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  • Archived

No sound in Firefox only

Since Firefox Quantum 60, i have no sound in Firefox at all, also most videos don't play, except for WEBM & Ogg (But still no sound on either) I have reinstalled flas… (read more)

Since Firefox Quantum 60, i have no sound in Firefox at all, also most videos don't play, except for WEBM & Ogg (But still no sound on either)

I have reinstalled flash 5 times to no avail. I have followed every support page i could find, did not fix it. I have started firefox in safemode, still no cigar, i have reset firefox completely with a fresh profile, still not fixed.

Yes, volume sliders are checked and are on full volume, but there is no audio output shown at all from firefox. I have disabled tracking protection, hardware acceleration, and everything there is to mess with in the general settings, still no sound. I have also set the all sandbox.content.levels to 0 or 1 as a test, which unfortunately did not fix the issue either.

I'm using Windows 7 x64

Console errors: Youtube: No decoders for some of the requested formats: video/webm; codecs="vp09.02.51.10.01.09.16.09", video/mp4; codecs="avc1.42001E mp4a.40.2", video/mp4; codecs="avc1.4d4015", video/mp4; codecs="avc1.4d401e", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.640028", audio/mp4; codecs="mp4a.40.2", video/mp4; codecs="avc1.4d400c"

Soundcloud: No decoders for some of the requested formats: audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus"

Asked by Hadong 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox can no longer open PDF files

All of a sudden Firefox can no longer open PDF files. Instead it tries to repeatedly to re-download them. Even when trying opening a PDF file, from my local explorer, in… (read more)

All of a sudden Firefox can no longer open PDF files. Instead it tries to repeatedly to re-download them. Even when trying opening a PDF file, from my local explorer, into firefox it just tries to re-download the file.

My issue doesn't seem to have anything to do with Firefox Handler options. (It's currently set to "always ask" for PDF files, because if I set it to "preview in Firefox" or "Use Firefox" I just get an infinite loop of tabs trying to re-download the pdf). I've tried deleting the handler.json file, which also did not fix my issue.

Firefox just doesn't seem to be able to view PDF files anymore :/.

I'll try re-installing and report back if that resolves the issue.

Asked by Zander46 1 year ago

Last reply by 37MAC73 1 year ago

  • Archived

Alt + D showing menu instead of fucusing search bar

Hello, Alt + D does not focus on the search bar, but displays the menu briefly and selects the File tab. I already cleaned up and restarted without addons. Both without … (read more)

Hello, Alt + D does not focus on the search bar, but displays the menu briefly and selects the File tab. I already cleaned up and restarted without addons. Both without success. How can this problem be solved?

Asked by AndiLeni 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in

The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in the WebGL … (read more)

The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in the WebGL player settings.

Asked by sandeep6362 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Any way to complete a page's animations *before* reading it?

Many sites include migraine-inducing animations. It's hard to block these animations, but maybe it would be easier to run them to completion before reading the pages. Rig… (read more)

Many sites include migraine-inducing animations. It's hard to block these animations, but maybe it would be easier to run them to completion before reading the pages.

Right now, Firefox doesn't run the animations while the tabs are in the background, only when we move them to the foreground, and try to read them, and this means sites can punch users precisely when we are vulnerable to the migraine-inducing animations.

Ideally, I'd like some way to complete all time-based and scroll-position-based and exit-based animations, including sticky elements, first, so I can remove them and read the page at my leisure without getting hit by these animations. But completeling any category would help.

Asked by MarjaE 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Not able to sign into my existing Firefox account and hence unable to sync my browser! Help please?

I am stuck in a pretty unfortunate but unique situation. I had enabled Firefox Sync on my laptop and had the same Firefox account running on my Android phone. All was we… (read more)

I am stuck in a pretty unfortunate but unique situation.

