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Can not load website chase.com using firefox. Am able to load wesite using other browsers. All browsers ae using default system settings for proxies.

Can not load website chase.com using firefox. Am able to load website using other browsers. All browsers ae using default system settings for proxies. The attached screen… (read more)

Can not load website chase.com using firefox. Am able to load website using other browsers. All browsers ae using default system settings for proxies.

The attached screenshot is what is displayed after login to the website.

Asked by teejaym2 2 months ago

Last reply by FredMcD 2 months ago

  • Solved

Youtube: Your browser does not currently recognise any of the video formats available.

I have recently updated my Windows 10 OS to OS build 19041.630 (png attached). Since then I have been getting error messages on some (not all) Youtube videos, saying "Yo… (read more)

I have recently updated my Windows 10 OS to OS build 19041.630 (png attached). Since then I have been getting error messages on some (not all) Youtube videos, saying

"Your browser does not currently recognise any of the video formats available. Click here to visit our frequently asked questions about HTML5 video."

Clicking the link brings me to a youtube page saying "Your browser is up to date. You can use YouTube's latest features!". Same goes for when I check my browser's settings-page and-about page. Firefox is up-to-date. I have also uninstalled and reinstalled Firefox with a freshly downloaded, latest version 82.0.3 (64-bit). Furthermore I have set all booelans on the "about:config/media.mediasource*" section to true (png attached).

Starting the browser in safe mode with all add-ons disabled does not remedy the problem either. I am a bit lost here, since by now I have gone through every approach I could find on the web.

I also tried downloading the windows Media Feature - Version 1903 (May 2019), but - strangely enough - it says my system is not compatible (now that's a new one; png attached). Also went for the Windows Web Media Extensions from the Microsoft store, yet to no avail either: https://www.microsoft.com/en-us/p/web-media-extensions/9n5tdp8vcmhs?activetab=pivot:overviewtab

The issue seems to only apply to newer Youtube videos. And not all of them either. Here's an example of one that fails (beware, this is in german. Ye have been warned): https://www.youtube.com/watch?v=pcy3N3tZlk0

Above video plays without any problems on the affected machine using chrome, as well as on my work's Mac using Firefox.

Also, here is another, newer video for comparison (just 1h old as of this writing), that plays back smoothly: https://www.youtube.com/watch?v=EzlCOg-37hI

Given the problematic video being german and funded by german public broadcast, I have considered local restrictions, but upon checking my IP address I am located firmly in germany (png attached). So there's no odd shadow VPN running.

Please help :'( anyone got any ideas?

Asked by sellget 2 months ago

Answered by cor-el 2 months ago

  • Solved

Certificate Issuer?

Hi. Probably the biggest savings and loan institution in the UK is the Nationwide Building society. 16 million customers and holds £6 Billion in deposits. Their https … (read more)

Hi. Probably the biggest savings and loan institution in the UK is the Nationwide Building society. 16 million customers and holds £6 Billion in deposits. Their https certificate is issued by ESET. But the information box under the padlock says: 'Connection verified by a certificate issuer that is not recognised by Mozilla'. Why doesn't Mozilla recognised ESET? There are no issues when using MS Edge or Opera. https://www.nationwide.co.uk/

Kind regards - Andrew

Asked by Andrew 2 months ago

Answered by johnwess 2 months ago

Double Window Crash

I have a PC with 2 monitors, so sometimes I get to work on one monitor while I keep the second one with a video, a news site, or whatever... I have noticed that when I op… (read more)

