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  • Solved

"Plugins will be installed shortly" but never actually install (Widevine + H264)

Hi, Problem as described in the title. I've read some similar questions and answers, but nothing ever helped. I already tried the following steps (none of them helped): -… (read more)

Hi,

Problem as described in the title. I've read some similar questions and answers, but nothing ever helped.

I already tried the following steps (none of them helped): - Checking for updates - Toggling DRM on/off - Uninstall Firefox completely (delete profiles, too and so on) - Changing some DRM or Plugin related config in about:config like media.peerconnection.video.h264 (and of course reverting it after that) - Looking for XHR requests when toggling DRM on/off or visting a site with DRM content. I couldn't figure out what I'm actually looking for, though... - Switching off Firewall/Antivirus or the TLS filtering (Eset) for a moment - Looking for suspicious requests in some router protocols or dashboards or whatever

Thanks in advance!

Asked by Volatilize 6 months ago

Answered by bvandyk 5 months ago

  • Solved
  • Archived

Bug. Icon delay on loading page

I noticed recently with FF80.0.1 (64-bit) on W10, that when a page is loading there is a 1-2 second delay on page icon loading with default egg timer shape before proper … (read more)

I noticed recently with FF80.0.1 (64-bit) on W10, that when a page is loading there is a 1-2 second delay on page icon loading with default egg timer shape before proper page icon loads. Done numerous antivirus scans / SSD checks / optimise etc - no change. Seems to be a page loading bug of the appropriate icon for that page.

Asked by Jeff M 6 months ago

Answered by TyDraniu 6 months ago

  • Solved
  • Archived

shortcut for close other/right tabs

Hi, I have updated to the latest version and I found out that the close other/right tabs with right click on the tab has been folded,so I need wait for it to show then I`… (read more)

Hi, I have updated to the latest version and I found out that the close other/right tabs with right click on the tab has been folded,so I need wait for it to show then I`m able to click close other/right tabs which is inconvenient for me. Is there any way to config the shortcut keys, like ctrl+shift+T will recovery the last tab. Thank you!

Asked by hellowd 6 months ago

Answered by cor-el 6 months ago

  • Archived

I need to move the FF profile from a laptop to another but FF's been unresponsive for almost a week

I need to transfer my FF profile from a Sony to Lenovo. The hardest challenge should be moving from a Win 7 to a Win 10, but I'm not really worried about that. The huge p… (read more)

I need to transfer my FF profile from a Sony to Lenovo. The hardest challenge should be moving from a Win 7 to a Win 10, but I'm not really worried about that. The huge problem is that for almost a week FF stopped pushing web notifications of any sort of any of the platforms I've authorized. Important (?) note: randomly a couple days ago the notifications started working for no reason, I wasn't doing anything in specific, just working. I took screenshots to see if the debugging - runtime: about:debugging#/runtime/this-firefox#serviceworkers and saw changes here and there but nothing that could shed light as to why this happened. Example: if the notifications working were all running or stopped but saying fetching or not fetching.. there weren't coincidences that IO could find anyway. I shut down the laptop, the next day the notifications were gone again and have been gone ever since. I think yesterday or the day before I downloaded FF again and ran it, but I don't think that did anything. I didn't uninstall it, I wasn't sure if doing so could worsen the problem in such a way I wasn't gonna be able to open FF at all. I know nothing about computers, any suggestion would be appreciated. I don't dare to move nor transfer anything to the new laptop afraid to keep having the same problem or worse in there too, not to mention I'm not familiar with it so I might have an ever harder time finding a work-around that could make something that doesn't work, work. My doubt is: whatever it is that is causing this defect, if I transfer this profile to the new laptop, will it continue to happen in there as well? Is it possible it's something wrong within the profile itself and if so what can I do to transfer all this data to the new laptop? I really need his profile. Is there anything I can do to know where this problem is coming from? Am I causing the problem unwillingly, but most importantly, will this keep happening in the Lenovo? Is there any way to troubleshoot this specific issue to make sure wtv it is, won't be transferred within the profile to the new laptop so it won't fail in there as well? Please let me know if you need more information, any tips would be appreciated

Asked by intr0uble 6 months ago

Last reply by intr0uble 5 months ago

  • Solved

malwarebytes infection

Even after uninstalling malwarebytes and uninstalling and reinstalling firefox, this page loaded automatically when I started firefox this morning. This has happened seve… (read more)

Even after uninstalling malwarebytes and uninstalling and reinstalling firefox, this page loaded automatically when I started firefox this morning. This has happened several times.

"Why did we send you here?

Your last scan detected an infection that changed your Internet browser’s settings.

