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  • Archived

Website is not displaying correctly

Hey, my website "www.kosmetikstuebchen-nicole.de" is not correctly displaying in Firefox Browser. In Google Chrome, Opera and Safari there is no problem. You can see the … (read more)

Hey, my website "www.kosmetikstuebchen-nicole.de" is not correctly displaying in Firefox Browser. In Google Chrome, Opera and Safari there is no problem. You can see the problem on the screenshot. I still ask my provider "Host Europe" if they are able to explain, why during using the Firefox Browser the website is not correct. They just told me, that maybe there might be a problem with the accessability view, but they were not able to solve the problem! Is there anybody who can help me to solve that problem? Thanks a lot! Alexandra

Asked by alexandraesser 1 year ago

Last reply by schnrl 1 year ago

  • Archived

It just crashes the browser and resets the tabs!

Help, I really love this browser! But only problems with him ... Even reinstalling windows did not help,and yes, when the crash occurred, I wrote that I could send an err… (read more)

Help, I really love this browser! But only problems with him ... Even reinstalling windows did not help,and yes, when the crash occurred, I wrote that I could send an error to the Fire Fox developers, but nothing helped.

Asked by darkness 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I keep getting popup windows (I'm on Mac Catalina)

For several months or more, I keep getting the following pop up windows. I can't seem to make them go away even after following the Java instruction. So discouraging. Thi… (read more)

For several months or more, I keep getting the following pop up windows. I can't seem to make them go away even after following the Java instruction. So discouraging. This is not happening on Safari.

Thank you, Isabella

Asked by isabaloo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefocx Account Sync Error

I am having syncing my two different computers with Firefox Sync. My bookmarks are not syncing, nor are any of my login information. it used to work before, but for some … (read more)

I am having syncing my two different computers with Firefox Sync. My bookmarks are not syncing, nor are any of my login information.

it used to work before, but for some reason, recently it just stopped syncing.

I logged out from firefox account on both computers and then logged back in and synced, but its still not working.

Please help.

Asked by artur.nasimov 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Firefox opening a new browser/window

Firefox opening a new browser/window jscher2000 Jul 27, 2020, 1:44:29 AM Hi Irv, you definitely have multiple Firefox profiles, but what I wonder is whether you might hav… (read more)

Firefox opening a new browser/window jscher2000 Jul 27, 2020, 1:44:29 AM

Hi Irv, you definitely have multiple Firefox profiles, but what I wonder is whether you might have multiple installations of Firefox. In each of the different windows, could you call up the Troubleshooting Information page. Either:

   "3-bar" menu button > "?" Help > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter 

In the first table on the page, please compare: (1) Application Binary row Where is your main installation and where is the other one? For example:

   Current 64-bit program folder: C:\Program Files\Mozilla Firefox\firefox.exe
   Legacy 32-bit program folder: C:\Program Files (x86)\Mozilla Firefox\firefox.exe 

Do you have multiple installations? (2) Profile Folder row The part after the last . is the most interesting part. Please make a note of the name of your main profile for future reference.


First, thank you for your response. Second, I have attached jpegs from each of the Troubleshooting pages and a word doc of the lines that were asked in them. The profile I want to keep, of course, is the one from the taskbar. Now do I just delete the profile of the desktop icon for its location to get rid of it?

Thanks again for the assistance, Irv

Asked by irn89 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox on Windows 10 keeps on failing updates

I'm using Firefox 78.0.2 on Windows 10 Pro build 19041.388 Bootcamped on a MacBook Pro. Every time there is a Firefox upgrade available, it downloads but then gives an er… (read more)

I'm using Firefox 78.0.2 on Windows 10 Pro build 19041.388 Bootcamped on a MacBook Pro. Every time there is a Firefox upgrade available, it downloads but then gives an error message "Update Failed", requiring a manual download and install. What can I do to automate the update installs? Thank you.

Asked by rmk9785e 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Cannot Log into Yahoo mail on Firefox

I got an automatic update from Opera that I did not ask for, so all of my logins were lost. After recovering them and signing in, when I closed Opera, all of my freaking … (read more)

I got an automatic update from Opera that I did not ask for, so all of my logins were lost. After recovering them and signing in, when I closed Opera, all of my freaking logins were gone again. There is no way to stop this from happening, because Opera likes to make it difficult to stop auto-updates and to stop passwords/usernames from being wiped out when closing Opera. OK, fine. I'll go back to Firefox, then.

So when trying to login to my Yahoo mail account on Firefox there is a challenge page that sends a verification code to my Android phone. I clicked yes, but there is no place to put the verification from the challenge page. When I go back to the Yahoo mail login page, it goes back to the challenge page again, sending a verification to my Android again. This does not happen in Opera, but there is still the issue of being kicked out of all of my social media, email accounts every freaking time.

I have WORK to do and am not interested in being a coder. I am a writer. So how can I stop this from happening? I would like to go on with my freaking life!

Below is a screen-cap of the challenge screen. Do you see any way to get past it? NO! the only thing that is possible is to get to the goddamn Help screen. I don't want any Help. I want to log into my Yahoo mail. Again, this is not happening in Opera, but Opera keeps kicking me out of my logins.

Asked by walford2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

My computer crashes when I try to upload a picture to ebay listing

bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM These are the crash reports that came up for th… (read more)

bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM

These are the crash reports that came up for this morning. It has crashed each time since then. I'm trying to upload pictures from the desktop to ebay listing. Please help, thanks!

