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  • Archived

Inability to play sound through bluetooth devices

I have pretty strong new asus laptop, and i have been using firefox as my main browser for a few weeks now flawlessly. 3 days ago i had a problem playing sound through a… (read more)

I have pretty strong new asus laptop, and i have been using firefox as my main browser for a few weeks now flawlessly. 3 days ago i had a problem playing sound through any of my butooth devices.

It was working on chrome spotify microsoft edge but not firefox. I have restarted my laptop, uninstalled the driver from my device manager and reinstalled it, refreshed firefox and uninstalled and reinstalled it back on my pc. Nothing has worked.

I have followed all solutions found here, i would appriciate all the help i can get.

Asked by Zeina 8 months ago

Last reply by Ivan (Home) 6 months ago

  • Archived

Clearing Cache and opening a web site.

I have been trying to access a web site which I have an account for: www.portablenorthpole.com. Each time I try I get a message saying the site is down for maintenance, w… (read more)

I have been trying to access a web site which I have an account for: www.portablenorthpole.com. Each time I try I get a message saying the site is down for maintenance, will be back soon. Support for the website instructs me to clear the cache which I have done on every browser Firefox, Chrome and Edge. Firefox is my default browser. Still get the same message when trying to go to the site.

I'm using my Desktop PC running Windows when this happens.

I can access the site normally when I use my Surface Pro or my Android Smart Phone.

I must have another setting on Firefox that I'm missing to fix this problem. Any ideas what I'm doing wrong.

Thanks for your help.

Asked by Gordie 9 months ago

Last reply by Gordie 8 months ago

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Bookmark Toolbar is missing automatically every day !!

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the… (read more)

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the xulstore.json folder and the entire extensions folder to the profile folder, it doesn't work. Every time I quit Firefox and open it again, I lost all the customization of the toolbar ... I've seen all the posts on support, and nothing solves me ... What can I do? One of the reasons for not abandoning Firefox is its ability to customize with extensions, etc. But everything is lost .... every day !! w10 x 64, Home

Asked by Emmanuel 9 months ago

Last reply by FredMcD 9 months ago

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How can I slim down my Firefox Profile?

I got a new computer and am moving my profile to new computer(W10 to W10). The old profile is 464MB, mostly in Storage/Default 234MB I think this is a lot and want to sli… (read more)

I got a new computer and am moving my profile to new computer(W10 to W10). The old profile is 464MB, mostly in Storage/Default 234MB I think this is a lot and want to slim it down. I want to keep bookmarks and have it auto recall previous sites I have visited. Can I keep the bookmarks and auto recall, but delete some of the files? These files are big also, places.sqlite, webappstore.sqlite, favicons.sqlite Thank you very much.

Asked by HnLA 8 months ago

Last reply by HnLA 7 months ago

  • Solved
  • Archived

Cannot Turn off bookmark alphasort

Since a recent Firefox update, Firefox has alpha-sorted my bookmarks automatically and I cannot turn this new feature off - this is annoying! I want to custom organise th… (read more)

Since a recent Firefox update, Firefox has alpha-sorted my bookmarks automatically and I cannot turn this new feature off - this is annoying!

I want to custom organise the order of my bookmarks - NOT by alpha-sorting.

The 'sort by name' menu option does not have a counter option - ie 'DO NOT sort bookmarks'

So how do I turn off book mark sorting ???

Asked by bloodline1 10 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

etsy.com will not load for the last two days. only i firefox.

firefox won't load any pages of etsy.com for approximately the last two days. although the site's logo appears on the browser tab, the browser window itself is a blank w… (read more)

firefox won't load any pages of etsy.com for approximately the last two days.

although the site's logo appears on the browser tab, the browser window itself is a blank white page, no error message, no spinning wheel, and the full webpage address showing in the address bar.

help.etsy.com loads fine, although in reality, that directs to a zendesk domain.

etsy.com loads fine on other browsers and isn't showing outages on down detector, etc.

i have cleared the cache, cookies, etc., closed and reopened the browser, made sure i'm using the latest version, ran a malware scan, made sure there are no permissions, rules, add ons, apps, or other things that are interfering with the site loading.

i have not changed any of my firefox settings in the last year, besides automatic updates. antivirus also up to date and i don't appear to have any malware.

any ideas?

(also providing this info to etsy.com, in case the issue is 100% on their end.)

thanks in advance for any insights.

Asked by firefoxfan 9 months ago

Answered by firefoxfan 9 months ago

  • Archived

firefox crashing with no reports

My firefox keeps crashing without giving me any crash reports, and it creates no logs. I tried checking immediately after firefox crashed if it created a crash log but th… (read more)

My firefox keeps crashing without giving me any crash reports, and it creates no logs. I tried checking immediately after firefox crashed if it created a crash log but there was none, it just freezes for a few seconds and closes down. Any idea as to what is happening?

Asked by morissh7 9 months ago

Last reply by morissh7 8 months ago

  • Archived

new print menu terrible

The latest version 84.0.1 for Mac now opens a new print menu, which is terrible. How do I force it to go away and permanently default to "print using the system dialog",… (read more)

The latest version 84.0.1 for Mac now opens a new print menu, which is terrible. How do I force it to go away and permanently default to "print using the system dialog", which "Firefox help" never heard of. I can't find any way to get rid of it. It is a hateful change to Firefox, I hate it and my sister is in tears. She hates computers anyway. Seniors can't handle these dramatic changes.

