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How to unlock my account?

Hi, I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data. If this is a v… (read more)

Hi,

I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

How to unlock my account? Thanks

Asked by hisham1978t 1 month ago

Last reply by jscher2000 1 month ago

No audio in FF

Hey Firefox community, I was watching videos on youtube using FF earlier on today and there wasn't a problem, but for some reason I'm currently not getting any sound on a… (read more)

Hey Firefox community,

I was watching videos on youtube using FF earlier on today and there wasn't a problem, but for some reason I'm currently not getting any sound on any website. I'm using a wireless headset and can hear the audio in steam/non-steam games, can talk to friends using discord and can play audio/video files that are stored on my HDD with no audio issues.

Here's what I've checked so far:

- Volume mixer says that FF isn't making any sound, which is odd. - I've turned off hardware acceleration as recommended on another thread, but to no avail. - I've restarted FF and my PC because sometimes it's just that simple. - I've tried other playback devices (computer headphone output, focusrite scarlett solo) and FF won't play through those either. - Just in case someone asks, youtube isn't muted.

I've isolated the problem to FF and considering that I hadn't changed any settings until after the problem occurred (hardware acceleration) I can't for the life of me figure out what might be causing this audio issue. Any help would be appreciated, but until then I'll have to use edge. *shudders*

Asked by adamjohnathanlee 1 month ago

Last reply by jonzn4SUSE 1 month ago

Saved logins and passwords for websites.

Hi, I am wondering why Firefox removed all logins and passwords. It used to be all in settings, now I am getting message: No logins found When you save a password in Fi… (read more)

Hi, I am wondering why Firefox removed all logins and passwords. It used to be all in settings, now I am getting message: No logins found When you save a password in Firefox, it will show up here Any help, thanks in advance.

Asked by Dziambis 1 month ago

Last reply by Dziambis 1 month ago

  • Solved

Can't Retrieve Bookmarks after latest update - 76

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bo… (read more)

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bookmarks', and I found backups from 2001, 2013, and I know I have backups 'older' than those on discs, but the ones missing (so far) are the most important and complete ones from the past 7 years. Please correct me if I'm wrong, but update 76 'seems' to necessitate syncing devices. I only have reason to browse on my desktop, so I didn't plan on syncing it with anything. I 'do' have a smartphone, but other than downloading malwarebytes and one other app, that I need, that's the extent of my 'online' activities on the phone. However, since I couldn't find my bookmarks without doing so, I decided to download Firefox onto my phone and try to sync them up. When I signed up for the Firefox account earlier, I changed my password with a password generator. However, my phone doesn't have all the characters on its keyboard that are in my password. You can customize the keyboard, but it looked like a magnificent pain to do so. Instead, it seemed easier to 'dumb down' my password from 40 characters down to around the minimum, at least until I got them synced. However, I tried twice with typing visible on the phone and it said the password was wrong, so instead of trying a third time, and getting locked out of Firefox - I came here to see if anyone could help me. I know that rebooting often corrects a lot of things, but since I don't have these bookmarks backed up anywhere - I was afraid this might be a case where it may make the bookmarks more difficult or impossible to retrieve. Thanks in advance.

Asked by Help Please 1 month ago

Answered by Help Please 1 month ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 7 months ago

Last reply by cor-el 1 month ago

Preventing addons from automatically opening tabs

Hi, I would like to know how to control whether my add-ons should open their tabs automatically. I have alot of add-ons, and once in a while, probably after updating betw… (read more)

Hi, I would like to know how to control whether my add-ons should open their tabs automatically. I have alot of add-ons, and once in a while, probably after updating between two periods of time when using Firefox, add-ons would open their about pages, settings, home pages, etc. Can you please tell me how to assign what add-ons can open their pages automatically? That should save me from some lags and also a bit of time spent. Thanks!

