Showing questions tagged: Show all questions
  • Archived

Images on ebay won't load

I've seen various forum questions, both new and old, that ebay images won't load. This issue has persisted for the last several Firefox for Windows releases. Is there any… (read more)

I've seen various forum questions, both new and old, that ebay images won't load. This issue has persisted for the last several Firefox for Windows releases. Is there any workaround?

Asked by martiniman 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to stop Firefox from auto refreshing every 10 seconds

I have read and applied all the fixes from previous responses to this problem and nothing works. Scrolling through Facebook is a nightmare with the page re-loading every… (read more)

I have read and applied all the fixes from previous responses to this problem and nothing works. Scrolling through Facebook is a nightmare with the page re-loading every 10 seconds, and creating a visual disturbance on screen. Please advise a permanent fix. Thanks

Asked by GaynorFoster 2 years ago

Last reply by guigs 2 years ago

  • Archived

Firefox connects to IP address of a website automatically on starting

Not talking about connecting to Amazon cloud and the like, it connects to a website that threw a pop-under once. Not in favorites and FF is set to start to a blank page.… (read more)

Not talking about connecting to Amazon cloud and the like, it connects to a website that threw a pop-under once. Not in favorites and FF is set to start to a blank page.

Added the site to my HOSTS file to redirect to localhost, still loads but of course sending a few bytes back and forth to mypc.mydomain.local

Attached is image of what happened before modifying the HOSTS file

This is odd behaviour. Not happening with any other FF used by others in the office.

Let me add, that sporadically it also establish a connection that can't be blocked via HOSTS file as it's an IP address connection that resolves to verisondigitalmedia.com - and we're in Europe, not USA so what the...is Verizon doing showing up?

Note also, no extensions or add-ins other then UBlock Origin. Machine runs Avast and also scanned with Malwarebytes for sanity-check. All clean.

This is odd, yes?

VR

PS - Was unable to upload an image showing the connection. It automatically connects to clicktripz.com

Asked by Vynil 2 years ago

Last reply by user633449 2 years ago

  • Archived

tube8live not working properly

Hi all , this site used to work properly in FF 59 now in 60 the video loads for a few seconds then it freezes , i disable firefox privacy.trackingprotection from about:co… (read more)

Hi all ,

this site used to work properly in FF 59 now in 60 the video loads for a few seconds then it freezes ,

i disable firefox privacy.trackingprotection from about:config and preferences and disabled all extensions except for Hoxx VPN because i can't access the site without it , tried other VPN's with the same problem , am on linux but the problem occur also on windows 10 , the site works fine on other browsers with the same VPN .

Asked by aj88 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

I cannot download attachments in my Yahoo email. I have tried to sign in to Firefox help to reset my support password but it has not sent me any link in 3 tries

Firefox is my default browser and I cannot download any attachments in my Yahoo email. I tries to sign into my Firefox account but it would not accept my password. I trie… (read more)

Firefox is my default browser and I cannot download any attachments in my Yahoo email. I tries to sign into my Firefox account but it would not accept my password. I tried 3 times to do a password reset but I never received a reply to my email address. My email address is: ************@yahoo.co.uk. I had followed the Firefox help suggestions to fix my problem of being unable to open attachments of any format in my yahoo mail and cleared all of the Firefox Cache and Cookies. A blue folder appeared on my MacBook Pro laptop called "Old Firefox Data". Since this did not fix my inability to open any attachments in my Yahoo Mail (New Mail and not Classic or Yahoo Pro), I need help on what I should do. How do I return to my Old Firefox Data and Settings, fix my problem of being unable to open up attachments in my Yahoo Email and fix the problem of Firefox not accepting my account password or not sending me a link to do this? I do not know how to proceed and it appears that many of my settings are changed or gone. Even my default opening page of: https://uk.yahoo.com/ has gone. What do I do to resolve all of these issues. Many thanks, drrjm.

Asked by drrjm 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes when starting, even if I go to safe mode

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My … (read more)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Asked by Reshalem 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to calculate the height of the menubar in firefox

I try window.screen.availHeight - (document.documentElement.clientHeight + screenY) and window.screen.height - (document.documentElement.clientHeight + screenY), but fa… (read more)

I try window.screen.availHeight - (document.documentElement.clientHeight + screenY) and window.screen.height - (document.documentElement.clientHeight + screenY), but failed.

