Showing questions tagged: Show all questions
  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

  • Archived

Firefox keeps resetting itself

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, m… (read more)

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.

It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.

I mean, my history, bookmarks, passwords, all remain intact.

But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.

My homepage, search and download settings are back to the defaults.

I have tried to refresh my browser, reinstalled my extensions, but still the same issue.

Help?

Asked by whyjay 1 year ago

Last reply by ryanrichards22 9 months ago

  • Archived

certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all … (read more)

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?

Thanks

Asked by dont_force_me_to_chrome 1 year ago

Last reply by rubyrose32442 9 months ago

  • Archived

Proxy with private browsing mode

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus preclud… (read more)

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus precluding the possibility of browsing.

Asked by beatricespada95 1 year ago

Last reply by jscher2000 10 months ago

  • Archived

Firefox Sync just deleted all my settings, passwords, addons, tabs and history

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password mana… (read more)

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password manager on iOS even there everything is deleted.

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Michael 11 months ago

Last reply by jscher2000 11 months ago

  • Archived

My antivirus program is telling me that Mozilla is giving me a trojan every time I open Firefox for the first time. What to do?

Recently, every time I open Firefox for the first time after starting my computer, I get a message from my anti-virus program, Bitdefender, that Mozilla is trying to infe… (read more)

Recently, every time I open Firefox for the first time after starting my computer, I get a message from my anti-virus program, Bitdefender, that Mozilla is trying to infect my computer with a Trojan (see file below). Each time I delete it. This has never happened before, and I have not had any trouble with Bitdefender before either. Is there a way to stop this Trojan from recurring?

Thank you?

Asked by Soretta 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

I want to completely move from chrome to firefox, however firefox is not syncing all my saved passowrd and it is not pssoible for me to move without everything.

As explained I am Unable to completely move from chrome to Firefox but for some reason Firefox doesn't wants to sync all my passowrds. I have tried to submit the CSV file… (read more)

As explained I am Unable to completely move from chrome to Firefox but for some reason Firefox doesn't wants to sync all my passowrds. I have tried to submit the CSV file but that was also not collected in firefox. Please help.

Asked by KratosHell 11 months ago

Last reply by n5mx 11 months ago

  • Archived

view loging history and location

I had fraudulent charges on my bank statement, in my google account it shows a device was logged in with my google account in Virginia using a firefox browser. Is there a… (read more)

I had fraudulent charges on my bank statement, in my google account it shows a device was logged in with my google account in Virginia using a firefox browser. Is there any way I can see or for Firefox to check the login history and location for my account so I can send it to the fraud dept of my bank? The date range I need it 20 - 25 May 2019

Asked by lalibertecn 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

i installed win 10 system,then download firefox and install firefox,but it can't login to my firefox account.

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't … (read more)

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't login. and Adblock Plus's Filter list also can't update.

Asked by Tianhui 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Linux & Mac computers not syncing bookmarks but show both FF sessions

If I display Firefox Accounts under sync in preferences, each computer shows the other's session, and each indicates the correct time of the other's sync. But the bookmar… (read more)

If I display Firefox Accounts under sync in preferences, each computer shows the other's session, and each indicates the correct time of the other's sync. But the bookmarks are not being transferred between the two. The Linux computer (running Quantum 67.0) has not been used for awhile, but it has a big buildup of bookmarks that need to be transferred to the Mac (67.0.2). Both machines have probably 10's of thousands of bookmarks organized in a complex nested hierarchy.

The Mac and a second Mac (also 67.0.2) are syncing bookmarks with each other correctly.

Asked by ProoVit 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Can't clear or delete Firefox history

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to f… (read more)

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to fix this issue?