Asked by Chang Li 1 month ago

  • Archived

Lost passwords after updating Firefox

I downloaded the recommended update by Firefox for our browser. Apparently, I inadvertently did not carry the passwords over in the application or something. I am so up… (read more)

I downloaded the recommended update by Firefox for our browser. Apparently, I inadvertently did not carry the passwords over in the application or something. I am so upset with myself because I no longer have any passwords. I chose Firefox many years ago for the convenience of having our many passwords securely and readily available. Now I have nothing! All our financial and medical accounts have passwords and I can no longer get them. PLEASE HELP

I still am unable to get my Firefox profile password. I don't remember and I cant sign on. I am using Firefox as my search engine but I cannot update nor organize my bookmarks because I don't have my password for the Firefox account. I'm almost ready to give Firefox the boot!!! PLEASE HELP

Asked by n.b.munhofen 7 months ago

Last reply by kevin.keismith 2 months ago

  • Solved
  • Archived

Add ons not working or showing up

I am running Firefox 76.0.1 on GalliumOS 3.1 on a Lenovo N21. For some reason, my add ons don't show up or work, even though they are installed. Firefox works great on … (read more)

I am running Firefox 76.0.1 on GalliumOS 3.1 on a Lenovo N21. For some reason, my add ons don't show up or work, even though they are installed. Firefox works great on my other two machines, and used to work great on this one. Thank you Jason Stone.

Asked by jasonstone20 7 months ago

Answered by AKASH kUMAR 7 months ago

  • Solved
  • Archived

Side Panel for Web Browsing

Hello! I'm a new user to Firefox switching from Google Chrome. I'm looking for some type of extension or something that will allow me to view websites in a side panel. Pa… (read more)

Hello! I'm a new user to Firefox switching from Google Chrome.

I'm looking for some type of extension or something that will allow me to view websites in a side panel.

Page to Popup extension is okay, but I'd like to be able to have multiple websites I can just click on to see the brief view in the web panel.

Any help would be greatly appreciated!

Asked by Pokemonsaywut 8 months ago

Answered by McCoy 8 months ago

  • Solved
  • Archived

Slow opening of new tabs

Firefox very slowly opens websites from other sources - Evernote, messenger, office word, PDF. It's not really the fault of a too slow laptop (i7-1065G7, 16 GB frame memo… (read more)

Firefox very slowly opens websites from other sources - Evernote, messenger, office word, PDF. It's not really the fault of a too slow laptop (i7-1065G7, 16 GB frame memory, SSD NVMe + current drivers).

It makes my work very difficult, is there any solutions?

Best Regards Rafał Kita

Asked by rafkita 7 months ago

Answered by Ankit Kumar 7 months ago

  • Archived

When opening a downloaded file, Firefox doesn't use the system default application (Kubuntu 20.04)

When I download a file (eg. a debian binary package) and click to open it from Firefox' download tab, it doesn't use the system default application (here, Ark instead of … (read more)

When I download a file (eg. a debian binary package) and click to open it from Firefox' download tab, it doesn't use the system default application (here, Ark instead of QApt)

Asked by yannl35133 8 months ago

Last reply by ascaris 2 months ago

  • Solved
  • Archived

How to hide the address/URL bar again ?

Hello all, I run a bunch of web applets locally on my computer for personal use only (http://localhost/...), and until recently I could successfully launch FF using windo… (read more)

Hello all,

I run a bunch of web applets locally on my computer for personal use only (http://localhost/...), and until recently I could successfully launch FF using window.open(...) with the new window NOT showing the address bar (because it takes space and looks ugly within the applet, so I want to avoid it at all cost).

I believe this changed with FF 76 (I now run v. 76.0.1 64-bit on a Windows10 based computer), anyway at this point it seems impossible to NOT have the address bar show up in a FF window. :-/

To be clear : I have searched for a solution in this forum and elsewhere, found the solution to another new problem with FF ("megabar"), also seen the trick to hide the url in the address bar - but this is not what I'm looking for : I just want to *get rid of the address bar*, period.

