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this website is not working

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next. https://bannergress.com/banner/self-s… (read more)

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next.

https://bannergress.com/banner/self-similar-across-scale-24c4 The box in the upper left should be scrolling to display the whole picture. The problem is with every page of this site; I selected this particular page as an example.

scrolls on this computer: desktop Windows 10 Pro v 20H2 Firefox v 89.0.1

doesn't scroll on this computer: laptop Windows 10 Home v 20H2 Firefox v 89.0.1


What I've tried on the laptop so far (none of these solved the problem):

tried in a private browsing window

tried in Troubleshoot Mode

uninstalled Firefox deleted default profile folder (that was the only profile) deleted profiles.ini reinstalled Firefox

Asked by CharleneTX 4 days ago

Answered by CharleneTX 1 hour ago

  • Solved

Amazon Not Working as of this morning

Suddenly Amazon windows are not displaying correctly. Products are shown linearly down the page and very widely spaced vs the products shown in side by side boxes effici… (read more)

Suddenly Amazon windows are not displaying correctly. Products are shown linearly down the page and very widely spaced vs the products shown in side by side boxes efficiently using the screen. The pages are displayed correctly when I using Microsoft Edge. I have provided a screenshot of Firefox and ME. How can I correct this? thank you

Asked by rkruz3 17 hours ago

Answered by cor-el 11 hours ago

  • Solved

Could not connect to the reCAPTCHA service

Hi, Firefox version 89.0.1 (64-Bit) Windows 10 (updated) Recently I have noticed when I want to use reCAPTCHA I get Could not connect to the reCAPTCHA service. Therefor… (read more)

Hi, Firefox version 89.0.1 (64-Bit) Windows 10 (updated)

Recently I have noticed when I want to use reCAPTCHA I get Could not connect to the reCAPTCHA service. Therefore, on Firefox help I found the answers such as renamed the cert9.db file to (cert9OLD.db) later deleted cert9OLD.db. There wasn't any cert8.db in the profile folder. Also changed Net work settings to "No Proxy" but nothing changed.

Questions is what if I want to change Net work settings as it was previously? (which I do not remember) or is it ok to keep it as No Proxy because I do not use any proxy or VPN.

Thank you.

Asked by Ari94 1 day ago

Answered by Ari94 4 hours ago

  • Solved

Icons have just become smaller with a WIDE white space after update - can it be reversed?

Firefox was working well - and unfortunately I had forgotten to switch updates off. Now display settings on some pages are really grim from a "not great eyesight and now … (read more)

Firefox was working well - and unfortunately I had forgotten to switch updates off. Now display settings on some pages are really grim from a "not great eyesight and now things are tinier" point of view.

I use Protopage (custom home page with news etc) and if you open a second tab, it allows you to have a selection of Icons each with a regularly used link. It still works, but after FF upgraded itself, the image in the tile has shrunk to a fraction of the original size - and is now surrounded by a thick border of white (with rounded edges of course).

Is there a "high vis" option which simply removes wasted white space which seems to have just been added at the expense of clarity?

Is there a way to either revert to a previous version OR to undo the visual messing about they have decided we all must want? If so, please let me know, as this "let's change something to make it harder to see", approach is a bit annoying.

Alas I cannot do a "before" image, but the "after" one is shown, complete with my efforts to explain what has changed.

Any guidance on either reversing the update or switching of the "shrink image and surround with large white border" geratfully received please.

Many thanks.

Asked by Guy 8 hours ago

Answered by jscher2000 7 hours ago

  • Solved

Suddenly displaying character strings instead of icons

Chess.com uses small "icons" to identify "type of game", for example a "lightning bolt" indicates a "blitz" gaime. As of this week, instead of a lightning bolt, the brows… (read more)

Chess.com uses small "icons" to identify "type of game", for example a "lightning bolt" indicates a "blitz" gaime. As of this week, instead of a lightning bolt, the browser displays '`E Chrome displays it correctly.

Asked by gillaspy 11 hours ago

Answered by cor-el 9 hours ago

  • Solved

Search.....

One of your recent updates has all searches forced to the address bar..... I use the Google search box on my homepage and from the first letter its moved to the address … (read more)

One of your recent updates has all searches forced to the address bar..... I use the Google search box on my homepage and from the first letter its moved to the address bar... Go back to the Google box on the homepage.... You've made it useless....

Asked by koyotee 1 month ago

Answered by jscher2000 1 month ago

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Unassign website from container.