Asked by Vatnik 12 months ago

Last reply by cor-el 12 months ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.o… (read more)

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.org:4.0.0 BuildID: 20190529130856 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1560095964 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1560019750 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 98 StartupCrash: 0 StartupTime: 1560095943 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190529130856","version":"67.0.1","vendor":"Mozilla","displayVersion":"67.0.1","platformVersion":"67.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"17.5.0","locale":"en-BE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","LowEndMachine":false,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1927","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-BE","nl-BE"],"regionalPrefsLocales":["en-BE","nl-BE"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.search.region":"BE"},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18056,"firstUseDate":18056},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"screenshots@mozilla.org":{"version":"37.1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"webcompat@mozilla.org":{"version":"4.0.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system colour scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18056}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"activity-stream-firstrun-trailhead-triplets":{"branch":"supercharge","type":"as-firstrun"},"rollout-etp-new-users-trailhead-1547192":{"branch":"active","type":"normandy-prefrollout"},"rollout-monitor-v2-1505837":{"branch":"active","type":"normandy-prefrollout"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",8:"JS Helper",9:"JS Helper",10:"JS Helper",11:"JS Helper",12:"Timer",13:"Socket Thread",15:"Cache2 I/O",16:"Cookie",17:"DOM Worker",17:"IPDL Background",20:"GMPThread",21:"Worker Launcher",22:"Compositor",23:"ImgDecoder #1",24:"ImageIO",26:"mozStorage #1",30:"mozStorage #2",39:"StyleThread#2",38:"StyleThread#1",37:"StyleThread#0",44:"ImageBridgeChild",45:"ProcessHangMon",41:"Lazy Idle",43:"localStorage DB",41:"DataStorage",42:"DNS Resolver #1",43:"URL Classifier",44:"Classifier Update",46:"Cache I/O",47:"DOM Worker",48:"mozStorage #3",48:"QuotaManager IO",49:"HTML5 Parser",49:"mozStorage #4",51:"DOM Worker",53:"SSL Cert #1",55:"SSL Cert #2",55:"IndexedDB #2",60:"DOM Worker",63:"IndexedDB #5",63:"DNS Resolver #2",62:"SubtleCrypto #1",63:"SaveScripts",64:"mozStorage #5",64:"DNS Resolver #3",65:"Font Loader",77:"StreamTrans #131",67:"ImgDecoder #2",66:"mozStorage #6",65:"ImgDecoder #3",64:"mozStorage #7", Throttleable: 1 URL: about:welcome UptimeTS: 21.14727624 Vendor: Mozilla Version: 67.0.1 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

Asked by mykim 12 months ago

Last reply by FredMcD 12 months ago

  • Archived

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes and page get stuck unless i click on OK.… (read more)

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes and page get stuck unless i click on OK....unistalled, refreshed, and even fresh install didn't help....how to get rid of this annoying msg....plz help

Asked by Rizwi 1 year ago

Last reply by cor-el 12 months ago

  • Archived

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Asked by Hollow-Colin 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

I down loamy bookmarks/history disapear & come back when I enter via login with username email sent wby FF How to fix?

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in wit… (read more)

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in with the link sent with am email telling me my user name but not instantly. I changed my password which may or may not be relevant. I have the latest Kaspersky & a 2 year old Dell XPS

Asked by jPendragon 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't install any add ons

Hi, I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/… (read more)

Hi,

I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/) in which workarounds were offered or users were advised to update to the latest version. I myself am using the latest version 67.0. I can see all my installed add-ons and can even update and install them where required, but I cannot seem to install any new add-ons at all.

I have included two screenshots showing that I am using the latest version and the second which does not show the usual 'Install add-on' but instead shows the button 'Only with firefox, get firefox now, even though I have firefox installed.

Any help would be appreciated. Thank you in advance!

Asked by marky267 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I submitted feedback through Firefox with personal information

I went to submit feedback regarding a bug (I know, dumb) via Menu>Help>Submit Feedback, I typed my feedback and didn't realize until AFTER I clicked submit that the… (read more)

I went to submit feedback regarding a bug (I know, dumb) via Menu>Help>Submit Feedback, I typed my feedback and didn't realize until AFTER I clicked submit that there was a disclaimer that this feedback would be public and therefore I shouldn't include personal information. Well, I included an email address. How can I get in touch with someone at Mozilla about deleting this feedback as it contains personal information? Thanks.

Asked by DrSassyC 1 year ago

Last reply by jscher2000 1 year ago