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  • Archived

Messenger and the the Notifications pull-down menu on Facebook are non-functional using Firefox.

The Messenger page cycles and then goes blank, but with the full top-menu items showing. When I try the Notifications pull-down it just cycles, and never shows the notifi… (read more)

The Messenger page cycles and then goes blank, but with the full top-menu items showing.

When I try the Notifications pull-down it just cycles, and never shows the notifications.

These two FB features work perfectly on Safari.

Is this a Firefox problem, or a FB problem?

Asked by lpattis 1 year ago

Last reply by lpattis 1 year ago

  • Archived

How can I change Firefox so I can do the Recaptcha to get my mail at Yahoo?

Every time I go to Yahoo.com and try to sign into my mail accounts, I get the Recaptcha. It may ask me to click on all cars in the pictures. When I do that I notice the… (read more)

Every time I go to Yahoo.com and try to sign into my mail accounts, I get the Recaptcha. It may ask me to click on all cars in the pictures. When I do that I notice the "Continue" button is superimposed on the pictures of the cars and then when I try to click on the "Continue" button, I get a circle with a diagonal slash mark through it. Yahoo won't help me with this until I pay money. This problem started when their pay for phone tech program started. Please help!

Asked by Lisette22 11 months ago

Last reply by cor-el 11 months ago

  • Archived

video file not found

I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. I can no longer vie… (read more)

I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. I can no longer view the no spin news and I haven't got a clue as to why. I am not tech savvy and I have spent many hours trying to locate the problem unsuccessfully.

After signing into my account to view the video it gives me hlsjs:video file not found. I am able to view the video of the day but not the no spin news. I tried google chrome and Internet explorer and it says the same thing, video file not found. I'm sure there is someone that has the solution to my issue. Help and thank you.

Asked by Cosmo736 1 year ago

Last reply by Cosmo736 1 year ago

  • Archived

firefox crash

I have post this questions a week ago but there is no response of my questions. I re-post it and hope someone could help to resolve the problem. The firefox v.65 crash ,… (read more)

I have post this questions a week ago but there is no response of my questions. I re-post it and hope someone could help to resolve the problem. The firefox v.65 crash , usually after 3o mins, when I have the new brought photoshop elements 2019 program running in the background. After crashed I try to restore the tab. However, firefox crash again right after restart and restore the tab. If I keep trying to restore the tab. The firefox has no response and freeze. A error message come out " video driver failed to restart ....... Sometime the computer get into blue screen and die. i find that the problem also happen with Microsoft Edge browser too. I google the possible issue of the crash and get some information regarding the crash. It may be cause by the photoshop element face detection feature use too much memory to run the program or the program has memory leak problem that cause firefox crash.

I did check my computer RAM memory and PC window system files. they did not show any error. I refresh firefox and reinstall my video driver. However, it make no change of the crash situation. The firefox crash and Blue screen die issues only happen if I run my photoshop element and premier 2019 program at the same time. Adobe support said that it was not photoshop element program problem for the firefox crash.

I want to find out what is the root problem of the crash and how to fix it. I also want to know any known issue firefox crash assoicated with photoshop elements program.

5 Firefox crash Report ID Date Submitted bp-3bc9dd4d-ad04-43de-be4d-3f3270190310 09/03/2019, 6:42 p.m. View bp-387f17b9-0e9e-4d8e-a824-3a2b70190309 08/03/2019, 5:28 p.m. View bp-77e7b317-33cf-44b2-9a1d-868080190309 08/03/2019, 5:13 p.m. View bp-133e4f96-b678-49ce-bac7-b5d1c0190309 08/03/2019, 5:11 p.m. View bp-1435fdb6-debd-49cf-8616-c222e0190226 25/02/2019, 10:52 p.m.

please let me know if someone know the answers Thanks

Asked by lchow192 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Tab/tool bar for some websites is now empty

espn.com has bar at the top for showing the latest scores, and a tab bar below it for choosing specifics sports and some other things. Likewise, free.com has a tab bar at… (read more)

espn.com has bar at the top for showing the latest scores, and a tab bar below it for choosing specifics sports and some other things. Likewise, free.com has a tab bar at the top for choosing newspaper sections. They are now all empty (although the space is still present) when using Firefox. They display properly with Safari. This happened in the past few days. I think it happened when I upgraded to 66.0.3, although at that time I also played around with some settings try to fix a problem related to the upgrade (Firefox crashed during the upgrade and I lost my tabs as a result).

