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I've had over 60 crashes in the last 24 hours and no idea what I'm doing to cause them.

I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 2… (read more)

I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 24 hours, including 6 in the process of writing this post. The crashes do not seem to be caused by any specific website or action, and they still occur in safe mode. It is becoming increasingly rare for Firefox to last more than a few minutes without crashing. Any information that would alleviate me of this problem would be greatly appreciated. Some error reports are listed below:

68629781-e276-4f4c-9dd1-00ee60200117 c99db3fa-03ae-4b5b-90b8-9aa3c0200117 bp-a3917ccc-02b7-4433-a279-136e40200117 72931ed9-4d79-4ee7-8954-28b830200117 eb1c3d21-f920-4c1d-a472-452530200117

Asked by X 4 months ago

Last reply by FredMcD 2 months ago

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (read more)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Asked by elnoichi 2 months ago

Last reply by cor-el 2 months ago

Upgraded FF to 73.0.1 and it broke https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new… (read more)

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new Dell Inspiron 3670 with FF 72.0.1 was working just fine. I upgraded to FF 73.0.1 and now these two web sites freeze. I have to shutdown FF and restart it to make them work. It worked fine with 72.0.1 and it works on my old Dell Inspiron with 72.0.1. I reloaded 72.0.1 on my new Dell and now these sites are working again.  ? ? ? ? ? I uninstalled Flashplayer and reinstalled it.

Asked by spikejones 3 months ago

Last reply by McCoy 3 months ago

My Firefox 72.0.2 doesn't save history at all

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everythi… (read more)

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

Asked by musicweb1 4 months ago

Last reply by jscher2000 3 months ago

Firefox crashes

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterpris… (read more)

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!

Asked by hbschofield 4 months ago

Last reply by FredMcD 3 months ago

Content is not drawn on the entire screen on Linux

Sometimes, when I open the browser, ALL content is not drawn to the window size, as shown in the screenshot. In this case, mouse events are tracked as if everything was d… (read more)

Sometimes, when I open the browser, ALL content is not drawn to the window size, as shown in the screenshot. In this case, mouse events are tracked as if everything was drawn correctly, i.e., to the entire size. Only resizing the window helps. How to fix this problem? This happens not only in KDE, but also in GNOME. Clearing the profile didn't help. Running without extensions too. Such a problem still sometimes occurs. OS: ArchLinux https://imgur.com/a/X7Ue9Al

Asked by Daniel Bernar 3 months ago

Last reply by FredMcD 3 months ago

How to fix Access Denied to http://support.microsoft.com

After the January update Mozilla Firefox reloads to many Microsoft websites delayed Access Denied. https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-s… (read more)

After the January update Mozilla Firefox reloads to many Microsoft websites delayed Access Denied.

https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet" on this server.

Reference #18.2d15e8ac.1580920353.2dd4db75


https://support.microsoft.com/ Access Denied You don't have permission to access "http://support.microsoft.com/" on this server.

Reference #18.615e8ac.1580920716.53b779b2


https://support.microsoft.com/en-us/...-update-errors Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/10164/fix-windows-update-errors" on this server.

Reference #18.5d472317.1580069149.1b9f5e94

https://support.microsoft.com/en-us/...update-history Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/4529964/windows-10-update-history" on this server.

Reference #18.66472317.1580069133.9cd4a82b

https://support.microsoft.com/en-us/...cle-fact-sheet Access Denied You don't have permission to access "http://support.microsoft.com/en-gb/help/20443/windows-10-battery-saving-tips" on this server.

Reference #18.5d472317.1579991513.16dd70d8

https://support.microsoft.com/en-us/...l-numbers-when Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/937251/disk-drive-numbers-may-not-correspond-to-the-sata-channel-numbers-when" on this server.

Reference #18.5d472317.1580051243.19dacd87



There are several hundred browser websites that are opened after reboot with Mozilla Firefox reload.

How did this happen with a reload?

Is this a cache or cookie problem?

What was changed in the January Mozilla Firefox update?

Ccleaner requires that the browser is closed to clear cache and cookies.

If this were done the several hundred webpages would no longer reopen.

How can the Mozilla Firefox browser be modified so that it no longer displays Access Denied without losing the reload option for the hundreds of websites that are currently open?

(The browser typically has the default settings)


The Google Chrome and Internet Explorer browsers can open these websites without problems. Other end users opening the same websites with Mozilla Firefox did not see Access Denied.


For this problem please indicate:

What specifically happened with the January update that may have caused this problem? If it was not the January update what else could have caused this problem? How can the problem be fixed so that the webpages that are currently open can easily be reopened after a reboot with reload? What could have been done to prevent this Access denied problem?

Asked by ineedhelpwithfirefox 3 months ago

Last reply by jscher2000 3 months ago

AVG keeps saying that there is a THREAT detected in Monzilla killssource.com that it is infecter with Malware-gen trojan. what can I do about this as it happens

AVG says Threat name Other;Malware-gen [Trj] URL https;//killssourcs.com/21c1e810f7f98f00b3.js Process C;\Program Files\Mozilla Firefox… (read more)

AVG says Threat name Other;Malware-gen [Trj] URL https;//killssourcs.com/21c1e810f7f98f00b3.js Process C;\Program Files\Mozilla Firefox\firefoex.exe Detected by Web Shield Status Connection aborted

Asked by dmcar88233 4 months ago

Last reply by jscher2000 4 months ago

I am getting very tired of having to log in to Firefox *EVERY* *SINGLE* *FREAKING* *TIME* I reopen the browser on my new MacBook Pro - HELP!!!

