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I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?

Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

Asked by kensh3 1 year ago

Last reply by Wesley Branton 7 months ago

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Since latest update on Firefox I get tabs automatically opened for Ghostery and Youtube HD

Using Firefox 66.0.2 (64 bit) on a Macbook pro OS 10.14.4. Firefox has been my default browser for years but this issue has appeared since the last update of Firefox. Whe… (read more)

Using Firefox 66.0.2 (64 bit) on a Macbook pro OS 10.14.4. Firefox has been my default browser for years but this issue has appeared since the last update of Firefox. When Firefox is opened I get three tabs: one for my home page (Duckduck go), one for Ghostery settings, and one for Youtube HD settings. If I close Ghostery and YTHD the same thing will occur the next time Firefox is opened. At first I thought that the preferences to Ghostery and YTHD needed to be set (or reset), but these changes are not updated. I checked preferences of Ghostery and YTHD upon opening Firefox (when the additional tabs open) and preferences are not updated? Have no idea why this change is happening.

Asked by gm19 1 year ago

Answered by FredMcD 1 year ago

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List of Addons not visible after Firefox update

My Addons are working okay, however when I look at the about:addons page the list only shows blank spaces where addons should be, only a blue highlight shows if I click o… (read more)

My Addons are working okay, however when I look at the about:addons page the list only shows blank spaces where addons should be, only a blue highlight shows if I click on each addon.

This is the same for my Plugins and Themes.

I have tried deleting some files in my profile as suggested by others on here with similar problems but none work.

Asked by Richchad 1 year ago

Answered by Richchad 1 year ago

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All passwords on desktop disappeared available on android but will not sync

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (read more)

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Asked by adrian29630 1 year ago

Answered by FredMcD 1 year ago

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Can't activate bookmarks toolbar after importing bookmarks from Safari. All I see is "Getting Started."

I seem to have exported my Safari bookmarks and imported them to Firefox on my new MacBook Air, but I can't make them appear in the bookmarks toolbar. All that toolbar s… (read more)

I seem to have exported my Safari bookmarks and imported them to Firefox on my new MacBook Air, but I can't make them appear in the bookmarks toolbar. All that toolbar shows is a "Getting Started" prompt, which I have gone through and completed its survey.

Asked by John0123 1 year ago

Answered by the-edmeister 1 year ago

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Warning: potential security risk. Unable to access yahoo.com

Hello I have had this issue for 3 days now. I am unable to access yahoo mail or yahoo in general because I get warning potential risk ahead message. I had to make twitter… (read more)

Hello

I have had this issue for 3 days now. I am unable to access yahoo mail or yahoo in general because I get warning potential risk ahead message. I had to make twitter account to be able to get in touch with yahoo support but they just offered a yahoo link which, of course, I am unable to open because of "potential risk ahead". I tried solutions suggested by people here at mozilla support, like clearing history, cache etc but it didn't work. I also tired accessing yahoo via internet explorer and chrome (installed on my father's laptop, windows 10) Of course same message appears. I am using windows 7 64 bit. I also tried Edge and of course it says yahoo site is not secure. I have never had these kind of problems before. I was always able to access yahoo via FIrefox and other browsers. It's really damn annoying because i see no solution to this damn crap. Also I am unable to upload a 170kb screenshot to show you the issue. Just keeps loading and loading and it doesn't stop. So I guess I will just have to describe it:

Firefox detected a potential security threat and did not continue to guce.yahoo.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for guce.yahoo.com. The certificate is only valid for *.amz-aws.jp. Error code: SSL_ERROR_BAD_CERT_DOMAIN

https://guce.yahoo.com/consent?gcrumb=gscOGxw&trapType=login&done=https%3A%2F%2Fwww.yahoo.com%2F&src= Unable to communicate securely with peer: requested domain name does not match the server’s certificate. HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Asked by Norgathaal 1 year ago

Answered by Norgathaal 1 year ago

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"Refresh" stopped app working and now get a message when I try open the app saying copy of forefoot is already open which it is not.

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today. Now get a message when … (read more)

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today.

Now get a message when I try open the app saying "copy of firefox is already open" which it is not true and it is not showing as running on the system.

I have tried reinstalling and it makes no difference.

I dont have an IT engineering degree but how do I fix this before I just give up and walk away? Thanks.

Asked by exasperatedagain 1 year ago

Answered by exasperatedagain 1 year ago

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Master password pop-up appears every browser start-up

No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immedia… (read more)

No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immediately on browser start.

I want to be able to browse sites without entering a password, and I also want to continue using a master password but only for sites which require a log-in.

I deleted my Firefox account in the hopes that would fix the problem, but the pop-ups keep coming.

I tried unchecking "ask to save logins and passwords for websites" in preferences but that didn't work.

