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  • Solved

okay to have many extensions but keep them disabled?

hi, i have a dozen extensions that i wouldn't mind keeping in case i want to use them sometime, though i know you're supposed to keep extensions to a minimum to avoid co… (read more)

hi, i have a dozen extensions that i wouldn't mind keeping in case i want to use them sometime, though i know you're supposed to keep extensions to a minimum to avoid complications and slowness. Does disabling add-ons avoid the problems just like deleting them altogether would? thanks!

coatli

Asked by coatli 1 day ago

Answered by TyDraniu 1 day ago

Amazon Prime says my web browser (which is Firefox) is out of date. When I click on About Firefox on my toolbar it says my copy of Firefox is the latest. But I can't play prime.

When I click About Firefox under the Firefox icon on my tool bar, it says the latest program is running. But Amazon Prime says I don't have the latest, that my web browse… (read more)

When I click About Firefox under the Firefox icon on my tool bar, it says the latest program is running. But Amazon Prime says I don't have the latest, that my web browser is out of date and so I can't use Prime. Please help. I also encounter this problem using doxy.me for telemedicine.

Asked by Athena1442 3 days ago

Last reply by James 2 days ago

cannot switch sign in accounts

12.4.21 FFox 78.15 mac OS El Capitan 10.11.6 Had single user admin setup using FFox for years. Once I set up FFox years ago, I long forgot what my email sign in was, of … (read more)

12.4.21 FFox 78.15 mac OS El Capitan 10.11.6

Had single user admin setup using FFox for years. Once I set up FFox years ago, I long forgot what my email sign in was, of the three emails I have.... aol, yahoo and gmail.

Recently a file corrupted. Apple techs suggested opening second admin as test user. Test user admin worked fine. In process of testing, I discovered FFox in THAT tester admin opened differently.... no more Bookmarks Toolbar, no History Trail.

One Apple tech suggested looking into 2nd admin (test) account to see my sign in. It was AOL acct. I did not select a sign in acct. I simply opened FFox browser to test it. Went back to 1st acct (original) and FFox signed in with Yahoo acct. I never realized this. All those years had been opening through Yahoo acct.

Apple tech said all I needed to do was switch AOL acct back to Yahoo sign in to once again see all my previous Bookmarks Toolbar and History Trail. I've spent HOURS searching how to simply switch accounts in same admin browser. Why is something so simple, impossible to find. Perhaps it can't be done.

The closest I came was to do this - click upper right corner (3 lines) in browser and click on email address > click Acct settings > click Manage acct. When the Accounts page appears, I see only a Primary email entry (AOL) with no options next to it, and below it, Secondary email (which says None) with button next to it indicating Add.

When I click it, new window appears asking to enter Secondary email address. I enter yahoo address, click SAVE and red box appears saying "ACCOUNT ALRERADY EXISTS" I KNOW THE ACCOUNT ALREADY EXISTS. IF FFOX KNOWS THIS, WHY WON'T IT ALLOW ME TO SWITCH TO IT?????????

That's as far as I can go. Even signing into the Sync acct asking which account to sign in with, I use Yahoo but next time I open FFox, still back to AOL.

I will say, once I was in my 2nd test admin and opened Chrome to test as I did FFox, Chrome AUTOMATICALLY updated to same Chrome from 1st admin (corrupted) which included same Bookmarks etc from 1st admin Chrome.

But not so with FFox. Not so.

If there is anyone on the planet who may have knowledge of how to simply switch sign in account from AOL to Yahoo, I would LOVE to meet that person. Thank you!

Asked by fives 2 days ago

Strange "Unknown Collection" messages in the console after startup

Hi, I'm using Firefox ESR 78.15 with a slightly modified Arkenfox user.js I keep getting two "Unknown Collection" messages in the console after startup. The first one rea… (read more)

Hi,

I'm using Firefox ESR 78.15 with a slightly modified Arkenfox user.js

I keep getting two "Unknown Collection" messages in the console after startup.

The first one reads Unknown Collection "main/messaging-experiments" in the headline, while the following text is shown in the drop down menu: "UnknownCollectionError resource://services-settings/RemoteSettingsClient.jsm:155 sync resource://services-settings/RemoteSettingsClient.jsm:455 InterpretGeneratorResume self-hosted:1158 AsyncFunctionNext self-hosted:693

The second one reads "Unknown Collection "main/cfr-fxa" in the headline, with the same text in the drop down menu as above.

Can someone please explain what these messages mean and if it is something to be concerned about?

