Firefox Support Forum

I get this error message and then it shuts down if I don't stop it by deleting it....

“Error while installing” :Expecting value: line 1 column 1 (char 0) Fire Fox then shuts down if I don’t delete it.

Hi there, Please see attached image of screenshots of searches on Firefox and Chrome. The Firefox search images are incomplete whereas the Chrome images are complete. This has only started happening on Firefox recently. Can you please help me resolve this issue. I have cleared the cache & cookies, restarted my macbook etc but nothing has worked. Thanks in advance, Paul

Hi All,

While I was using Firefox 78.15 on iMac Yosemite, I was unable to make a full use of Facebook. I could not paste images to my Facebook wall (either by dragging an icon into the window or importing images) or to open its Messenger window since 3/10/23.

I didn't have this problem with Chrome 87. Is this something to do with support or other features?

Thanks, Carl

Good morning :-) All of a sudden my gmail no longer opens in Mozilla Firefox. All other sites work, and my gmail works in Chrome and Safari. I don't like to use any other browser. I've tried the bookmark and went outside the bookmark, and neither works. It just spins and spins. Can you please help me?

Hi, I cannot use wordpress.com. When I click on "log in" it hangs at the redirect and I only get a blank screen.

(Hangs here:) https://wordpress.com/log-in?redirect_to=https%3A%2F%2Fwordpress.com%2F

I've disabled all extensions, cleared cookies and restarted, nothing seems to work. Any help would be much appreciated.

Thanks!

I can't load Facebook Messenger for the last 2 weeks; I had no difficulty before that. Facebook itself is no problem, except loading slowly (not new). I wonder if the security settings that prevent others from accessing my personal information have something to do with this?

I have a Mac Mini with OS 10.10 and am using Firefox 78.15.0esr (64 bit).

What do I have to do to load Messenger? It is my main contact with the world since I retired.

Thank you!

I have been trying to identify ongoing problems using Firefox (78.15.0esr (64bit)) on a Mac (using OS10.11.6) wiht Ancestry.com.

Most of the system works fine , except for their internal mail system and graphics.

When I copied some of the text produced (i.e. graphics) into BBEdit, I was able to isolate and produce a graphics output, so I am stumped.

When I spent hours trying to interact with Ancestry, all they do is to send links to FAQ (the same one form different issues) indicating that their 'Tech Support' is less than basic. they of course indicate that Firefox is the issue, but i don't believe this is the case.

I have used another Mac computer to try to access with no luck (changed settings on Firefox e.g. extensions).

Looking for a way to problem solve etc to rule out issues.

BTW Ancestry recommends the use of Firefox as the browser of choice.

regards

Jim

I just "discovered" the existence of ESR, as 78.15 on my wife's beloved 2009 Mac OS 10.11. Our newer Mac is ok with OS 12.6 and Firefox 110, auto updating. We dislike relentless whiz-bang changes, and need just email, simple games, and basic browsing on the older Mac; email, moderate browsing, flight simulation, and some streaming on the newer. In plain English, please, what are pro and con of switching it to ESR?

Locking this thread.
Please continue here: [/questions/1405234]
Old non-tech guy, perplexed... Our 2009 MacBook Pro is physically perfect, but it has OS 10.11.6. Apple's server said "no" to OS 11 or maybe even 10.12; I cannot recall which. (The 2015-16 Mac is fine with OS 12.6.3 and FF 110). Apple long ago quit supporting the older Safari. The older Mac's Firefox works well but seems stuck on FF 78.15esr. In FF Preferences it says "Firefox is up to date." Bravo, _if_ enduringly true. But I sense, among the hi-tek jabber, that even security support for 78.15 is ending soon or already has (esr is also up to about #110). Someone said "You're stuck if you cannot upgrade OS to 10.12 or higher." We have no interest in new features but need email and ordinary browsing. I can afford the cost of new hardware and app-banditry, but not the stress of shopping, migrating, and struggling through the learning curve much less a security breach. What can we do?

I always thought Firefox Sync was kind of a backup service. Today I was disappointed to learn that Firefox Sync cannot be trusted as a backup service.

A search for “firefox sync” finds 2,929 results in Community Discussion Only.

As late as 2/2/23, Top 10 Contributor Paul says: https://support.mozilla.org/en-US/questions/1404105#answer-1563509

“It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device... The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.”