I have a PC with 2 monitors, so sometimes I get to work on one monitor while I keep the second one with a video, a news site, or whatever... I have noticed that when I open FireFox on Monitor One, and drag out a Tab to create a second FireFox Window and then a site on Monitor One ask me to drag and drop something, FireFox Crashes... at first sight I was on the believe that it was random, but with the last update I notice that when I drag something from my desktop to the FireFox Window 1, instead of the picture of file, it appears a shadow of the FireFox Window on Monitor 2... I hope a I'm being clear, but if not... let me tell you how this happens this at daily... "On Monitor One I open Firefox, open WhatsApp, a client send me a link to a video, I open Link in a tab, drag out the tab to create a separated Firefox Window and move it to Monitor 2 to keep the chat whit client on WhatsApp while video keeps running on monitor 2, I see something and take a screenshot and save it (on desktop, images, documents any place), take the file and drag it to Whatsapp, but instead of the file it looks like im dragging back the tab i previously drag out, and then FireFox crashes..." So FireFox Crashes several times a day, I don't know if there is a way to fix this problem, or if this is a major issue (and if it is, i'd like to you let me know how to report the bug)

Asked by M 2 months ago

  • Solved

Firefox 82.0.3 64 bit does not work on Americas Test Kitchen

I can open the Americas Test Kitchen web site with Firefox 82.0.3 64 bit but the search function on the web page returns a blank page so recipes cannot be found. When tr… (read more)

I can open the Americas Test Kitchen web site with Firefox 82.0.3 64 bit but the search function on the web page returns a blank page so recipes cannot be found.

When trying to find a particular episode the search episodes and load additional episodes do not work.

The additional information found at the bottom of pages is not displayed.

Microsoft Edge does work.

Asked by David Stuhr 2 months ago

Answered by David Stuhr 2 months ago

Startup lag

For the past couple of month Firefox lags at startup. It takes the program around 15 seconds from the moment I click the icon until it's ready to do anything (with a blan… (read more)

For the past couple of month Firefox lags at startup. It takes the program around 15 seconds from the moment I click the icon until it's ready to do anything (with a blank window as seen in the screenshot). I've tried refreshing Firefox but it didn't help. When I tried opening it safe mode it still takes more or less the same time to start (except without the blank window). After that I tried deleting my add-ons (which aren't many, adblock and fb container) but it have any effect. I'm running it on a laptop with I7-8750H processor and 16 gigs of ram so resources shouldn't be a problem (cpu at no more than 50% at program startup). Please advise.

Asked by JohnPhnow 2 months ago

Last reply by JohnPhnow 2 months ago

bookmarks restore

i had to install a new os for windows i thought that if i just signed into firefox all my bookmarks would be there ... they are but in the wrong order and only one date t… (read more)

i had to install a new os for windows i thought that if i just signed into firefox all my bookmarks would be there ... they are but in the wrong order and only one date to choose to restore from the same date after the new os install.. can i recover bookmarks from a previous date please

Asked by Lucia 2 months ago

Last reply by cor-el 2 months ago

  • Solved

Firefox not rendering Roboto font properly on macOS Big Sur

Hi everyone, I updated to macOS Big Sur yesterday and now I got display issue on websites that use the Roboto font (like Youtube, Trello, Google Translate, etc.) As you… (read more)

Hi everyone,

I updated to macOS Big Sur yesterday and now I got display issue on websites that use the Roboto font (like Youtube, Trello, Google Translate, etc.)

As you can see on the attached screenshot, the font is now always displayed BOLD and in a weird way.

I reinstalled the Roboto font on my mac but it did nothing. Everything is working fine with other web-browsers.

Can someone help me ?

Thanks by advance.

Best regards. Adrian

Asked by adrian.urso 2 months ago

Answered by adrian.urso 2 months ago

Google Meet on Firefox: Sharing screen is not sharing mouse cursor pointer

I use Firefox 82.0.3 and I don't want to use Chrome. This problem only occurs on Firefox. This problem doesn't occur on Chrome at all. The problem is that when sharing th… (read more)

I use Firefox 82.0.3 and I don't want to use Chrome. This problem only occurs on Firefox. This problem doesn't occur on Chrome at all.

The problem is that when sharing the screen in a Google Meeting, Firefox only shares the mouse cursor if I share my monitor screen that I have to the left of my head.

