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  • Archived

Videos autoplaying even with all the new settings

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen … (read more)

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen shot attached - a couple of weeks ago when they suddenly started auto playing and that solved the issue, but now I am back to square one. Even when I have ensured that the autoplay option is changed in the preferences section they are still auto-playing. Any suggestions please as this is driving me crazy!

Thanks in advance for your help. It is much appreciated.

Asked by KezzerN 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Constant tab crashes nearly 100+ times per day

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone. For Hardware Acceleration, I've tried to disable and enable and disab… (read more)

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM


Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Asked by Sila 1 year ago

Last reply by Pj 1 year ago

  • Archived

firefox/duckduckgo warning that youtube is spying on me

is this warning from firefox or duckduckgo.com? if it's from firefox the warning doesn't work when using firefox and google.com thanks! … (read more)

is this warning from firefox or duckduckgo.com? if it's from firefox the warning doesn't work when using firefox and google.com

thanks!

Asked by AlienLanes 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box.

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box. This problem began… (read more)

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box. This problem began after latest update to 0.1. Restarting Firefox with all add-ons disabled makes no difference. I can still access the website with Internet Explorer. I have tried all the solutions I could find on the support pages, but nothing seems to work. Firefox has no problems with any other websites.

Asked by Kajima54 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Default PDF Viewer won't change to Mozilla

So I'm trying to change my default PDF viewer to Mozilla, but it won't change from Edge to Mozilla. I have set these settings "Preview in Mozilla". Also, if I try to chan… (read more)

So I'm trying to change my default PDF viewer to Mozilla, but it won't change from Edge to Mozilla. I have set these settings "Preview in Mozilla". Also, if I try to change my default PDF viewer in Windows, it won't even let me change to Mozilla, it just pop backs to Microsoft Edge. However, if I try to set my default PDF viewer to Adobe or anything other than that, that totally works fine.

Asked by Marc-Dirven 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox crashes / doesn't open

Hi, Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time. Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106 Thank you for a… (read more)

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Asked by new_user 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Random crashes when i listen to youtube music in the background.

Hello guys! I'm having some periodic crashes when i listen to youtube music in background. It happenes randomly, maybe once a week or sometimes twice a day. I tried remov… (read more)

Hello guys! I'm having some periodic crashes when i listen to youtube music in background. It happenes randomly, maybe once a week or sometimes twice a day.

I tried removing some unnecessary plugins but it didn't help.

Here are my logs in pending folder (or is there any way i can upload them in some readable form?)

https://drive.google.com/open?id=1nSkZKb2SSgUYPoNvrrBBYXNmoCugthPI

Asked by Dzinsham 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I can't type say a zipcode into web pages..I can copy and paste them but can't type anything

I go to say Zillow and try to type an address I wanna search for but it just stays blank...but if I copy and paste it..it works.

Asked by DragonsRanger 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

PDF Files don't open in firefox now

Hi, I'm currently running version 63.0.1 , something has changed with my browser, previously when I clicked on a pdf file it would automatically open within the firefox b… (read more)

Hi, I'm currently running version 63.0.1 , something has changed with my browser, previously when I clicked on a pdf file it would automatically open within the firefox browser. It's rather frustrating to me as a user of this great browser when a pdf file attempts to open using something other than firefox. I feel sure there MUST be some method to correct this issue. Thanks, David

Asked by David 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox slowing down and crashes

My firefox will sometimes start going very slowly which also slows down my whole computer then I'll close out firefox either through task manager or clicking the 'x' then… (read more)

My firefox will sometimes start going very slowly which also slows down my whole computer then I'll close out firefox either through task manager or clicking the 'x' then a bit later after it finally closes I get a crash report. Not sure how to figure out the cause. I'll upload some screenshots. Any help is much appreciated.

Asked by icecutter 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks toolbar appears when starting Firefox, but immediately disappears

Hi Community, Immediately after I was hit by a site that appeared to be randsomware, where I had to force a close of my browser to shut down the page that was threatening… (read more)

Hi Community,

Immediately after I was hit by a site that appeared to be randsomware, where I had to force a close of my browser to shut down the page that was threatening to call the police if I didn't pay them zillions of dollars, my bookmarks toolbar began appearing for a second on start-up, and then disappearing. I ran a virus check using McAfee. Nothing. I checked my addins and extensions and nothing obvious was shown. It coincided with a Firefox update, so I have searched for answers surrounding the toolbar, and have renamed my xulstore.json file to xunstore.old, and restarted, but nothing. I have tried to manipulate the toolbar in customise, but am unable to find the icon, or move it to the top (no space existing), to put it back into place. I have tried to reset to default and turn the toolbar back on, and that has't worked either.

Greatful for any help!

Asked by JonneyCobalt 1 year ago

Last reply by waitwhat 1 year ago

  • Archived

I previously blocked Firefox access to my photos, how can I undo this to allow photos to be uploaded to facebook?

When I click the photo/video button to upload a photo on Facebook my photos do not appear when using my Mac. This is an issue only on Firefox. I do not have this issue wh… (read more)

When I click the photo/video button to upload a photo on Facebook my photos do not appear when using my Mac. This is an issue only on Firefox. I do not have this issue when using Safari. I previously unintentionally blocked Firefox access to my photos and do not know how to undo this. Any help is greatly appreciated. Thanks!