I have not deleted my saved log-ins and tried a new/clean browser because I spent a long time getting all my add-ons and log-ins set up and I don't want to have to reinstall everything, and I am concerned that if I save my profile that it will just re-install the problem.

Asked by annoyedatpopups 1 year ago

Answered by cor-el 1 year ago

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Google Maps redirecting to undesireable website

I've been having issues with Firefox on Ubuntu 18.10 for a while now. For whatever reason, whenever I try to access maps.google.com it states that the website is unavaila… (read more)

I've been having issues with Firefox on Ubuntu 18.10 for a while now. For whatever reason, whenever I try to access maps.google.com it states that the website is unavailable, whereas that maps.google.ca redirects to ww1.google.ca which, in turn, redirects to mediadiscovery.net - which is a website blocked by my router's adblocker. When I use Chromium or Vivaldi, I don't have that same issue, the website is completely accessible; also, if I instead use www.google.com/maps then I actually reach Google Maps from Firefox. I've already tried clearing cookies and cache, as well as restarting Firefox fresh. I only have one extension enabled (GNOME Shell Integration) and 3 plugins (OpenH264, Widevine and Shockwave Flash).

Any help is much appreciated. Also, I got the troubleshooting information while running in Safe Mode, which had no impact on the behavior I previously described.

Asked by GryphonBR 1 year ago

Answered by GryphonBR 1 year ago

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Unable to recover bookmarks after update on MAC, nothing has worked!

My history is not showing, my auto entry is not showing, and my bookmarks are all not loading. I have tried importing and exporting as well. Export is blank(nothing is ha… (read more)

My history is not showing, my auto entry is not showing, and my bookmarks are all not loading. I have tried importing and exporting as well. Export is blank(nothing is happening), When I try to import from the Auto-Backups (I did not make manual saves), it says Unable To Recover File.

I have looked in the browser for profiles, and it shows only the one currently in use, no old profiles show.

Any help would be appreciated!

Asked by Rupi 9 months ago

Answered by cor-el 9 months ago

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Characters not displaying correctly

In attachment 3 samples of webpages with characters not displaying correctly. The option 'allow pages to choose their own fonts' is checked. When I go to about:config an… (read more)

In attachment 3 samples of webpages with characters not displaying correctly.

The option 'allow pages to choose their own fonts' is checked.

When I go to about:config and set the option gfx.downloadable_fonts.enabled to False, I can read the sites but (of course) all fonts are replaced with my fonts.

Is there another way to fix this, please?

Asked by Jan_S 1 year ago

Answered by McCoy 1 year ago

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MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING when ocsp stapling turned on

Hi all, When I turn OCSP stapling on because of certificate transparency, I'm getting this error message in Firefox (v66.0.5): An error occurred during a connection to XX… (read more)

Hi all, When I turn OCSP stapling on because of certificate transparency, I'm getting this error message in Firefox (v66.0.5):

An error occurred during a connection to XXX. The OCSP response does not include a status for the certificate being verified. Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

Other browsers works fine and also check for OCSP response with openssl looks good: OCSP Response Data:

   OCSP Response Status: successful (0x0)
   Response Type: Basic OCSP Response
   Version: 1 (0x0)
   Responder Id: C = SK, L = Bratislava, serialNumber = NTRSK-35975946, O = Disig a.s., OU = Responder 2_2, CN = OCSP SubCAR2I2 Disig
   Produced At: May 16 07:42:58 2019 GMT
   Responses:
   Certificate ID:
     Hash Algorithm: sha256
     Issuer Name Hash: 133D9F995AD99F50DCBF6C9700F87A8D120D8E292537C6313CE998A5307EDCF3
     Issuer Key Hash: 31B7347916C0FFBBBADE3AB3B3C27D716E66DCED86DAAC63422D58DAB3601900
     Serial Number: 0CDFBB3F168802CFD9000000000000032C
   Cert Status: good
   This Update: May 16 07:42:54 2019 GMT
   Next Update: May 16 15:42:54 2019 GMT


Any ideas, where should be an issue ? I can turn off ocsp stapling in about:config: security.ssl.enable_ocsp_stapling;false and page works fine then, but site has lot off customers, so this is not relevant solution for me.

Thank you for all your hints...

Asked by macrek 1 year ago

Answered by macrek 1 year ago

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Comments and notifications not opening

Hello, On Facebook website I can't see the comments under any publication, when I click on Comments nothing happens, and if I open the post in a new page there's still no… (read more)

Hello, On Facebook website I can't see the comments under any publication, when I click on Comments nothing happens, and if I open the post in a new page there's still no comments. When I click on the notification icon the turning wheel turns without anything appearing, and if I click on View All, in the new page the notifications appear for less than a second, leaving me with a blank page.