Sharing the mouse cursor in meetings is quite fundamental to have the audience focus on the specific part of the screen the presenter is talking about, much like a laser pointer.

I know that Google slides have a laser pointer, but I'm not talking about sharing presentations, but contents of the screens.

My screen setup is: Laptop's screen External monitor 1 plugged into laptop's HDMI cable (it's a DVI to HDMI cable) External monitor 2 plugged into DVI port on port replicator which is plugged to my laptop's USB port.

The physical set up is: [2][3]

   [1]

This is also how it's shown on my Windows' Display Settings.

Where: [1] laptop screen [3] monitor connected to port replicator as main monitor [2] monitor to my left, I have to look left to see it.

[1] and [2] are aligned with my head. Monitor screen [2] extends to the right into monitor screen [3] which extends downwards into laptop screen [1].

I entered a Google hangout meeting from my laptop and from my phone. I then shared the screens from my laptop so that I could see the laptop shared screen on my phone.

I shared each of the 3 screens on by 1, and only the monitor to my left shares the mouse pointer.

I then shared a window and if I move the window to the screen to the left, it'll share the mouse. But if I move it to the screen in front of my head, the mouse isn't shared, unless I move the cursor all the way to the right until it disappears on from the screen, and that's when it appears on my phone, but on the extreme left side, not right side.

Sort of similar behaviour happens when I share a non-maximised window from my left monitor. Over the shared window on my left monitor, if I place the mouse on the last 30% right part of the window, on my phone the mouse appears displaced further to the left, like on the first 20% of the shared window.

It's like the mouse pointer were in a displaced layer that when shared, gets moved to the left on the receiver of the shared screen.

If I maximise the shared window, this problem goes away.

I swapped the 2 external monitor cables and the problem persisted, somehow with only the monitor to the left [in spite of the cable swapping] sharing the mouse cursor.

On Windows' Display Settings, I then stopped the screen extension and just used the laptop one. In this scenario, the mouse pointer over the laptop screen was shared.

On Windows' Display Settings, I made each of the 3 monitors "Make this my main display" and this still didn't make a difference. Only the monitor to the left continued to share the mouse pointer.

I then disconnected both external monitors and shared my laptop's screen, then the mouse cursor was being shared to my phone.

So going by trial and error, for me it seems like it's a bug in the way Firefox inherits display settings from Windows 10.

None of these problems happen on Chrome but I just don't want to use Chrome.

I also just tried Zoom and I shared my main monitor via a Zoom meeting where I also joined from my phone, and the mouse cursor was shared.

So it's really a problem between Firefox and Google Meet. Makes me wonder if Google does this intentionally to make Chrome more attractive, as the new blur background feature and background replacement by a photo are also unavailable on Firefox, which seems intentional to me.

Asked by riluma 2 months ago

Typing is buffering

I noticed that after Firefox is running for more then a few days it starts buffering my typing. Lags behind at least 10 - 20 seconds while I type and I am not that fast.… (read more)

I noticed that after Firefox is running for more then a few days it starts buffering my typing. Lags behind at least 10 - 20 seconds while I type and I am not that fast. I assume this is not normal. Any ideas on what may be causing this? If I close the app and reopen it goes away. Ver 82.0.3 on a Apple iMac.

Asked by kevinwal 2 months ago

Last reply by FredMcD 2 months ago

Firefox will not display this web page

Firefox will not display this web page from simplisafe, my security company. I can not log into my account, firefox hangs with showing a message trying to connect. Do not… (read more)

Firefox will not display this web page from simplisafe, my security company.

I can not log into my account, firefox hangs with showing a message trying to connect.

Do not have this problem with other browsers

Thanks

https://webapp.simplisafe.com/

Asked by david365 2 months ago

Last reply by FredMcD 2 months ago

v.82.0.3 changes

Two items. 1. What happened to the "delete recent history," button and is there a new option for that, and/or will it come back in some form? 2. The "Bookmarks Toolbar," … (read more)

Two items.