Asked by littlebirdy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot enlarge font size in ff 63...HOW? Visual problems and cannot see menu bar on new computer

I have searched everywhere and nothing works. Theme Font & size works on old computer not this one. I feel like a hamster in a wheel going in circles with all the "… (read more)

I have searched everywhere and nothing works. Theme Font & size works on old computer not this one. I feel like a hamster in a wheel going in circles with all the "do not work" but try this help. Zoom ONLY helps current pages NOT menu bar. I need something I can see. If there is no help, I will be forced to change to some other web browser that can accommodate the visually impaired.

Asked by pegomatic 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Is the Firefox memory usage normal?

Hello, everyone, I have a question for the community. Is the memory usage of Firefox normal (see appendix)? Most of the time the memory consumption is even higher. I use… (read more)

Hello, everyone,

I have a question for the community. Is the memory usage of Firefox normal (see appendix)? Most of the time the memory consumption is even higher.

I use MAC and have about 20-25 tabs open.

Thanks for your help.

Stefan

Asked by insideall 1 year ago

Last reply by cor-el 1 year ago

  • Archived

game site not saving data

For years I've been playing sudoku and crosswords on uclick.com. Now, for the last few months, I can't save a game for later, or my playing history (top scores/games play… (read more)

For years I've been playing sudoku and crosswords on uclick.com. Now, for the last few months, I can't save a game for later, or my playing history (top scores/games played etc.) are never recorded or saved. I've deleted and reinstalled Firefox. I have the latest Flash Player. My Add Ons are AdBlock (Uclick is set for all exceptions), Acrobat, Shorten Me URL, and TinEye Reverse Image Search.

http://www.uclick.com/client/sci/sudoc/ http://www.uclick.com/client/spi/fcx/

Please advise

Asked by armcomdes 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Calendar notifications automatically disappear after few seconds - this is dangerous and has caused me to miss important meetings

I have been regularly missing appointments since switching to Firefox and could not figure out why. I discovered that, unlike Chrome, calendar reminders in Firefox autom… (read more)

I have been regularly missing appointments since switching to Firefox and could not figure out why. I discovered that, unlike Chrome, calendar reminders in Firefox automatically disappear after a few seconds. If I am not in front of my computer during the 4 second window the reminder is there, I miss the reminder completely. This seems like a very poor design choice. I believe that I need to switch back to Chrome to prevent missing more meetings.

Asked by phugel 1 year ago

Last reply by McCoy 1 year ago

  • Archived

How to fix "The bookmarks and history system will not be functional"

On one of our machines, we get the message > The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. S… (read more)

On one of our machines, we get the message

> The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

According to the user, this started after we upgraded the machine to MacOS 10.14 Mojave. We already tried to

  • restart the computer
  • start Firefox in safe mode
  • reinstall Firefox
  • move places.sqlite to have Firefox create a new one
  • create a new profile
  • refresh Firefox
  • granted Firefox full disk access under "System Preferences - Security & Privacy - Privacy"

all without success. I even tried to open places.sqlite with sqlite3, but wasn't able to find any tables, despite the file being +500kb.

The integrity verification of the places database produced the following output:

Task: checkIntegrity - Unable to check places.sqlite integrity: Error: Could not open connection to /home/g001570/Library/Application Support/Firefox/Profiles/scuoog8q.default-1541591890759/places.sqlite: 2153971714

> Task: invalidateCaches - The task queue was cleared by an error in another task.

> Task: checkCoherence - The task queue was cleared by an error in another task.

> Task: expire - The task queue was cleared by an error in another task.

> Task: originFrecencyStats - The task queue was cleared by an error in another task.

> Task: vacuum - The task queue was cleared by an error in another task.

> Task: stats - The task queue was cleared by an error in another task.

> Task: _refreshUI - The task queue was cleared by an error in another task.

This error code (0x80630002) leads me to "NS_ERROR_STORAGE_IOERR". Is this a correct assumption?

I'm wondering whether there are ways to find the original error that caused Firefox to show this error message (like "could not open file xy"), or is there a debug log that can be used to get more information about this problem? What's also puzzling me is the fact that this error persists even with a new profile or a fresh install.

Any help or advice appreciated. Thanks in advance.

Asked by pvitt 1 year ago

Last reply by cor-el 1 year ago

  • Archived

After FF 63 update, disqus website scrolls to top of page after making a post

Firefox 63.0.1 (32 Bit), Windows 7, Dell Optiplex 755 After the auto update of Firefox, when posting on DISQUS, after hitting the post button FF scrolls to the beginning … (read more)

Firefox 63.0.1 (32 Bit), Windows 7, Dell Optiplex 755 After the auto update of Firefox, when posting on DISQUS, after hitting the post button FF scrolls to the beginning of the page. This has never happened before and I can't find any advice from anyone, but I know a lot of folks on DISQUS are having this issue. No hardware changes have been made to my computer in over 2 years.

I tried Firefox in safe mode and it made no difference.

Thanks in advance.

Asked by DatSquirrel 1 year ago

Last reply by FredMcD 1 year ago