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Huge memory leak from FF is causing my computer to shut down

Hello all, I have been experiencing a critical issue with FF for more than a year now and even though I reported it via the FF crash reporter numerous times it never got … (read more)

Hello all,

I have been experiencing a critical issue with FF for more than a year now and even though I reported it via the FF crash reporter numerous times it never got fixed so I figured I would report it here.

The issue could be summarized as follow: browsing the website mixcloud.com triggers a memory leak from FF that eventually causes my whole computer to shut down if FF cannot be "force[d] to quit" in time.

Here is a more detailed description I sent to Mixcloud support last year:

"Often times when I open a new page/tab on the website the loading freezes and after a few seconds a yellow warning notification pops up on the upper part of the screen asking: "a web page is slowing down your browser. What would like to do?” with the two following options available: "Stop it" or "Wait". If I click "stop it" the loading will indeed stop and I just have to refresh the page again to continue browsing normally. The troubles begin if I click "wait" or do nothing: the overall memory usage of Firefox will then increase seemingly exponentially and after only a few minutes the whole system will become unresponsive and I will have to hard reboot my computer or it will reboot by itself. This is extremely annoying as you can imagine as every time that happens I lose all unsaved data in the process! Strangely enough this issue sometimes even occur without any notification displayed or freeze happening in the first place: I would be browsing a few Mixcloud pages then switching to another website and after a couple of minutes I would notice that the memory usage is increasing although no Mixcloud page is open any longer... In both cases the only solution I found is to quit/force to quit Firefox as soon as possible to prevent it (and the system) to become unresponsive. Closing the application always resolves the issue and I can see the memory usage of the overall system subsequently dropping sometimes from up to 95% to 40% in the Activity Monitor app. Again I would like to stress that I have been experiencing this issue ONLY on Mixcloud and that I have no other memory related issue on my computer nor with Firefox in general."

Mixcloud support reply at the time: "this is linked to some issues we've been experiencing but our team are busy working on a fix for". 10 months later nothing changed...

The same issue happened again this very morning: I opened a Mixcloud link from google results and even though I immediately closed it, 5 minutes later the RAM usage was at 93% and I struggled during 10 minutes to "force to quit" FF as the whole computer was becoming increasingly unresponsive. I can provide a crash report from this morning but would prefer not to display it publicly.

Please investigate this leak. It is becoming more and more frustrating to deal with as the time goes by.

Asked by entwined2 2 months ago

Last reply by FredMcD 1 week ago

  • Solved

firefox always crash when visiting website with media content.

firefox always crash when visiting website with media content (youtube, and w3 html5 video test page) i started firefox with --safe-mode and i got this error - [Child 211… (read more)

firefox always crash when visiting website with media content (youtube, and w3 html5 video test page) i started firefox with --safe-mode and i got this error - [Child 2113, MediaDecoderStateMachine #1] WARNING: Decoder=ffff5d305c00 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<MediaSourceTrackDemuxer::SamplesPromise> mozilla::MediaSourceTrackDemuxer::DoGetSamples(int32_t): manager is detached.: file /home/gitlab-runner/builds/DVuPV_et/0/manjaro-arm/packages/extra/firefox/src/firefox-80.0.1/dom/media/MediaDecoderStateMachine.cpp, line 3470 - then firefox become unresponsive and i have to kill it.

Asked by boku 1 week ago

Answered by boku 1 week ago

After restarting my computer Firefox acts like it just got installed

Normally after I restart my computer everything in Firefox works just fine. I have the "restore last session" turned on and it will load my last session. But the last two… (read more)

Normally after I restart my computer everything in Firefox works just fine. I have the "restore last session" turned on and it will load my last session. But the last two times I've restarted my computer I have to resign into my Mozilla account, "restore previous session" is not an option, I have to reinstall my add-ins. It fortunately still has my history but it's a super big hassle as I keep browser tabs open to remember things.

I'm on a 2020 MacBook Pro running version 10.15.7 and I'm using Firefox version 80.0.1.

