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  • Archived

How to repair or re-create missing profiles.ini and installs.ini files ?

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & d… (read more)

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & different FF versions - the shared data you see her is NOT the same ) details here: https://support.mozilla.org/en-US/questions/1356226

I don't see the profiles.ini and installs.ini files within the Profiles folder. I see the general format from looking at good ones in my own Profile.

Don't understand why some are "locked."

How do I re-create them using the existing Profile names, and how do I denote which to startup using (the default folder?) Can't find any Help files to explain.

This is driving me mad, we are using the same physical computer because mine broke, so I start it up off an external drive containing my drive, then I have to shut down & restart on the internal drive to work on it, but then I don't have access to my saved files or to post on the forum.

Asked by FireFoxSucks 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox can no longer play Netflix movies

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your brow… (read more)

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your browser is no longer supported." This happens every time there is a Firefox update! Do you guys not test your products in development before release? Please fix your product. I tried all your 'help' items.

Asked by 808state 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Website is not displaying correctly

Hey, my website "www.kosmetikstuebchen-nicole.de" is not correctly displaying in Firefox Browser. In Google Chrome, Opera and Safari there is no problem. You can see the … (read more)

Hey, my website "www.kosmetikstuebchen-nicole.de" is not correctly displaying in Firefox Browser. In Google Chrome, Opera and Safari there is no problem. You can see the problem on the screenshot. I still ask my provider "Host Europe" if they are able to explain, why during using the Firefox Browser the website is not correct. They just told me, that maybe there might be a problem with the accessability view, but they were not able to solve the problem! Is there anybody who can help me to solve that problem? Thanks a lot! Alexandra

Asked by alexandraesser 1 year ago

Last reply by schnrl 1 year ago

  • Archived

Not able to share voice or video on dscord

When I go to discord, I am not able to join in an audio call. When I go to un-mute my profile, I get an error that say >You want to be able to talk to your friends, r… (read more)

When I go to discord, I am not able to join in an audio call. When I go to un-mute my profile, I get an error that say >You want to be able to talk to your friends, right? switch to the latest Chrome, Opera, Firefox, Edge or download the latest discord app to start talking right now!


I am using firefox 78.6.1esr (64-bit) on Debian 10.7

I have had a back and forth with Discord and they informed me that its a Firefox only issue and to ask here instead.

Asked by jmanshad 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

widevinecdm error on mozilla firefox

Hi Everyone, I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why. I'm run… (read more)

Hi Everyone,

I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why.

I'm running mozilla firefox version 78.10.0esr (64-bit) on a macbook pro running OS X version 10.9.5

Anyone have any fixes?

Asked by ericsmayes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Viewing video with/without widevine for macOS

Recently, I've been unable to view paid for video, for example on Netflix. I get the following error message: The WidevineCdm Plugin has crashed. FATAL Clpp-Error [Catego… (read more)

Recently, I've been unable to view paid for video, for example on Netflix. I get the following error message:

The WidevineCdm Plugin has crashed. FATAL Clpp-Error [Category 6 - Code 6002]: {"browserError":""}

I'm using a macOS 10.95 and, says Firefox,:

"Note: The current version of Google Widevine is no longer compatible with older macOS versions such as OS X 10.9 and 10.10. Only macOS versions 10.11 and above are supported."

So my question, since it seems my mac is no longer compatible with Widevine, is whether there a way for me to watch video on Firefox? Perhaps with another plugin? Or no plugin? Perhaps this is an issue to take up with Widevine?

Thanks in advance.

Asked by ssaarrraahh 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox runs on startup even though I explicitly told it not to

I set winRegisterApplicationRestart to false. Firefox doesn't appear in the task manager startup programs list. There is no link to firefox in the startup folder. Neverth… (read more)

I set winRegisterApplicationRestart to false. Firefox doesn't appear in the task manager startup programs list. There is no link to firefox in the startup folder. Nevertheless, firefox runs itself when I log on. How can I make it stop?

Asked by brisingre 2 years ago

Last reply by mjwh56 1 year ago

  • Archived

How to Change the Fonts and Font Size in Firefox Bookmarks?

Hello, I'd like to decrease the font size and change the font type in the pull down bookmarks menus. Is there a way to do that? There is no effect after tried Fonts and C… (read more)

Hello,

I'd like to decrease the font size and change the font type in the pull down bookmarks menus. Is there a way to do that? There is no effect after tried Fonts and Colors under Preferences - Language & Appearance. Thanks.

Asked by Falcon9 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

FireFox portable mode needed

It would seem that Mozilla has not yet created an official portable mode for Firefox(Seriously, after all these years?!?). It needs one in a bad way. Now when I say porta… (read more)

It would seem that Mozilla has not yet created an official portable mode for Firefox(Seriously, after all these years?!?). It needs one in a bad way.

Now when I say portable mode what I mean is that the Firefox EXE runs from the folder it's in, using profiles that generated and exist in that same folder and NOT in the user profile. This functionality is needed not just for easy portability, but also for easy migrations from one system to another or one installation of OS to another.

While the portability mode should be exclusive to the platform FireFox is being used on(IE Windows vs Linux, etc), it should be seamless transition otherwise.

Before anyone chimes in and says this is not possible, please don't waste your time. Forks of FF have been doing so nearly effortlessly for more than a decade while maintaining perfectly functionally and security with the same usability.

So Devs, can you please make this happen? We the public would ever so grateful.

Additionally, can we get some fine grained controls over the appearance of UI elements?

This double spacing nonsense is irritating.

Then there is the Extension Icons labels. They've been gone for a while and they need to return, or at least an option to enable them if we wish.

