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Daily Crash Reports Continued...

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm askin… (read more)

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm asking, because I had a long-running thread on the other forum and need to know if I need to repost my problem I was working on. For instance, this was my most recent crash:

bp-912166d8-b038-40e3-8f8a-9b8860170419

Asked by FireFoxFan1 3 years ago

Last reply by cor-el 3 years ago

  • Solved
  • Archived

Can't install latest version of add-on

Hello? I can't install Zenmate VPN add-on(https://addons.mozilla.org/ko/firefox/addon/zenmate-vpn/) though my Firefox is up to date(ver. 57.0). This version of add-on req… (read more)

Hello? I can't install Zenmate VPN add-on(https://addons.mozilla.org/ko/firefox/addon/zenmate-vpn/) though my Firefox is up to date(ver. 57.0). This version of add-on requires at least Firefox ver. 56.0 or later. When I go to this webpage(https://addons.mozilla.org/en-US/firefox/user/zenmate/), I only can choose the older version of add-on. But when I try to install the older version, the error 'This version of add-on is not compatible with your Firefox' emerges. I don't understand why I can't install it.

Asked by jerryhan1206 3 years ago

Answered by safemanusa 3 years ago

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Firefox won't open after refreshing the browser

So when firefox is running slow or crashes, it usually suggests that I refresh the browser. This involves opening the menu, then clicking troubleshooting programs and the… (read more)

So when firefox is running slow or crashes, it usually suggests that I refresh the browser. This involves opening the menu, then clicking troubleshooting programs and the refresh firefox. Doing this, usually works. But, for about two months now, I can't refresh.

What usually happens is the browser will close, a new window will pop up, saying it's refreshing, and then the browser would open right back up. But, since March(when this problem started) the browser would NEVER open again. I sat for almost two hours the last time I tried. I even tried to reopen it in a bunch of different ways, but it never would. I usually have to restart my whole computer.

It's still running slow and will crash every now and then. I don't really want to reinstall the browser because I'm not 100% sure how to get my profile back and I have a lot of unsaved bookmarks I can't lose.

I really hope someone can help.

Asked by Zell 3 years ago

Last reply by John99 3 years ago

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After "Refreshing" Firefox and deleting cache/cookies/etc, Firefox is slower than ever.

I've recently been having issues where Roll20 (an online tabletop game app) is very slow and laggy. It works absolutely perfectly in Chrome, which I don't use at all othe… (read more)

I've recently been having issues where Roll20 (an online tabletop game app) is very slow and laggy. It works absolutely perfectly in Chrome, which I don't use at all other than for trying this out. So, to troubleshoot this, I did the "refresh firefox" option which ported over my previous saved passwords and bookmarks. It still ran poorly. After that, I tried CTRL+SHIFT+DEL to delete just about everything there. Still no dice, and now Firefox encounters random issues such as seemingly random freezing/hanging, or having high CPU usage/1mil K 'memory' in Task Manager, when only having like 3-4 tabs open and listening to music on YouTube in one of them. I'm unsure what the problem is, exactly. I don't think it should be hardware-related as it only started occurring after doing troubleshooting in FF. One thing that raises a flag for me is Malwarebytes AdwCleaner advises my Firefox prefs.js is a threat. Could this be related?

Asked by MIRAKURUTAIMU 3 years ago

Last reply by guigs 3 years ago

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Why the .. developers don't make firefox multiprocess ?

I've a .. powerful pc, that means I don't give .. how much RAM or CPU or any .. resources firefox is using. So why you don't develop this .. browser just like chrome, and… (read more)

I've a .. powerful pc, that means I don't give .. how much RAM or CPU or any .. resources firefox is using. So why you don't develop this .. browser just like chrome, and make it .. multiprocess instead of you .. .. multi thread idea ? Every .. single time I use firefox I feel like I taking .. in my pc. Low .. speed, .. hangs, you developers ... is this that hard to make it multi process?

