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Sometimes Google and Youtube dont load: PR_END_OF_FILE_ERROR

Every few days when i try to use Youtube or Google in Firefox i get the Error Message "Secure Connection Failed" and the Code "PR_END_OF_FILE_ERROR". This is very annoyin… (read more)

Every few days when i try to use Youtube or Google in Firefox i get the Error Message "Secure Connection Failed" and the Code "PR_END_OF_FILE_ERROR". This is very annoying and i did not find a way to fix this for me. The only workaround is using another browser. I have the Version 68.0.2

Asked by Philipp 1 year ago

Answered by Eldar Value 1 year ago

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Font size of bookmarks bar

Is it possible to change the font size of the bookmark bar? The text size and buttons are quite small on a large screen. Was wondering if there was a way to change the fo… (read more)

Is it possible to change the font size of the bookmark bar? The text size and buttons are quite small on a large screen. Was wondering if there was a way to change the font size. Thank you!

Asked by awdugger 1 year ago

Last reply by smotri 10 months ago

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TLS handshake for minutes, then fail. Computer restart always fixes

This started when I installed V68 on my Mac (I'm on 68.0.2 now, Mac is 10.12.6). About half the time when I start my computer in the morning, when I try to browse *any* … (read more)

This started when I installed V68 on my Mac (I'm on 68.0.2 now, Mac is 10.12.6). About half the time when I start my computer in the morning, when I try to browse *any* site (http or https), I get the TLS handshake attempt that lasts for several minutes, then connection fails.

BUT, *unlike other posts with this problem*, if I restart my computer (restarting FF does not fix it), all is well. A detail (not sure if relevant): the pages my (Comcast) server has local copies of, that is, my home page and a couple of very frequently accessed pages, I can access, but any other site, regardless of http or https, results in the TLS handshake "freeze 'n fail."

  • Edit: I just lost then, 10 mins later, regained my Comcast (internet, mail, cable). I did not re-start computer or FF, but when signal returned, I got the dreaded TLS Handshake Freeze 'N Fail. Again, computer restart let me come here to report.

Asked by ChrisG 1 year ago

Answered by ChrisG 10 months ago

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I can't summarize my problem in a short sentence. How can I get more involved support?

Firefox is installed on both my home laptop and my work desktop. I recently started getting the following error when trying to log into my bank site on the home laptop; "… (read more)

Firefox is installed on both my home laptop and my work desktop. I recently started getting the following error when trying to log into my bank site on the home laptop; "Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." I have included a screenshot.

I can log into the same site from my work computer with no problem. I also have Chrome installed on the laptop and can log into the bank site properly.

My laptop has Firefox version 68.0.2

Asked by fl_shiekie 1 year ago

Answered by cheekyp123 1 year ago

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icloud plugin not found, but is installed

When I try to turn on icloud bookmark syncing i get an error that the firefox bookmark plugin is not found. Have tried reinstalling firefox, disabling all other plugins,… (read more)

When I try to turn on icloud bookmark syncing i get an error that the firefox bookmark plugin is not found. Have tried reinstalling firefox, disabling all other plugins, loading in safe mode, etc.

Windows 10 Pro 1803 iCloud 7.13 Firefox 68.0.2 (64-bit)

Asked by waiting4tzeentch 1 year ago

Last reply by McCoy 1 year ago

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Why is there a small "Mozilla Firefox" box in the top lefthand corner of my PC (WIN7) screen that mimics the page title, and how do I get rid of it ?

This just appeared within the last two days and it is annoying !!! I'm not a power user and nothing I have tried seems to have any effect. It sits above the menu bar and … (read more)

This just appeared within the last two days and it is annoying !!! I'm not a power user and nothing I have tried seems to have any effect. It sits above the menu bar and mimics whatever I type in the search bar.

Asked by jon dee 1 year ago

Answered by cor-el 1 year ago

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Where is the bookmark import file after refresh?

I refreshed my Firefox but the bookmark file the Help Document said would be in the Old Firefox data folder is not there. As you can see in the image I do not have a file… (read more)

I refreshed my Firefox but the bookmark file the Help Document said would be in the Old Firefox data folder is not there. As you can see in the image I do not have a file called "places.sqlite". I only refreshed Firefox under the indication that I would not lose any of my bookmarks (they would be saved and I could get them back).

I had many bookmarks. Are they lost now?

Help Document: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders

Asked by cdnkevin 1 year ago

Last reply by cdnkevin 11 months ago

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Amazon Music cannot download files

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer … (read more)

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer support' firefox in this regard. A Firefox update is apparently needed. I am making this post mostly to notify mozilla if needed, and to ask if others have had the same problem.

Asked by Etnier 1 year ago

Last reply by James 11 months ago

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Firefox cannot keep track of the fact that it's already up to date

Mac OS X High Sierra 10.13.6 Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to… (read more)

Mac OS X High Sierra 10.13.6

Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to do one small thing to keep going, FF has been updated in the background, Restart FF" I do so. It opens up a new, clean profile in a new window (About FF now says 68.0.1 in this version of FF, and it downloads 68.0.2 and prompts to Restart FF (again)). At which point it runs "a new helper tool" and re-updates FF to 68.0.2. I then have to mess with about:profiles to go back to my profile. Things then run routinely for a few hours or a day, before the whole routine starts over again.