Asked by seejp 1 year ago

Last reply by cor-el 1 year ago

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  • Archived

I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?

Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

Asked by kensh3 1 year ago

Last reply by Wesley Branton 7 months ago

  • Solved
  • Archived

Since latest update on Firefox I get tabs automatically opened for Ghostery and Youtube HD

Using Firefox 66.0.2 (64 bit) on a Macbook pro OS 10.14.4. Firefox has been my default browser for years but this issue has appeared since the last update of Firefox. Whe… (read more)

Using Firefox 66.0.2 (64 bit) on a Macbook pro OS 10.14.4. Firefox has been my default browser for years but this issue has appeared since the last update of Firefox. When Firefox is opened I get three tabs: one for my home page (Duckduck go), one for Ghostery settings, and one for Youtube HD settings. If I close Ghostery and YTHD the same thing will occur the next time Firefox is opened. At first I thought that the preferences to Ghostery and YTHD needed to be set (or reset), but these changes are not updated. I checked preferences of Ghostery and YTHD upon opening Firefox (when the additional tabs open) and preferences are not updated? Have no idea why this change is happening.

Asked by gm19 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Firefox constantly freezes in win10, never on my win7 machine, none of the suggested fixes work

As stated above, in win10 Firefox constantly freezes up. Sometimes closing and opening resolve for a while, other times not. Tried all the fixes, none worked. The free… (read more)

As stated above, in win10 Firefox constantly freezes up. Sometimes closing and opening resolve for a while, other times not. Tried all the fixes, none worked. The freezing was more sporadic prior to the latest win10 update, much worse since. I have a win7 machine that never has problems. Both use Norton, both have same settings for browser and Norton security. Only difference is win10 vs win7. Hardware-wise the win10 machine has more resources, double the ram and an ssd, win7 machine less ram and hdd. The win10 machine should be better not worse.

What's the fix?

Asked by zelo 1 year ago

Last reply by zelo 1 year ago

  • Archived

I keep losing the ability to download things

Something that I think first began happening in the last 4-6 months. I can fix it by doing the Firefox "refresh/restart" but it keeps coming back. I had to do a refresh o… (read more)

Something that I think first began happening in the last 4-6 months. I can fix it by doing the Firefox "refresh/restart" but it keeps coming back. I had to do a refresh on March 10th and now I'm having the same problem again. Basically it's unable to download anything. Email attachments, files from a website. A pdf from a facebook chat log. Firefox acts just like it does when you normally go to download a file. Brief pause, some activity in the bottom left corner. Everything appears exactly right except instead of that little extra window popping up to confirm how you want to save it or where. That window never pops up and nothing happens. No files show up in my download history or default download locations. I only use 3 add ons. Firefox Lightbeam, Flagfox and noscript. But even if I disable all of them and restart my browser the problem persists. So basically I'm opening up other browsers and copy pasting the URL's into them to quickly download stuff because my preferred browser keeps losing the ability to download things :/ and it's annoying to keep doing the restart option and toggle the few menu settings/background I have back on.

Asked by cosmic73 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can someone explain the click to play option and Flashblock

I recently asked Microsoft a question. I said is it possible updates have slowed my computer. While the answer was sort of fuzzy, they suggested that I use click to play … (read more)

I recently asked Microsoft a question. I said is it possible updates have slowed my computer. While the answer was sort of fuzzy, they suggested that I use click to play and use Flashblock. But, they then said Firefox has made their browser not be able to use Flashblock and Flash is going to be used, regardless with Firefox. Can someone explain what is happening if someone whats to use Flashblock? Secondly, my computer has gotten slower in the last few weeks. Is it possible a Firefox update is causing the slowness? I have a functioning security system and I defrag and clear the disk periodically for my maintenance. Thank you.