I've spent quite some time, but couldn't find out.

Thanks

Asked by spider82 3 days ago

Force redirect to HTTPS in new release to site with no security certificate

After the latest release of Firefox, it is automatically forcing https on our site EquestrianCoach.com. We do not have a security certificate at this time (yes I know we … (read more)

After the latest release of Firefox, it is automatically forcing https on our site EquestrianCoach.com. We do not have a security certificate at this time (yes I know we need one and we are working on it). Therefore we get a "Warning: Potential Security Risk Ahead" page and no one can access the site. Even if you manually try to take out the "s" it directs right back to https. I heard Firefox does this if it detects a SSL, but again, we do not have one or never did for this site. I see other sites with no ssl work fine. Is there a work around to not have Firefox do this? All the legacy Firefox browsers work fine on our site. It was just with the last release it somehow seems to think we have one and force redirects. And to clarify, it isn't just on one computer. All members who have the new Firefox have this issue. Thank you for any assistance! It is greatly appreciated!

Asked by anna53 5 days ago

Last reply by cor-el 4 days ago

Automatic calls to many Google services on launch (Windows 10, desktop)

Hello! Something in my Firefox installation seems to be making several Google network (google.com / forcesafesearch.google.com / www.youtube-nocookie.com / m.youtube.com,… (read more)

Hello! Something in my Firefox installation seems to be making several Google network (google.com / forcesafesearch.google.com / www.youtube-nocookie.com / m.youtube.com, and a couple of others) calls shortly after launch. I have a DNS sinkhole, so that is how I can see.

I have a few reputable extensions (or should be, from EFF, Firefox itself, or Ublock Origin), but it also happens in safe mode. I went through a good chunk of this: https://support.mozilla.org/en-US/kb/how-stop-firefox-making-automatic-connections and still the calls occur

I am on Windows 10, with FF v93.

Thanks very much!

Asked by hiciya6568 1 month ago

Last reply by hiciya6568 5 days ago

sign in accounts

11.27.21 iMac - OS10.11.6 El Capitan - Firefox 78.15 I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I… (read more)

11.27.21

iMac - OS10.11.6 El Capitan - Firefox 78.15

I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I have two. Firefox confirms this. When I go into Accounts, following existing procedures to establish a second sign in, I type in second email with response telling me this account already exists. I know that. I can even see it in the Passwords/Accounts section.

But nothing, nothing appears anywhere telling me how I can simply switch from existing sign in to the other. Nothing.

If anyone at Firefox would care to explain the secret, I would appreciate it so I can stop wasting time searching this solution.

Don't use euphemisms like some instructions do which only confuse simple answers. Please simply state Step 1, Step 2 etc

One such support page said something like select one account and click "Preferred" or the like. Saw nothing like this in my Account settings.

thanks Larry

Asked by smithl 1 week ago

https-only mode

There is no option to turn off https-only mode in preferences under security. I am running Firefox on Kali Linux. I need to be able to access http sites. So I did the … (read more)

There is no option to turn off https-only mode in preferences under security. I am running Firefox on Kali Linux. I need to be able to access http sites. So I did the about:settings and set everything that was https-only to false. Yet I still get the "unable to connect" and when you click on the i icon it says "connection not secure" I know it is not secure and it does not need to be. Is there anyway to get the latest version of firefox to go to http sites? There are some important plugins I use with burpsuite and I don't want to have to use a different browser. I know what the documentation says but there is no https-only mode option.

Asked by charadeurcp 2 weeks ago

Last reply by cor-el 2 weeks ago

As of the last few days I cannot access any instagram accont using Firefox browser

I cannot access Instagram using Firefox browser. This started happening about 3 days ago. I cannot even access Instagram.com it shows up as a blank screen (see screen sho… (read more)

I cannot access Instagram using Firefox browser. This started happening about 3 days ago. I cannot even access Instagram.com it shows up as a blank screen (see screen shot). I cannot access my Instagram account or those of the people I follow or people I don't follow but regularly check their Instagram account. I can access Instagram using my Safari browser but not Firefox. I have never had this problem before. I would be grateful for any help. Thanks! Esther

Asked by efigs 2 weeks ago

Last reply by FredMcD 2 weeks ago

SQLITE vs cookie storage

I know that cookies are stored in a SQLITE database. I use a Linux distro and as per the documentation I viewed the cookie file at location '~/.mozilla/firefox/PROFILE_FO… (read more)

I know that cookies are stored in a SQLITE database. I use a Linux distro and as per the documentation I viewed the cookie file at location '~/.mozilla/firefox/PROFILE_FOLDER/cookies.sqlite' and I can view all the contents as expected.'