Asked by mskibbe123 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My Ebay messages are Distorted

When I go to Ebay my Inbox is Frozen with a list of all Country's Ebay is in and shows those Country's Flags. I can't get past it to see my messages. It's almost like my … (read more)

When I go to Ebay my Inbox is Frozen with a list of all Country's Ebay is in and shows those Country's Flags. I can't get past it to see my messages. It's almost like my messaging was given a Virus. I called Ebay and they say they clearly see my messages and there is no problems on their end. HELP

Asked by michaelvanmcmurray 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Repeated crashes when trying to load webpages or youtube videos

Firefox has been experiencing repeated issues that cause it to fail to load certain websites or portions of sites, often related to video playback. YouTube videos would a… (read more)

Firefox has been experiencing repeated issues that cause it to fail to load certain websites or portions of sites, often related to video playback. YouTube videos would attempt to load, never start playing, and eventually all of Firefox will crash. The same is now happening with other websites such as Amazon that seem to crash the browser just trying to bring them up. Not all of the sites are specifically video sites like YouTube but they often have embedded players. YouTube will load fine until you actually try to click on a video, browsing the homepage doesn't cause this issue.

Restarting Firefox in safe mode did not alleviate the issue, and Firefox is up to date.

Crash report ID for the latest crashes: bp-91adc60a-274e-4ae7-8a76-3cd170200907 bp-362af5eb-b22e-4a60-ab29-78eb60200907 bp-4a049ce3-6d32-46b5-bc9e-437240200907

Asked by drbrowner 1 year ago

Last reply by FredMcD 1 year ago

I am trying to watch Channel 4 dramas which have DRM and cannot adjust my Firefox to allow me to do so. I am unable to click on to this corner and that corner and get the necesary sites to lift DRM. I am 80 years and not an adept 18 year old!

See above on Subject = inability on my laptop with Firefox provider to watch certain dramas/films on 4 due to DRM. My problem is trying to follow the instructions hither… (read more)

See above on Subject = inability on my laptop with Firefox provider to watch certain dramas/films on 4 due to DRM. My problem is trying to follow the instructions hitherto given. I just want to be able to access those sites with DRM overlordship getting in the way. I am an old man who is simple-minded, that is, not 18 years and adept at whizzing around laptops.

Asked by greerhart42 1 week ago

Last reply by James 1 week ago

  • Archived

bookmarks

I have just purchased a new iMac. The retailer instakked all myold software, including Firefox. When I opened Firefox I found a number of bookmarks for companies with w… (read more)

I have just purchased a new iMac. The retailer instakked all myold software, including Firefox. When I opened Firefox I found a number of bookmarks for companies with which I no longer have any deakings, and I tried to delete them, following the proceedures in Firefox Help. But it didn't work, either way. Can anyone tell me how to get rid of these annoying bookmarks?

Geof

Asked by kpmus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

YouTube videos will not start playing

For a few weeks now, I cannot start a You Tube clip using my favourite browser Firefox. When I select a clip, it displays with a rather blurred image. When I click on the… (read more)

For a few weeks now, I cannot start a You Tube clip using my favourite browser Firefox. When I select a clip, it displays with a rather blurred image. When I click on the red arrow to start the clip, nothing happens. Video clips from sites other than You Tube work fine. I tried opening a clip using Microsoft Edge and it worked fine. I am using Windows 10 64 bit and the Firefox is version 78.0.2. Any suggestions as to how to fix this?

Asked by rclloyd 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Field won't display

I am using my desktop and in my local library website displaying the information for a book. There are several items displayed. The second field is the book title. I see … (read more)

I am using my desktop and in my local library website displaying the information for a book. There are several items displayed. The second field is the book title. I see this: +AddThis on every title line in place of the title. This same query works on my iPhone, iPad, etc. It works on Microsoft and Chrome but not FireFox. ????

Asked by earley5395 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Performed Reset of Firefox Lost Bookmarks

Firefox was running slow and it recommended to perform a reset. After the reset all of my bookmarks were lost and not restored. I found the backups of the bookmarks and… (read more)

Firefox was running slow and it recommended to perform a reset. After the reset all of my bookmarks were lost and not restored. I found the backups of the bookmarks and each of the stored backups gives the same error "unable to process file". I tried this on all of the files. How can I get my bookmarks restored?

Asked by borg1of2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox is saving the wrong password for a login

Hi, As the title suggests, Firefox is saving the wrong password for a login. Here's what I have done so far to fix the problem: 1. I just deleted all saved logins 2. Res… (read more)

Hi,

As the title suggests, Firefox is saving the wrong password for a login. Here's what I have done so far to fix the problem: 1. I just deleted all saved logins 2. Restarted Firefox 3. Re-entered the correct username and password

I keep getting "test" as the password instead of what should be the actual password as can be seen in the image. Note, I used a program to whiteout the username.

Asked by everettrome 1 year ago

Last reply by cor-el 1 year ago

  • Archived

To allow a site to accept cookies(juno and netzero) so I won't have to sign in all the time I check my mail.

The two sites(Juno and Netzero) tell me my browser is not allowing cookies to be saved, so I have to sign in every time I visit these sites to check my mail. I must not h… (read more)

The two sites(Juno and Netzero) tell me my browser is not allowing cookies to be saved, so I have to sign in every time I visit these sites to check my mail. I must not have a setting set right?

Asked by esharron1510 1 year ago

Last reply by Scribe 1 year ago