Asked by jmaroon452 8 months ago

Last reply by jscher2000 3 months ago

  • Archived

vams.cdc.gov covid vaccine portal showing blank page

Hi, The vams.cdc.gov portal is just showing a blank page, the cdc site says that firefox is a browser to use and also says chrome,safari etc. I need to get on the site be… (read more)

Hi, The vams.cdc.gov portal is just showing a blank page, the cdc site says that firefox is a browser to use and also says chrome,safari etc. I need to get on the site because I have to register my mother for over 75 to get the vaccine. I have a phone modem and windows 7. Trying to download either of the other browsers is a long long long download. Anybody know the fix to getting this portal working. I noticed that it uses the Aura framework ie window.Aura By the way the page source is there, and the title bar does show VAMS Portal, just the blank page though. Thanks for helping if you can. Steve

Asked by bsteveebee 8 months ago

Last reply by bsteveebee 8 months ago

  • Solved
  • Archived

Firefox crashes and can't use the existing profile when relaunching

Over the past week I've had this error popup a few times when Firefox is launched: "You've launched an older version of Firefox. Using an older version of Firefox can cor… (read more)

Over the past week I've had this error popup a few times when Firefox is launched:

"You've launched an older version of Firefox. Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I haven't yet spotted a pattern, but the most recent time it happened, I had the browser already open and either opened a new window or clicked Firefox in my start menu. The new window showed my homepage (blank tab) but was unresponsive: I couldn't type into the address bar, click a bookmark, or even close the window. The existing window was fine, so I closed that but had to kill Firefox in Task Manager.

When I relaunched Firefox, I got the above error message. Luckily I use Sync, so my many bookmarks are backed up. But of course all cookies have been deleted, so I have to login to websites again.

Firefox is up-to-date (84.0.1, 64-bit) and running on Windows 10 Enterprise. I even uninstalled, cleared out the data in AppData\Roaming\Mozilla (plus Local and LocalLow), and reinstalled.

As I said, this has happened a few times over the last week (3 or 4?) and is starting to get annoying now!

Any ideas? Thanks!

Asked by gbull 9 months ago

Answered by gbull 7 months ago

  • Archived

Slow Browser

Firefox Browser has been slow for two weeks (since Dec. 15th). I have Xfinity WiFi labelled 300 Mbps, but am getting speed test results using all-nettools.com of 3 to 5 … (read more)

Firefox Browser has been slow for two weeks (since Dec. 15th). I have Xfinity WiFi labelled 300 Mbps, but am getting speed test results using all-nettools.com of 3 to 5 Mbps. In addition to pages loading slowly, when I'm already logged into online stockbroker, clicks on "quote" button often result in "request timed out". There was some recent "upgrading" work on cables in the neighborhood, but that supposedly finished in early Dec., before the degraded performance began (although on Dec. 15th - 16th, load time was so bad it was crashing my system). Has improved somewhat since then, but still really slow. Those 3 - 5 Mbps results were obtained just before I sent this. Same test over the past week had been running in the 12 - 25 range. I'm running the latest version of Firefox Browser on a Dell Latitude E6510 laptop with Windows 7 Professional SP 1 (64-bit), 8 GB RAM, Intel Core i7 M620 chip @ 2.67 Ghz. Any suggestions for: 1) How to distinguish between ISP issues with Comcast vs. Browser/ OS software or laptop HW issues? 2) How to improve performance, even if the main problem turns out to be Comcast ? Thanks. Steven P. in San Jose

Asked by spatent 9 months ago

Last reply by spatent 8 months ago

  • Archived

Firefox very slow (vs Edge)

Long time Firefox user here - been on from the start (about 2005), and don't want to switch because I love some features like the Panorama View extension, Context Search … (read more)

Long time Firefox user here - been on from the start (about 2005), and don't want to switch because I love some features like the Panorama View extension, Context Search extension etc, and it's always been a great browser.

Recently though (not sure if it's just recently, or I've only just noticed), it's so slow. I tried a brand new profile, no extensions, no settings changes, and it's the same. Example loading times:

bbc.co.uk/news Firefox: 14s Edge: 2s chess.com Firefox: 19s Edge: 4s chess.com play vs computer Firefox 38s Edge 2s

https://youtu.be/er9jBysL0vEFirefox vs Edge (YouTube)

So it's not my profile settings or extensions.

BUT, I tried it on a different user profile on the same computer (Switch User from the Windows Start menu), and it's fast!

Why is this, and what do I need to do on my user account to speed Firefox up (keeping my same Firefox profile)?

Thanks in advance.

Asked by Rhys 8 months ago

Last reply by Rhys 6 months ago

  • Solved
  • Archived

firefox crashes frequently, even in safe mode

just like the title says. Fedora 33, kernel 5.9.16-200.fc33.x86_64, firefox 84.0.2 (just updated today). crash report is bp-7e418e46-b201-45c7-a7c9-313840210111 doesn't m… (read more)

just like the title says. Fedora 33, kernel 5.9.16-200.fc33.x86_64, firefox 84.0.2 (just updated today). crash report is bp-7e418e46-b201-45c7-a7c9-313840210111

doesn't matter what tab i've got open, what tabs are loaded, or even if i'm using the browser, if it's running, it'll crash around every half hour or so

Asked by voidwitch 8 months ago

Answered by voidwitch 8 months ago

  • Archived

Prevent Updating Again And Again And Again......

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this i… (read more)

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

Asked by Les 8 months ago

Last reply by Les 7 months ago