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  • Archived

What can I do to get rid of the random buffering symbol?

Sometimes my tabs completely freeze up, displaying a white screen with a buffering symbol simultaneously. It usually happens when i open a new tab, but sometimes it just … (read more)

Sometimes my tabs completely freeze up, displaying a white screen with a buffering symbol simultaneously. It usually happens when i open a new tab, but sometimes it just happens when I switch between already opened tabs. I have tried a lot of things, including refreshing firefox, but thus far nothing worked. (Not even on a similar case, which was solved by refreshing firefox, but it didn't work for me, so I figured, I might as well open my own question. Please help me out, it's kind of annoying. .-.

Asked by KuroSleepyAsh 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How can I unlock a bookmark?

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! F… (read more)

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! FRANCES JONES

Asked by Francesann 3 years ago

Last reply by Happy112 3 years ago

  • Archived

Why is there a thin, White line at the top of my firefox window?

There's been a thin, white line at the top of any running instance of firefox, on both my MBP and imac, both running 10.12.4. Currently running firefox 53, but it was… (read more)

There's been a thin, white line at the top of any running instance of firefox, on both my MBP and imac, both running 10.12.4. Currently running firefox 53, but it was there on 52 as well. Appears on all of my themes, but screenshots were taken with the compact dark theme for emphasis.

Asked by Sporkife01 3 years ago

Last reply by cor-el 3 years ago

  • Archived

SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestion… (read more)

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestions. Please help me to disable this error message and get past it. I trust the website I'm going to, https://ellc.learn.army.mil. I don't need anything protecting me from this .mil website that's required for my work. I sent in this question before, and got no response. Please help.

Asked by tylerius8 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Which older version to install? 55 or 52ESR? Help please?!

Hi Folks, I'm still using an older version of firefox to keep essential add-ons that Quantum no longer had. I'm having problems on a windows 7 computer with the version … (read more)

Hi Folks,

I'm still using an older version of firefox to keep essential add-ons that Quantum no longer had. I'm having problems on a windows 7 computer with the version I have on it, and would like advice on the best way to proceed.

I had copied over my profile from a different computer where I'd been using FF55. I'd had some problems with 55, so I installed 52 on this computer, but using that profile. It's not working very well as I can't get vertical tabs or vertical tabs reloaded to work, it's also crashing fairly often for no apparent reason, etc. Now even the "+" symbol to add a new tab has disappeared from the tab bar, and I don't have a clue why or how to get it back!). For what it's worth, this isn't a malware/virus problem - I'm running McAfee and also periodically malwarebytes etc., and scans aren't finding problems. Computer has been restarted several times and so on, and I'm still having the problems. Could this be because the profile was from a firefox 55 version and it's being used on a FF52 version? Or would that not cause this sort of problem?

I don't want to go to 56 because I gather it won't be able to access my older saved sessions (I use Session Manager and those are the sessions I'm concerned about - so if this is NOT a problem, please let me know). I'm concerned about this because wiki says: "...Another change was the introduction of the mozlz4 format, a proprietary variant of the lz4 compression format (.mozlz4 and .jsonlz4 file extensions instead of .json.lz4 as per unix/linux standard). Session data is stored in the lz4 format instead of plain text. Firefox 56 can not recognize the legacy plain text session files, only the lz4-encoded ones...."

So I'm wondering if I should go to 55 on this computer, or 52ESR? I gather the ESR would have better security - but want to know if there's a difference in add-on compatibility or other features since 52ESR is, I gather, based on older code than 55?

If someone could talk me thru the pros and cons of using 55 versus 52ESR I'd sure appreciate it!!!

Also, I would be VERY grateful if folks could point me towards: 1. a reasonably safe site where we can search and install legacy add-ons 2. any webpage which has a good information showing which legacy add-ons now have reasonable replacements in the current FF version.

Asked by Anonymoose 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Restore tabs without .bak file

Hi, 2 days ago, the tabs were gone when Ffox restarted. Also, there is no option to restore the tabs, the option is greyed out. Also, there is no .bak file. Any options … (read more)

Hi,

2 days ago, the tabs were gone when Ffox restarted. Also, there is no option to restore the tabs, the option is greyed out. Also, there is no .bak file. Any options left? Thanks, Dan

Asked by Dan14 3 years ago

Last reply by robey 3 years ago

  • Archived

I can't update Java & this is leading to crashes with high-data genome.ucsc.edu online program

I was using genome.ucsc.edu with many high-density data tracks with no problem until recently. I think it depends on Java and Java won't let me update their program for M… (read more)

I was using genome.ucsc.edu with many high-density data tracks with no problem until recently. I think it depends on Java and Java won't let me update their program for Mozilla. I get an error message about it not working with recent Mozilla updates.

Asked by MuscleCell 3 years ago

Last reply by cor-el 3 years ago

  • Archived

C:/ is full. Want to install at D:/Program Files/Mozilla Firefox. Stub just installs on C:/

Thank you for your consideration Windows 8.1 with Bing 32-bit OS with x64-based processor Have been unable to download anything for a couple of days, now. Uninstalled and… (read more)

Thank you for your consideration

Windows 8.1 with Bing 32-bit OS with x64-based processor

Have been unable to download anything for a couple of days, now. Uninstalled and re-installed.

Asked by TLA1 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Occasional long delays from clicking on a link and the link opening

Over the past couple of weeks we've been noticing occasional long delays from clicking on a link and the link opening. We are a small office an run a variety of XP and W… (read more)

Over the past couple of weeks we've been noticing occasional long delays from clicking on a link and the link opening. We are a small office an run a variety of XP and Win7 machines with Firefox 52 & 53. It happens more often on some machines than others, the delay is also variable from about 15 seconds to about 120 seconds, again that delay seems consistent per machine.