However, these two things are bugging me if someone can please help me:

(i) SQLITE isn't a server connected database (it just offers minimal functionality) and since cookies are something accessed by server side from http headers with every request how does that work out?

(ii) Session storage key value pairs are stored in '~/.mozilla/firefox/PROFILE_FOLDER/webappsstore.sqlite' however, when I create session storage key value pairs and without closing the tab if I try viewing the session key; I can't find the key value pairs. I tried with Local storage and it works however with session storage it does not show me the key value pair in database.

Asked by pankajgenesr4444 2 weeks ago

microphone for forefox

I have a Chromebook HP 360 running Linux Today I used Linux and managed to get Firefox to work on my Chromebook it works fantastic except for one issue I can't seem to g… (read more)

I have a Chromebook HP 360 running Linux Today I used Linux and managed to get Firefox to work on my Chromebook it works fantastic except for one issue

I can't seem to get a microphone that will work with anything but Bing so if I asked Bing a question I can use the microphone

what I want to do is type in Facebook Messenger or write an email and use a microphone to do it the microphone on my Chromebook in my accessibility features will only work with my Chromebook it won't work with a Firefox browser is there an add-on somewhere that I can use that I can't find that will accomplish what I'm trying to do.

It's so much easier to tap the microphone button and then speak instead of type especially if I have a long letter to write.

Asked by mdcc1022 2 weeks ago

I can no longer log into my gmail or yahoo mail accounts ysing Firefox

Hello, For some reason I can no longer log into my gmail or yahoo email accounts using Firefox. I have no idea what the problem is, other than it is a great inconvenienc… (read more)

Hello, For some reason I can no longer log into my gmail or yahoo email accounts using Firefox. I have no idea what the problem is, other than it is a great inconvenience.

I would appreciate any help. Thank you.

Asked by rhyddid2010 2 weeks ago

Last reply by FredMcD 2 weeks ago

  • Solved

Contact mail to mozilla developers/support team

Good day, first of all I'd like to appologize because I cant seem to find any dev/support email on the main website mozilla.org so I'd like to request that if possible. T… (read more)

Good day, first of all I'd like to appologize because I cant seem to find any dev/support email on the main website mozilla.org so I'd like to request that if possible. This is a long read, partially why I didnt want to discuss this here but alas I have no other choice since contanting anyone from this company was unsuccessful on my part. However, since, as I assume, the devs are hiding for reasons that should be a surprise to nobody, I'd like to point out a few problems that I have encountered with using this browser, or pretty much ANY browser in this day and age.

As you all know, browsers take up a big chunk of memory when loading multiple websites. In fact, I assume that most of you have at least 8G of RAM so you might not notice the things I will be talking about here.

The thing I'd like to talk to someone about, and I really mean someone who might be competent in solving this issue, becouse this isnt only a technical issue, but a user-ignorance-enabled-compliance issue. Recently, I have decided to secure my computer a bit more due to various cyber-threat alerts and whatnot and came across `firejail` which is a neat program to sandbox applications. I then made sure to start firefox through it. Then I went one step futher and decided that the constant swapping from having 4 tabs open and having my computer brought to a screetching halt, was enough of an issue that I finally decided to do something about it. To my surprise, firefox simply, would not start, unless, I gave it at least 2700MB of memory AND 300 (yes 300) subprocesses/forks for it to function. This problem was repated on chromium too, but I wont talk about it since this is the mozilla website. Mind you, I have an old computer with a max of 3,2G of RAM and a humble Core2Duo CPU. 99% of programs do not have any issues with my low specs, except of course, browsers in general. Now before anyone suggest I get a new computer, let me suggest something to you:

How about you learn how to fucking do your job? It isn't enough, that the wave of javascript confused web-monkeys fancy themselves as programmers of the modern age, when they need to pull megabytes upon megabytes of javascript code from 10 different sources for their hello-world grade "enterpreneur" landing pages with 10 different popups to even start considering to work on something (jQuery, React, Vue, whatever-else the f*ck you m*rons use) But we also have to deal with programs, that, for some strange reason, thing they require half, if not all the concievable resources of the machine they run on. No wonder that in todays world, people refer to these programs as malware, bloatware or spyware, depending on what the program is sending about you to servers you have no idea about, but you could get an idea if you just intercept the packets firefox is sending for example.

