Showing questions tagged: Show all questions
  • Locked
  • Archived

I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?

Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

Asked by kensh3 1 year ago

Last reply by Wesley Branton 7 months ago

  • Archived

How can I change Firefox so I can do the Recaptcha to get my mail at Yahoo?

Every time I go to Yahoo.com and try to sign into my mail accounts, I get the Recaptcha. It may ask me to click on all cars in the pictures. When I do that I notice the… (read more)

Every time I go to Yahoo.com and try to sign into my mail accounts, I get the Recaptcha. It may ask me to click on all cars in the pictures. When I do that I notice the "Continue" button is superimposed on the pictures of the cars and then when I try to click on the "Continue" button, I get a circle with a diagonal slash mark through it. Yahoo won't help me with this until I pay money. This problem started when their pay for phone tech program started. Please help!

Asked by Lisette22 11 months ago

Last reply by cor-el 11 months ago

  • Solved
  • Archived

Unable to recover bookmarks after update on MAC, nothing has worked!

My history is not showing, my auto entry is not showing, and my bookmarks are all not loading. I have tried importing and exporting as well. Export is blank(nothing is ha… (read more)

My history is not showing, my auto entry is not showing, and my bookmarks are all not loading. I have tried importing and exporting as well. Export is blank(nothing is happening), When I try to import from the Auto-Backups (I did not make manual saves), it says Unable To Recover File.

I have looked in the browser for profiles, and it shows only the one currently in use, no old profiles show.

Any help would be appreciated!

Asked by Rupi 9 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

Copy bookmark folder with subfolders to another Firefox instance

This dirty trick required to move a single bookmark folder from one Firefox profile to another stopped working for me for some reason. I tried different firefox versions,… (read more)

This dirty trick required to move a single bookmark folder from one Firefox profile to another stopped working for me for some reason. I tried different firefox versions, including the one from portableapps.com, I tried starting the second instance with -no-remote switch. Nothing worked. When I tried drag&drop between the instances there was the blue feedback dash indicating the place where the folder was going to be dropped in the target Library window. But nothing happened. I tried holding Ctrl as well, also using Ctrl+C - Ctrl+V key combinations.

Is this a known issue? Has a recent version of Firefox removed this ability?

Asked by effgo 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

All passwords on desktop disappeared available on android but will not sync

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (read more)

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Asked by adrian29630 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

I went to Argentina and for some reason my internet browser has become "ask.com" which I never asked for. Now I cant get my browser back to FF no matter what I

I have followed the steps in the FF troubleshooting guide within preferences and even though it say my default browser is FF, it isn't. Can anyone help? Thank you. Damien… (read more)

I have followed the steps in the FF troubleshooting guide within preferences and even though it say my default browser is FF, it isn't. Can anyone help?

Thank you.

Damien

Asked by Damiens23 1 year ago

Answered by Wesley Branton 1 year ago

  • Archived

Can someone explain the click to play option and Flashblock

I recently asked Microsoft a question. I said is it possible updates have slowed my computer. While the answer was sort of fuzzy, they suggested that I use click to play … (read more)

I recently asked Microsoft a question. I said is it possible updates have slowed my computer. While the answer was sort of fuzzy, they suggested that I use click to play and use Flashblock. But, they then said Firefox has made their browser not be able to use Flashblock and Flash is going to be used, regardless with Firefox. Can someone explain what is happening if someone whats to use Flashblock? Secondly, my computer has gotten slower in the last few weeks. Is it possible a Firefox update is causing the slowness? I have a functioning security system and I defrag and clear the disk periodically for my maintenance. Thank you.

Asked by sciencemagic 1 year ago

Last reply by sciencemagic 1 year ago

  • Solved
  • Archived

Master password pop-up appears every browser start-up

No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immedia… (read more)

No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immediately on browser start.

I want to be able to browse sites without entering a password, and I also want to continue using a master password but only for sites which require a log-in.

I deleted my Firefox account in the hopes that would fix the problem, but the pop-ups keep coming.

I tried unchecking "ask to save logins and passwords for websites" in preferences but that didn't work.

I have not deleted my saved log-ins and tried a new/clean browser because I spent a long time getting all my add-ons and log-ins set up and I don't want to have to reinstall everything, and I am concerned that if I save my profile that it will just re-install the problem.

Asked by annoyedatpopups 1 year ago

Answered by cor-el 1 year ago

  • Archived

When submitting U+00A0 to a form it will be converted to a normal space

You can find all the details here: https://bugzilla.mozilla.org/show_bug.cgi?id=359303 Please fix that bug. It's annoying. It's a shame that it was not fixed since 13 yea… (read more)

You can find all the details here: https://bugzilla.mozilla.org/show_bug.cgi?id=359303

Please fix that bug. It's annoying. It's a shame that it was not fixed since 13 years.