Alternately, if FF 68.0.2 is not running, if I open it (after opening and closing it several times without issue), I will get a message that "You've launched an older version of FF, Create New Profile or Quit". Create New Profile leads me through the routine above.

Versions of the above routine have happened not just between 68.0.2 and 68.0.1, but also between earlier version updates. That is, this has been going on for months. It does seem in the last couple of weeks that the interval of time has shortened and I'm having to do this routine everyday or even multiple times a day. I have no problems like this with FF on any other machine.

I've tried:

Trashing FF and re-dl'ing from Mozilla. No dice. Trashing FF, trashing Library/Cache/Mozilla and Firefox folders. No dice. Trashing FF, trashing Library/Application Support/Firefox/Profiles (and re-signing in to retrieve my existing bookmarks etc and re-setting up View and other Preferences). No dice.

If anyone has any ideas, I'll be grateful, thanks in advance.

Asked by david.doerksen 1 year ago

Last reply by david.doerksen 11 months ago

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scroll and tabs

Hello. Excuse me for my poor English, I was translating with the program. Recently assembled a new computer, quite expensive and powerful. And there was a problem with Mo… (read more)

Hello. Excuse me for my poor English, I was translating with the program. Recently assembled a new computer, quite expensive and powerful. And there was a problem with Mozilla Firefox. No other browser has such a problem. Namely: pressing the "scroll" button on the mouse does not work, i.e. I cannot hold down the "scroll" button and move the content of the page up and down and right and left. How can you turn on this button, as it was before on another PC. This is the first problem. The second problem is that when you create a new tab or open a page in a new tab, two of these tabs are created (attached image). Two identical copies. It's as if the mouse is double-clicking. But that's not true. I checked in other browsers. The mouse is new and working. I also checked with all the disabled add-ons. Help me solve these problems. Thank you.

Asked by Alexey 1 year ago

Last reply by Malsha Rajapaksha 12 months ago

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I very often get prompted to sign in again to Firefox Sync

Every few days or so, I notice that things don't get synchronised any more between my various Firefoxes (private Windows PC, work Linux PC, Android smartphone and Android… (read more)

Every few days or so, I notice that things don't get synchronised any more between my various Firefoxes (private Windows PC, work Linux PC, Android smartphone and Android tablet). The problem is always that I have to sign in again with my Firefox Account. It still remembers my user name, but I have to type in my password and occasionally also receive a confirmation email.

Does anybody know what the reason behind this could be and how to avoid this?

Asked by holzfaeller15 1 year ago

Answered by holzfaeller15 12 months ago

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There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. I reinstalled older version and its still happenin

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. Every day or two it kicks me out of all my accounts, uninsta… (read more)

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. Every day or two it kicks me out of all my accounts, uninstalls the add-ons and deletes all my history/cache/everything. So I reinstalled an older version and its still happening. I've been using Firefox for years and always loved it, never had any issues. Haven't changed any settings on my end that would affect this.

Asked by jenisabelfriend 1 year ago

Last reply by FredMcD 1 year ago

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Will Firefox ESR (LTS) have DNS over HTTPS (DoH) enabled in the near future?

I work for a MSP. One of our clients uses a customized version of Firefox ESR for one of their applications. We do not want to have DoH enabled as it will bypass filterin… (read more)

I work for a MSP. One of our clients uses a customized version of Firefox ESR for one of their applications. We do not want to have DoH enabled as it will bypass filtering policies put in place by the client. Are there any plans to for Mozilla to roll this feature out to LTS versions of Firefox? What is the timeline for deploying this feature to LTS?

Asked by Colton Droge 1 year ago

Last reply by cor-el 1 year ago

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Firefox blocks New York Times login

Login to the New York Times is in a permanent loop. You login in the usual way, and the page loads without logging you in. It tries to sell me a subscription when I alrea… (read more)

Login to the New York Times is in a permanent loop. You login in the usual way, and the page loads without logging you in. It tries to sell me a subscription when I already have one. I have already cleared the cache and cookies and suffered having all of my websites broken by Firefox forcing us to re-login to everything on the web over and over because we have to go through the ritual of clearing cache and cookies over and over because Firefox is always malfunctioning. I have already permanently disabled "hardware acceleration" and have done all of these multiple times, numerous times. It's undoubtedly Firefox built in security devices that are causing this block. Chrome does not cause this, but there are other reasons not to use Chrome unless I have to, which is what I now have to do because of Firefox hyper-intrusive "security" software. If I could disable all the security bloat in Firefox, I would do so. It's just impossible. It does on month after month, year after year. We are prisoners of these device builders!

Asked by bwp123 1 year ago

Last reply by bwp123 1 year ago

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Security: Firefox requests permissions to receive keystrokes from any app (macOS).

Is it normal for Firefox to generate a popup dialog box, stating something like "Firefox requests permission to receive keystrokes from any app in the system."? At first… (read more)

Is it normal for Firefox to generate a popup dialog box, stating something like "Firefox requests permission to receive keystrokes from any app in the system."? At first, I thought this was to enable copy/cut/paste via the clipboard buffer. Then I thought, "I never saw this before, why now, could this be malware trying to do something bad to my system.

Asked by firefoxx1 1 year ago

Last reply by cor-el 1 year ago