So, after that little went I will let you meditate on the following fact: When I run firefox with the limit of 3GB and 300 max subprocesses and open facebook, it crashes after a few minutes. LinkedIn Survives a little longer. Now that is a fact, you can test it yourself. Here is the code I use to start firefox:

firejail --rlimit-nproc=300 --nice=5 --cpu=0 --rlimit-as=3000m firefox %u

The `nice` part means to treat firefox with very low priority. This is to prevent my computer from hanging or swapping, by opening a few tabs and facebook or linkedin, and that is not a joke. I am aware that placing it so low on the prio list can cause issues but i did that after I had those issues. So no. I wont change it.

And I dont even comment on the flickering and graphical glitches that occur, simply because firefox doesnt have more than 3Gigs of address space! ITS RIDICULOUS! I wont attach any pictures as of yet, but I might in the future if you really want to see webpages just falling apart in front of you. And I mean it. ghosting characters (screen glitching/duplicating) pictures just randomly disappearing based on your mouse position (yes seriously) and then reappearing just when your cursor is in the sweet spot. Sometimes I have to scroll to find the sweet spot to see the pictures.

Now, mind you, this applies to pretty much any browser. I am just re-iterating this point because I want people who actually read this to be clear that this is more of an issue with the coding habbits people came to be accustomed to.

First question I'd like answered, besides how we got to the absolute clusterf*ck that is the modern web, how does a website, take up 3G+ of RAM? why would I need 8G of RAM just to browse the internet, when roughly 10+ years ago, I only needed 2G and that was enough to browse any website with many tabs and flash-powered videogames to run smoothly PLUS a simple 3D videogame rendering on top of that, on an intel pentium 4 or older? And 2g was considered a lot back then (maybe not exactly but you get my point). I hope I am not the only one noticing this trend. Because this is a very concerning trend. Needless to say about the countless problems people experience these days due to cyber attacks and data breaches and whatnot.

Second question is this: Is it possible, for you people at mozilla, to reduce your applications memory footprint? say, down to a few hundred. If not, I want to know why. And really explain it in detail to me, all the programming aspects of it. Because I honestly do not see any reason why a web-browser, should take up more than 1g, and that is being generous.

Third question: Will you, or anyone, ever care about fast and efficient software? You want to support people in poor countries yet you ship THIS? You want to support developing countries, when your software effectively forces them to invest in expensive machines to even browse the web? Don't kid yourselves, you arent helping anyone. If you were selling 4g i5 cpu laptops to your browser alone, I wouldnt be surprised. Because that is the absolute minimum one has to get to "check their emails" RIDICULOUS!

Fourth question: Did you ever think about how people were developing whole video-games with only a few kilobytes of ram and the games, well, worked? Your browser cant live in a low-budget environment. It wont even start. Or are we planing to send children in africa alien-ware laptops so that they can register an email address? "ooh boy it better have the newest GPU GeForce RTX 3080 TURBO X, 128Gs of RAM and i78000 with 10Thz too so that I can play me some FLASH(Unity WebGL) GAMES"

I am done with my complaint, I will be copy-pasting this to chrome developers too. I know you wont do anything about this, because if it really mattered, you would have done something about it already. And you didnt. And you wont.

Have a wonderful day.

Asked by gordon.zar 2 weeks ago

Answered by FredMcD 2 weeks ago

Please Help Me With Unwanted Tracking and Advertising

Hello! Please give me instructions on how to permanently block / stop FireFox's "Welcome Pages". I remember asking FireFox to block trackers and suppress as much advert… (read more)

Hello! Please give me instructions on how to permanently block / stop FireFox's "Welcome Pages".

I remember asking FireFox to block trackers and suppress as much advertising as possible. I never thought that FireFox would think that it was OK for FireFox itself to track me and send me unsolicited advertising.

I just received a FireFox "Welcome Page". This is something I don't recall ever seeing before. On the "Welcome" page I found a link that informed me that "Welcome Pages" are sent when people reach certain "Milestones". FireFox had to be tracking me in order to decide I'd reached a "Milestone" - although I have no idea what Milestone I reached.

On top of that, the so-called "Welcome Page" is actually an ADVERTISEMENT for an UNSOLICITED product offer to pay FireFox for something. What kind of "welcome" is that ?

All I can say is I'm very shocked that FireFox has taken advantage of making me feel I'm being protected from tracking and ads, which the browser seems to do quite well, EXCEPT for FireFox itself. That is shameful in my opinion.

