

Hello, for some reason firefox and all firefox related browsers have developed a problem on my system. All videos and streams stop playing if the window/tab loses focus. This is not the first time this has happened but earlier this year using the about:config flag I will mention below the problem seemed to be fixed but now it is back and worse than ever. I have a symmetrical gigabit connection and the problem only occurs in firefox and it's related browsers, no other aspect of my internet is affected, just video/streams and only in these kinds of browsers.

I do have a bunch of extensions but all are ones I have had for a long time, years in most cases, they were not the cause of the problem before and starting in troubleshoot mode plus a fresh profile in a fresh instal confirmed they are not to blame now either.

To be precise about the issue, when I say the videos stop that is exactly what I mean, there are no lags, no buffering, no partially loaded video bar( where applicable), no tab crashes, no connection problems, no warnings about certain tabs or extensions slowing things down, nothing at all, the video simply stops.

I have tried

- safe/troubleshooting mode to rule out any extensions
- with and without my vpn running
- doing fresh installs of the browsers/ complete fresh slate, revo uninstaller pro ran and using fresh profiles 
- found some suggestions for the about:config page, namely window_occlusion_tracking
- found some contradicting information about hardware acceleration but I tried both with and without and it makes no difference
- experimenting with different versions of firefox, so if you can see which version I am using as I post this, the reason it is not the latest version is because I have tried rolling back through older releases to find one that works, but have yet to suceed,

But no matter what I have tried I cannot get the problem sorted. Either I have that specific window and tab as the sole active window on my device or I need to click into it and either reload the tab or push the play button multiple times before playback resumes.

Open to ideas because i'd rather not have to resort to chrome, thanks

When navigating to the New Yorker, an error message appears that says "The page isn’t redirecting properly

An error occurred during a connection to www.newyorker.com. This problem can sometimes be caused by disabling or refusing to accept cookies.

It looks like firefox is set up to accept cookies. Where do we need to make the change?

This is a comment, not a question. I really only want to applaud Firefox and all the volunteers that contribute their thoughts and efforts in writing solutions, explanations and more to the many areas that need to be addressed, especially newcomers to the world of computers and Firefox. I was not raised in a computer environment, in that I am old, born in 1953. Everything and anything I know is from being self taught by jumping online and giving it a go, stumbling around on the web until things made sense to me. Volunteers at Firefox have been invaluable as they have been my teachers almost from the start. In addition to just turning 69 years of age and a bit out of the range of "computer age" I had undiagnosed learning disabilities (ADD, dyslexia, etc) which made classic classroom learning very difficult. With Firefox (and others) volunteers, I am able to take my time, going over what I read several times until it sticks and I can move on to take in a little more knowledge each time I logged (and still log) on. So thank you to all the volunteers who share their expertise and thank you to Firefox for highlighting the names of the authors and teachers and posting them at the end of their articles. Firefox does not just talk the talk, they walk that walk, and stand as a fine example of how well community, helping out and giving of yourself makes for a better world. Without naming names, there are others who now prefer to remain more self-serving in their efforts, pumping up their version of "security" by becoming CENSORS TIMES TEN, limiting and blocking any and all comments that do not conform to that company's beliefs. Like I said, I prefer not to name names....but "YIPEE !" Thank God they are the exception and not the rule. Ain't that right, "YIPEE !" or whatever your real name is ! As they say...'DO YOU !" Firefox. Keep up the great work and again, thanks to all of the many contributors who volunteers their time, energy and expertise in spelling things out, helping to teach Old Knuckleheads like me, how to follow the maps you draw in verbiage, that is the standard for great teaching methods in the many, many areas of computing that I personally got a late start on. Be safe and Be healthy, everyone, in particular all you volunteers. All of your efforts are deeply appreciated. p.s. My apologies for the length of this, I just don't know when to SHUT UP ! LOL

Just paid $150.00 for a remote session from my computer store. Advice is: My older computer (2004)and it's graphic capabilities aren't compatible with newest FF. So I'll stick with older version (9) until I decide to get new computer. Firefox is my preference, but if I update, it's likely to break again. Please tell me how to stop all update notices. It is maddening. Or, if you can do it, please do. I don't want to use the others. It has crashed twice, just FF, in the last few days. A system restore saved me, but I updated and lost it. Can you help this not wealthy person? I thank you for your fine product, and your help.

I just need a way to rearrange tool bars, and in particular, move the address bar to the bottom.

I am using: Name Firefox Version 91.8.0esr Build ID 20220330151638 Distribution ID User Agent Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gecko/20100101 Firefox/91.0 OS Linux 5.10.0-13-amd64 #1 SMP Debian 5.10.106-1 (2022-03-17) Debian 11 with Xfce 4.16

Recently I have noticed that when I want to display HTML source of the page Firefox asks me to log to the site once again. WHY? I am already logged in. The page is already loaded and displayed. So why it needs my password again?????

In some cases the page is actually loaded once again which can result in different content being displayed as "a page" and different as "a source" (if there is a dynamic insertion on the page changed on every get). But sometimes it shows old, cached source while the rendered page is already changed. I know that I can see actual content by using the Inspector but "show the source" function was more convenient. Now I can not believe that the "source" shown is a source of the actual "page" Such misfeatures make the function totally useless.

Firefox version 91.8.0esr for Debian.

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Hello

It's been a while since I used firefox on my Mac. Now I just downloaded it because I need it for my studies.

Now I have a really big issue. Since I installed it over a week before, I had to set my bookmarks, privacy settings and other things and my passwords for several times now. Now I'm a little bit upset, I hope you can understand that, it's nothing personal, but I don't want to waste my time for that. I never had a browser with such a bad user data management. My data got deleted several times. Today it happened again and after I noticed it I closed firefox and after reopening I got a message (it was the first one) that I have to install an update. I confirmed the message and updated it. Everything was lost again. I'm a little bit angry now. I had to google it and wasted even more time on that topic. Now I found out that firefox is setting up different user profiles after each update. As I described, I only had one update message to confirm until now. The ff-help guide suggested, I should look it up in the profile settings and I did. Now there are 8!!! different user profiles. There is no date displayed when the user profiles where created, so it took even more time to look every single profile up, to explore if anyone of them contains my user data, but not a single one did. Now I have to waste even more time again, to write you this issue and possibly wait days for an answer. You can image how happy I am right now. I'm not. Now I got several questions and I please you to answer any single one:

1. Why is a new user profile going to get created when I install an update? 2. Why is ff the only browser who creates user profiles automaticly without my permission? 3. What advantage do I take as a user from that? 4. Are you going to fix it or is this the ultimate future solution for firefox now? Then I definetly have to search another solution and to use another browser. This is really annoying, can you understand that?

Thank you alot for you help and understanding.

Best Regards Marvin