I got 149px, but menubar 109px. I use screen ruller for calc this.

Asked by dimensi 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Takes 15 sec to pull up Google News page

https://news.google.com/?hl=en-US&gl=US&ceid=US:en takes 15 to load page with latest FF version. Takes 4 sec with Chrome. … (read more)

https://news.google.com/?hl=en-US&gl=US&ceid=US:en takes 15 to load page with latest FF version. Takes 4 sec with Chrome.

Asked by Dieter35 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why does my Charter Suite block my homepage (MSN) on Firefox but not Safari? The reason says: http://tobarvest-holved.com/cec9e6b5-e556-4a68-924f-de87a2468742?

My Charter Security Suite blocks homepage (MSN) on Firefox but not on Safari. I keep getting that the page is blocked because of: http://tobarvest-holved.com/cec9e6b5-e5… (read more)

My Charter Security Suite blocks homepage (MSN) on Firefox but not on Safari. I keep getting that the page is blocked because of: http://tobarvest-holved.com/cec9e6b5-e556-4a68-924f-de87a2468742?site=8b860925478c

This web site has been reported as harmful. We recommend that you do not visit this web site.

This only happens on Firefox

Asked by fishgut3 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox v60 is having problem with video reproduction on YouTube, 1080p videos are stuttering/lagging

Hello, i read a lot before posting this, tryed to disable/enable all the things recommended for media playback in about:config on Firefox but i still have problem. I trye… (read more)

Hello, i read a lot before posting this, tryed to disable/enable all the things recommended for media playback in about:config on Firefox but i still have problem. I tryed to switch firefox to performance GPU on laptop, didnt help either. Tryed other browsers (Chrome and Edge) and video is just fine there, no stuttering. I checked these to be absolutely sure my hardware is not the problem. I tried SAFE mode but again stuttering on 1080p videos. I have installed h264, adobe flash, and widevine content decryption.... Tried clean install, newest adobe flash, windows 10 update... Tryed to disable hardware acceleration also. Cant remember all the things i tried :).

I really like Firefox, using it for years, i dont wanna switch to any other browser, i hope developers will look into the problem. Its quite frequent as i can see online...

Asked by stefan8661 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Synchronize bookmarks and Bookmarks Toolbar separately

Hello. Is there a way to separately choose to synchronize Bookmarks and Bookmarks Toolbar? I want to have all Bookmarks synchronized both on my home and work computers, b… (read more)

Hello. Is there a way to separately choose to synchronize Bookmarks and Bookmarks Toolbar? I want to have all Bookmarks synchronized both on my home and work computers, but I don't want to synchronize Bookmarks Toolbar. I want to have separate Bookmarks Toolbar items at work and at home. So far I don't find such setting is there some way to do this? Thanks!


moderator edited this posting and title to properly state what the thread owner is asking about - substituted "Bookmarks Toolbar" for "tabs"

Asked by badsector82 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

New Install of Firefox 60.0.1esr on 2008R2 wont load any pages, including add-ons page

Hello, I have just completed fresh installations of Mozilla Firefox 60.0.1esr on two different Windows 2008 R2 servers with the same results: - The installation completes… (read more)

Hello,

I have just completed fresh installations of Mozilla Firefox 60.0.1esr on two different Windows 2008 R2 servers with the same results:

- The installation completes successfully without any errors - Firefox launches and opens the browser tabs without any errors - The browser tabs do not load any content even when 'known good' URLs are entered into the navigation bar - The same 'known good' URLs open and successfully load content when IE is used from the same computers - "Try Safe mode" and "Refresh Firefox" from the "about:support" page do not have any affect

Please help Thanks ____________________________________________________________________________________________________________________________

Application Basics


Name: Firefox Version: 60.0.1 Build ID: 20180516032417 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Firefox Features


Name: Activity Stream Version: 2018.04.20.1103-b3b95672 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 30.1.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions


Security Software


Type:

Type:

Type:

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics card because of unresolved driver issues. Off Main Thread Painting Enabled: true DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: VMware SVGA 3D Vendor ID: 0x15ad Device ID: 0x0405 Driver Version: 8.15.1.50 Driver Date: 12-13-2016 Drivers: vm3dum64 vm3dum64_10 vm3dum vm3dum_10 Subsys ID: 040515ad RAM: 8

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D11_COMPOSITING: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled



Media


Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 44100 Output Devices Name: Group Remote Audio: Input Devices Name: Group

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180516032417 browser.startup.homepage_override.buildID: 20180516032417 browser.startup.homepage_override.mstone: 60.0.1 browser.urlbar.placeholderName: Google browser.urlbar.timesBeforeHidingSuggestionsHint: 3 extensions.lastAppVersion: 60.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 60.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0405 gfx.crash-guard.d3d11layers.driverVersion: 8.15.1.50 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1526926795 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180516032417 media.gmp-manager.lastCheck: 1526926794 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1526926796 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1526927109 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [] privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {92406d33-e9ed-44ae-bbcc-7053e5e73838} services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1526927109

Asked by Simon.Woods 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Since the new update firefox 60, it hangs after a few moments or pages. We have to perform a forced stop to restart firefox. We have the problem on the 2 imac, and th… (read more)

Since the new update firefox 60, it hangs after a few moments or pages. We have to perform a forced stop to restart firefox. We have the problem on the 2 imac, and the 2 macbook pro. Software is up to date . We send a crash report every time. We never had any problems with previous versions.

Thanks Steven

Asked by rubicone 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

"State Information Lost" Crash Code 64665b905b

Cannot Access my Avention.com account anymore through Firefox, yet I can with my other browsers. Firefox says that there is "State Information Lost," refer to code track… (read more)

Cannot Access my Avention.com account anymore through Firefox, yet I can with my other browsers. Firefox says that there is "State Information Lost," refer to code tracking number 64665b905b. On Avention/One Source sign-in page, I get this message: "Invalid IP address. Your site requires IP address verification and we didn't receive a valid IP address." Never had this problem before and I do not have it with any other browser. Costing me work time trying to figure this out.

Asked by Kguidi 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox 60.0.1 I can't log into Youtube, the NEXT button does not work

The NEXT button does not work on Youtube or Google so I can't log in. I have tried all the suggestions in the forums about clearing the cache, etc but nothing works. I … (read more)

The NEXT button does not work on Youtube or Google so I can't log in. I have tried all the suggestions in the forums about clearing the cache, etc but nothing works. I dumped all the add-ons as well but still nothing. Google Chrome lets me log in, NP

Using 60.0.1 64 bit

Asked by Ronshere 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

getting malware notice from malwarebytes stating the firefox is requesting an outgoing connection to a known malware website

About two weeks ago i started receiving notices from Malware bytes that something is trying to connect by going outbound to altg.widerplanet.com. As it is nothing I am t… (read more)

About two weeks ago i started receiving notices from Malware bytes that something is trying to connect by going outbound to altg.widerplanet.com. As it is nothing I am trying to do, I do n ot know where it is coming from. It says the path is referring back to firefox.exe. See Attached. I refreshed the program and it is still doing the same thing. Any suggestions ?

Asked by Jeff Franklin 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox freezes and then closes

The main problem I'm having is Firefox freezes and then closes. I look at the task manager and there are still Firefox processes running but they disappear after a minute… (read more)

The main problem I'm having is Firefox freezes and then closes. I look at the task manager and there are still Firefox processes running but they disappear after a minute each. It's been happening for a couple of months now, and sometimes it can take a week or a matter of hours.

Something that might be related to this is a problem with tabs where, after opening, the tab contents will only show a throbber and never display the contents of the page.

Some possibly helpful information from the console are the following messages which accompany every crash: IPDL protocol error: could not lookup id for PTexture IPDL protocol error: Error deserializing 'textureParent' (PTexture) member of 'TimedTexture'

Well before the crash I'll also see (many times):

      1. !!! [Parent][DispatchAsyncMessage] Error: PClientSourceOp::Msg___delete__ Route error: message sent to unknown actor ID

Asked by deciusmagnus 2 years ago

Last reply by Shadow110 2 years ago