Asked by andrewwarren510 2 weeks ago

  • Solved

"Plugins will be installed shortly" but never actually install (Widevine + H264)

Hi, Problem as described in the title. I've read some similar questions and answers, but nothing ever helped. I already tried the following steps (none of them helped): -… (read more)

Hi,

Problem as described in the title. I've read some similar questions and answers, but nothing ever helped.

I already tried the following steps (none of them helped): - Checking for updates - Toggling DRM on/off - Uninstall Firefox completely (delete profiles, too and so on) - Changing some DRM or Plugin related config in about:config like media.peerconnection.video.h264 (and of course reverting it after that) - Looking for XHR requests when toggling DRM on/off or visting a site with DRM content. I couldn't figure out what I'm actually looking for, though... - Switching off Firewall/Antivirus or the TLS filtering (Eset) for a moment - Looking for suspicious requests in some router protocols or dashboards or whatever

Thanks in advance!

Asked by Volatilize 1 month ago

Answered by bvandyk 3 weeks ago

MS Access 2016 files won't open from a link in Firefox

In last couple of the most recent versions of both Firefox and Firefox Enterprise, Access files with ACCDB extensions will not open from a link on an html page. Basicall… (read more)

In last couple of the most recent versions of both Firefox and Firefox Enterprise, Access files with ACCDB extensions will not open from a link on an html page. Basically, it will show an error in firefox. It can be saved to the local desktop if we set the option to do so, but we would like to be able to open it only. The file is on a network. We've also tried opening the file in several other browsers (chrome, edge, etc.) and get the same results in all of them except IE. That remains the only browser we can open an Access file in with a link. Microsoft Word and Excel files appear to still be opening fine.

Asked by green_sage 3 weeks ago

Last reply by jscher2000 2 weeks ago

  • Solved

Masterpassword popup steals focus

I know, this has been asked before, but either the answer did not help or the addons to solve the problem were removed. In ealier versions the popup for entering the mast… (read more)

I know, this has been asked before, but either the answer did not help or the addons to solve the problem were removed. In ealier versions the popup for entering the masterpassword did popup when a site asked for a password. Now it pops up some seconds after the start, usually when I'm typing an URL or a search. How to change that? May I either set the seconds somewhere after which it pops up or set FF to not steal the focus if I am typing (which is a very bad behavior!) or change it back to only ask if a site requests a password? I'm frustrated enough to disable the masterpassword which can't be the solution. Thanks in advance

Asked by trigital 1 month ago

Answered by cor-el 1 month ago

Problem with signing in YouTube on my PC

Hello, I have a problem with YouTube from my PC. I was already signed in my account and suddenly today I cant's see anywhere the option "Switch accounts" and "sing out" w… (read more)

Hello, I have a problem with YouTube from my PC. I was already signed in my account and suddenly today I cant's see anywhere the option "Switch accounts" and "sing out" when I click on my picture up on the right edge. Also, even though I am singed in and I can see my picture on up on the right edge, at the same time I see on the left, the icon to sign in (it is under history) and I don't see my playlists. However if I click on "Library" (above history) on the new page I see my playlists. If I click on the sign in on the left side (under history) it shows me it shows me again to sign in (even though I had signed in before and I could see my picture on the top of the right corner), I click on my icon and I read: 405. That’s an error. The request method GET is inappropriate for the URL /youtubei/v1/guide. That’s all we know.

It seems like I am signed in, but at the same time not signed in. It's very strange and it has never happened to me. Firefox is updated. On my mobile I don't have any problem. I used Google Chrome and Microsoft Edge and I don't have any problem. Everything is OK there. Only with Firefox on PC I have this problem. I cleared the Cache and Cookies and restarted it, but the problem remains. I also turned off all my add-ons and it didn't fix the problem. What to do? Please, I need your help.