Prevent future infections by upgrading to Malwarebytes Premium."

How do I clean this up?

address of this is: https://www.malwarebytes.com/restorebrowser/?x-source=inproduct&ADDITIONAL_x-source=inproduct&lic=trial&product=MBAM-Cparam1%3Dy6bdVFVIsvuYsgEClQfz8FBvKkXdqONxqOqRNOxENVaD6n5M6L%2BF339zGEZVjbRSflphEua%2BNZvCRywYeogeJsp010M3QL5Um%2B3zg%2FF%2BC9gb%2FtG8YA6jpQT2wNP6VNwOr1SQpV7p9QloPevdwPxulWgJm0WEmD7GX7bmrWAxSXiChwTD0%2F1I3E3FDV%2B24VzE29yIYNFfnVZF9QISq4Tubho1YbwcToUfbdXoXmtsi1gIwohQmKaGh%2BFBILC4j6h6WTsxGEBAlGkDBvkVMoyQuDWj%2FlmyKVcDUiQQ%2BtmrH20%3D

Asked by salina_amey 6 months ago

Answered by jscher2000 6 months ago

Autocomplete/Bookmarks not working

This is driving me crazy - autocomplete is only working for a few sites - other ones including bookmarks it never auto completes? How do i get it back - i couldnt figure… (read more)

This is driving me crazy - autocomplete is only working for a few sites - other ones including bookmarks it never auto completes? How do i get it back - i couldnt figure out from Mozilla search settings - I am on Windows 10

I am not referring to search but actual URLS

Also i am no longer able to save favorites - i have no idea why when i click it doesnt do anything - possibly related

I have restated computer and Firefox but did not help

Thanks!

Asked by jacobwolinsky 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Yahoo Mail contacts disappeared when using FF, but show up when using Chrome

Hi all, yesterday I was trying to send an email (yahoo mail) (which I have used exclusively for years) and autocomplete was not working. Puzzled, I checked my contacts to… (read more)

Hi all, yesterday I was trying to send an email (yahoo mail) (which I have used exclusively for years) and autocomplete was not working. Puzzled, I checked my contacts to see if the person had somehow been deleted, and to my surprise - I had NO contacts. Oddly, they were all there if I checked "Yahoo Classic View." Naturally I assumed it was a Yahoo issue, but got nowhere trying to look into it. Finally it occurred to me to try opening mail in Chrome and lo and behold, all my contacts were present, regardless of which view of mail I chose.

I really don't want to switch to Chrome because of mail, and although Classic View does work in FF, Classic doesn't have the autocomplete feature - which was the original issue, so it wouldn't solve my issue to revert to it.

Does anyone have any thoughts? Should I refresh FF and lose all my themes and add-ons and have to find them all again, or just uninstall and reinstall? Or is there a simpler way?

Thanks in advance you guys! (Also I tried to upload pics, but they won't load for some reason, I let it run about five minutes at least.)

Asked by CatsinQ 5 months ago

Answered by CatsinQ 5 months ago

  • Solved

Can't clear old site data

A web site I used was updated but Firefox stillshows the old information. I went to the web site in MS edge and it shows the new data. I have cleared the cache and cookie… (read more)

A web site I used was updated but Firefox stillshows the old information. I went to the web site in MS edge and it shows the new data. I have cleared the cache and cookies multiple times and even resarted the computer but still show the old site inforamation.

Asked by Paul Gritt 5 months ago

Answered by cor-el 5 months ago

outlook not loading Sept 2020

Microsoft outlook will not open in Firefox this morning (9/4/20). It did yesterday. I go to office.com and log into my account and Firefox will open OneDrive, Word, Excel… (read more)

Microsoft outlook will not open in Firefox this morning (9/4/20). It did yesterday. I go to office.com and log into my account and Firefox will open OneDrive, Word, Excel, Teams, but not Outlook. I open IE and go to same office to com Outlook opens. Any suggestions? My Firefox is up to date, 80.0.1 (64-bit), Windows 10.

Asked by Jeff Hoffman 5 months ago

Last reply by Jeff Hoffman 5 months ago

  • Solved

Contacs of yahoo.mail

After the last update all contacts of yahoo.mail disappeared. They must be hidden. Using Google Chrome all contacts of yahoo.mail are visible. Thank you so much Hans … (read more)

After the last update all contacts of yahoo.mail disappeared. They must be hidden. Using Google Chrome all contacts of yahoo.mail are visible.