So, I dowloaded the multi-account container. And I wanted to unassign a website from a container. However, it seems that I can only re-assign to another container. Is the… (read more)

So, I dowloaded the multi-account container. And I wanted to unassign a website from a container. However, it seems that I can only re-assign to another container.

Is there any way around this? I added by mistake.

Asked by DaniloJr 16 hours ago

Answered by TyDraniu 10 hours ago

  • Solved

SKY log in - access denied, only on Firefox

Been with Firefox a long time with no problems. Recent update of Firefox. Now cannot login to SKY a/c on FF. Only SKY, all other links on tool bar work, only SKY is acces… (read more)

Been with Firefox a long time with no problems. Recent update of Firefox. Now cannot login to SKY a/c on FF. Only SKY, all other links on tool bar work, only SKY is access denied. Contacted SKY team, helpful, line / router all OK. No VPN active. Have deleted SKY link, cache, history, cookies etc and reinstalled - same issue. SKY login works on Edge though, or, via e-m client. Problem is solely with SKY log in and solely Firefox. SKY unable to find an issue. Message is Access Denied You don't have permission to access "http://skyid.sky.com/signin/7b613a2768747470733a2f2f7777772e736b792e636f6d2f272c623a2768747470733a2f..." on this server. Which is Error 288 Any thoughts?

Asked by Jeff M 2 days ago

Answered by Jeff M 13 hours ago

  • Solved

How to unblock facebook comments plugin on FF 89?

Some websites have this text box under their articles to write a comment and post it on Facebook (see the screenshot). But for that to happen, first you must login to you… (read more)

Some websites have this text box under their articles to write a comment and post it on Facebook (see the screenshot). But for that to happen, first you must login to your Facebook account. The problem is that when I click the button "login to post", nothing happens - as if I didn't click it at all. I suspect the reason for that are the integrated anti-tracking options in Firefox 89. So the question is: how do I get this plugin to work in Firefox 89?

P.S. Until a month ago I was temporarily using Chromium as default browser and there the FB plugin had no issues. Chromium has no anti-tracking options which is why I think this function in Firefox is the reason for the FB plugin not to work.

Asked by rado84 1 day ago

Answered by rado84 14 hours ago

  • Solved

Menus are blank

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help.… (read more)

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help. Using a new, empty profile does help. Exiting, deleting my profile cache directory, and restarting does not help.

This is likely related to https://support.mozilla.org/en-US/questions/1288037 but that person was helped by deleting the cache directory.

I would prefer not to have to redo all my customizations.

Asked by kdo111 1 week ago

Answered by cor-el 6 days ago

  • Solved

www.aa.com

Why does Firefox seem to suddenly hate www.aa.com. When I try to log into the website I get a "Sorry working on our website - please start over" notice. I have tried del… (read more)

Why does Firefox seem to suddenly hate www.aa.com. When I try to log into the website I get a "Sorry working on our website - please start over" notice. I have tried deleting browsing history and I turned off the ad blocker. Any other suggestions. It works fine on MS Edge.

Asked by rernst1 2 days ago

Answered by jscher2000 2 days ago

  • Solved

Firefox 89.0.1 Checksum

I downloaded Firefox 89.0.1 via Microsoft Edge from the regular mozilla.org site. I was redirected to this site after the download started: https://cdn.stubdownloader.ser… (read more)

I downloaded Firefox 89.0.1 via Microsoft Edge from the regular mozilla.org site.

I was redirected to this site after the download started: https://cdn.stubdownloader.services.mozilla.com/builds/firefox-stub/de/win/[...]/Firefox%20Installer.exe

I was confused when I saw, that the sha256 checksum mismatched with the one in the repository. Also after multiply downloads from the mentioned site, I recognized all installation files had different checksums.

Is this a bug or a malicious firefox download? Or smth else?

Thanks in advance.

Asked by MaxTheSaxguy 1 day ago

Answered by TyDraniu 22 hours ago

  • Solved

How do I remove the search address bar at the top?

How do I remove the search address bar at the top? Up until a few weeks ago, I was able to type in the google search page which was located in the middle of the search pa… (read more)

How do I remove the search address bar at the top?

Up until a few weeks ago, I was able to type in the google search page which was located in the middle of the search page. Now there is a bar below my tabs where all the typed words go. Not a fan!

