Showing questions tagged: Show all questions

Not able to play videos on BBC.com

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should … (read more)

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.

Asked by mshrf 5 months ago

Last reply by FredMcD 5 months ago

Specific Firefox process has very high CPU usage, causing my system to stay constantly spiked at 100% (and consequently get very hot)

This is being categorized as privacy and security issues since every other search I've done for such issues point to plugins or datamining/cryptomining viruses. I've done… (read more)

This is being categorized as privacy and security issues since every other search I've done for such issues point to plugins or datamining/cryptomining viruses. I've done every possible scan for my system for viruses and nothing popped up, I've browsed Explorer manually for all the files and any possible anomalies, and nothing strange has come up.

I've attached an image of the specific process that is doing this. I would like actual help, not just "check your plugins" or "run an AV scan" or something of that sort. If it's an obvious troubleshooting step, I've already tried it to no avail. Not trying to be rude, I just don't like "support experts" that give super obvious advice when it's clear the asker already has knowledge of it.

Some further clarifications:

  • Once ended through task manager, the process does not run again until I reboot my computer.
  • Forcing it to shut down through the task manager does not close my firefox if it's open, nor does it affect it in any functional way from my observations. This process is seemingly entirely useless, which only further raises suspicion.

Asked by Revontulet 5 months ago

Last reply by FredMcD 5 months ago

Firefox tab crashes on a specific website

Hi, i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided scr… (read more)

Hi,

i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided screenshot. With a normal website this wouldn't bother me so much, but this page is the main page of the company I work for, and therefore I and potential customers must be able to reach it. That being said, this does not necessarily have to be a Firefox problem, the issue could also be on the server side. But the website works on other computers, other operating systems and other browsers. As far as I know, the website works fine, this computer using this browser being the only exception. I worked my way through the Firefox support page:

- checked for newer firefox version
- checked for newer compatible MacOS version
- checked for newer graphics driver
- disabled all firewall, anti virus software
- started firefox in Safe Mode
- reinstalled firefox & deleted all profile data
- disabled hardware acceleration
- set webgl.disabled to true
- again safe mode

The tab crashes every time. This computer is an old End 2013 iMac running Catalina and the newest Firefox. - More information can be found in the troubleshooting information and the crash report: 97386afb-99eb-4102-ab4f-3947b0210521

Thank you very much.

Asked by administrator20 5 months ago

Last reply by cor-el 5 months ago

Basic Browsing issues

I have 2 issues that seem related, and difficult to explain. I'll do my best. 1) Left clicking on (typically News) links (to open in a new tab) opens the new tab and sho… (read more)

I have 2 issues that seem related, and difficult to explain. I'll do my best. 1) Left clicking on (typically News) links (to open in a new tab) opens the new tab and shows the url in the address bar, but the new link isn't opened. I have to click on the (new tab) address bar and select "visit" for the page to load (or carefully goto the end of the url in the address bar and hit Enter). 2) Lots of Websites want to collect your email address immediately when their webpage opens. An easy one to see this is Walmart.com. Firefox jumps to the bottom of the webpage. Chrome behaves better and opens a popup at the bottom of the screen (still at the top of the webpage).

I discovered these while running Firefox in safe mode to see which, if any, of my add-ons might be the cause. I finally discovered my add-ons are not the cause. In Chrome these issues just don't manifest. Naturally I'm a Firefox fan, I'm uptodate and eager to learn if these are known issues. TIA Steve

Asked by Steve987 5 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 5 months ago

Videos will not go into fullscreen

I cannot get any videos to go into fullscreen since updating to OSX Big Sur. I've tried troubleshooting mode, re-installing, refreshing, clearing cache and cookies. Nothi… (read more)

I cannot get any videos to go into fullscreen since updating to OSX Big Sur. I've tried troubleshooting mode, re-installing, refreshing, clearing cache and cookies. Nothing works. Doesn't matter the website either.

Tried other browsers and they all work just fine, so its 100% an issue with Firefox.

Asked by hicks.jeffrey.a 5 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 5 months ago

Garbled mess

Hello, I honestly don't know why my computer is doing this. I constantly have to adjust m y zoom in order to prevent the garbled mess that is sometimes green and missing … (read more)

Hello,

I honestly don't know why my computer is doing this. I constantly have to adjust m y zoom in order to prevent the garbled mess that is sometimes green and missing characters.

