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Firefox crashes - Even after un-install - re-install

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefo… (read more)

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefox. After the installer completed, it tried to open it and it crashed. I have the latest Windows 10 updates installed and have run security scans on this laptop from various vendors. There is no spyware, viruses or other malware.

Crash report copied from the System Details list by moderator.

  • bp-48150658-d37f-49fa-a170-19c8e2170204

Asked by mikey_the_mikey 3 years ago

Last reply by Parbuster 2 years ago

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Firefox typing lags, as well as cursor changes. Mouse clicks also lag

I was experiencing a lot of problems with flash in chrome with not a single solution so I decided to download and use firefox. The first day it worked ok. I noticed it wa… (read more)

I was experiencing a lot of problems with flash in chrome with not a single solution so I decided to download and use firefox. The first day it worked ok. I noticed it was a little bit slower however about 2 days ago it started acting crazy. Pages I left open would not load and they would get stuck, I would close the browser and restart and sites would load great then about 5 minutes in every single page would get stuck with a loading symbol. Most of that is gone but it still comes and goes. My real big issue right now though is the typing is extremely laggy. Mouse cursor changes are extremely laggy i.e when just on the page it is a pointer when you scroll over a video it takes about a second or two to change to a hand. My clicks are also extremely delayed sometimes as well. i.e. sometimes right clicking won't do anything until after about 10 clicks. and even the left click is delayed by about 1-2 seconds. With the typing normally I can type out a 9 letter word before it actually displays it on the screen then when it displays it it will display the text letter by letter extremely fast. I reset the browser with no change and I disabled the add-ons I added but it also still says add-ons and extensions are active. Please help otherwise I will just get rid of the browser although that is not what I want to do. I am currently on 51.0.1 32 bit. Does that matter if my system is 64 bit? It also says up to date. I am using windows 10 64 bit on a high end gaming desktop

Asked by digidoggie18 3 years ago

Last reply by digidoggie18 3 years ago

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Cannot Print from Firefox 51.0.1 (32-bit)

Since yesterday updating from Firefox 51.0.0 (I presume it was 64 bit, but I didn't notice), I can no longer print a Web page either to my printer or to Acrobat. Attache… (read more)

Since yesterday updating from Firefox 51.0.0 (I presume it was 64 bit, but I didn't notice), I can no longer print a Web page either to my printer or to Acrobat. Attached is a screen shot of the error message produced.

This is EXTREMELY annoying -- I just tried to print my boarding pass; had to take a screen shot and print that, which I can only hope will be scanned correctly by the boarding machines!

Is there a work around or a fix coming soon for this?

Why did I get switched from 64 bit (I'm pretty sure, since I'm running 64 bit Windows 7 SP1) to 32 bit for this update? Does this have something to do with my printing problems?

Frustrated!! -- jclarkw

Asked by jclarkw 3 years ago

Last reply by jscher2000 3 years ago

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Firefox crashes

Since a security update on 1-24-17 I have been receiving a "Bad news first: This tab has crashed" error. Following troubleshooting tips I refreshed FF. Same error. I c… (read more)

Since a security update on 1-24-17 I have been receiving a "Bad news first: This tab has crashed" error. Following troubleshooting tips I refreshed FF. Same error. I created a new profile, same error. I uninstalled FF, and reinstalled FF, same error. I finally uninstalled FF and deleted the Mozilla folder to start with a clean slate. I downloaded the current FF and ended with the same error. I haven't made any changes to my system in the last several days. I even did a system restore prior to the 1-24 update. Same problem. I have a up to date ATI Radeon graphics. There are no crashes reported in the crash log.

Please help as I love FF.

Asked by mdrake 3 years ago

Answered by mdrake 3 years ago

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Somethings probihibits clicking on a button

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen sh… (read more)

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen shot, but see attachment for a similar image.

I cleared the cache, removed the history , disabled all add-ons an extensions. Still the same. On Chrome and IE it works ok....