Thanxx in advance for any help with this issue (surprised noone else seems to complain about this). :)

Asked by cfdhacker 7 months ago

Answered by jscher2000 7 months ago

  • Solved
  • Archived

from past week or so I am getting this "Did Not Connect: Potential Security Issue" on well known sites

Some of well known sites such as "drive.google.com" & "mail.yahoo.com" is resulting in "Did Not Connect: Potential Security Issue page" in Firefox. They are opening j… (read more)

Some of well known sites such as "drive.google.com" & "mail.yahoo.com" is resulting in "Did Not Connect: Potential Security Issue page" in Firefox. They are opening just fine in other browsers.

This issue has cropped up since past week in Firefox. Not sure what is the root cause behind the problem. I have tried re-installing Firefox, but still no change.

I have checked the certificates of those sites, and they are seems to be in order. I mean other browsers are able to open without issue, then why Firefox is not opening them for me?

Please let me know if this issue can be fixed in Firefox.

Asked by Sujit 7 months ago

Answered by FredMcD 7 months ago

  • Solved
  • Archived

Onlinr bank page won't load

My online bank page won't load. After log in I get a blank white page. I can log in with other browsers. I can load other web pages with Firefox. Using 76.0.1 Thanks … (read more)

My online bank page won't load. After log in I get a blank white page. I can log in with other browsers. I can load other web pages with Firefox. Using 76.0.1 Thanks

Asked by rchevat 8 months ago

Answered by cor-el 8 months ago

  • Archived

Why does Firefox open older windows instead of recently closed one?

I had Firefox opened in a main windows with maybe 50 tabs of tabs I wanted to look at (documentaries, stand-up shows, stuff from work etc). I opened a second window and w… (read more)

I had Firefox opened in a main windows with maybe 50 tabs of tabs I wanted to look at (documentaries, stand-up shows, stuff from work etc). I opened a second window and while navigating in the second window I mistakenly close the main. As one does, I hit Open recently closed window. Guess what? Firefox opens a window from yesterday and a few more empty ones, but not the one I just closed. Can someone help me with this?

Asked by GrammarNazi238 8 months ago

Last reply by cor-el 2 months ago

  • Solved
  • Archived

Secure connection failed

Hello, One website gives me a failed secure connection: An error occurred while connecting to www.cdkeypt.pt. PR_END_OF_FILE_ERROR This error is in Firefox but this site … (read more)

Hello,

One website gives me a failed secure connection:

An error occurred while connecting to www.cdkeypt.pt. PR_END_OF_FILE_ERROR

This error is in Firefox but this site doesn't work in any browser

I restart the pc when it re-enters the desktop if i open the browser before the computer fully starts the site works fine which makes me conclued that something is interfering with it and it most be an update or something because i didn't install anything new, but what? it is only this site that doesn't work all the others are working fine.

I tested opening the site in another pc in my network and it works fine.

I hope someone can help me,

Thanks

Asked by Mr_x 8 months ago

Answered by Mr_x 7 months ago

Annoying update message

How do i stop firefox from annoying me with "Whats new in this update" message? I don't do updates very often because most of the times firefox gets worse after i update,… (read more)

How do i stop firefox from annoying me with "Whats new in this update" message? I don't do updates very often because most of the times firefox gets worse after i update, before it gets fixed again. I have that problem on PC and Android phone, so i know its true. The old way over "About config" does no longer apply. The prompt pops up every couple of minutes and annoys the hell out of me. PLEASE HELP ME TO STOP THIS NONSENSE. Thanks

Asked by marc-antonio1979 2 months ago

Last reply by FredMcD 2 months ago

Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.com

I have been using Firefox to log into the ADP site ever since my company changed to them. Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.c… (read more)

I have been using Firefox to log into the ADP site ever since my company changed to them.

Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.com

Not sure if this was after an update or not. It has worked until a few days ago. Chrome and IE works, but not FF.

ADP gives no errors, just comes back to the same login screen.

Curt

Asked by KidByte 3 months ago

Last reply by KidByte 3 months ago