I had enabled Firefox Sync on my laptop and had the same Firefox account running on my Android phone. All was well until I enabled the two-step authentication for my Firefox Sync Account. The second step of verification was through the Google Authenticator App. I cannot find my backup codes. The sync used to work perfectly fine on both my laptop and my Android phone.

In the recent past, I bought a new Android phone and changed the existing Hard Disk Drive on my laptop to a Solid State Drive simultaneously and did not log out of my synced Firefox account on my laptop. When I try to login to my Firefox account (on my laptop or Android phone) to sync my data, the first step proceeds as expected (because I remember my password). However, the second step (verification) asks for a 6-digit code or a 10-digit recovery code. I do not have a 6-digit code since I had to setup the Google Authenticator App afresh on my new Android phone and I cannot find my 10-digit recovery code. Thus I am not being allowed to login to my Firefox account.

Alternatively, I tried to reset my Firefox account. I have no other option but to not mind losing all the bookmarks, history and related information that was synced to my Firefox account (am I right?). But I am facing an issue while trying to reset my Firefox Sync account too! I clicked on "Forgot Password" in the Firefox Sync Sign-in Page, entered my email address and clicked on the "Begin reset" button. I received an email with a "Create new password" link. I clicked on it and entered my new password and confirmed the same. Got a successful message which said "Complete set-up by entering the new password on your other Firefox devices.". When I try to sign-in with the new password, Firefox asks me for the two-step authentication again (asks for a 6-digit code from the Google Authenticator App or a 10-digit recovery code)!

This makes it impossible for me to sign in to Firefox using the same email address that I had previously used for the sync. Is this a lost cause and should I just use Firefox sync with a new email address or is there some hope for me to continue using my previous email address?

Asked by cs_explorer 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

i cant log in nor sync my firefox account

I cant log in nor sync my firefox account. i have tried to refresh firefox to no avail. i am using a new laptop with Windows 10. Each time prompted " Unexpected error " … (read more)

I cant log in nor sync my firefox account. i have tried to refresh firefox to no avail.

i am using a new laptop with Windows 10.

Each time prompted " Unexpected error "

Asked by ngwp 1 year ago

Last reply by nitinm01 1 year ago

  • Archived

Tried everything but still slow, now what?

I am fed up with a slow computer, I don't know if it's windows 10, broadband or firefox but I get so much buffering and delay it is very frustrating. There is sometimes a… (read more)

I am fed up with a slow computer, I don't know if it's windows 10, broadband or firefox but I get so much buffering and delay it is very frustrating. There is sometimes a pop up bar saying an extension is causing issues but it is quickly gone yet the slowness continues. I've tried closing, deleting,reinstalling etc nothing makes any difference. I've also tried Linux and it was the same, everyone blames somebody else. What can I try now?

Asked by whobiggs 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Firefox won't play Twitter videos

Firefox won't play any Twitter videos, either embedded, or directly on twitter.com. Chrome plays the videos fine on this computer. https://www.youtube.com/html5 shows ch… (read more)

Firefox won't play any Twitter videos, either embedded, or directly on twitter.com. Chrome plays the videos fine on this computer.

https://www.youtube.com/html5 shows check marks next to each video format, so I think I'm OK here. When I click on the video, nothing happens, and nothing shows up in the developer console. Turning off security.csp.enable in about:config made no difference. It still fails in Firefox safe mode. No videos work, but here are a couple concrete examples: https://twitter.com/Dodgers/status/1036403166839853056 or https://twitter.com/SkyNews/status/882509461532717056

I'm stumped... where do I go from here? Besides using Chrome, I mean.

Asked by haydentech 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

drop-down menus blacked out

Occasionally when opening FF, the scroll bars are missing and all the drop-down menus are blacked out (see image). Restarting will generally fix the problem. Any idea wha… (read more)

Occasionally when opening FF, the scroll bars are missing and all the drop-down menus are blacked out (see image). Restarting will generally fix the problem. Any idea what might be causing this? Thanks!

Asked by opus817 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Why do I have to restart the firefox to detect my earphone?