Asked by frshunter 1 day ago

Answered by Franz_von_Suppe 1 day ago

  • Solved

No carga la página de American Express / AMEX site not working

Trato de entrar a la página de American Express, pero en primera le cambia la tipografía a una horrible, y luego trato de loggearme y se queda en blanco la página, ya int… (read more)

Trato de entrar a la página de American Express, pero en primera le cambia la tipografía a una horrible, y luego trato de loggearme y se queda en blanco la página, ya intenté en modo resolución de problemas y también cambié la tipografía y ni una ni la otra se han corregido.

En pocas palabras intenté todo lo que viene aquí y nada: https://support.mozilla.org/en-US/questions/1316294 ________________________________________________________________ I've been trying to enter the AMEX site, but in first place, it changes the typography, and then i try to log in but the page stays in white, i've tried problem solving mode and also changed typography and either have been corrected.

In a few words, i've tried everything from this topic and nothing: https://support.mozilla.org/en-US/questions/1316294

Asked by SolidCapo 2 weeks ago

Answered by GerardoPcp04 6 days ago

  • Solved

Cannot download anything from Hulu, Amazon Prime, Kanopy or Hoopla. What gives?

Hi...for 3 days I've been unable to download anything from Hulu, Amazon Prime, Kanopy or Hoopla. Instead there's the message repeatedly about Firefox installing component… (read more)

Hi...for 3 days I've been unable to download anything from Hulu, Amazon Prime, Kanopy or Hoopla. Instead there's the message repeatedly about Firefox installing components to make it possible to download---anything. "Please try again later." I am not happy.

Asked by badjammamamma 1 day ago

Answered by FredMcD 1 day ago

  • Solved

Symbols not displayed correctly

When I open a website using special symbols, the symbols are replaced by a sign with 6 hex symbols in it. It even happens when the symbol is used in the page title (see i… (read more)

When I open a website using special symbols, the symbols are replaced by a sign with 6 hex symbols in it.

It even happens when the symbol is used in the page title (see image). Site used: https://emojipedia.org/yawning-face/).

Interestingly, other emojis from the same site are displayed correctly (means the '01F971'-type symbol is replaced by the emoji, in all occurrences on the site and title)

I have seen multiple threads about this, even on this site. However, I could not solve it with the suggested solutions. What I have tried so far:

1. Disable addons 2. Make sure fonts are downloaded through settings 3. about:config -> gfx.downloadable_fonts.enabled -> make sure its true (4. no-script is not installed)


Any ideas?

Asked by holzweg 1 day ago

Answered by holzweg 1 day ago

  • Solved

My bank never recognizes my browser or my computer

My bank (cibc.com) has recently started randomly sending a code which hs to be entered to login. The problem is it happens to me every single logon, even if I logon, ent… (read more)

My bank (cibc.com) has recently started randomly sending a code which hs to be entered to login. The problem is it happens to me every single logon, even if I logon, enter the sent code, logoff then immediately logon on again. I have disabled tracking protection for the site ( the shield icon) but no change. I only use ublock origin and have disabled it for my banking site. But there is no change. Every logon the bank insists on sending a code to allow a logon.

I am at my wits end and about to start using Chrome to see if that works.

Asked by mccfrank 1 day ago

Answered by cor-el 1 day ago

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Order of tab and address bar

Is there a way to manage the order of the "bars", mine recently changed to Menu bar at top, then tabs, then address bar, then bookmarks. I would like to switch up the tab… (read more)

Is there a way to manage the order of the "bars", mine recently changed to Menu bar at top, then tabs, then address bar, then bookmarks. I would like to switch up the tabs and address, reverse the order.

Asked by Brsabs 2 weeks ago

Last reply by Chris Ilias 1 day ago

  • Solved

I cannot import my bookmarks from an HTML file

After Firefox updated my bookmarks are all screwed up. I can see very few and the icon on the top right is not there any longer. I can see them backed up on a HTML file i… (read more)

After Firefox updated my bookmarks are all screwed up. I can see very few and the icon on the top right is not there any longer. I can see them backed up on a HTML file in my desktop but I can't import them back. What's going on?

Asked by stefaniaraccagni 3 weeks ago

Answered by RedKnight 1 day ago

  • Solved

3 dots sharing menu gone ? (OSX Big Sur, FF89.0)

I think there used to be a sharing menu, on or near the address bar. The "..." button or menu had all the macos sharing options. seems to have moved in 89.0 am i missin… (read more)

I think there used to be a sharing menu, on or near the address bar. The "..." button or menu had all the macos sharing options.

seems to have moved in 89.0

am i missing something ?


Thanks.

Asked by jasonjarvis 1 week ago

Answered by Kiki 1 week ago