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MS Edge took away part of my Firefox programs and data.

I had to use Edge this afternoon to open my Brother printer/etc. I was in a hurry to scan something. Now it appears that MS Edge has taken some data and the Brother prog… (read more)

I had to use Edge this afternoon to open my Brother printer/etc. I was in a hurry to scan something. Now it appears that MS Edge has taken some data and the Brother program out of Firefox. Help please! Thank you.

Asked by Marcia Mills Hatman 2 months ago

Last reply by graham.eley 11 hours ago

Alphabetizing Bookmarks

With very vague help from your Support answers, I figured this out on my own and had to comment because all too many times your experts forget they are not always dealing… (read more)

With very vague help from your Support answers, I figured this out on my own and had to comment because all too many times your experts forget they are not always dealing with techs on answering these questions. For me this is what worked when I tried to alphabetize my bookmarks: Open LIbrary, show all Bookmarks (bottom of the list of bookmarks), click on Views and select Sort.

Asked by deborah_nunez 4 days ago

Last reply by cor-el 4 days ago

I want you to stop pestering me abuout updates. I'll do it when I feel like it, please.

the little green arrow is enough to remind me that I can update. I don't need you stopping my productivity every so often to display a window asking me to update now. sto… (read more)

the little green arrow is enough to remind me that I can update. I don't need you stopping my productivity every so often to display a window asking me to update now.

stop ...

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Bryan 1 week ago

Last reply by FredMcD 1 week ago

When window opens, it's not in Normal mode

Hello, I link many items to Pinterest from my page. In the past, when I clicked the Pinterest button, the new window would open up in normal mode. For some reason, now … (read more)

Hello, I link many items to Pinterest from my page. In the past, when I clicked the Pinterest button, the new window would open up in normal mode. For some reason, now when I click it, it opens Normal (I guess), but it's a very small window. I've tried to resize it so it opens that way next time, but nothing saves. Do any of you have suggestions on how I can fix that? It's a pain having to resize the window every time. Thanks so much.

Asked by info2152 2 months ago

Last reply by cor-el 2 months ago

How can you set Firefox so that it only uses the arrow buttons to go back a page?

Applications that run inside the browser, e.g. on-line version of Excel, use the same finger swipe controls as the browser itself. This creates problems, the most annoyi… (read more)

Applications that run inside the browser, e.g. on-line version of Excel, use the same finger swipe controls as the browser itself. This creates problems, the most annoying of which is trying to move around in an on-line Excel spreadsheet and the browser thinks you want to go back an entire web-page. If you don't perform the swipe exactly right all of a sudden not only did you lose your work and train of thought, you need to log back into the on-line document etc etc.

How can you set Firefox so that it only uses the arrow buttons to go back a page?

Asked by ES 1 week ago

Last reply by cor-el 1 week ago

Firefox snap package: how to open downloaded files?

Firefox came preinstalled as snap package on ubuntu 18.04, but has been giving trouble since I'm running through problems when downloading files: The only way I can view … (read more)

Firefox came preinstalled as snap package on ubuntu 18.04, but has been giving trouble since

I'm running through problems when downloading files:

The only way I can view a downloadable file is by saving it somewhere in my home directory and then open it which is a pain!

The open with dialog box only give url script handler and firefox browser as options neither of each work

On ubuntu support it was suggested to remove snap package and install deb package, but what's the point of a snap package then?

It look s like firefox doesn't handle anything beyond home directory, while as said above chrome does instead

Any clues

Asked by chet10 2 months ago

Last reply by Zhian 1 week ago

Update to 76.0 fails everytime

I use a mid 2011 Mac (16GB of RAM) which has maxed out on El Capitan 10.11.6. I have 2 issues. Every time I open Firefox, it says that it is trying to install a helper t… (read more)

I use a mid 2011 Mac (16GB of RAM) which has maxed out on El Capitan 10.11.6. I have 2 issues. Every time I open Firefox, it says that it is trying to install a helper tool which will happen on restarting Firefox. Nothing seems to happen. When I next reopen Firefox this process repeats.

I have also downloaded and try to install 76.0 several times but eachtime I restart Firefox I remain on 75.0.

Any thoughts?

Asked by skitter 3 weeks ago

Last reply by McCoy 2 weeks ago

PKCS#11 Security device stops allowing login of CAC credentials

Hello, I use Firefox 75.0 on an Ubuntu 18.04 system to access CAC enabled (smartcards) US government websites. Generally all works as desired. However, intermittently (… (read more)

Hello, I use Firefox 75.0 on an Ubuntu 18.04 system to access CAC enabled (smartcards) US government websites. Generally all works as desired. However, intermittently (couple times a day ---> once every few days) the browser simply, quietly refuses to allow the CAC to login, when I visit a CAC-secured site. A browser dialog is presented and asks for my PIN, but closes without error, yet the PIN is not accepted and the site (correctly) refuses access. In my troubleshooting, I found that if I look at the Security Devices tab under Privacy&Security, the PKCS#11 module shows the CAC as not logged in. If I attempt to log in at that page, I get the usual PIN dialog, but after submission, a new message box appears with the notice that "Log in failed", and I can see that module still says Log out.

It appears that some file lock or related mechanism is in effect and needs to be reset. The only solution I have been able to use is close Firefox completely (all windows), and restart. This works but not desired as I have several different sites I'm active on, and each requires separate logins.