First thing! Firefox is the best and my favorite. I have one concern that, I have to restart it all the time to get the audio in my earphone. It plays the audios nicely. … (read more)

First thing! Firefox is the best and my favorite.

I have one concern that, I have to restart it all the time to get the audio in my earphone. It plays the audios nicely. But if it is playing something and then I plugged in a earphone 3.5 mm jack, then it won't switch to that. Only workaround is to restart the Firefox.

Asked by Harty 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Bookmarks toolbar will not show despite doing the right things

I have selected the option to show the bookmark toolbar in the right click menu in blank space, and also in the customize window. I have used this many times on its own … (read more)

I have selected the option to show the bookmark toolbar in the right click menu in blank space, and also in the customize window. I have used this many times on its own and in combination with restarting and logging off. The bookmark toolbar will not display. The bookmark toolbar is available through the bookmark menu but I want to see it as a toolbar.

By the way the option to show/hide the menu bar works correctly.

I've disabled all plugins but no improvement.

Yesterday I accepted a Firefox update and it's now on 61.0.2 (64bit)

Today I did a malware scan and it found three PUPs but no improvement after removal.

Please help. Thanks

      • Edit

I have just noticed that the bokmark toolbar shows on a private browsing window but not the normal window.

Asked by Jay364 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Monitor static on a dual monitor setup

When I have Firefox running on both monitors sometime the primary monitor gets static like. I don't think it's hardware failure because the static doesn't fill the entire… (read more)

When I have Firefox running on both monitors sometime the primary monitor gets static like. I don't think it's hardware failure because the static doesn't fill the entire resolution and goes away as soon as I close Firefox on the primary screen. I have tried restarting my computer, doing reset of Firefox and tried a fresh reinstall the browser. This issue doesn't seem to happen on Internet Explorer, edge or google chrome.

I have a picture of the issue Left monitor (largest monitor) is the primary and the one displaying the issue Also when I use Print Screen it takes a picture of whatever is under the static.

Thanks

Asked by OmniDusk 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

I recently rebooted my computer and my bookmarks were gone.

About a week ago I completely rebooted my computer. I tried to restore from bookmarks library page. When I do this it remains the original first 2 bookmarks. I do have … (read more)

About a week ago I completely rebooted my computer. I tried to restore from bookmarks library page. When I do this it remains the original first 2 bookmarks. I do have another computer that has separate bookmarks from the one I rebooted. Thanks in advance for any help.

Asked by robtreymal 1 year ago

Last reply by cor-el 1 year ago

  • Archived

need to reset password have been waiting for an email from you have not recieved on yet. this is the 2nd time that I have asked to reset.

I've asked several times to reset my password and they say they sending me the link to do so and an email never comes. I need to get into my account so that I can be able… (read more)

I've asked several times to reset my password and they say they sending me the link to do so and an email never comes. I need to get into my account so that I can be able to get my bookmarks.

Asked by lisagarza 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

firefox sync unexpected error. I have tried all the fixes on FireFox support forums and nothing has worked. how to fix?

I have FireFox sync and today I tried logging in and received an "unexpected error. The same thing happens on multiple devices and if i try to change the pw as well. If i… (read more)

I have FireFox sync and today I tried logging in and received an "unexpected error. The same thing happens on multiple devices and if i try to change the pw as well. If i click manage accounts from the one computer I am logged into it shows a blank white page with nothing else. I tried refreshing, resetting, all the manual fixes related to the files in the app data roaming folder. I have uninstalled reinstalled. I tweaked settings in about:config. Nothing is working. I am not sure what else I should do.

Asked by tekhead 1 year ago

Last reply by McCoy 1 year ago

  • Archived

addon sync vetoed

I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have tr… (read more)

I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have transferred, having a quick look through the log, it says the transfer was vetoed?

