Firefox Support Forum

YouTube videos (both embeded and on website) seem to load (I can see thumbnails when I hover cursor over timeline) but will throw "An error occurred. Please try again later." when I click play.

Youtube debug info: "errorCode": "fmt.decode", "errorMessage": "An error occurred. Please try again later.", "wr": "GENERIC_WITHOUT_LINK"

This also happens in Private Browsing and Safe mode (addons disabled) in Firefox 75.0 and 76.0.1 (different user profiles) This issue does not occur in other browsers I have installed (Chromium, Iridium, Google C, and Pale Moon)

Everything was working fine a few hours ago, I have made no hardware, software or config changes.

EDIT: Just noticed the edit button, added a cropped screenshot of the issue.

Just planning ahead here...

I have Firefox 68.9.0esr (the latest esr version). I have Firefox set to “check for updates but let me decide whether to install them.” I have read that a new version of esr based on Firefox 78 will be released on June 30, 2020, but that there will be an approx 3-month overlap period during which one can alternatively choose to use additional 68.xx esr updates.

If I want to take advantage of this overlap period and keep using an up-to-date 68esr as long as possible, how would I do so? After June 30, will I be offered only 78esr versions, or will I be offered the “overlap” 68.xx? If the answer is that I will be offered 78esr as of June 30, how can I obtain the overlap 68 esr updates instead?

Thanks.

I'm on Mac. When I open a PDF in Firefox I get a print button and a download button. The download button does not offer a Save As option. It simply uses the name used in the browser - often this is a number or day or some other appellation that is less useful than allowing me to rename the PDF myself. Chrome offer to rename the file before saving but I hate Chrome.

Maybe I'm overlooking something?

we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps require us to use FF. Since the FF update in June, we are having random users crash everyday and the only thing that will get them working is to re-install FF we have the latest ESR and the regular version all on latest versions . Out of 200 or so PCs, we have at least 4 or 5 random users crashing daily. its not happening for me, but for many others its a regular thing.

Is there a paid option for FF support to help troubleshoot this? we cannot just go to another browser at this time. below is an example of error. can provide crash reports if needed. we have sent some crash reports but nothing so far has fixed this. Boss man thinks its due to one program or another causing this to close xul.dll __ just started crashing again with every launch.

AvailablePageFile: 10948079616 AvailablePhysicalMemory: 3160023040 AvailableVirtualMemory: 138531589087232 BreakpadReserveAddress: 2081169473536 BreakpadReserveSize: 83886080 BuildID: 20200429190206 CPUMicrocodeVersion: 0xb4 CrashTime: 1588969132 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1588767561 ModuleSignatureInfo: {"McAfee, Inc.":["EpMPThe.dll","EpMPApi.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["nsi.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","winmm.dll","webauthn.dll","DWrite.dll","wsock32.dll","WINMMBASE.dll","usp10.dll","wbemsvc.dll","wbemprox.dll","wbemcomn.dll","version.dll","dbgcore.dll","dbghelp.dll","wtsapi32.dll","dhcpcsvc.dll","avrt.dll","credui.dll","nlaapi.dll","d3d11.dll","wshbth.dll","uxtheme.dll","dwmapi.dll","ntmarta.dll","DXCore.dll","dxgi.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","profapi.dll","windows.storage.dll","msvcp_win.dll","cryptsp.dll","bcrypt.dll","wintrust.dll","ucrtbase.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","cfgmgr32.dll","bcryptPrimitives.dll","win32u.dll","oleaut32.dll","msvcrt.dll","sechost.dll","user32.dll","advapi32.dll","psapi.dll","SHCore.dll","shlwapi.dll","combase.dll","ws2_32.dll","setupapi.dll","imm32.dll","clbcatq.dll","shell32.dll","gdi32.dll","rpcrt4.dll","ole32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1414 StartupCrash: 1 StartupTime: 1588969132 SystemMemoryUsePercentage: 62 ThreadIdNameMapping: 680:"Gecko_IOThread",18824:"JS Watchdog",19360:"JS Helper",2804:"JS Helper",1884:"JS Helper",14320:"JS Helper",1656:"JS Helper",13604:"JS Helper",12392:"JS Helper",16680:"JS Helper",4912:"Timer",16648:"Link Monitor",12732:"Socket Thread",15080:"BGReadURLs",6128:"LSP Annotator", Throttleable: 1 TotalPageFile: 18174980096 TotalPhysicalMemory: 8511303680 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 3.04721 Vendor: Mozilla Version: 68.8.0

This report also contains technical information about the state of the application when it crashed.