Any suggestions for further troubleshooting would be appreciated. My forays into Google searches all end up as help to get CAC card working, which is not my problem. The card works until Firefox (or something related in the middleware) freezes and the only recourse is to restart.

Cheers, --Jim

Asked by Jim Parker 1 month ago

Last reply by cor-el 2 weeks ago

Yahoo email password change

Hi, I recently had to change my yahoo email password. I changed it ti Thunderbird but now even though incoming mail works fine, I can't send emails. Also, how can I see … (read more)

Hi,

I recently had to change my yahoo email password. I changed it ti Thunderbird but now even though incoming mail works fine, I can't send emails.

Also, how can I see my password to this Forum? I want to back it up but I don't remember it and if my browser looses it, I'd need to establish a new account and I'd like to avoid that by having a back-up of my Password.

Thanks in advance for your help. Bill

Asked by Bill Beausoleil 2 weeks ago

Last reply by cor-el 2 weeks ago

How to delete my sync account from FireFox browser and all the data of this account

Hi guys. I tested this recently on notebook with Windows 10. I installed Firefox, sign in to my account, synced everything. Let's say, I need to delete all the data and t… (read more)

Hi guys. I tested this recently on notebook with Windows 10. I installed Firefox, sign in to my account, synced everything. Let's say, I need to delete all the data and this account from this particular device. I couldn't find such an option. When I deleted my account from Firefox, all the data left on the notebook! Even when I uninstall the browser, and then install it again - browser restored all the data!!!

Is it possible to delete my sync account and all the data related to it: history, bookmarks, sessions, extensions, add-ons, everything?

Let's say, I'm signed in on a friend's laptop and need to delete everything later.

Asked by Aladdin 2 months ago

Last reply by santana 2 weeks ago

Why is FF so set against accessibility?

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamb… (read more)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

Asked by drduncan 2 months ago

Last reply by the-edmeister 3 weeks ago

www.<website>.com in location bar creates http://www.<website>.com, not httpS://www.<website>.com

When I key www.<website>.com in location bar and hit enter, Firefox uses http://www.<website>.com, not httpS://www.<website>.com, to find the website. M… (read more)

When I key www.<website>.com in location bar and hit enter, Firefox uses http://www.<website>.com, not httpS://www.<website>.com, to find the website. Most of the time the http:// version does not resolve to a website. It just hunts and hunts and hunts. This same thing happens many times when I click on a link in gmail which I open in Firefox.

Since we are all supposed to be using httpS:// these days, why doesn't Firefox default to https://?

Is there some setting that I'm missing?

Thanks, Caitlin

Asked by Caitlin 1 month ago

Last reply by jscher2000 3 weeks ago

Cookies expiration doesn't match with local time

i just created my login with cookies, i set cookie with expiration 16 minute later. Why the time between in the page and console bellow doesn't match ? my cookie expirati… (read more)

i just created my login with cookies, i set cookie with expiration 16 minute later. Why the time between in the page and console bellow doesn't match ? my cookie expiration should be 13:31 pm not 06:31 am.

Asked by fauzansaja10 4 weeks ago

Last reply by Pallavi kumari 4 weeks ago

Need to share Firefox profiles between multiple computers

Have a desktop and 2 laptops, (old and new). Need to share 100% of the desktop's Firefox profile directory structure with the 2 laptops. Meaning from the desktop; scp -rp… (read more)

Have a desktop and 2 laptops, (old and new). Need to share 100% of the desktop's Firefox profile directory structure with the 2 laptops. Meaning from the desktop;

scp -rp .mozilla/* laptop:~/.mozilla/

For security reasons, (and yes, I do work with government mandated private information), I can not share anything beyond my computers. So, the cloud is out of the question.

All I want is to copy my home directory from the desktop to the laptops, when needed.

Asked by KS 1 month ago

Last reply by Andrew 1 month ago

Sign out from Outlook issue

This have been going on for a while, but now it´s really irritating and I would so appreciate if someone could help me . Often (not always) when I click on my profile pic… (read more)

This have been going on for a while, but now it´s really irritating and I would so appreciate if someone could help me . Often (not always) when I click on my profile pic to log out, the option so sign out is missing. Sometimes I have to refresh the page 15-20 times before the option "sign out" shows again. I have tried disable my add-ons or whatever they are called.

Please help.

Asked by Rexxo 1 month ago

Last reply by jscher2000 1 month ago

Filename of a download-pdf is scambled into 8 characters

Hello to all, I work with Firefox 75.0 (64-bits) and I keep it always updated. My telecomprovider offers me regularly the invoice in pdf-format. When I download it, the f… (read more)

Hello to all, I work with Firefox 75.0 (64-bits) and I keep it always updated. My telecomprovider offers me regularly the invoice in pdf-format. When I download it, the filename is changed into 8 characters, not being a sensible or readable name (ie "7fH5Rsd3.pdf"). When I asked the the provider to change this, it was clear it already is. Other customers working with IE or Chrome etc. don't have this problem. It was suggested this could be Firefox itself. The strange thing is this happens only with this provider and apparantly only with me. Everywhere else pdf's or any other file downloads just fine with their respective names. So, what could be the cause? One obscure setting in Firefox? Or should I look elsewhere? BTW: this is happening with all previous versions of Firefox, but I don't know when it started.

Asked by Lis20 2 months ago

Last reply by jscher2000 1 month ago