Asked by sfakianaris 1 month ago

Last reply by cor-el 2 weeks ago

Firefox keeps disabling my addons

Since about version 78, Firefox started randomly deciding that both of my addons are no longer verified and disables them. I have had to reinstall them from the Firefox … (read more)

Since about version 78, Firefox started randomly deciding that both of my addons are no longer verified and disables them. I have had to reinstall them from the Firefox addon page dozens of times at this point. I uninstalled and reinstalled Firefox and that did not help. I'm using Offline QR Code Generator and uBlock Origin, which both come from the official Mozilla page. Using Firefox 80.0 now and this is still happening.

Asked by jrepperger 1 month ago

Last reply by jrepperger 2 weeks ago

  • Solved

Problem after updating from 80 to 81

I wanted to go back to 80 because I didn't like 81. When I dl'd & installed 80, it told me that I had to make a new profile, otherwise my bookmarks might be corrupted… (read more)

I wanted to go back to 80 because I didn't like 81. When I dl'd & installed 80, it told me that I had to make a new profile, otherwise my bookmarks might be corrupted. I did that, but now all my bookmarks & extensions are gone. Help!!!

Asked by submarinerr 3 weeks ago

Answered by submarinerr 2 weeks ago

book marks problem

I have two copies of my bookmarks in the sidebar. Both of them are headed by "from Internet Explorer". The second copy is missing some bookmarks. Can I safely just delete… (read more)

I have two copies of my bookmarks in the sidebar. Both of them are headed by "from Internet Explorer". The second copy is missing some bookmarks. Can I safely just delete it?

Jim B.

Asked by jimbir 2 weeks ago

Can't login to YouTube, Error 405

Hello. I am having the same issue as another user, but they flagged their question as solved so I'm making a new one just in case. I can't login properly to YouTube, only… (read more)

Hello. I am having the same issue as another user, but they flagged their question as solved so I'm making a new one just in case.

I can't login properly to YouTube, only in Firefox, even after clearing cache and cookies and disabling add-ons/running safe mode. I can login to my Google account, view my playlists and recommended videos (although the main page with recommendations only shows 5 lines of videos and when scrolling further is not loading). I can't make any edits, for example add videos to the "Watch Later" playlist, that require a login. When I click login, Google shows the 405 error "The request method GET is inappropriate for the URL /youtubei/v1/browse/edit_playlist. That’s all we know." or with other URL, depending on the action taken.

What can I do? Thank you.

Asked by yana k 1 month ago

Last reply by sites 2 weeks ago

locked out of email

This just started, I clear my browsing history (Google/Firefox) and then GMail will not let me log in. I get a message saying it does not recognize me, and I need to giv… (read more)

This just started, I clear my browsing history (Google/Firefox) and then GMail will not let me log in. I get a message saying it does not recognize me, and I need to give a phone number for an unlock code, which only works till I delete browser history again. I have been doing this literally for years and need to clear browser history frequently in order to access certain sites.

I do not have a phone that texts so this is doubly a problem and have borrowed a phone number to temporarily use.

Any thoughts?

Asked by sgtrichusmfc 2 weeks ago

New tabs show blank page no matter what

Ever since the last firefox update, my home page opens fine, but new tabs are a blank page. When I reset in preferences for the Firefox page for new tabs, nothing happens… (read more)

Ever since the last firefox update, my home page opens fine, but new tabs are a blank page. When I reset in preferences for the Firefox page for new tabs, nothing happens. It doesn't change.

Asked by lindab3 2 weeks ago

Any way to "lock" icon positions in bookmarks toolbar or prevent accidental drag/drop from shifting things around?

I have a recent issue that usually occurs when I have to use my touchpad instead of another external pointer where my clumsy use seems to be causing accidental creation o… (read more)

I have a recent issue that usually occurs when I have to use my touchpad instead of another external pointer where my clumsy use seems to be causing accidental creation of bookmarks for some websites I visit and this is mucking up my bookmark toolbar considerably. Also things keep getting sent to the end of the list if I unwittingly catch the edge of an icon while moving the cursor and it happens to shift position just slightly but not enough to reclaim it's own space on the toolbar - this is a real pain if there are accidentally created new icons that now make the list long enough to push them to the overflow and I can't see them on the toolbar anymore.