Asked by sciencemagic 1 year ago

Last reply by sciencemagic 1 year ago

  • Solved
  • Archived

List of Addons not visible after Firefox update

My Addons are working okay, however when I look at the about:addons page the list only shows blank spaces where addons should be, only a blue highlight shows if I click o… (read more)

My Addons are working okay, however when I look at the about:addons page the list only shows blank spaces where addons should be, only a blue highlight shows if I click on each addon.

This is the same for my Plugins and Themes.

I have tried deleting some files in my profile as suggested by others on here with similar problems but none work.

Asked by Richchad 1 year ago

Answered by Richchad 1 year ago

  • Archived

Google sign in page is broken. Buttons work but nothing is moving.

So the issue i'm having is that the login page for google seems to be broken in some way. I have 2 google account. one for college and one for my youtube. my college one … (read more)

So the issue i'm having is that the login page for google seems to be broken in some way. I have 2 google account. one for college and one for my youtube. my college one works but my youtube one is what seems to break the page. I can try and get it sign in to my youtube account by tell it to forget my other account but then i'm left with the sign in page and a next/login button that clicks and nothing happens. whenever I get the page to accept that the account exist and try and quick select it, it then loads forever and doesn't sign in. If i open the browser in private mode it doesn't have this problem though but I don't want to only use the private browser as I use my history to re-search things a lot. I have tried clearing cache and cookies... I have tried reinstalling firefox... I have tried scanning for viruses and malware... I literally don't know what else to do... I even tried removing my add ons. nothing worked. If anyone else might have some insight on this I look forward to the help. All I know for sure is that it's been about a week since this started.

Asked by Dtk777 1 year ago

Last reply by Dtk777 1 year ago

  • Solved
  • Archived

All passwords on desktop disappeared available on android but will not sync

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (read more)

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Asked by adrian29630 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Intermittent issue with Firefox windows going invisible

This is a hard one to provide steps for reproduction. The next time it happens I will take a screenshot. The issue is as follows: I'm on a 64 bit Ubuntu 18.04.2 LTS mach… (read more)

This is a hard one to provide steps for reproduction. The next time it happens I will take a screenshot.

The issue is as follows:

I'm on a 64 bit Ubuntu 18.04.2 LTS machine, with Firefox 66.0.3 installed. Every now and then (roughly once every 1 or 2 hours) I will do something in the browser, whether that be open a new tab, press play on a YouTube window or something else, the window will turn invisible. The frame of the window with the name of the tab up the top is still there, and I can drag it around no problem, but the actual content of the window is not there, I can see straight through it. At this point I've sort of ruled out it being an OS related issue, as Firefox is the only program on my system that seems to have this issue.

Any help would be much appreciated.

Asked by Reeceeboii 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Why is Firefox suggesting I add Duck Duck Go to my browser, WHILE I'M USING DUBK DUCK GO?!!

Pretty annoying to be looking at a Duck Duck Go screen while Firefox is telling me I should add it. Used to only be something the dumb android app did, now its on my PC b… (read more)

Pretty annoying to be looking at a Duck Duck Go screen while Firefox is telling me I should add it.

Used to only be something the dumb android app did, now its on my PC browser

I'm kind of a Firefox fan, but there are some things that get very annoying. This is another forum I'm sure, but the android app is hardly usable its so slow to load, I end up opening Google which is antithetic to why I have Firefox. And when I DO wait on the app, and Duck Duck Go loads...there it is, a Firefox ad suggesting I get Duck Duck Go...that I already have!

Whats going on with Mozilla?

Asked by KennyD3 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Having Problems with Dropdown Menu on a particular site.