Asked by h.world2018 3 years ago

Last reply by Yaketty Yak 3 years ago

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In addition to the Firefox Urgent Update malware, there is a similar Urgent Yahoo Update orange screen. It is resolved through the Task Manager

At first blush, it's innocuous, til one tries to eliminate it, close it, ESC it. The best path is via Task Manager, where is appears as an Application, something not rig… (read more)

At first blush, it's innocuous, til one tries to eliminate it, close it, ESC it. The best path is via Task Manager, where is appears as an Application, something not right, like a directory address. 'End Task' gets rid of it. It has recurred twice over the past week

Asked by freehillx 3 years ago

Last reply by FredMcD 3 years ago

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Firefox video lags when in fullscreen since Windows 10 Creator's Update

After updating Windows 10 Pro x64 to the Creator's Update any video, when put to fullscreen, starts to lag. I've tried Firefox portable and the problem still persists. I … (read more)

After updating Windows 10 Pro x64 to the Creator's Update any video, when put to fullscreen, starts to lag. I've tried Firefox portable and the problem still persists. I have Chrome as well, but the problem does not occur. I've tried reinstallation and both 32 and 64 bit versions, but no luck.

Any help is appreciated!

Thanks!

Asked by UndergroundFox 3 years ago

Last reply by UndergroundFox 3 years ago

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Firefox Menu becomes unreadable when mouse scrolls over

I posted this question before & got some answers (from JSherr2000 I think was the username). Anyhow, I'm closer to finding an answer. With my customized theme in Wi… (read more)

I posted this question before & got some answers (from JSherr2000 I think was the username). Anyhow, I'm closer to finding an answer. With my customized theme in Windows 10, the dropdown menus became black & unreadable as I scrolled down them with my mouse. Apparently, when I use an Aero theme, this doesn't happen. Trouble is, I don't like the Aero theme & I can't make as many visual modifications with a standard theme. I'm not sure why this only happens with Firefox (although I haven't installed Thunderbird yet on Windows 10).

I should mention that I'm posting this from my Windows XP machine & I have the lastest 64-bit version of Firefox installed on my Windows 10 machine.

Asked by phrab7 3 years ago

Answered by jscher2000 3 years ago

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Why take you my own thinking, what I wan't to use in Firefox? Now he dies for me, your not better, than Microsoft

Using Java you take so out, that no chance is there, to use it. But some programs, very important for me, use Java. Why don't you give any user the chance to use it or no… (read more)

Using Java you take so out, that no chance is there, to use it. But some programs, very important for me, use Java. Why don't you give any user the chance to use it or not. It's my problem, not yours. But no, you make it like Microsoft, eat or die. So good bye Firefox. I hope, some outher started a new browser, in where I can say, what I want and what not.

Friedhelm

Asked by Friedhelm.Peters 3 years ago

Last reply by Moses 3 years ago

  • Archived

YouTube full screen slow, but only if it's the ACTIVE window

My RX 580 arrived yesterday and replaced my old GTX 770. It does a fantastic job at gaming so far and overall I'm satisfied with it. My monitor is a 1440p@144Hz monitor t… (read more)

My RX 580 arrived yesterday and replaced my old GTX 770. It does a fantastic job at gaming so far and overall I'm satisfied with it. My monitor is a 1440p@144Hz monitor that supports FreeSync, which is the primary reason why I upgraded to an AMD card instead of a new nVidia one.

But there's one huge issue that doesn't make any dang sense to me:

Watching YouTube videos at 720p or above in full screen puts severe stutter to them. But that's not the main head scratcher: it only happens when Firefox is the active window! So when I turn on full screen and then click on a blank space on my secondary monitor, the video playbacks completely fine. When I click back into the video the stuttering kicks in again.

It's not like the card isn't capable of rendering the videos fast enough. Heck, it does 4K@60FPS just fine when I click away from video. It's only when I set focus to Firefox that it does this obnoxious stuff.

The problem definitely lies within Hardware Acceleration (not a real surprise, really). It does not happen in Safe Mode, but manually disabling all add-ons and themes changes nothing. Disabling HA fixes the issue somewhat, but it introduces consistent sluggishness to Firefox as a whole, so not a suitable workaround.

It also doesn't happen in Chrome or even Edge. I've already updated my drivers to the latest version and also played around with FreeSync, GPU scaling, and whatnot. All to no effects.

Any ideas?