I've been using our Intranet to try and isolate the problem, after clicking on a link the status bar at the bottom shows "waiting for intranet...." and that sits there until the page loads. The Intranet server is in the same subnet as the workstations.

I have tried the following :- 1) Changing DNS name for the server IP. I have also done an NSLOOKUP in a command shell in the background whilst waiting. 2) Disabled Proxy settings in the OS. Also set FF to be no proxy. 3) MS Internet Explorer appears to be OK. I can access the Intranet from the same PC whilst FF is waiting 4) Running FF in Safe Mode 5) Trying FF Portable 6) Disabled anti virus 7) Disabled FF Health Report, Block Dangerous Content, 8) Set geo.enabled = false

I've used a network sniffer and can see the initial GET is not sent until after the delay so it does not look like a network problem. There is quite a bit of FF traffic though, for example detectportal and self-repair at mozilla.com.

I'm really stumped, it seems the randomly FF is just sat twiddling its thumbs before contacting the target website.

Asked by Alan2017 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How would I scroll right on a web page

Some times a web page is too wide for my screen. FF has an up and down scroll but not a left/right scroll. Is this by design and what is the recommended way to work wit… (read more)

Some times a web page is too wide for my screen. FF has an up and down scroll but not a left/right scroll. Is this by design and what is the recommended way to work with material at the right, beyond view in the visible panel

Asked by fuffberry 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

How to automatically close gmail account when closing firefox?

For the past month or so Firefox has not been automatically closing out my gmail account when I close Firefox. So next time Firefox is started and I click on the gmail ic… (read more)

For the past month or so Firefox has not been automatically closing out my gmail account when I close Firefox. So next time Firefox is started and I click on the gmail icon the program start up without me having to login. That is not good. I have checked all the settings, including about:config browser.sessionrestore.privacy_level and can't find the problem. This might have started with the latest update which is 53.0. I don't have this problem when using ie as my browser. I am using a PC desktop running Windows 10. Thanks for any info on this subject

Asked by jware1939 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox crashes

For the past 2 weeks I've experienced constant crashing both upon startup and in the middle of browsing. I'm on Firefox 53 and have 3 tabs set to open on startup (all ar… (read more)

For the past 2 weeks I've experienced constant crashing both upon startup and in the middle of browsing. I'm on Firefox 53 and have 3 tabs set to open on startup (all are Office 365 app windows).

This is the most recent crash thread: https://crash-stats.mozilla.com/report/index/e4911b42-0842-4f88-b217-7a2fb1170504

I've attached a screenshot showing that I had virtually no issues over the last 12 months until early April this year (and to be honest I've not submitted every crash report as they are constant). It has gotten to the point where I now need to use another browser as I can't work with this level of disruption.

Asked by SkyeF 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

The "x" button that closes app will not close app. It is closing tabs one at a time.

whenever I press the "x" upper right corner that is supposed to close the app, it will just close the last tab. So, now I cannot close the app and keep my previous sessi… (read more)

whenever I press the "x" upper right corner that is supposed to close the app, it will just close the last tab. So, now I cannot close the app and keep my previous session. ugh!

Asked by Renee 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Java support not working. I have searched all over firefox and google.

None of these solutions work. https://support.mozilla.org/en-US/kb/how-allow-java-trusted-sites https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-… (read more)

None of these solutions work. https://support.mozilla.org/en-US/kb/how-allow-java-trusted-sites https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content

I tried looking for an alternative but there isn't 1. Why can't firefox chrome and windows just work together to come up with a solution. http://prntscr.com/fjfnno

Firefox can not find java http://prntscr.com/fjfnvr Yet it is installed and allowed http://prntscr.com/fjfofk

Asked by LTL_King 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Add security exception option is showing up

So we installed a certificate on our webapp server to enable ssl and after installing it, the ssl enabled url is opening in chrome and IE, just fine, but not in Firefox. … (read more)

So we installed a certificate on our webapp server to enable ssl and after installing it, the ssl enabled url is opening in chrome and IE, just fine, but not in Firefox. Even the option to add security exception is not showing but the page just says "Secure Connection Failed" Here's what we have tried so far. 1. In about:config,

              a. change the security.tls.insecure_fallback_hosts =vzdrm.companyname.com
              b. Change security.ssl.enable_ocsp_stapling to false 

2. Install the certificate from the server to the local machine in Firefox's "your certificates" Tab. As shown in the picture.

There's something wierd thing happened and I am not totally sure what iworked. So I installed fiddler trace on one of the VM sandboxes to see what's going on, and when I started it, it gave me a warning saying something like "HTTPS traffic decryption option is disabled. Click here to enable it". When I did it, it asked me that it would like to install a root certificate. Right after I did it and tried loading the webapp url again, it loaded fine and even the option to 'add security exception' came up. I see that in the Firefox's certificate manager(servers tab), it shows the fiddler certicate is installed. I thought may be if I try to manually install this certificate in the servers tab, it may work in my local machine but I dont see an option to import certificate in the server tab. I would appreciate any input on this.

Asked by tarunumehta 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

How can I stop Firefox from creating empty "Bookmarks Toolbar" folders every time I open the Bookmarks Toolbar?

I have at least 50 empty "Bookmarks Toolbar" folders - I can delete them one by one but they just appear again. This doesn't affect my actual bookmarks, but it's annoyin… (read more)

I have at least 50 empty "Bookmarks Toolbar" folders - I can delete them one by one but they just appear again. This doesn't affect my actual bookmarks, but it's annoying and the list is getting so long its hard to see my actual bookmarks above them. How can I i) delete these ghost bookmarks toolbar folders in bulk; and ii) redo my settings so this stops happening?

Asked by JudyLevine 3 years ago

Last reply by cor-el 2 years ago