1535196919532	Sync.LogManager	DEBUG	Flushing file log
1535196919640	Sync.LogManager	DEBUG	Log cleanup threshold time: 1534332919640
1535196919703	Sync.LogManager	DEBUG	Done deleting files.
1535197206658	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:fxa_status
1535197206658	FirefoxAccounts	DEBUG	fxa_status received
1535197206659	FirefoxAccounts	DEBUG	service: sync
1535197206659	FirefoxAccounts	DEBUG	is private browsing: false
1535197210025	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:loaded
1535197210025	FirefoxAccounts	WARN	Unrecognized FxAccountsWebChannel command: fxaccounts:loaded
1535197250657	Sync.Service	DEBUG	User-Agent: Firefox/61.0.2 (Windows NT 6.1) FxSync/1.63.0.20180807170231.desktop
1535197250657	Sync.aService	INFO	Starting sync at 2018-08-25 12:40:50 in browser session 6tvasCr884ze
1535197250658	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1535197250662	Sync.Status	INFO	Resetting Status.
1535197250662	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1535197251282	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/collections
1535197251283	Sync.Service	DEBUG	Fetching server configuration: https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251478	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251479	Sync.Service	DEBUG	Fetching global metadata record
1535197251479	Sync.Service	DEBUG	Clearing cached meta record. metaModified is 1534684595.4, setting to 1535196920.18
1535197251666	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/meta/global
1535197251667	Sync.Service	DEBUG	Weave Version: 1.63.0 Local Storage: 5 Remote Storage: 5
1535197251667	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1535197251667	Sync.Service	INFO	Testing info/collections: {"passwords":1535196242.02,"tabs":1535196919.17,"clients":1535196552.94,"crypto":1534684596.05,"forms":1535196422.52,"meta":1535196920.18,"bookmarks":1535196392.11,"history":1535196919.83}
1535197251667	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 1534684596.05
1535197251667	Sync.Synchronizer	DEBUG	Refreshing client list.
1535197251668	Sync.Engine.Clients	INFO	0 outgoing items pre-reconciliation
1535197251668	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1535197251860	Sync.Collection	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/clients?full=1&limit=1000
1535197251869	Sync.Engine.Clients	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 3 reconciled.
1535197251870	FirefoxAccounts	TRACE	FxAccountsPush registerPushEndpoint
1535197251876	FirefoxAccounts	DEBUG	FxAccountsPush got subscription
1535197251877	FirefoxAccounts	DEBUG	registering new device details
1535197251878	Services.Common.RESTRequest	TRACE	local time, offset: 1535197251878, -173
1535197251878	Services.Common.RESTRequest	TRACE	hawk auth header: Hawk id="94c726dfa044012be73ea6fc41b8eaa2c6ec675956c0fbd623346d3fd194a7a3", ts="1535197251", nonce="W5fVJG0S86Q=", hash="mB0LTT5Gq6rsNBm7kpur67rgWMZTyt9eZDqgxRI2moU=", mac="D25AGPx9S7+9Asp6x2ViZC2S40+5bFVgq0GLXq8wlEo="
1535197251879	Services.Common.RESTRequest	DEBUG	POST request to https://api.accounts.firefox.com/v1/account/device
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header authorization: ***** (suppressed)
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header content-type: application/json
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header accept-language: en-US, en
1535197251879	Services.Common.RESTRequest	DEBUG	POST Length: 412
1535197251879	Services.Common.RESTRequest	TRACE	POST Body: {"name":"Windows’s Firefox on Win","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com:443/wpush/v1/gAAAAABbgTw7MfHKEHd7Amh2jckUNYjroPWFI42B5uy-NbyJ3xNXu3i4stvX1CMZHEjXS6Kq-34wnVe6afQ6VqoQAk8Bd2lUZlKSkxKiVp3tVGpnW541IOYcIRCJmZybdNkFL0AAJyEt","pushPublicKey":"BL6JVQ-ou3AUchMX1wI63dzI8FFApdaqRmDGZcfTrrxVwiNaEe74kGpSpIbDxMiB7Kss3ppaKJhMQ0ZqzUGhvP4","pushAuthKey":"tOMNSYkdAHAMvAAAqLf3Rg"}
1535197252066	Services.Common.RESTRequest	TRACE	onStartRequest: POST https://api.accounts.firefox.com/v1/account/device