It is an easy fix: https://bugzilla.mozilla.org/attachment.cgi?id=9060386&action=diff

Asked by NicTheQuick 1 year ago

Last reply by NicTheQuick 1 year ago

  • Archived

Firefox has deleted all my extension data/settings after update

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uM… (read more)

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uMatrix extensions had been completely cleared of ALL data, including their default/pre-defined rules.

All of my extensions data seems to have been cleared. The extensions are still installed, but their settings/data are completely gone.

This is EXTREMELY frustrating.

Does Firefox make backups or anything before it attempts an update? Is my extension data/settings recoverable somehow?

Come on, Mozilla, what are you doing to Firefox recently?!

Asked by wonka 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Messenger and the the Notifications pull-down menu on Facebook are non-functional using Firefox.

The Messenger page cycles and then goes blank, but with the full top-menu items showing. When I try the Notifications pull-down it just cycles, and never shows the notifi… (read more)

The Messenger page cycles and then goes blank, but with the full top-menu items showing.

When I try the Notifications pull-down it just cycles, and never shows the notifications.

These two FB features work perfectly on Safari.

Is this a Firefox problem, or a FB problem?

Asked by lpattis 1 year ago

Last reply by lpattis 1 year ago

  • Solved
  • Archived

Comments and notifications not opening

Hello, On Facebook website I can't see the comments under any publication, when I click on Comments nothing happens, and if I open the post in a new page there's still no… (read more)

Hello, On Facebook website I can't see the comments under any publication, when I click on Comments nothing happens, and if I open the post in a new page there's still no comments. When I click on the notification icon the turning wheel turns without anything appearing, and if I click on View All, in the new page the notifications appear for less than a second, leaving me with a blank page.

I tried opening Firefox without any extension but the problem is still present. In fact the only way for everything to work is to open a Private Window, where after logging in Facebook I can see all comments and notifications.

In the Console Web there this kind of error message each time (I copy/paste it because the image doesn't seem to upload)

ErrorUtils caught an error: "". Subsequent errors won't be logged; see https://fburl.com/debugjs. NK-iBK7A14_.js:54:616

reportError https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:54

   applyWithGuard https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:54
   n https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:290
   A https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   applyWithGuard https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:54
   A https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   y https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   H https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   L https://static.xx.fbcdn.net/rsrc.php/v3/yL/r/NK-iBK7A14_.js?_nc_eui2=AeFdF7_ghwKtun5Srg1oYd8If9gc2GQIQwpnOBKI6VwsK5WP2E4RBEuBh64uTvFW9_EuTXWhKEmQxIku9u9Q5d92_h5qc1ZKAFoLGQVjdeio3Q:38
   <anonyme> https://www.facebook.com/notifications:31


In the Network tab, in the normal windows there's only 101 https://edge-chat.facebook.com/chat?region=lla, and in the private windows there are also several 200 https://3-edge-chat.facebook.com (or 0-edge or any number depending on the page opened).

So if someone understands what that means and how to fix it that would be great.

Asked by Portnawak 1 year ago

Answered by Portnawak 1 year ago

  • Archived

Firefox starts without extensions when triggered from third-party application (Windows 10 64-bit). How come?

Hi, First off, I must say that this behavior happens with both the installed and portable versions of the latest stable 32-bit Firefox: when I click on a link in, say, T… (read more)

Hi,

First off, I must say that this behavior happens with both the installed and portable versions of the latest stable 32-bit Firefox: when I click on a link in, say, Thunderbird, and Firefox is not running yet, it opens a new window with no addons, as though from a new, clean profile, instead of resuming where I left off when I last closed it, as I set it to do.

I can't for the life of me understands why that happens. It seems as though I have two different versions of Firefox (I'm certain that's not the case...), one that I start manually when I need to browse the Web, and another one that would be triggered by third-party apps, the two not sharing the same profile, of which I'm sure I have created only one.

I thought it could have to do with the fact that Portable Firefox comes in a 32-bit/64-bit package, with the third-party app starting the launcher instead of the 32-bit executable, but I've now deleted the 64-bit folder in Portable Firefox altogether, so that can't be it.

Where does that strange behavior come from?!

Asked by UglyStuff 1 year ago

Last reply by UglyStuff 1 year ago

  • Archived

Why can't I open firefox on starting windows 10?

Firefox has been working for months perfectly, since yesterday where I meddled with user rights. I reversed everything back to normal, meaning my User has admin rights an… (read more)

Firefox has been working for months perfectly, since yesterday where I meddled with user rights. I reversed everything back to normal, meaning my User has admin rights and I can access and write over everything. However whenever I start my laptop anew and I open Firefox fresh it says "Another instance of Firefox is already running". When I click on "End task" it keeps spamming the same message. When I go to abort it just ends the firefox.exe (as observed through task manager). When I press windows+r buttons and type in firefox.exe -p or similar, I can create a new account (the last one created did not save, default user cannot be picked) and use Firefox normally. I am super confused and cannot find any solution online, I have tried many and this is the compromise I am working with as of now.

