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  • Archived

logged in websites are not remaining logged in, must re-log in every few hours

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, eve… (read more)

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

Asked by JC 6 months ago

Last reply by cor-el 5 months ago

  • Archived

All Pinned And Open Tabs Lost ☹

I got an error on one of my open or pinned tabs (do not recall which it was). I do not recall what the error was and did not screenshot it because I was sure that closin… (read more)

I got an error on one of my open or pinned tabs (do not recall which it was). I do not recall what the error was and did not screenshot it because I was sure that closing Firefox and restarting it would fix the issue. I did just that, closed Firefox and reopened it to find that ALL of my pinned and open tabs were GONE. This also happens if another instance of Firefox is opened and I close my main one first by accident and then close the other Firefox instance - ALL TABS LOST.

This is what I have done: • I started to restore the pinned tabs as I could remember what they were but I was not able to remember the open tabs that were not pinned • I searched for lost tabs on the web and on the Mozilla support site but was not able to find any useful help - most of it seems outdated or no long compatible with my version of Firefox. • I looked for the sessionrestore files on my local PC but could not find them - this must have changed in some version of Firefox between version 42 and version 82 that I have. • I looked in the AddOn store to find something that would help restore and prevent this issue - but found nothing. A very old post, from 2012, indicated one that did this but it is no longer available. • All of the Options in Firefox to restore previous session, reopen previous tabs and all that were blank.

This is VERY frustrating in that it results in lots of down time to recreate what was open and is equivalent to working on a document for days or weeks only to find out that the Microsoft file got corrupt or did not save properly.

I am using Firefox version 82.0.2 (64-bit).

Two questions: 1/ Is there any way I can get the pinned and open tabs back from the previous session? 2/ What can I do to avoid this issue EVER happening again.

Thanks!!!!

Asked by BBBB1290 6 months ago

Last reply by cor-el 3 months ago

  • Archived

Videos on some websites like PanBaidu cannot be loaded, adivising me to install the flash plug-in which r already installed

Videos on some websites like PanBaidu cannot be loaded, adivising me to install the flash plug-in which r already installed.So i wonder how to fix the problem? I also wan… (read more)

Videos on some websites like PanBaidu cannot be loaded, adivising me to install the flash plug-in which r already installed.So i wonder how to fix the problem? I also want to play the video with the speed x 2,but i cannot even load it. Could u please tell me what to do?thx!

Asked by nanzhang971108 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 6 months ago

Last reply by jscher2000 6 months ago

  • Archived

I can watch videos yet I can't comment, favorite, save for later, access account, etc. on YouTube

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize yout… (read more)

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize youtube, with similar addons installed , on google chrome and microsoft edge without any problems yet firefox will allow only videos to be watched on youtube - nothing more. When I try to comment it says: Returned error , when click on the (save) button; nothing happens, when i click on my account icon a blank window opens with a circle spinning in the center endlessly - - the extent of functions is limited to, watching videos . I've manually installed Adobe flash, I've tried disabling the polymer function, I've tried the safe mode with my firewall disabled (I made sure that the microsoft firewall did not enable when I disabled Kaspersky), I went into about:config and did all the adjustments... there is quite a number of other things I did over the course of three hours. In the picture I have one picture showing my firewall/addons disabled with firefox in safemode while in the other picture the firewall/addons are enabled. System Information

Asked by omegainitiate 6 months ago

Last reply by jahinson2002 4 months ago

  • Archived

Facebook thinks my desktop is an Android device

Hey Everyone, Facebook was working fine on my desktop until yesterday when Facebook decided it wasn't and switched me to its Android version 'for a better user experience… (read more)

Hey Everyone, Facebook was working fine on my desktop until yesterday when Facebook decided it wasn't and switched me to its Android version 'for a better user experience' which (as usual with FB) means it's worse. For example I can search FB Groups but I can't open any of them. Also It tells me I have to switch to Messenger' but the install link doesn't work so I'm probably missing all my messages. Please help - I don't want to use a different browser, I like Firefox :).

Asked by AndyT-R 6 months ago

Last reply by Firefox User 6 months ago

  • Archived

Firefox cut and paste for word 2019

Hi to All I am copying some information from firefox and pasting in word 2019. When I paste in word the webpage formating does not get past in word, just only text. When … (read more)

Hi to All I am copying some information from firefox and pasting in word 2019. When I paste in word the webpage formating does not get past in word, just only text.