DxDiag file: https://pastebin.com/FyeuZaWn

Asked by Selbi 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

XPinstall.signitures.required changed to false but still doesn't work!!

I have two foscam wireless cameras that when I try to log in it says to download plug in....I do after that it says not signed? I have gone into config mode and changed t… (read more)

I have two foscam wireless cameras that when I try to log in it says to download plug in....I do after that it says not signed? I have gone into config mode and changed the settings to "false"....still no change. What in the hell do I have to do to get my cameras working correctly? Been dealing with this for a long time and tired of this. I can get them to come up on my smart phone but not thru my browser???? Do I need to go to Google or MS to get my cameras to work? Thanks.

Asked by napcogmc 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox videos missing green channel

This is Firefox 52.0.2 32 bit ESR, Solaris 10U13 Sparc, on a 2.75 GHz. quad core Sparc VII Sun M3000 from a Sun Ray 3 thin client. ffmpeg, libx264 and libx265 have all be… (read more)

This is Firefox 52.0.2 32 bit ESR, Solaris 10U13 Sparc, on a 2.75 GHz. quad core Sparc VII Sun M3000 from a Sun Ray 3 thin client.

ffmpeg, libx264 and libx265 have all been installed from https://www.opencsw.org/get-it/packages/. Flash 11.2 r202 is also installed.

A look at https://www.youtube.com/html5 shows all six boxes under "What does this browser support?" are checked. The box "The HTML5 player is currently used when possible" is also checked.

I can get H264 and AVC1 videos to play but they're all missing the green channel, ie. they come out rendered only in shades of red and blue. This isn't specific to any particular site (like Youtube), it's all videos.

I saw one suggestion to set media.windows-media-foundation.use-nv12-format to false but that didn't fix it. There are lots of posts about things like washed out colors but this isn't like that. It's no green at all.

I don't think this is a libx264 issue because if I download an H264 video and then play it using mplayer, the colors all look fine. It's only when playing video in Firefox that there's no green. Other imaging programs that render color (like Gimp or Inkscape) work fine.

Any ideas?

Asked by Michele31416 1 year ago

Last reply by Michele31416 1 year ago

  • Archived

What happened? Was using standard desktop Firefox, but was just pushed an update labeled ESR

I have standard desktop Firefox 52.0.2 installed, but this morning the update pushed to me is labeled 52.0.2esr. Why was an ESR update pushed out to me when I have the st… (read more)

I have standard desktop Firefox 52.0.2 installed, but this morning the update pushed to me is labeled 52.0.2esr.

Why was an ESR update pushed out to me when I have the standard desktop release installed?

I have no plugins installed on my computer. No Java, no Flash, no Silverlight.

Asked by tom 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Dangerous upgrade

I keep getting a Firefox upgrade. Norton stops it, but is there anyway to block it? Here is the information from Norton Filename: ack+hyhd.js.part Threat name: JS.Downl… (read more)

I keep getting a Firefox upgrade. Norton stops it, but is there anyway to block it? Here is the information from Norton


Filename: ack+hyhd.js.part Threat name: JS.DownloaderFull Path: c:\users\jane\appdata\local\temp\ack+hyhd.js.part

____________________________

____________________________


On computers as of  4/23/2017 at 9:09:22 PM

Last Used  4/23/2017 at 9:11:23 PM

Startup Item  No

Launched  No

Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.


____________________________


ack+hyhd.js.part Threat name: JS.Downloader Locate


Very Few Users Fewer than 5 users in the Norton Community have used this file.

Very New This file was released less than 1 week  ago.

High This file risk is high.


____________________________


Source: External Media

Source File: ack+hyhd.js.part

____________________________

File Actions

File: c:\users\jane\appdata\local\temp\ ack+hyhd.js.part Removed ____________________________


File Thumbprint - SHA: e289442245e02e7824dc7e08e14a0ee077a11edc10f0a5192e4916b3e1a96013 File Thumbprint - MD5: 1428f1a2ae9cfa5a8dbf89a9bd435112

Asked by jem961954 3 years ago

Last reply by John99 3 years ago

  • Solved
  • Archived

Firefox stalls showing "connecting" after clean re-installation - any help appreciated!