Asked by Emil_C 1 year ago

Last reply by Emil_C 1 year ago

  • Archived

Firefox constantly freezes in win10, never on my win7 machine, none of the suggested fixes work

As stated above, in win10 Firefox constantly freezes up. Sometimes closing and opening resolve for a while, other times not. Tried all the fixes, none worked. The free… (read more)

As stated above, in win10 Firefox constantly freezes up. Sometimes closing and opening resolve for a while, other times not. Tried all the fixes, none worked. The freezing was more sporadic prior to the latest win10 update, much worse since. I have a win7 machine that never has problems. Both use Norton, both have same settings for browser and Norton security. Only difference is win10 vs win7. Hardware-wise the win10 machine has more resources, double the ram and an ssd, win7 machine less ram and hdd. The win10 machine should be better not worse.

What's the fix?

Asked by zelo 1 year ago

Last reply by zelo 1 year ago

  • Solved
  • Archived

MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING when ocsp stapling turned on

Hi all, When I turn OCSP stapling on because of certificate transparency, I'm getting this error message in Firefox (v66.0.5): An error occurred during a connection to XX… (read more)

Hi all, When I turn OCSP stapling on because of certificate transparency, I'm getting this error message in Firefox (v66.0.5):

An error occurred during a connection to XXX. The OCSP response does not include a status for the certificate being verified. Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

Other browsers works fine and also check for OCSP response with openssl looks good: OCSP Response Data:

   OCSP Response Status: successful (0x0)
   Response Type: Basic OCSP Response
   Version: 1 (0x0)
   Responder Id: C = SK, L = Bratislava, serialNumber = NTRSK-35975946, O = Disig a.s., OU = Responder 2_2, CN = OCSP SubCAR2I2 Disig
   Produced At: May 16 07:42:58 2019 GMT
   Responses:
   Certificate ID:
     Hash Algorithm: sha256
     Issuer Name Hash: 133D9F995AD99F50DCBF6C9700F87A8D120D8E292537C6313CE998A5307EDCF3
     Issuer Key Hash: 31B7347916C0FFBBBADE3AB3B3C27D716E66DCED86DAAC63422D58DAB3601900
     Serial Number: 0CDFBB3F168802CFD9000000000000032C
   Cert Status: good
   This Update: May 16 07:42:54 2019 GMT
   Next Update: May 16 15:42:54 2019 GMT


Any ideas, where should be an issue ? I can turn off ocsp stapling in about:config: security.ssl.enable_ocsp_stapling;false and page works fine then, but site has lot off customers, so this is not relevant solution for me.

Thank you for all your hints...

Asked by macrek 1 year ago

Answered by macrek 1 year ago

  • Archived

Several sites will only load properly in private browsing

Multiple websites will not load properly in Firefox unless I am in private browsing. Some examples are netflix.com, xfinity.com, pinterest.com, and many others. Elements … (read more)

Multiple websites will not load properly in Firefox unless I am in private browsing. Some examples are netflix.com, xfinity.com, pinterest.com, and many others. Elements of the page will not load, or will not be functional. If I load the same pages in private browsing, it works fine.

Also, these same pages will work if I load them within a few minutes of launching the browser. An already open tab will usually continue to work, but if I open a new tab or reload after the initial few minutes, they stop working.

Asked by mwdt4 1 year ago

Last reply by mwdt4 1 year ago

  • Archived

Unsubscribe fails

Need to unsubscribe an email address from Mozilla Firefox newsletters. Unsubscribe fails. Emails are from exacttarget.com They are KNOWN SPAMMERS who refuse to honor unsu… (read more)

Need to unsubscribe an email address from Mozilla Firefox newsletters.

Unsubscribe fails.

Emails are from exacttarget.com

They are KNOWN SPAMMERS who refuse to honor unsubscribe requests.

I am the mail administrator.

I would really hate to have to add another block in my list.

Asked by ColinWG 1 year ago

Last reply by ColinWG 1 year ago

  • Archived

How do I recover login data from another device?

After an update of Firefox, I lost all my login data on my computer. I noticed that there is a corrupt login file (logins.json.corrupt) but it is 0 bytes, empty. I have m… (read more)

After an update of Firefox, I lost all my login data on my computer. I noticed that there is a corrupt login file (logins.json.corrupt) but it is 0 bytes, empty. I have my login data on my phone, I stopped sync so that I don't lose that. How do I recover login data from connected (android) device? I could not find if I can retrieve login file from android device or not, I believe it is only accessible through the app.

Asked by alicethedreamer 1 year ago

Last reply by alicethedreamer 1 year ago