When I do paste from chrome and edge I get proper formatting and paste exactly the same. I have attached picture in which the color one is pasted from chrome whereas the below paragraph is just the text which is from firefox

Asked by Funnygem 6 months ago

Last reply by cor-el 6 months ago

Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (read more)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Asked by alokminesh 4 months ago

Last reply by jscher2000 3 months ago

  • Archived

Charge of $2.99 per month

I seem to have signed up for a product that costs $2.99 per month. I don't know what the product is and I don't use it. Mozilla provides no way to cancel this charge tha… (read more)

I seem to have signed up for a product that costs $2.99 per month. I don't know what the product is and I don't use it. Mozilla provides no way to cancel this charge that I have been able to find.

Asked by cwidgren 6 months ago

Last reply by Václav Trpišovský 6 months ago

  • Archived

Tabs Become Unresponsive

Hi all, Currently on the latest beta on macOS Big Sur v11 beta (20A5364e). Crashing of tabs has at least been resolved since previous versions but I am having an endless … (read more)

Hi all,

Currently on the latest beta on macOS Big Sur v11 beta (20A5364e).

Crashing of tabs has at least been resolved since previous versions but I am having an endless usability issue. I can have 2-5+ tabs open and clicking on the tab itself appears dead/unresponsive. Clicking a few more times (in different areas of the tab) or selecting another tab then switching back results in the tab being selected/usable/active again.

I am unable to find any common way to replicate this or reason for it - the sites in the tabs are always very much different. It's not the web site that becomes unresponsive as even when opening multiple 'new' tabs, the same issue can occur without even loading a site.

Detailed version info included.

Asked by david348 7 months ago

Last reply by cor-el 7 months ago

Firefox opens previous tabs on startup even though this setting is turned off

Whenever I open Firefox it opens a new tab for a brief moment then closes it and opens my previous tabs from my last session. I have this setting unchecked in the setting… (read more)

Whenever I open Firefox it opens a new tab for a brief moment then closes it and opens my previous tabs from my last session. I have this setting unchecked in the settings. I think that it is crashing and trying to restore my pages because of that, but there are no crash reports when I visit about:crash. I am running the latest version of Firefox and windows 10.

Asked by Luke Shuttleworth 5 months ago

Last reply by TerryN21 4 months ago

  • Archived

Keep getting "firefox can't update to the latest version" almost every day

I didn't used to receive this,but I keep getting the Keep getting "firefox can't update to the latest version" message on a pretty regular basis. I have downloaded and in… (read more)

I didn't used to receive this,but I keep getting the Keep getting "firefox can't update to the latest version" message on a pretty regular basis. I have downloaded and installed the latest copy a few times, but then I still get this message.I haven't tried uninstalling the browser in control panel, but I thought I'd check this first. Current version: 82.0.2 This is happening on my work machine (Microsoft Surface) running Windows 10.

Thank you Mike

Asked by indianamichael1 6 months ago

Last reply by cor-el 4 months ago

Login&Password - add features

Hi Firefox developer team. Please, could you add the follow fields and controls for Logins & Password? 1) tags field (like to Firefox - could use the sames of that) 2… (read more)

Hi Firefox developer team. Please, could you add the follow fields and controls for Logins & Password? 1) tags field (like to Firefox - could use the sames of that) 2) e-mail field 3) last modify field 4) policy feature (like to Password Manager) 5) expiration feature (like to Password Manager) 6) full export/backup and restore to: Google Drive, Dropbox and OneDrive

Where could add my ideas to Firefox? Do you have uservoice.com or similar to insert add features?

Thank you in advance.

Asked by Eng.Dark Rose Alchemist 5 months ago

Last reply by FredMcD 5 months ago

Firefox Crashing, trying to find out why

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker. This morning I was having some… (read more)

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker.

This morning I was having some internet trouble and it turns out my ISP needs to send someone out to my house to fix it. While my internet was going in and out, Firefox seemed very sensitive to this because it would continue to crash.

I was wondering if your internet connection going in and out can cause Firefox to crash (I need to the end the process because it is unresponsive type of crashing). I don't usually have any problems with Firefox and just wanted to ask.

Thanks.

Asked by Dr.Strange 5 months ago

Last reply by FredMcD 5 months ago

Spotify for Artist Page Error

hi, Can login enter this my Spotify for artist pages "something went wrong" error, also tried in safe mode. It works fine in Chrome, so this is possibly FF problem. Any h… (read more)

hi,

Can login enter this my Spotify for artist pages "something went wrong" error, also tried in safe mode. It works fine in Chrome, so this is possibly FF problem.

Any help?

Asked by Zdenko 5 months ago

Last reply by FredMcD 5 months ago

  • Archived

Changing the setting where delete button take you back a page

How do I change, or is there a way to stop the browser from going back a page when i press delete too many times on a box or I haven't managed to click where I thought I … (read more)

How do I change, or is there a way to stop the browser from going back a page when i press delete too many times on a box or I haven't managed to click where I thought I had?

Asked by Vw 6 months ago

Last reply by cor-el 1 month ago