I tried opening Firefox without any extension but the problem is still present. In fact the only way for everything to work is to open a Private Window, where after logging in Facebook I can see all comments and notifications.

In the Console Web there this kind of error message each time (I copy/paste it because the image doesn't seem to upload)

ErrorUtils caught an error: "". Subsequent errors won't be logged; see https://fburl.com/debugjs. NK-iBK7A14_.js:54:616

reportError https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:54

   applyWithGuard https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:54
   n https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:290
   A https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   applyWithGuard https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:54
   A https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   y https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   H https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   L https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   <anonyme> https://www.facebook.com/notifications:31


In the Network tab, in the normal windows there's only 101 https://edge-chat.facebook.com/chat?region=lla, and in the private windows there are also several 200 https://3-edge-chat.facebook.com (or 0-edge or any number depending on the page opened).

So if someone understands what that means and how to fix it that would be great.

Asked by Portnawak 1 year ago

Answered by Portnawak 1 year ago

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Tell what firefox is downloading

I am running with Firefox 66.0b13 (64-bit) and ubuntu 18.04.2 This morning my computer started downloading stuff. This went on for over an hour. I check the download i… (read more)

I am running with Firefox 66.0b13 (64-bit) and ubuntu 18.04.2

This morning my computer started downloading stuff. This went on for over an hour. I check the download in tools and the only thing there was something from yesterday which was done yesterday. The reason I noticed is because it was sucking up all my internet.

Is there anyway to see just what firefox is downloading and where its putting it?

thank you..............

Asked by greg 1 year ago

Answered by FredMcD 1 year ago

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How do I delete default items in the Bookmarks menu?

I want to delete some fixed items from the bookmarks menu e.g. Show all bookmarks, other bookmarks etc.. I found some css that was supposed to do it but it does not work.… (read more)

I want to delete some fixed items from the bookmarks menu e.g. Show all bookmarks, other bookmarks etc.. I found some css that was supposed to do it but it does not work.

Asked by HeyMr.DJ 1 year ago

Answered by HeyMr.DJ 1 year ago

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Copy bookmark folder with subfolders to another Firefox instance

This dirty trick required to move a single bookmark folder from one Firefox profile to another stopped working for me for some reason. I tried different firefox versions,… (read more)

This dirty trick required to move a single bookmark folder from one Firefox profile to another stopped working for me for some reason. I tried different firefox versions, including the one from portableapps.com, I tried starting the second instance with -no-remote switch. Nothing worked. When I tried drag&drop between the instances there was the blue feedback dash indicating the place where the folder was going to be dropped in the target Library window. But nothing happened. I tried holding Ctrl as well, also using Ctrl+C - Ctrl+V key combinations.

Is this a known issue? Has a recent version of Firefox removed this ability?

Asked by effgo 1 year ago

Answered by cor-el 1 year ago

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Import passwords

I hate that I have to ask this.... I have been trying to import my username/passwords from Chrome to Firefox for weeks. I'm using the Firefox built in Import tool. It jus… (read more)

I hate that I have to ask this.... I have been trying to import my username/passwords from Chrome to Firefox for weeks. I'm using the Firefox built in Import tool. It just simply doesn't work. A couple of weeks ago it did actually import 1 site/username/password. Then today I was able to get 1 more. Both of these were sites that I used Chrome to sign into recently, like it cached them or something and thus were able to be imported into Firefox. But all the others that are saved in Chrome will not come over. I just don't get it. There is really nothing to it, so I know I'm doing it right. Options>>Privacy & Security>>Saved Logins>>Import>>>Select Chrome as browser to import from>>(Deselect cookies, browsing history, bookmarks) Saved Passwords selected>>Next>>Finished. Nothing.

Maybe I should uninstall Firefox and reinstall it and see I can do it from a fresh install. I don't know. Very frustrating.

Version 66.0.3 64 bit.

Thanks

Asked by das3d 1 year ago

Answered by das3d 1 year ago

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User agent string wrong, about:config claims it's the default one

My UserAgent string is wrong. It has the wrong OS and the wrong Firefox version. I ran into the article explaining how to reset it, but when I search for "useragent", I d… (read more)

My UserAgent string is wrong. It has the wrong OS and the wrong Firefox version. I ran into the article explaining how to reset it, but when I search for "useragent", I don't see any of the suggested preferences (see also screenshots).

It might be relevant that I had the UAControl extension installed, until it got automatically disabled due to the switch to WebExtensions. That might have had the "wrong" user agent selected when it was disabled. But I still can't find where it was set or how to reset it.

Asked by aiviv 1 year ago

Answered by jscher2000 1 year ago

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Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (read more)

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Asked by sgk11 1 year ago

Answered by FredMcD 1 year ago

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can't login with my mail (mail domain is closed)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (read more)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?

Asked by Gozya 1 year ago

Answered by Chris Ilias 1 year ago