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Macys.com Website Not Working Properly

I've been having trouble using the macys.com website with Firefox Quantum (but it does not happen with Google Chrome). Specifically, I try using the "sort by" button, an… (read more)

I've been having trouble using the macys.com website with Firefox Quantum (but it does not happen with Google Chrome). Specifically, I try using the "sort by" button, and after I change to a different selection, nothing happens. Additionally, when I try using the filters on the left to filter sizes, etc., they do not work, either. I tried clearing the cookies and cache, as well as the steps listed in this website: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems. The only thing that works is restarting FIrefox in safe mode; everything else, including refreshing my profile, does not work.

Asked by aznjon623 3 years ago

Answered by FredMcD 3 years ago

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I get error message "The address wasn't understood" when I try to play YouTube videos

The full message is: "Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program or is not allowed in … (read more)

The full message is: "Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I'm running Windows 8.1. I refreshed Firefox, and I disabled and deleted all AddOns. i don't know what else to do. The problem started when I installed Norton for Firefox, and now I can't get YouTube videos to play. Thank you!

Asked by LisaFG 3 years ago

Answered by LisaFG 3 years ago

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Can't play music samples on Amazon website.

When I click to play the track sample, the little circle goes round, but there's no sound coming out. Other sites like Youtube work fine. I'm using Windows 10 with Flash … (read more)

When I click to play the track sample, the little circle goes round, but there's no sound coming out. Other sites like Youtube work fine. I'm using Windows 10 with Flash ad-on, on a new build PC. The flash setting is set to "ask first", but I don't think it gets that far. It was just the same before I installed flash.

Asked by john40 3 years ago

Answered by jscher2000 3 years ago

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Why Firefox turns off my computer when i open more than 5 heavy tabs ?

Hi Since around last month Firefox suddenly turns off my computer (as if there was no electricity but all pc lights are still lit) when i open more than five tabs with mu… (read more)

Hi Since around last month Firefox suddenly turns off my computer (as if there was no electricity but all pc lights are still lit) when i open more than five tabs with much data. It happened three times in a row when i opened more than 5 tabs with gifs from this page https://www.cdaction.pl/news-53527/nadgodziny-zaktualizowalismy-polityke-prywatnosci.html some other pages cause this problem too. It never happened util last month and there were no changes in my pc. I have i5-4690k, 16gb ram and 240gb SSD

Asked by HugeDRAGON 3 years ago

Answered by FredMcD 3 years ago

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Audio issue with 6 channel selection

Hello, I have an audio problem with FF. Version is 60.0.1 , 64bit. Setup Win 7x64, xonar dgx sound card. This is a recent issue, from 60.0 I think. On some youtube/twitt… (read more)

Hello,

I have an audio problem with FF. Version is 60.0.1 , 64bit. Setup Win 7x64, xonar dgx sound card. This is a recent issue, from 60.0 I think.

On some youtube/twitter videos I only get sound in the left speaker if I select the 6 channel option. The selected output is headphones, but the card allows me to select from 2 to 8 input channels (which I use for 5.1/7.1 sources with dolby headphone (virtualization). If I select the 2 channel option then it works fine. I have tried it both with IE 11 and Opera and the sound is fine when 6 channel is selected. I have tried disabling all the addons, same issue.

Below are 2 links of videos in which the problem manifests itself (the subject of the videos is not relevant, they are just an example): https://www.youtube.com/watch?v=o9HdFgmsNos https://twitter.com/taylorswift13/status/969342733088444417

2 links of videos that work fine with 6 channel enabled: https://www.youtube.com/watch?v=hTvJoYnpeRQ https://twitter.com/taylorswift13/status/905811133210210310

Thanks.

Asked by JBR_02 3 years ago

Answered by JBR_02 2 years ago

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Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

Hello, I see that mistake via https://lenuar.com.ua/ but here are my SSL certificate details: https://decoder.link/sslchecker/lenuar.com.ua/443 As you see, OCSP Responder… (read more)

Hello,

I see that mistake via https://lenuar.com.ua/ but here are my SSL certificate details: https://decoder.link/sslchecker/lenuar.com.ua/443 As you see, OCSP Responder returned "good" status for the end-entity certificate. So I have no idea what is the issue with this certificate and how to resolve it.

Asked by igor.g 3 years ago

Answered by igor.g 3 years ago

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Mediaplayback thread crashes on youtube videos

Whenever I try to load a youtube video - either embedded or directly through youtube.com, the tab will crash and present "Gah. Your tab just crashed." The issue does not… (read more)

Whenever I try to load a youtube video - either embedded or directly through youtube.com, the tab will crash and present "Gah. Your tab just crashed." The issue does not occur on other video streaming sites, and it does not occur in other browsers. The only plugins I have installed are Adblock Plus and RES - neither of which should affect YouTube.

I am on Firefox 60.0.1 and I was using this version of Firefox without issue. The problem only manifested after installing a new graphics card (AMD Vega 64) - I was previously using integrated graphics (Intel HD 4000). Before installing the new drivers I did remove all display drivers, and I made sure to install the new drivers while disconnected from the internet so Windows 10 wouldn't try to auto-install anything. Other apps/games are functioning as expected with the new graphics card.