1535197252067	Services.Common.RESTRequest	TRACE	Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0
1535197252067	Services.Common.RESTRequest	DEBUG	POST https://api.accounts.firefox.com/v1/account/device 400
1535197252067	Services.Common.RESTRequest	TRACE	POST body: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252068	Hawk	DEBUG	(Response) /account/device: code: 400 - Status text: Bad Request
1535197252068	Services.Common.RESTResponse	TRACE	Processing response headers.
1535197252069	Hawk	DEBUG	Clock offset vs https://api.accounts.firefox.com/v1: -69
1535197252069	FirefoxAccounts	ERROR	error POSTing /account/device: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252069	FirefoxAccounts	ERROR	device registration failed: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252071	FirefoxAccounts	DEBUG	_updateAccountData with items: ["device"]
1535197252071	FirefoxAccounts	DEBUG	writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252071	FirefoxAccounts	TRACE	starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252104	FirefoxAccounts	TRACE	finished write of json user data - took: 32
1535197252104	FirefoxAccounts	DEBUG	writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"]
1535197252105	FirefoxAccounts	TRACE	starting write of user data to the login manager
1535197252127	FirefoxAccounts	TRACE	finished write of user data to the login manager
1535197252132	Sync.EngineManager	DEBUG	Could not get engine: clients
1535197252132	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252132	Sync.Synchronizer	INFO	Updating enabled engines: 3 clients.
1535197252133	Sync.EngineManager	DEBUG	Could not get engine: recentHistory
1535197252133	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252134	Sync.Synchronizer	INFO	Syncing all enabled engines.
1535197252136	Sync.Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1535197252138	Sync.Engine.Passwords	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252140	Sync.Engine.Tabs	INFO	1 outgoing items pre-reconciliation
1535197252142	Sync.Engine.Tabs	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252150	Sync.Engine.Tabs	INFO	Posting 1 records of 2257 bytes with batch=true
1535197252151	Sync.Collection	DEBUG	POST Length: 2257
1535197252345	Sync.Collection	DEBUG	POST success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/tabs?batch=true&commit=true
1535197252353	Sync.Engine.Bookmarks	DEBUG	Checking if server sync ID iPTfZedR523F matches existing
1535197252368	Sync.Engine.Bookmarks	INFO	0 outgoing items pre-reconciliation
1535197252372	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252399	Sync.Engine.Bookmarks.BookmarkSyncUtils	DEBUG	pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0}
1535197252402	Sync.Engine.Addons	DEBUG	Refreshing reconciler state
1535197252402	Sync.AddonsReconciler	INFO	Refreshing global state from AddonManager.
1535197252407	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Activity Stream (version=2018.06.29.1026-fa231556, id=activity-stream@mozilla.org)

Asked by JohnTucker 1 year ago

Last reply by cor-el 1 year ago

  • Archived

recieved a blackmail email says he turned my browser into remote desk top and took over my web cam i use firefox for mac is this possible?

I recieved a blackmail email claiming he hacked me via a porn site . Yes I am guilty of perusing the pretty ladies. He also claimed to have taken over my browser as a rem… (read more)

I recieved a blackmail email claiming he hacked me via a porn site . Yes I am guilty of perusing the pretty ladies. He also claimed to have taken over my browser as a remote desktop and accessed my web cam. No worries there. he claims to have my phone# but is all x-ed out except for the last 2 digits they are correct and the x count is correct to include the + mark and digits for the country code. he wants me to send him bitcoins or else he is going to start sending the hacked info out to people on my contact list. I can forward the email it would help.

Asked by pogue 2 years ago

Last reply by jscher2000 2 years ago