I looked through all the Mozilla Help Articles I could find about Firefox Sync. Not one of them mentions that Firefox Sync should not be relied upon as a backup service.

Then I found this blog searching Google: “The Future of Sync”. https://blog.mozilla.org/services/2020/09/15/the-future-of-sync/

In the blog, JR Conlin says, among other things: “A New Hope Service: A lot of folks expected it to be a Backup service. The good news is, now it is a backup service. Sync is more reliable now.”

JR Conlin posted the above blog in Sept 2020. Is there anyone who can comment on JR Conlin’s statement or the progress of his and his team’s work?

Thank You to all volunteers.

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Reference #11.afbd7768.1675185843.86dfd7f0

Can you please help me with this. I need to make some reservations and prefer this computer. Also, I can log in with Chrome, but not Firefox. Thanks, Fred Sackett

I use Firefox (78.15.0esr) to access Ancestry.com. I use a MacBookPro 15in (late 2013) fully rammed etc. Also tried the same procedure on another MacBookPro 13in (late 2015) with same result. Also updated Java to ensure latest version.

Problem 1. Having problems utilising there Messaging system and

Problem 2. Cannot see Graphics (i.e. pictures attached to individual record files [though thumbnail's can be seen]).

What I have done: I approached Ancestry and was sent several generic FAQ URL's (https://support.ancestry.com/s/article/Fixing-Page-or-Button-Problems-on-Ancestry?language=en_US) suggesting clear cache etc. • Have tried all of their 'suggestions' (and on a second computer) with no benefit. Any ideas on what I could do to rectify the issues? • The people assisting don't appear to understand HTML.

I accidentally right clicked and hit "Remove from Address Bar" on the Reader View icon and now it's gone. I tried typing "about:config" into the browser and searching "reader" then selecting the "reader.parse-on-load.force-enabled" toggle to "true" and that didn't get it back. Is there a way I can get it back?

Dragging and Dropping an image from a website to desktop for a “.jpg” file extension in Firefox 78.15.0esr (64-bit) (right click + drag to desktop) only works some of the time on a Mac Book Air. When “.jpg” saving does not work, image file is saved as a “weblog” (see image below). How can I do a permanent fix?

Many sites that I go to state that my Firefox is out of date. But, when I look for an update, I can't find one. I have my settings set to "Update automatically" so don't know if it is or isn't updated.

Hello. I share the exact problem had by [[magicienne|https://support.mozilla.org/en-US/user/magicienne]] (posted 4/6/21, 4:08 AM)

I too, only have the choice of importing data into Firefox. Not exporting. I've version 78.9.0esr (64 bits) of Mozilla as well and work on an iMac OS X (El capitan). My desire is to import the information into Safari v15.6.1 installed on a MacMini v10.15.7.

I've read and followed the directions posted 4/6/21, 11:20 AM by moderator [[cor-el|https://support.mozilla.org/en-US/user/cor-el]] to no avail. The export function still does not show in the pull down menu.

•••••

The directions read: The export and import logins menu items aren't present in Lockwise in Firefox 78. • Firefox 79+ comes with an export to CSV feature. • Firefox 80+ comes with an import from CSV feature.

The LoginExport.jsm module is present in Firefox 78, but hasn't been enabled and you need code in userContent.css to get the export menu entry in the cogwheel menu in Lockwise. Add code to the userContent.css file.

@-moz-document url-prefix("about:logins"){

button.menuitem-import, button.menuitem-export {
 display:block!important;
}

}

It is not that difficult to create userContent.css if you have never used it.

The first step is to open the "Help -> Troubleshooting Information" page and find the button to access the profile folder. • https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox

You can find this button under the "Application Basics" section as "Profile Folder -> Open Folder". If you click this button then you open the profile folder in the Windows File Explorer. You need to create a folder with the name chrome in this folder (name is all lowercase). In the chrome folder you need to create a plain text file with the name userContent.css (name is case sensitive). In this userContent.css text file you paste the text posted. On Mac you can use the TextEdit utility to create the userContent.css file as a plain text file.

You need to close (Quit/Exit) and restart Firefox when you create or modify the userContent.css file.

•••••

Please see attached image of my userContent.css file within the chrome folder.

I'm certain you will be able to help. Thank you for your assistance.

I try to login on Firefox or google the the sight of "sigsauer" but I get a forbidden you don't have permission to access this resource. I can certainly use safari. Why can't I use google or firefox