Thank you so much

Hans

Asked by hter39 5 months ago

Answered by jscher2000 5 months ago

Transferring old firefox data

Hi, I recently had to perform a clean start on my laptop. When I removed Firefox, it created a folder "old firefox data" with my logins, bookmarks, etc. When I downloade… (read more)

Hi,

I recently had to perform a clean start on my laptop. When I removed Firefox, it created a folder "old firefox data" with my logins, bookmarks, etc. When I downloaded and reinstalled firefox fresh, I followed the instructions to add the files in the "old firefox data" folder to the new profile folder and restarted firefox, however nonthing changed. My bookmarks were no where to be found nor was anything else from my previous firefox data. Looking for help with this problem.

Asked by darrenjoyce 5 months ago

Last reply by jscher2000 5 months ago

Missing email contact list

After I updated Firefox to 80.0.1 (64-bit) on my Win. 8.1 laptop, I can no longer access my ATT Yahoo Mail contacts list. The list is empty. The same thing happened on… (read more)

After I updated Firefox to 80.0.1 (64-bit) on my Win. 8.1 laptop, I can no longer access my ATT Yahoo Mail contacts list. The list is empty. The same thing happened on my Win. 10 desktop machine. My old Win. 7 machine, running the previous version of Firefox, is working fine. I can also access my ATT Yahoo Mail contacts on my cell phone Firefox app as well as my tablet. Please help.

Asked by step46hen2 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Search parameters not saved

I use Windows 10, version 1909, Firefox 80.0.1 (64 bit). For some weeks on a site I have not been able to update the search parameters: the change is not saved. On the ot… (read more)

I use Windows 10, version 1909, Firefox 80.0.1 (64 bit). For some weeks on a site I have not been able to update the search parameters: the change is not saved. On the other hand, everything works with Chrome. Possible causes? Thank you.

Asked by framag52 5 months ago

Answered by FredMcD 5 months ago

  • Solved

firefox awesome bar

In the latest versions of firefox I can't delete single items from the address bar drop down list. As it says here https://support.mozilla.org/en-US/kb/remove-websites-ad… (read more)

In the latest versions of firefox I can't delete single items from the address bar drop down list. As it says here https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions#w_clearing-a-single-item-from-the-address-bar-history I should press Shift+Delete, but it DOESN'T work anymore.

Asked by bidenkoanton 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

I keep getting a unknown pop up just recently started.

I keep getting a unknown pop up after recently up grading FF. I have not seen this before and can`t find out what plugin if any it is coming from. All it does is ask if i… (read more)

I keep getting a unknown pop up after recently up grading FF. I have not seen this before and can`t find out what plugin if any it is coming from. All it does is ask if i want to refresh FF now or later. See the attached image.

Asked by Adam 5 months ago

Answered by Wesley Branton 5 months ago

How to stop muliple processes of Firefox running in background slowing my PC & internet down drastically!

I installed yesterday, the most recent version of Firefox. I instantly noticed today, a drastic change in speed of PC. So, I easily determined it had to be FF. I opene… (read more)

I installed yesterday, the most recent version of Firefox. I instantly noticed today, a drastic change in speed of PC. So, I easily determined it had to be FF. I opened my task manager and discovered multiple 'ghost copies' of FF running in the background which is causing this tremendous lag! I have been using FF for 8 years and have always faithfully made it my default. I don't want to switch, but can't tolerate this on my new laptop! I read in another post on this support, the same issue and tried their recommendation (create a new variable) That successfully stopped all of the ghost copies from appearing, but yet created even more lag! So I went back in to system settings and deleted that. It took me forever just to sign into this sight! My laptop is basically useless if I continue using FF now.

        • also just noticed I can't upload any images to this post because of the lag!!****

Asked by icantrememberit0 5 months ago

Last reply by icantrememberit0 5 months ago

Firefox suddenly uses 100% RAM and SSD speed

Hello, i have notices in the last few days that Mozilla suddenly starts stuttering and freezing, after checking the task manager i saw that for no reason used almost all … (read more)

Hello, i have notices in the last few days that Mozilla suddenly starts stuttering and freezing, after checking the task manager i saw that for no reason used almost all my ram and ssd speed. I want to point out that that happened before i opened youtube video so i assure you this is not because of 480p youtube video(i have limited data so i watch in low quality). If someone have solution to this problem that would be nice. This happens almost every time i use Mozilla. First it starts with eating ram and after 1 minute it starts using SSD also. I couldn't take screenshot immediately because it prevented me from doing anything for at least 30 seconds, but my ram usage was 99% and after 30 seconds it dropped to 86%. I had only 4 tabs opened. Thank you for reading this, best regards and stay safe!

Asked by Lordly_Blank 5 months ago

Last reply by cor-el 5 months ago