I'm having problems with my dropdown notification and profile menus at this particular site: https://splinternews.com/ The problem only started after the patch for v.66. … (read more)

I'm having problems with my dropdown notification and profile menus at this particular site:

https://splinternews.com/

The problem only started after the patch for v.66. The problem is that when I navigate to the site, the dropdown menus - which you get by clicking on the numbered icon or profile icon in the top right of your page after you log in - work sometimes and other times you can't. I makes the site mostly unusuable since you can't see your notifications. It's kind of a crap-shoot. I thought messing around with and toggling on and off "Performance" standards might work, and it appears that it does change things for a minute or two, but then it ceases to matter.

Do I need to downgrade? Where is the downgrade page?

Asked by FireFoxFan1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Each time firefox is updated I keep getting Firefox Not Responding

Each time Firefox is updated I keep getting Firefox Not Responding, and this happens EACH time there is an update. Refresh does not help. New tabs open up very slowly AFT… (read more)

Each time Firefox is updated I keep getting Firefox Not Responding, and this happens EACH time there is an update. Refresh does not help. New tabs open up very slowly AFTER getting Not Responding. Changed performance settings with no change. I do not have any add-on. This is truly very disruptive. If I could figure out how to import all of my saved web pages I would stop using Firefox and use Edge. As of today I HAVE NOT received any answers on how to correct this problem from Mozilla

Asked by RobN1 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Can't activate bookmarks toolbar after importing bookmarks from Safari. All I see is "Getting Started."

I seem to have exported my Safari bookmarks and imported them to Firefox on my new MacBook Air, but I can't make them appear in the bookmarks toolbar. All that toolbar s… (read more)

I seem to have exported my Safari bookmarks and imported them to Firefox on my new MacBook Air, but I can't make them appear in the bookmarks toolbar. All that toolbar shows is a "Getting Started" prompt, which I have gone through and completed its survey.

Asked by John0123 1 year ago

Answered by the-edmeister 1 year ago

  • Solved
  • Archived

Warning: potential security risk. Unable to access yahoo.com

Hello I have had this issue for 3 days now. I am unable to access yahoo mail or yahoo in general because I get warning potential risk ahead message. I had to make twitter… (read more)

Hello

I have had this issue for 3 days now. I am unable to access yahoo mail or yahoo in general because I get warning potential risk ahead message. I had to make twitter account to be able to get in touch with yahoo support but they just offered a yahoo link which, of course, I am unable to open because of "potential risk ahead". I tried solutions suggested by people here at mozilla support, like clearing history, cache etc but it didn't work. I also tired accessing yahoo via internet explorer and chrome (installed on my father's laptop, windows 10) Of course same message appears. I am using windows 7 64 bit. I also tried Edge and of course it says yahoo site is not secure. I have never had these kind of problems before. I was always able to access yahoo via FIrefox and other browsers. It's really damn annoying because i see no solution to this damn crap. Also I am unable to upload a 170kb screenshot to show you the issue. Just keeps loading and loading and it doesn't stop. So I guess I will just have to describe it:

Firefox detected a potential security threat and did not continue to guce.yahoo.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for guce.yahoo.com. The certificate is only valid for *.amz-aws.jp. Error code: SSL_ERROR_BAD_CERT_DOMAIN

https://guce.yahoo.com/consent?gcrumb=gscOGxw&trapType=login&done=https%3A%2F%2Fwww.yahoo.com%2F&src= Unable to communicate securely with peer: requested domain name does not match the server’s certificate. HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Asked by Norgathaal 1 year ago

Answered by Norgathaal 1 year ago

  • Solved
  • Archived

"Refresh" stopped app working and now get a message when I try open the app saying copy of forefoot is already open which it is not.

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today. Now get a message when … (read more)

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today.

Now get a message when I try open the app saying "copy of firefox is already open" which it is not true and it is not showing as running on the system.

I have tried reinstalling and it makes no difference.

I dont have an IT engineering degree but how do I fix this before I just give up and walk away? Thanks.

Asked by exasperatedagain 1 year ago

Answered by exasperatedagain 1 year ago