Please Quit The Constant Update Windows until the newer Firefox versions actually work for W7!!!! Remember , W7 computers are not able to get the updates for make whatever is making all site buttons and switches disapprear. To new Firefox is also like Malware, very time consuming to uninstall, and I only can go to the latest full version I had saved. I have been a loyal user and contributer since the beginning, so Please Make Forefox Polite Again!

I cannot get to youtube. I get this screen in the screenshot then it redirects to https://googleads.g.doubleclick.net/ads/preferences/cu/optout?continue=aHR0cHM6Ly9jb25zZW50LnlvdXR1YmUuY29tL2FkP2NvbnRpbnVlPWh0dHBzOi8vd3d3LnlvdXR1YmUuY29tL3dhdGNoP3YlM0QzUkZvN3lzbDk0RSZnbD1HQiZobD1lbiZ4PTcmcGM9eXQmdXhlPTIzOTgzMTcyJnNyYz0x®ion=GB&xtoken=ADw3F8giP7BLYdd7VXmB2UPlWY6mVI8Wvg:1617727487469&ac_tld=com and finally to page not available

I know my browser is out of date i do not want the 'update' that ruin everything

It's good to have those built-in shortcuts, but it's stupid you can't modify them. When I use this website I can't input the division sign by pressing / on the keypad because it's the shortcut for Quick Find. I guess this is because the place to input is not a normal text box like in WolframAlpha , but part of the whole webpage(?). Add the function to customise shortcuts is much easier than let Firefox recognise and deal with this situation, I think. In fact, most software supports customising shortcuts, so I'm surprised to find there's no way for Firefox to do that.

This site is not opening in FF, will open in Edge. Disabled Ghostery, tracking protection in FF still not working. Added to exceptions list in Privacy Badger, no joy. Tried reset of browser with Ctrl+F5, and also enabled popups for this domain.

Hello,

My time is wrong in Firefox. When I see the time stamps of my productivity on any social or business site, they are about 4 hours ahead. In other browsers (Chrome & Edge), everything is fine. In Windows, my time is properly set. This includes my Time Zone in Control Panel as well.

I have uninstalled Firefox, restarted, and did a fresh install. I am having the same issue.

I use mostly Chrome browser but it's such a resource, memory and storage hog I've been using FF more. However, while spell check technically works, it's simply terrible and frustrating to use. With Chrome, I hardly had to add words to my dictionary while with FF/TB many essential basic words are flagged.

I read some other posts where FF flags most words, that's not my gripe. The dictionary is pathetic. I can't even find any add-ons/extensions that provide a greater vocabulary.

Are there some tips and tricks besides adding words one can use here?

Hi,

I need to use a german authority website in context with firefox (68.10.0esr) to transfer data to the authority. After putting in the data and choosing a ZIP file for upload, a app (java) should open. This is a governikus secure software to confirm my identity by using a card reader and a trustworthy ID card. But the java app doesn't start. I use java 8.251. I have removed all popup blockers. The versions I use are recomended by governikus. I tried this with the microsft IE11 as well, doesn't work ... Could the problem be java sript? I have to activate it but I don't know if it is activated and I don't know how to activate

I hope you deliver the solution ;-)

Regards

I am facing the problem to open the sites. When I used the network, it show the following error:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Please let me know your suggestion and comments.

Hi,

I had asked already this question and it didn't get any answer. It is pretty annoying so I will post it again.

When I search in the address bar ONE word and tap enter Firefox tries to go to this page (without the .com) it takes a while and eventually shows the google results.

It is very tedious

I have to select the search option in the drop down menu.

Also no search recomendations

Attached a screenshot

What can I do to search directly?

thanks