Next we have the "Home page and new windows" option in settings. Those two options should not be combined. When I open a new instance of FF, I would like to open a blank page. I don't want any navigation happening until I click something or type in an address. I expect FF to sit and wait for my input. Then when I click the "Home" icon button does it go to my define home page.

Next problem we have is the auto update feature. This seems to have become an incredibly nasty feature and behavior. For example, I recently updated to Windows 11. After migrating my previous install of FF to it, it swiftly and without ANY warning or user prompt at all updated itself from 78.15.0esr to 91.3. This was NOT desired So how about to folks show respect to us users by ASKING if we want to upgrade! Had a prompt appeared I would have swiftly canceled. Updates should ALWAYS be at the choice and involvement of the user, not at your whim. I had to spend 40minutes manually backtracking and recopying, which was unpleasant.

Please note that while my above statements have had some negativity to them, I am a ardent supporter of Mozilla and will continue to be. These above points are that of increasing frustration. I am of the school of thought that we the users should have complete and fine-grain controls over every aspect of how our browser operates, whether it be UI elements or nitty-gritty functionality.

I look forward to responses by members of the dev team.

Thank You, Lex

Asked by lexluthermiester 1 year ago

Last reply by Paul 1 year ago

  • Archived

saved logins and passwords wiped, erased, deleted, lost

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date. I opened up my a Firefox session to find out I was logged out of sync… (read more)

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date.

I opened up my a Firefox session to find out I was logged out of sync and when I logged back in all my passwords where erased.

This has been stable for the last 10 months and Firefox has provided a reliable password archive with nice syncing features. However, this is a deal breaker, since I cannot loose the login credentials randomly.

No updates. No conscious logging out. No disregarding warnings etc.

Anyway to revert or retrieve?

Asked by Magnus 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Widevine cras

I can no longer watch any streaming services on my computer. The message "The Widevine plug in has crashed..." It says it is because flash player crashed. I don't know ho… (read more)

I can no longer watch any streaming services on my computer. The message "The Widevine plug in has crashed..." It says it is because flash player crashed. I don't know how to fix it.

Asked by ambushemma26 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I want to set my own zoom levels - like I used to be able to !!!

Is there anyway to set my own zoom levels, like we used to be able to, you know, like 10 years ago? I used to have my own zoom levels that went up 10% all the way to 300%… (read more)

Is there anyway to set my own zoom levels, like we used to be able to, you know, like 10 years ago?

I used to have my own zoom levels that went up 10% all the way to 300%, then started 25% intervals.

For example, my levels from 100% to 200% looked like this: 100%, 110%, 120%, 130%, 140%, 150%, 160%, 170%, 180%, 190%, 200%.

So, is there any way to do this now?

Asked by mozilla171 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I turn OFF FireFox as Default Browser

While there are some things I like about FireFox, I use another browser for the vast majority of my browser use... I'm running Linux, and it seems that FireFox has locked… (read more)

While there are some things I like about FireFox, I use another browser for the vast majority of my browser use... I'm running Linux, and it seems that FireFox has locked itself in as the default browser... Since I am unable to modify that condition, is my only recourse to uninstall FireFox? Or, am I missing some secret handshake?

Asked by Shucks 1 year ago

Last reply by Terry 1 year ago

  • Archived

How to edit search engine url?

I'd like to add search engines to my list, without having to find addons or extensions. This used to be possible in older version of firefox by editing one of the .json/.… (read more)

I'd like to add search engines to my list, without having to find addons or extensions. This used to be possible in older version of firefox by editing one of the .json/.xml files but now doesn't seem to be the case.

If this isn't possible, is there a way to modify the firefox source to allow this? I hate to say it, but it's this sort of feature removal/deprecation that is slowly turning me away from firefox. It'd be really nice to have it back.

Asked by Surveychicken 11 months ago

Last reply by Wes 11 months ago

  • Archived

How to copy logins and history from one profile to another?

Dears, after upgrading Firefox from 52.9 to 78.5 (on Debian Linux), my profile is somehow broken, so I just created a new profile. I could export my bookmarks and import … (read more)

Dears,

after upgrading Firefox from 52.9 to 78.5 (on Debian Linux), my profile is somehow broken, so I just created a new profile.

I could export my bookmarks and import in the new profile, but neither logins nor history.

How can I do that?

Thank you in advance!

Asked by Martin_ 1 year ago

Last reply by Paul 1 year ago

  • Archived

prevent showing saved password

Firefox has an option where you can see and copy saved passwords. is there any chance that i can block this or hide it. just a way that i can prevent people from seeing m… (read more)

Firefox has an option where you can see and copy saved passwords. is there any chance that i can block this or hide it. just a way that i can prevent people from seeing my saved passwords. thank you.

Asked by maaizikhalil 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Reverting to a specific version of Firefox browser?

The last fully compatible version I could use was 78.6.1 ESR. I know I need a new profile to go backwards but I can't find the specific file. I can see the version I wou… (read more)

The last fully compatible version I could use was 78.6.1 ESR. I know I need a new profile to go backwards but I can't find the specific file. I can see the version I would like in a directory but don't know how to download/install it. Thank you all:)

Have 2011 Mac which won't support newer OS updates.

Asked by meganhopeross 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Widevine CDM Plug-in Crash / Firefox

My Widevine CDM Plug-in just crashed! I checked my Firefox settings and it looks like the Widevine plug-in just updated late last night, and is up to date. I fear the new… (read more)

My Widevine CDM Plug-in just crashed! I checked my Firefox settings and it looks like the Widevine plug-in just updated late last night, and is up to date. I fear the new update might be incompatible with my Firefox 78.10.Oesr / or my OSX 10.9.5 but I'm not sure. I'm not a mac savvy person but I'm always ready to learn. Any help would be appreciated!

Asked by aaronmooreellis 1 year ago

Last reply by cor-el 1 year ago