Here's what I've done so far:

- cleared cache, cookies

- disabled hardware acceleration in options>performance

- in about:config, set 'browser.tabs.remote.autostart = false' - though this will make the Firefox app crash, not just the tab. I do not have a 'browser.tabs.remote.autostart2' setting

- uninstalled Firefox, cleared %APPDATA%/Firefox, reinstalled Firefox

- repeated the previous steps with the new install of Firefox



Here's my recent crash reports:

bp-a6aee1d3-4eda-400c-b0c7-b16b11180526

bp-cf39fb92-445d-4609-afec-6562e1180526

bp-aefa459d-c667-4496-8bd1-dd6471180526

Asked by haupia 3 years ago

Answered by haupia 3 years ago

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'Secure connection failed' on Natwest online banking site. I am having to clear the history cache almost every day due to this problem?

I get this error message almost daily when I try to access Natwest. I know I can fix it by clearing cache but then I have to reset all the autofill data, re-enter search … (read more)

I get this error message almost daily when I try to access Natwest. I know I can fix it by clearing cache but then I have to reset all the autofill data, re-enter search criteria, etc. I find it hard to believe there is any problem with Natwest's security set up? Is there a simple fix for this, please?

Asked by markitzero 3 years ago

Answered by pjaj 2 years ago

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Firefox 60.0.1 lost Dock & Info icon

Firefox.app shows the correct icon in the List view in a Finder window, however in the Icon view, Info, and in the Dock all shows the generic App icon. This started to ha… (read more)

Firefox.app shows the correct icon in the List view in a Finder window, however in the Icon view, Info, and in the Dock all shows the generic App icon. This started to happen only recently so I presume it's to do with the version 60.0.1 update. My OS is macOs 10.13.4

Asked by kennethkawamoto 3 years ago

Answered by kennethkawamoto 2 years ago

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Clear Data and Manage Data are inaccessible

Hello, I'm having issues with a certain website and thought cached data might be to blame. However, when trying to clear said data, I found that both Clear Data and Manag… (read more)

Hello,

I'm having issues with a certain website and thought cached data might be to blame. However, when trying to clear said data, I found that both Clear Data and Manage Data are greyed out. I disabled all of my addons and restarted FF, the issue remains.

I'm on FF 60.0.1, Windows 10 x64 Pro up to date. I'm not using "Always browse privately".

Any help is greatly appreciated.

Thanks.

Asked by dergudesiggi 3 years ago

Answered by dergudesiggi 3 years ago

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userChrome.css file not working in Firefox v61.0.1 ?

When I updated from FF v60.01 64-bit to v61.0.1 on my Desktop with Win7 SP1 64-bit Firefox ignores my Users\... Profiles\hrwugr05.default*\chrome\userChrome.css file scr… (read more)

When I updated from FF v60.01 64-bit to v61.0.1 on my Desktop with Win7 SP1 64-bit Firefox ignores my Users\... Profiles\hrwugr05.default*\chrome\userChrome.css file scripted as follows:


@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

statuspanel { display:none!important; }


I really hate that statuspanel nag flashing in the lower left of my screen when watching movies online. I've reverted back to FF v60.0.1 for the css file t to work.

Is there a different Script needed for FF 61 or a bug you need to fix?

Thanks

Asked by TInyMud 2 years ago

Answered by jscher2000 2 years ago

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"Your tab has crashed" on only YouTube

Dear support team, When I try to click a video on YouTube using the newest Firefox, it would always crash and generated a crash report everytime.This doesn't occur on oth… (read more)

Dear support team,

When I try to click a video on YouTube using the newest Firefox, it would always crash and generated a crash report everytime.This doesn't occur on other broswer however, such as Chrome. Can you help me? Thanks.

The image attached is Traditional Chinese, but I am sure you guys can recognise the image alone.

Asked by aeaeaa 3 years ago

Answered by philipp 3 years ago

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Why are background gradients oversaturated?

I noticed that on my new computer, backgrounds created in CSS with the background-image property are oversaturated. In the example, there's a square with a background col… (read more)

I noticed that on my new computer, backgrounds created in CSS with the background-image property are oversaturated.

In the example, there's a square with a background color that is the same as the start and end colors of the gradient of the body element behind it.

On my screen, the background is more saturated than the square. This does not happen in Chrome or Safari, where everything looks like the less saturated square.

What I've tried so far:

Checked with the same Firefox version on my MacBook. The background color gradient was rendered the same as the solid background (however more saturated than in Safari and Photoshop).

Disable hardware acceleration. This had no effect.

Restart Firefox in safe mode. This had no effect.

Enter a value for gfx.color_management.display_profile: the path to the color profile that my iMac shows in ColorSync Utility>Profiles>Computer>Displays>iMac. This had no effect.

Change gfx.color_management.mode from 1 to 0 and restart Firefox. All yellow on the linked page looks more saturated than in Chrome and Safari, but the background gradient is rendered in the same color as the div with the solid background. The same happened after changing the setting to 2.