I am running Firefox 52.0.2 under Windows 10 Pro. The PC has two user accounts, and Norton Security, Trusteer Rapport (and others!) Up until a few days ago, everything wa… (read more)

I am running Firefox 52.0.2 under Windows 10 Pro. The PC has two user accounts, and Norton Security, Trusteer Rapport (and others!)

Up until a few days ago, everything was fine. A classic case of nothing had changed and then ….

I had a problem with the Rapport icon "going missing" on the standard user account, and checked the admin account where Firefox didn't launch.

After looking at the wealth of info/FAQ on this website (and trying lots of the options) I am in the position where after reinstalling Firefox (and deleting the profiles etc) it now stalls with “connecting” showing when first launched immediately after installation. If you then go to trouble shooting and Refresh Firefox it then works fine, and any other instances of Firefox launched with the first instance still open also work fine.

However, once these instances are all closed, when you next launch Firefox, it’s back to stalling with the timer going ad infinitum and showing “Connecting”. The close doesn’t work and you have to use the Menu Exit to close Firefox.

I have at various stages, and in multiple instances, uninstalled and reinstalled Firefox, having removed the two accounts profiles, and tried many combinations of restarting in Safe Mode with add-ons disabled (stalls) and Refresh ….. the latter being the only time it works.

Looking at the settings after Refresh, there are no active Extensions - just Logitech SetPoint and Norton Security Toolbar, both of which are disabled. The plug-ins I guess are required by Firefox being Shockwave Flash, Widevine Content Decryption and OpenH264 Video Codec. Appearance is the default theme. Opening the Profile Folder from the Troubleshooting page, shows no Extensions folder.

It’s very frustrating and even worse, although I am a massive fan of Firefox, I’ve had to install Chrome to continue working!

I’m really confused as to what changes between closing the “Refreshed” Firefox, which has set up a new profile, and then ten seconds later starting Firefox and it doesn’t work.

Any help would be much appreciated, as I am far from an expert on this!!! ..... and I want to uninstall Chrome at the earliest opportunity. Many thanks.

Asked by David001 3 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

Why are images not displaying on real estate website fmrealty.com and reviews not displaying on talbots.com in Firefox, but they both display in IE?

Firefox no longer displays images on this real estate website fmrealty.com although it used to; works in IE. Firefox no longer displays shopper reviews on talbots.com - i… (read more)

Firefox no longer displays images on this real estate website fmrealty.com although it used to; works in IE. Firefox no longer displays shopper reviews on talbots.com - it used to; works in IE.

I have FF set up to clear all history when I close program - I have no cookies and no history in the cache.

I have only 2 add-on plug-ins that are activated: 1. OpenH264 Video Codec provided by Cisco Systems, Inc. 1.6 This plugin is automatically installed by Mozilla to comply with the WebRTC specification and to enable WebRTC calls with devices that require the H.264 video codec. 2. Shockwave Flash 26.0 r0

What could be the problem? Must I always use IE now? FF used to be my favorite, but not anymore if I can't use it to shop.  :-)

Asked by MsGrammar 3 years ago

Answered by MsGrammar 3 years ago

  • Solved
  • Archived

The forums @cartalk.com don't work, tell me they need javascript

https://community.cartalk.com reports 'Powered by Discourse, best viewed with JavaScript enabled' and doesn't work properly. So I use Opera for that. I know about npapi… (read more)

https://community.cartalk.com reports 'Powered by Discourse, best viewed with JavaScript enabled' and doesn't work properly. So I use Opera for that. I know about npapi plugins being obsoleted. Why isn't Firefox's web API picking up?

Asked by RandomTroll 3 years ago

Answered by philipp 3 years ago

  • Archived

Firefox home page keeps getting highjacked by unwanted program.

I have tried to remove from doc to pdf from myway several times. It is gone for a day or two but then comes back having taken over my firefox homepage. Don't trust this p… (read more)

I have tried to remove from doc to pdf from myway several times. It is gone for a day or two but then comes back having taken over my firefox homepage. Don't trust this page at all. Have gone through the procedure described in the help section but still returns. Please help!

Asked by thunderbird76 3 years ago

Last reply by jscher2000 3 years ago