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  • Archived

Certain websites no longer load. Get error msg; other browsers work. Search function now not very useful.

Went back in history to when one particular website would load and now get an error message on that. This is since the last update. Tried a couple other browsers. Work… (read more)

Went back in history to when one particular website would load and now get an error message on that. This is since the last update. Tried a couple other browsers. Worked fine. Tried the fix recommended by Firefox. Did nothing. (Something to do with proxy settings.)

Now when I search, I get Amazon almost all of the time instead of a variety of options.

Is Firefox now beholden to Amazon?

I used to really really like Firefox and have been using it for years. Is it time to switch to Google Chrome?

Asked by kanavich 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Insecure Connections

Ubuntu 18.04 There is a proxy. No any antivirus software installed. On some sites there is warning: Your connection is not secure. If i pressed "Advanced". The certifica… (read more)

Ubuntu 18.04 There is a proxy. No any antivirus software installed.

On some sites there is warning: Your connection is not secure. If i pressed "Advanced". The certificate is not trusted because the issuer certificate is unknown. After that, i choose "Add Exception" and "Get certificate". After receiving certificate, i get

the site provides valid, verified identification".

So I can close "Add Exception" window and refresh the page. All works fine.

Another way if HSTS used. There is not chance to "Add Exception". But sometimes i just need to reload page. Or another page with the same domen load successfully.

What i tried todo:

updates certificates: sudo dpkg-reconfigure ca-certificates

remove cert file of firefox: ~/.mozilla/firefox/qrpsqrx2.default/cert9.db.

It seems to be usefull, but not a long time. So: problem still exist.

Asked by samanovis 1 year ago

Last reply by guigs 1 year ago

  • Archived

My account doesn't work, you are sending confirmation wrong. I need to delete this whole thing and start over with another email, password. Please advise!!!

Not getting confirmation. Said sent to saLinghigh@gmail.com users. Apparently there are more than one saLinghigh because I get nothing!! I want to delete this entire acco… (read more)

Not getting confirmation. Said sent to saLinghigh@gmail.com users. Apparently there are more than one saLinghigh because I get nothing!! I want to delete this entire account and start over with another email. Reset pass word, new one will not work. Don't know old one or if there was another user name. I am about fed up with trying to fix this. I am not happy with just the pat answers from computer.

Asked by VickiVeltkamp 1 year ago

Last reply by guigs 1 year ago

  • Archived

Youtube crashes randomly and the 'resolution-changing' button doesn't work

When watching a YouTube video, sometimes it freezes. There's nothing I can do to take it into a normal mood. And when I close the defective tab, it plays the audio for so… (read more)

When watching a YouTube video, sometimes it freezes. There's nothing I can do to take it into a normal mood. And when I close the defective tab, it plays the audio for some moment. And, the gear icon on the window that changes the resolution doen't seem to work; when I click it nothing happens. These problems are pretty much annoying. Please help! And yes I have cleared the cookies and caches..

Asked by Gayan512 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Restoring Bookmarks after refreshing Firefox

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the men… (read more)

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. o Under the Application Basics section, click on Open Folder. Your profile folder will open. Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. 2. Click the Firefox menu , then click Exit. 3. Right-click on a file you want to copy and choose Copy. 4. Open the new Firefox profile folder. 5. Right-click inside the profile folder and choose Paste.

Asked by Caden 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Synching between computers, old computer has an error.

Hey, guys. I got a new laptop as a christmas present, and have been trying to synch bookmarks between my old craptop and it. Surprise surprise, the craptop is erroring wh… (read more)

Hey, guys. I got a new laptop as a christmas present, and have been trying to synch bookmarks between my old craptop and it. Surprise surprise, the craptop is erroring when I try to synch. I have the error log here, but, as I am new to the site, don't know how to add it to my post, other than by copy/pasting the contents, and it is too long to do that. So... might need to let me know how to do that. Sorry.

Asked by HelpMePleaseThankYou 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox not keeping book marks

I can click on "bookmark this page" and it appears to work but it doesn't show up. I followed the steps (1 & 2) here: http://mzl.la/1xKrDRg to no avail. I also not… (read more)

I can click on "bookmark this page" and it appears to work but it doesn't show up. I followed the steps (1 & 2) here: http://mzl.la/1xKrDRg to no avail. I also noticed that i can't get autofill to work in the url bar.

Asked by NorthernLady 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I signed into Mozilla on an older computer and watched as all of my bookmark folders disappeared. I want them back

Hi. I got a new computer recently. In figuring out how to transfer my bookmarks (which many are saved in various folders on the bookmark toolbar menu), I signed up for a… (read more)

Hi.

I got a new computer recently. In figuring out how to transfer my bookmarks (which many are saved in various folders on the bookmark toolbar menu), I signed up for a Mozilla account in thinking that I could sync them over the cloud. Today I signed into that Mozilla account on my old computer. As soon as I did, my bookmark toolbar menu started changing folders, removing them. About 5 seconds later, I am left with only those that are currently on my new computer; they seemed to sync themselves.

I wanted them to sync, but in the opposite direction! Is there any way to restore them? Resetting them all will take me half a day.

Thank you!

Asked by wojoku 1 year ago

Last reply by cor-el 1 year ago

  • Archived

lost bookmarks -- cannot restore from backup

Mozilla crashed and did some weird restore. Now all my backups are gone. Tried to manually restore from backup, says "unable to process the backup file" --- tried this wi… (read more)

Mozilla crashed and did some weird restore. Now all my backups are gone. Tried to manually restore from backup, says "unable to process the backup file" --- tried this with several dates. please advise, i need these back!