1. What happened to the "delete recent history," button and is there a new option for that, and/or will it come back in some form?

2. The "Bookmarks Toolbar," has moved from the header position to a sidebar. Is there a way to return it to its former position as well as restoring the drop down functionality? The convenience in the earlier versions was great and I'd like to have it back.

Help??

Thanks.

Asked by sljester 2 months ago

Last reply by sljester 2 months ago

Accessing the Amazon website

I have been having difficulty connecting to the Amazon.com website through Firefox. Is this an amazon problem or a firefox issue? Here is the error I keep getting: Secu… (read more)

I have been having difficulty connecting to the Amazon.com website through Firefox. Is this an amazon problem or a firefox issue? Here is the error I keep getting:

Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

thx

Asked by cjivcu 2 months ago

Last reply by jscher2000 2 months ago

white bar above firefox

Heya! When using Firefox (newest Version) in full screen I'm getting a white bar above firefox shown on the monitor above. (Screenshot attached). This only happens in ful… (read more)

Heya!

When using Firefox (newest Version) in full screen I'm getting a white bar above firefox shown on the monitor above. (Screenshot attached). This only happens in full screen mode. Thing's I've found out while trying to fix this:

- It disappears when I use F11 to fullscreen the website. When disableing the fullscreen, the bar reappears, but turns black (wtf?) - When I'm enabling the titlebar the white bar also disappears, but I don't want to do this since then I'm having a big white titlebar which is even worse

It's just an optical error but a fix would be highly appreciated. Things I tried yet;

- start in safe mod - clean reinstallation - disabled windows tablet mode - disabled hardware accleration

Note: this only happens in Firefox, all other programs works fine.

Asked by mark.sellner 2 months ago

Last reply by mark.sellner 2 months ago

Crashes consistently

I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Cr… (read more)

I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Crash ID: bp-ab045501-5c4f-439e-b01c-23afa0201116 Crash ID: bp-654606c6-6616-4cc4-a6c5-1ee420201116 Crash ID: bp-413dbf26-b713-4be2-b6b5-d88440201116 Crash ID: bp-1c6d93f2-17ad-4b6b-b223-4f0010201116

Asked by MEK 2 months ago

Last reply by FredMcD 2 months ago

i lost everything!!!!

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! … (read more)

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! i did spend over an hour and got my bookmarks back but all my passwords are gone! i didn't know you had to keep your official account up to date so that's no help and the online tutorials are hopeless! please anyone? i have to get back to work. my phone is xxx xxx-xxxx. i'm desperate!!!

(phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by nealevanparker 2 months ago

Last reply by nealevanparker 2 months ago

Firefox slower than Chrome in LAN speed test

Hello, I've noticed a weird issue with Firefox while running a self-hosted speed test app on my LAN. In Firefox on MacOS 10.14.6, I get much slower speeds than in Chrome… (read more)

Hello,

I've noticed a weird issue with Firefox while running a self-hosted speed test app on my LAN. In Firefox on MacOS 10.14.6, I get much slower speeds than in Chrome on the same machine (2012 Mac mini). As you can see in the attached screenshots, Chrome maxes out my LAN bandwidth at ~988 Mbps (entire network is 1000 Mbps ethernet) but Firefox only achieves ~642 Mbps. This was done on the same computer, just in the two different browsers and just a minute or so apart. I also tried Firefox in Private Mode and got the same ~650 Mbps result. I've done this repeatedly throughout the day and always get almost the same results; Firefox never gets over ~650 Mbps.

I also tried Firefox on an Ubuntu machine and get almost identical results as Chrome does on MacOS... ~985 Mbps. So it seems like Firefox is Ok on Ubuntu, but slower for some reason on MacOS.

I would expect the two to be about the same in terms of raw throughput. Does anyone know what might cause this and is there any way to fix it?

Asked by interconnect 2 months ago