Thank you in advance for your assistance helping me to go the extra mile and plug the tracking and ad leak I was not aware that I've had all of this time.

Asked by ruthyruth5 3 weeks ago

Last reply by oladedavid5 3 weeks ago

Can no longer log in to my Firefox browser, which has disappeared. This follows an attempt to upgrade to your latest version

I would like to return to and continue using my last Firefox browser, which disappeared when I attempted to upgrade to your latest version. Is it possible you could provi… (read more)

I would like to return to and continue using my last Firefox browser, which disappeared when I attempted to upgrade to your latest version. Is it possible you could provide numbered 'baby steps' for me to follow to achieve this? Thank you. David Meek PS Frustratingly, my passwords, which were stored on the Firefox device, have disappeared, too).

Asked by davidm33k1 3 weeks ago

Last reply by cor-el 3 weeks ago

FireFox portable mode needed

It would seem that Mozilla has not yet created an official portable mode for Firefox(Seriously, after all these years?!?). It needs one in a bad way. Now when I say porta… (read more)

It would seem that Mozilla has not yet created an official portable mode for Firefox(Seriously, after all these years?!?). It needs one in a bad way.

Now when I say portable mode what I mean is that the Firefox EXE runs from the folder it's in, using profiles that generated and exist in that same folder and NOT in the user profile. This functionality is needed not just for easy portability, but also for easy migrations from one system to another or one installation of OS to another.

While the portability mode should be exclusive to the platform FireFox is being used on(IE Windows vs Linux, etc), it should be seamless transition otherwise.

Before anyone chimes in and says this is not possible, please don't waste your time. Forks of FF have been doing so nearly effortlessly for more than a decade while maintaining perfectly functionally and security with the same usability.

So Devs, can you please make this happen? We the public would ever so grateful.

Additionally, can we get some fine grained controls over the appearance of UI elements?

This double spacing nonsense is irritating.

Then there is the Extension Icons labels. They've been gone for a while and they need to return, or at least an option to enable them if we wish.

Next we have the "Home page and new windows" option in settings. Those two options should not be combined. When I open a new instance of FF, I would like to open a blank page. I don't want any navigation happening until I click something or type in an address. I expect FF to sit and wait for my input. Then when I click the "Home" icon button does it go to my define home page.

Next problem we have is the auto update feature. This seems to have become an incredibly nasty feature and behavior. For example, I recently updated to Windows 11. After migrating my previous install of FF to it, it swiftly and without ANY warning or user prompt at all updated itself from 78.15.0esr to 91.3. This was NOT desired So how about to folks show respect to us users by ASKING if we want to upgrade! Had a prompt appeared I would have swiftly canceled. Updates should ALWAYS be at the choice and involvement of the user, not at your whim. I had to spend 40minutes manually backtracking and recopying, which was unpleasant.

Please note that while my above statements have had some negativity to them, I am a ardent supporter of Mozilla and will continue to be. These above points are that of increasing frustration. I am of the school of thought that we the users should have complete and fine-grain controls over every aspect of how our browser operates, whether it be UI elements or nitty-gritty functionality.

I look forward to responses by members of the dev team.

Thank You, Lex

Asked by lexluthermiester 3 weeks ago

Last reply by Seburo 3 weeks ago

Really Annoying Firefox will not connect to the AT&T forums!

This is becoming more annoying than ever with Firefox. Goggle will not launch sites, or launches with blank white window. Does not happen using Safari. Here is a example… (read more)

This is becoming more annoying than ever with Firefox. Goggle will not launch sites, or launches with blank white window.

Does not happen using Safari.

Here is a example.


AT&T Community Forums https://forums.att.com


What is wrong with this browser!

Asked by rlmrlm 3 weeks ago

Last reply by jscher2000 3 weeks ago

no Firefox video player for CNN videos?

I've written about this before, but no help? I'm using Firefox Mac 78.15 (up to date). When I go to CNN and select a video, a thumbnail (still image) of the video appears… (read more)

I've written about this before, but no help? I'm using Firefox Mac 78.15 (up to date). When I go to CNN and select a video, a thumbnail (still image) of the video appears, but no player with controls, so no video. When I do the same on Chrome, I get a video in a video player, which plays just fine. Also, all other videos on FIrefox (YouTube Fox News, etc.) play just fine?

Asked by williemyers123 1 month ago

Last reply by williemyers123 3 weeks ago