Interestingly, one could argue Chrome and Safari render the colors undersaturated, because when I create the color in another program, it looks identical to the rendering in Firefox. However, I would assume it would be beneficial to have color management activated and in that case, the background gradient should not look different.

I have attached an image that shows the effect on my display.

How can I get internally consistent color rendering with Firefox color management enabled?

Asked by Geelman 3 years ago

Answered by jscher2000 3 years ago

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firefox crash in youtube after amd gpu driver update

so i update my amd gpu and when im trying to play youtube vdeo its keep crashing tried disable add ones and hardware acceleration i attach the crash report ffc90fb4-1d56… (read more)

so i update my amd gpu and when im trying to play youtube vdeo its keep crashing

tried disable add ones and hardware acceleration

i attach the crash report

ffc90fb4-1d56-4105-8f89-db79d0180529

Asked by danielpiro 3 years ago

Answered by PavelkoT 3 years ago

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How do I know for sure whether the accessibility service is preventing third party software to acces my browser?

Hello, I want to prevent third parties accessibility services to enter my browser. But the way this checkboix is formulated confuses me. If I check the box 'prevent acce… (read more)

Hello, I want to prevent third parties accessibility services to enter my browser. But the way this checkboix is formulated confuses me. If I check the box 'prevent accessibility services from accessing your browser' is it then enabled or disabled? What are the accessibility services here? I read all the instructions but still find it a confusing sentence to check or uncheck?

Should I read the sentence as "prevent Firefox Accessibility Service from accessing your browser'? Or should I read it as "prevent any type of physical impairment assistive software from accessing your browser?

Hope you could help me with this. And if so it could be nice to make this sentence a bit clearer. Or maybe I'm just a bit confused and you should just leave it like this;)

Best,

Art

Asked by artklln 3 years ago

Answered by user633449 3 years ago

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Firefox crashes

After a major windows 10 update, Thunderbird and Firefox crash continuously, usually the moment I open another program, rarely when using Thunderbird and Firefox. Reinsta… (read more)

After a major windows 10 update, Thunderbird and Firefox crash continuously, usually the moment I open another program, rarely when using Thunderbird and Firefox. Reinstalled Firefox, but it still crases. These two are the only to have problems after update. Do you have a solution? Thank you and good day, Luciano

Asked by luciano58 3 years ago

Answered by philipp 3 years ago

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Facebook video

Videos in Facebook show black. My drivers are up to date. The same videos play on my laptop, but not on my desktop. All software on both computers are the same, Windows 7… (read more)

Videos in Facebook show black. My drivers are up to date. The same videos play on my laptop, but not on my desktop. All software on both computers are the same, Windows 7. When I chose "restart Firefox with add-ons disabled" it works, however I already disabled all add-ons, so I cannot pinpoint on an add-on as the source of the problem. The videos play with Chrome and IE, but not with Pale Moon. It plays in Pale Moon when restarted in safe mode.

Asked by Ali İhsan Ulusal 3 years ago

Answered by FredMcD 3 years ago

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I lost all my saved passwords after my pc crashed.

I was using Firefox while my PC crashed. So I had to force-restart it. After I reopened Firefox, I was asked to reconnect to my Firefox account to sync it. When I typed m… (read more)

I was using Firefox while my PC crashed. So I had to force-restart it. After I reopened Firefox, I was asked to reconnect to my Firefox account to sync it. When I typed my password (which I was 10000% sure that it is correct), it said that it is wrong. So I reset it. After I connected to the account, I was surprised that all my saved passwords in my Firefox account disappeared. My bookmarks were there, nothing happened to them. Also, synchronizing Logins was checked in the sync settings, so I really didn't find any explanation for that!

Asked by maky_hnou 3 years ago

Answered by FredMcD 3 years ago

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On my Mac my new tabs open in Firefox. I want them to open in Google. The new update changed this.

In previous Firefox updates, I would set my homepage and then all tabs would open in that homepage. Now the first time I open Firefox, I get my homepage that I set. When … (read more)

In previous Firefox updates, I would set my homepage and then all tabs would open in that homepage. Now the first time I open Firefox, I get my homepage that I set. When I click on a new tab in that window, the new tab come up with your Firefox page and your Firefox logo on the tab. I don't want your page and it is being forced on me. In preferences my homepage is set correctly. Your responses to other people who have complained about this says to go into config and make code changes. That's fine for a PC, but I have a Mac computer, and there are no suggestions as to how to fix this. If this can't be fixed on my Mac computer, I will change to another browser and remove Firefox from my computers, laptop and phone. I really liked Firefox before being forced to use your homepage.

Asked by MargaretHoulihan 3 years ago

Answered by Shadow110 3 years ago

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firebug on old version

In the old version of firefox there was a firebug add-on. There it was possible to open the answer that came on the Ajax request in a separate tab and see the answer. How… (read more)

In the old version of firefox there was a firebug add-on. There it was possible to open the answer that came on the Ajax request in a separate tab and see the answer. How to do this in the new version of firefox ???? I open the f12 developer tools and do not see ... I really miss this tool. View Ajax response in a new tab

Asked by mikrit 3 years ago

Answered by Gerd 3 years ago