Is there any extension or setting like the "lock taskbar" in windows that can disable the drag and drop functionality of the toolbar without having to hide or remove it? If I need to add one to the toolbar, I can do it via the manager, but otherwise lock it so my clumsy navigation on the tohucpad of my laptop doesn't make a mess of things as I browse? I have cultivated a set of those most frequently used sites that I have pared down to the most minimal text label in order to fit them all on a fullscreen window, and it is very annoying to look up to select one and find a bunch of stuff I don't need or want that I didn't intentionally put there instead.

I am sure that those accidents probably happen when I try to scroll - I end up with bookmarks of recent google search results a lot. I must accidentally be activting a keyboard shortcut or cli-dragging the icons as I move past them. It would be great if I could just prevent them from moving positions until unlocked.

Asked by voxleo 2 weeks ago

  • Solved

Deploying Firefox Enterprise on Linux

I use Firefox Enterprise on both Windows and macOS, this alone is the single reason why I gravitate towards Firefox the most, it might be even my main browser, I really d… (read more)

I use Firefox Enterprise on both Windows and macOS, this alone is the single reason why I gravitate towards Firefox the most, it might be even my main browser, I really don't know which is since I have at least 2 opened at any given time, normally 3 or 4. The best part of it is that I don't have to set it up, it's all done. I use Firefox Sync just in case I use Firefox somewhere else, like a phone or Linux, or to push a page to another device (really, it's pulling the history bc push has never worked) but I can live without it.

When I use Firefox on Linux though, it's a night and day experience, it feels like I have to setup Firefox from scratch even after logging into Firefox Sync, it's only synced selectively mostly cares about useless stuff or stuff that I wouldn't let the browser save, like passwords, partly (but very little) because of privacy but mostly because I use a ton of browsers, I can't micromanage each. I even disable all of this via policy and that's what I'm looking to do, find how to deploy policies on Linux clients. I assume is just a config file like the preference list on Macs, even if it's not automated it should be easy to make available centrally a pull it on demand and drop it in the right place with some script but I have to find how's it done first and what settings will there be supported, none of that available in the documentation of Firefox Enterprise.

Fedora Server 32 now comes with an easy GUI for 389 DS (not FreeIPA for some reason) and a deployment tool for desktops both as Cockpit modules, which is also the GUI used by Red Hat in a lot of their products, OpenShift for instance. I wonder if I could use this to deploy Firefox settings. It even connects to Active Directory out of the box, if it could only process Windows policies... anyway. Is there some obscure documentation, maybe in beta, that goes over any of this?

Thanks.

Asked by senseivita 3 weeks ago

Answered by Wesley Branton 3 weeks ago

  • Solved

Cannot open a local directory

Hi community, I found I cannot open any local directory, like "file:///home/". Firefox keeps loading but shows a blank page. Actually I found I cannot open PDFs by Firefo… (read more)

Hi community,

I found I cannot open any local directory, like "file:///home/". Firefox keeps loading but shows a blank page. Actually I found I cannot open PDFs by Firefox first, and then I found I cannot open any directory. I think these two issues are related.

Does anyone have some idea about this issue? OS: Manjaro Linux Firefox: 80.0.1

Thanks.

Asked by linwaytin 1 month ago

Answered by linwaytin 2 weeks ago

Keeping me logged in while cleaning everything out

Greetings, I would like to get straight to the point: I want to keep myself logged in on some sites while mantaining my settings. I want Firefox to delete my browsing his… (read more)

Greetings,

I would like to get straight to the point: I want to keep myself logged in on some sites while mantaining my settings. I want Firefox to delete my browsing history and delete all cookies and other techy stuff (apart from that what is needed in order to keep me logged in on sites like Microsoft or Learn Digital with Google) It is important for me to get my history deleted and to enjoy the feeling of launching a fresh web browser whenever I reopen my Firefox. However, looking for my phone just to log in onto certain services that use two step verification is quite annoying so I want to stay logged in there.

Have a nice day!

Asked by Peter 3 weeks ago

Last reply by cor-el 2 weeks ago