Is this problem on your end or mine.

Asked by correlliangal 4 months ago

Last reply by cor-el 4 months ago

Add-On Icon Not Showing Up In Toolbar

I've just today attempted to make the switch from Chrome to Firefox, so I apologize for my unfamiliarity with the browser. I've found that one of my add-ons does not show… (read more)

I've just today attempted to make the switch from Chrome to Firefox, so I apologize for my unfamiliarity with the browser. I've found that one of my add-ons does not show up in the Toolbar, where I would much prefer it to be for ease of access.

  • I have already attempted two other fixes I have read about: one about deleting files in the Firefox folder and restarting Firefox, as well as another involving the "Customize Toolbar..." option from the dropdown hamburger menu. The former yielded no results other than resetting my other extensions' access to Private Browsing. With regards to the latter, the add-on in question is nowhere to be found - this is not the case with the others, which show up and can be moved freely in and out of the Toolbar.
  • In the case that I may be asked to check it - I have ensured that I did download the add-on, as it is present in the "Manage Your Extensions" menu in the add-ons manager.

Are there other solutions that I may attempt before writing off the issue as specific to this add-on?

Thank you in advance.

Asked by ludicrine 5 months ago

Last reply by cor-el 5 months ago

So sites dont show forms

When I go to some sites they don't show some of the information. I tried in private and in troubleshoot mode both don't show the information. For example when you go to h… (read more)

When I go to some sites they don't show some of the information. I tried in private and in troubleshoot mode both don't show the information. For example when you go to https://www.freepbx.org/downloads/ and click on the button to download, the form that you need to fill out don't show. I will include 2 attachments to show the deference.

Asked by alexten9 5 months ago

Last reply by cor-el 5 months ago

failure to find server and certain websites

I have been having trouble accessing several Medica websites and am unable to log into my account. We can’t connect to the server at auth1.wip.medica.com. There seems t… (read more)

I have been having trouble accessing several Medica websites and am unable to log into my account. We can’t connect to the server at auth1.wip.medica.com. There seems to be some compatibility issues between Firefox and Medica.

Asked by larntiwi 5 months ago

Last reply by FredMcD 5 months ago

Constant crashes since the start of the day

Since the start of the day, Firefox has been constantly crashing constantly. Usually when I try to click / open / load a new tab or page, but sometimes just leaving it op… (read more)

Since the start of the day, Firefox has been constantly crashing constantly. Usually when I try to click / open / load a new tab or page, but sometimes just leaving it open causes a crash. I've tried to reinstall twice, but no luck. Safe Mode also did not help, so I assume it has nothing to do with add-ons. I also did a "Refresh" but, again, nothing. I did a full system scan (BitDefender, if it matters) but it did not detect any malware. Lastly, I restarted the computer and Firefox still constantly crashes.

Here are the crash report logs:

- bp-611b4c56-1e4d-4a1e-8b80-c648a0210517 -bp-48c4f0b9-8c93-4b5b-88bb-d3a100210517 -bp-49113762-959a-4788-8938-3670b0210517 -bp-b477e31a-35ac-4329-ba5c-d64120210517 - bp-42df11e0-7feb-4754-9d09-365980210517 - bp-f7a76c79-cade-4f76-9241-143590210517 - bp-208c4fa5-aabb-4455-a89d-a03c60210517 - bp-96d5b8c0-521e-4478-ba5d-755680210517 - bp-477a91fe-2409-4ae8-b263-8ff7c0210517 - bp-1c0ad77d-8945-4794-8e68-5aa370210517 - bp-58ca09c9-4bab-476d-8bcc-0485e0210517 - bp-cb70f76f-f68e-4933-a3af-294cc0210517 - bp-60d36a45-5feb-41e3-876f-420490210517 - bp-d359f5bd-d498-4935-bb66-e7f200210517 - bp-071e3332-79e9-4e5a-9eb3-a8b000210516 - bp-7bed91f6-fcb6-450e-87d3-106e10210516

Asked by Nicolas 5 months ago

Last reply by FredMcD 5 months ago

Iam trying to download the whatsit from my camera ; My cell phone is a flip- it hasn't one. Please tell me how to copy and transfer

How do I transfer the code thing from my camera to Firefox ? I am a greenhorn ! Sorry ! Windows 10 is correct ! There is a bar code thingy in my camera . I aimed it at t… (read more)

How do I transfer the code thing from my camera to Firefox ? I am a greenhorn ! Sorry !