Asked by punkrockprincess666 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

When I type my name into search bar. My age name andlocation immediatel comes up directing you to an opted out My life.com profile. It must be a cached item.

p I have taken great pains to opt out of all these privacy sharing websites such as mylife.com. However, if I type my name in the search bar in my Firefox browser immedi… (read more)

p I have taken great pains to opt out of all these privacy sharing websites such as mylife.com. However, if I type my name in the search bar in my Firefox browser immediately on the top an non-existent listing for me from mylife .com appears with my name, age and location prominently displayed for all to see. Please remove this. There is no page. I want my identity protected and my privacy restored.

I am very upset with Firefox when C Google was able to do this easily with information I provided on a dedicated page.

Asked by Otter2018 1 year ago

Last reply by cor-el 1 year ago

  • Archived

On Linux, the save/open dialog is unresponsive and takes a while to allow me to select between open/save.

I'm not talking about the "Ok" button delay, which is fine. But the whole save/open dialog starts unresponsive, and I cannot choose between save or open the download file… (read more)

I'm not talking about the "Ok" button delay, which is fine.

But the whole save/open dialog starts unresponsive, and I cannot choose between save or open the download file for a while. Once I click save or open, it gets unresponsive again and I have to wait a few seconds to move on. It's a pain.

Asked by gersonjferreira 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program: “

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program: “Thunderbird… (read more)

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program:

“Thunderbird (or Firefox) is already running but is not responding. The old Thunderbird process must be closed to open a new window.”

I also get “Thunderbird (or Firefoc) cannot be loaded. The profile may be missing or inaccessible.” I used control panel and uninstalled both programs. I also deleted the previous downloads of the program. I rebooted and went to the web site and downloaded the installation program and installed it. I keep getting the same response. Any help?

Asked by grantR 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Popup windows open on primary monitor

I know this has been asked in the past, but I'm wondering if there has been any work done to try and resolve... I use a dual screen PC and a website that brings up a popu… (read more)

I know this has been asked in the past, but I'm wondering if there has been any work done to try and resolve...

I use a dual screen PC and a website that brings up a popup window to confirm an action and it always opens the popup on the primary monitor, even though my main Firefox window is open on my second screen. I've tested this on multiple PCs.

This is using Windows 10 (latest updates) with the latest Firefox.

Asked by mjruk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Forced updates is absolutely lame

Background: Was forced to upgrade to version 65 which broke the tabs on bottom setting. Tried to install a ESR version but it kept crashing. Went back to version 64 whi… (read more)

Background:

Was forced to upgrade to version 65 which broke the tabs on bottom setting. Tried to install a ESR version but it kept crashing. Went back to version 64 which was immediately forced to upgrade to the broken version again (which I didn't allow).

The problem is this. The people who have implemented this forced upgrade feature are probably using Windows 10 (forced updating) and are used to being treated like second class citizens by Microsoft. Forced upgrading is completely inappropriate. I've used browsers since Netscape, all of the Firefox versions, rarely use any other browser. Never had a problem except with your forced updates.

Lucky for me I found the registry fix for admins to disable updates. Reasonably inconvenient but a hell of a lot better than putting up with forced updates that break the browser.

Question:

How about bringing back the choice to upgrade. How about, at least giving two reminders to upgrade and then disabling the messaging. This messaging is extremely disrespectful - i.e. we are going to keep on annoying you until you upgrade (to a broken system).

Asked by NormmroN 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

website loading problem

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no … (read more)

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no content/blank. What is the difference between these two pages re loading? What might cause this problem? Win10 - 64bit

Asked by CloudCatcher 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Question: How can I get involved with Mozilla to make an official Apple TV version of Firefox a reality? (January 27, 2019)

I'd love to use Firefox on an Apple TV, even if it has to be the fifth generation 4K Apple TV or newer, since it'll certainly work very well with all the apps I use on my… (read more)

I'd love to use Firefox on an Apple TV, even if it has to be the fifth generation 4K Apple TV or newer, since it'll certainly work very well with all the apps I use on my black 64 GB iPhone 6s Plus, and maybe an Apple Watch this Christmas of 2019. If Mozilla can make it work on Amazon Fire TV and Amazon Echo, I'm sure they can make it work on Apple TV in addition to those two Amazon devices! One of the many reasons Firefox is my much preferred web browser is that it has the most compatibility and interoperability across operating systems out there, and I'm sure it can work on more!

Asked by Thomas James "Tom" Seymour 1 year ago

Last reply by James 1 year ago

  • Archived

Can't close single pop-up window virus?

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That… (read more)

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That's not particularly an idea I fancy!

I actually discovered a very simple solution, but I can't post it anywhere because all of the posts are archived!

The malicious pop-up was opening another window, to supposedly enter access credentials. This was keeping me from being able to close the window, and when I closed this alternate window, it would pop right back before I could do anything else. A light bulb forms!

I disabled my computers wireless connection, via the network and internet settings, and the pop-up was no longer able to restore the access credentials window. Close the malicious pop-up, and restore internet connection!

I would like to share this work-around with others that may have a similar issue, but can't find any open posts about it. Can a Mod help me out with this task?

Asked by SaltyFinn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

All of my bookmarks are gone. Firefox wasn't even shut down, only minimized. I had bookmarks earlier today, now they are all gone

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing. When I go to vi… (read more)

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing.

When I go to view all bookmarks > Import > Restore, I have no dated backups listed at all. Nothing. Has it all been lost? Do I have no Firefox profile backups? Any way to get this information back?

Asked by gtessler 1 year ago

Last reply by cor-el 1 year ago