Every time I open Firefox it brings up a screen as if I am a brand new user starting out for the very first time. The disk image in my downloads folder has long since be… (read more)

Every time I open Firefox it brings up a screen as if I am a brand new user starting out for the very first time. The disk image in my downloads folder has long since been deleted, so I'm pretty sure it's not running from that. I went and looked at "application binary" and it gave me a headache, plus there was no indication in the prior "support" replies of what the changes I might or might not observe therein would mean, so I was unmotivated to keep turning Firefox off and on and then checking to see if any of the characters in the very long text string had changed. I seem to have about 10 profiles, none of which have been created by me on purpose. I tried opening a couple of them, and got messages about various updates Firefox wanted to perform, but none of the opening screens had my information loaded. I've just lost a half hour of my life down this rathole this morning, and I still haven't gotten around to completing the search which was the reason I opened Firefox this morning in the first place. Imma have to go back and use Safari I guess, since Safari isn't suffering from "Susan Amnesia"

Asked by Susan Knowles 4 months ago

Last reply by cor-el 4 months ago

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (read more)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 4 months ago

Last reply by FredMcD 4 months ago

Remove Icons from address bar

My address bar on my tablet is small due to my screen size and caused by the icons as shown in the screenshot I cannot see the address anymore and sometimes even not clic… (read more)

My address bar on my tablet is small due to my screen size and caused by the icons as shown in the screenshot I cannot see the address anymore and sometimes even not click it to edit. How can I remove them? I would expect all these yellow marked icons in the bar outside the address edit so I can add and remove the like all other icons.

Asked by werbenirvana 4 months ago

Last reply by cor-el 4 months ago

I can see random people's information on log in pages

When I am taken to a log in page or an account page on several completely different websites, I can see random peoples personal information like their full names, email a… (read more)

When I am taken to a log in page or an account page on several completely different websites, I can see random peoples personal information like their full names, email addresses and phone numbers. When I go to one website, it automatically logs in to someone else's account and I have no idea who the person is. each time I click on the link, it brings up a new random person's account and info. It's not just happening on one website. I have no idea how this is happening and I worry that my account information is popping up on other peoples screens just like theirs is popping up on mine. I don't even know who to contact to try to resolve the problem. I even tried to call the Federal Trade Commision, but they didn't seem to care or want to help.

Asked by kimbowmansmith 4 months ago

Last reply by FredMcD 4 months ago

Import didn't work

Hi, after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I w… (read more)

Hi,

after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I was under the impression that you could choose what to clean and what to keep, but apparently I was wrong. I now have a clean install and all, but everything is reset - back to default.

I do have the old files on my desktop and tried to import them like mentioned here: https://support.mozilla.org/en-US/questions/1212433 But it didn't work at all. And to be honest ... I don't remember all of my passwords, which is what I truly need from my old files.

Asked by b.funk09 4 months ago

Last reply by FredMcD 4 months ago

Firefox starts on its own and opens an msn page. What is the issue and how do I fix it?

Firefox is closed and not open. I don't open or start it but it starts on its own and opens a webpage. I will list the pages this happened more than once. the pages are: … (read more)

Firefox is closed and not open. I don't open or start it but it starts on its own and opens a webpage. I will list the pages this happened more than once. the pages are: https://www.msn.com/ar-sa/?ocid=wispr&pc=u477 https://www.msn.com/g00/ar-sa/?ocid=wispr&pc=u477&i10c.ua=2&i10c.encReferrer=&i10c.dv=20 http://www.msn.com/?ocid=wispr&pc=u477 Same website with different URLs which scares me. Let me know what is wrong and how does this happen?

Asked by randyredfield123 4 months ago

Last reply by McCoy 4 months ago

you made me change my password! Now I would very much like to have everything Back!

Your browser left my computer, I had to re-download it ...you would not accept my password....had to change it. Now everything is gone. they say it was connected to the p… (read more)

Your browser left my computer, I had to re-download it ...you would not accept my password....had to change it. Now everything is gone. they say it was connected to the password you would not accept. it should be connected to me in a way I don't have to loose everything..... As smart as you guys are you should have a way for me to recover my old password.

Asked by its me 4 months ago

Last reply by FredMcD 4 months ago

weird font showed up on tab and search bar

I have a strange font that has randomly appeared in my search bar and in the tabs and other areas in firefox, latest version. I recently installed a large font pack, but … (read more)

I have a strange font that has randomly appeared in my search bar and in the tabs and other areas in firefox, latest version. I recently installed a large font pack, but did this on another computer with no issues. i tried getting rid of it, don't know how, your articles dont seem to answer this issue, the general font setting didnt work either, please help, or i will discontinue use of this browser

Asked by turbo 4 months ago

Last reply by Amit 4 months ago

Keep getting logged out

Firefox for Mac logs me out every time I sleep my computer. I have went to history in settings and unchecked cache and cookies but it still logs me out. It is working fin… (read more)

Firefox for Mac logs me out every time I sleep my computer. I have went to history in settings and unchecked cache and cookies but it still logs me out. It is working fine on my pc but just wont work on Mac.

Asked by mthendersonjr 4 months ago

Last reply by McCoy 4 months ago

my godaddy business website does not load my instagram business feed in firefox desktop.

the instagram feed loads in firefox for ios and in other web browsers, desktop and mobile devices. i've spoke to godaddy and it appears to be a firefox issue. can anyon… (read more)

the instagram feed loads in firefox for ios and in other web browsers, desktop and mobile devices. i've spoke to godaddy and it appears to be a firefox issue. can anyone help?

Asked by suarez.aleida 4 months ago

Last reply by Wesley Branton 4 months ago