Windows 10 is correct !  There is a bar code thingy in my camera . I aimed it at the Firefox and clicked  and  I guess it took  a picture.  Please tell me what to do with it and how to do  what you say   . It is a Canon digital photography camera

.I can't add anything , because I don't know how --- YET , that is !!!

Asked by Joanne Lord MacLeod 5 months ago

Last reply by cor-el 5 months ago

.ris files >Options >downloading

I download Endnote .ris reference files every day, and have done for decades. Endnote supplies a parsing tool that imports the data into the database. But it has just st… (read more)

I download Endnote .ris reference files every day, and have done for decades. Endnote supplies a parsing tool that imports the data into the database. But it has just stopped working. In the import dialog box, the message that comes up on downloading a ris file is: "what should Firefox do with this file?

  Open with Notebook (default)"

Well down the dropdown option list I can choose to open with Endnote, so I clicked on "Do this automatically for files .." then chose the Endnote option. Which works, but it doesn't stick. If I go to the Options page>Applications>ris, nothing comes up. If I choose >Endnote, the suggested option is to open every Text file with Endnote - not a good idea.

Has something gone wrong with Firefox or with Endnote settings? Thank you

Asked by cvhorie 5 months ago

Last reply by cernusak 3 months ago

Firefox logon Password Error on one device

After changing my gmail password and deleting some old Firefox logons I am now unable to sign in to Firefox from my laptop. The password and Sync works on my desktop and … (read more)

After changing my gmail password and deleting some old Firefox logons I am now unable to sign in to Firefox from my laptop. The password and Sync works on my desktop and Android devices. I am 100% certain that the password is correct, but Firefox says wrong password. I have tried uninstalling Firefox and reinstalling. But, the new installation is with all of the old password data. I have also tried to change the Firefox password on the Desktop installation, but here I run into the same issue, I cannot change the password, as Firefox tells me the existing password is incorrect. Can anyone help? This is the first time I have ever experienced performance issues with Firefox, my goto browser.

Asked by dadsky 5 months ago

Last reply by cor-el 5 months ago

Tumblr Photosets Blank Space

On my tumblr blog, any post that has multiple images set in it has a massive blank space before the caption appears. The blank space's size varies by post, and is usually… (read more)

On my tumblr blog, any post that has multiple images set in it has a massive blank space before the caption appears. The blank space's size varies by post, and is usually equivalent to the size of the images in that same post. This issue does not occur on any other browser for this website, so it has to be an issue with the html interacting with Firefox. Does anyone know any changes I could potentially make to the html of the website itself to fix this? Tumblr is a microblogging website and I have the ability to directly edit the code of my blog, but I do not know how to proceed and fix this issue.

Asked by matias383 5 months ago

Last reply by cor-el 5 months ago

No longer able to login to Navy Federal Credit Union

After many, many years of successfully logging into Navy Federal Credit Union through Mozilla Firefox, I am now getting this error message: "You don't have permission to … (read more)

After many, many years of successfully logging into Navy Federal Credit Union through Mozilla Firefox, I am now getting this error message: "You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.960f2417.1622065227.cd59620"

When I contacted Navy Federal's internet customer service, they informed me that this happens from time to time, but usually Firefox fixes the issue. But it hasn't been fixed for too many months now and I would like to know why please? It is very frustrating having to open Microsoft Edge in order to access my accounts.

Also, why can't I find how to contact Firefox directly, as they are the ones who need to fix this.

Thank you.

Asked by dworotko 4 months ago

Last reply by cor-el 4 months ago

Google Maps 3D not working

After updating Firefox to 88.0.1, Google Maps no longer allows 3d / globe view. I checked hardware acceleration on / off, with no effect. Also other map services (e.g., w… (read more)

After updating Firefox to 88.0.1, Google Maps no longer allows 3d / globe view. I checked hardware acceleration on / off, with no effect. Also other map services (e.g., windy.com, outdooractive.com) no longer work correctly. Any ideas?

Asked by christophjakessler 5 months ago

Last reply by cor-el 5 months ago