Asked by Jannneman 3 years ago

Last reply by FredMcD 3 years ago

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I deliberately do NOT run current version (I'm on 51) to avoid interference with my choices. Now half of my add-ons are disabled. How to I remove this "feature"

I run v51.0.1 DELIBERATELY because you keep making changes that I canNOT undo! Today half my ad-ons that I have been using for YEARS became disabled. I don't care WHO t… (read more)

I run v51.0.1 DELIBERATELY because you keep making changes that I canNOT undo! Today half my ad-ons that I have been using for YEARS became disabled. I don't care WHO thinks they are "old" or "unsafe" - THIS is why I have stayed on v51 so I can work with what I need instead of what you THINK I need. I need the config parameters to turn OFF ANY and ALL of your "protections" that I do not need You have 15 versions of defective software now, you had 14 until you screwed with mine. A "feature" without an OFF switch is a defect and I want this defect corrected. I do NOT want to update to 65 - I lose too many features I want to keep and the add-ons I want to keep will not work in v57+ - Hence I stayed at v51. --Kindly tell me how to repair my now-defective browser and then please tell your developers, as politely as you choose, to STOP ADDING DEFECTS! A "feature" without an OFF switch is a defect.

Thank you Richard Hill

Asked by RichardHill 1 year ago

Answered by OnThePike 1 year ago

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I am trying to find out the difference between the two v51.0.1 builds of Firefox 6233 and 6234

I am trying to find out the difference between the two recent build of Firefox v51.0.1 v51.0.1.6233 and v51.0.1.6234 that were recently released... I'm curious as to why… (read more)

I am trying to find out the difference between the two recent build of Firefox v51.0.1 v51.0.1.6233 and v51.0.1.6234 that were recently released...

I'm curious as to why there was a 2nd version of FF v51.0.1 released as the Release notes don't say what was changed... https://www.mozilla.org/en-US/firefox/51.0.1/releasenotes/

Asked by Melchior (aka Joseph) 3 years ago

Answered by philipp 3 years ago

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Starting last week, Firefox suddenly won't start, I just get the Crash Reporter window.

When: Immediately when i click the icon to open it. I never get a Firefox window at all, only the Crash Reporter. What I've tried: Uninstall Firefox; delete Mozilla folde… (read more)

When: Immediately when i click the icon to open it. I never get a Firefox window at all, only the Crash Reporter. What I've tried: Uninstall Firefox; delete Mozilla folders from all 3 subfolders of C:\Users\[my username]\AppData; reinstall Firefox I also get this same result when trying the command firefox.exe -safe-mode or the command firefox.exe -p What I'm running: Windows 7 Enterprise, SP1, 64-bit Thanks in advance for any help you can give me!

Asked by adblockfreak 3 years ago

Answered by FredMcD 3 years ago

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anyone care to explain?

i'm seeing a bunch of anomalies such as taskbar buttons closing & reopening without my doing anything to cause it. i'm seeing flashes of some sort of changes to the t… (read more)

i'm seeing a bunch of anomalies such as taskbar buttons closing & reopening without my doing anything to cause it. i'm seeing flashes of some sort of changes to the top window border. i'm seeing the text input stop responding momentarily. i'm seeing windows open & close before i can see what they are. i'm seeing a busy icon for the mouse pointer while some of these things are happening.

the browser itself hasn't crashed & the plugins haven't crashed (though flash crashed a time or two). i turned off the automatic adjusting of the clock & that caused things to stop for about a minute or two & then it began doing it again.

it is beyond annoying & justifiable reason for me to not only uninstall firefox but also speak of the avoidance publicly.

Asked by anwaypasible 3 years ago

Last reply by anwaypasible 3 years ago

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How do you handle complex websites?

We all realize that certain websites are loaded with scripts and moving objects. As an example: accuweather.com, or weather.com. I am running FF 51.0.1 on Windows 10. It'… (read more)

We all realize that certain websites are loaded with scripts and moving objects. As an example: accuweather.com, or weather.com. I am running FF 51.0.1 on Windows 10. It's always running into problems. It cannot load weather.com at all. Now Google Chrome handles those websites without problems. What's the difference? Why is FF so lousy with certain websites? Thanks in advance for your help or tips.

Asked by gallicbear2 3 years ago

Answered by FredMcD 3 years ago

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Master password not recognized in Firefox 53

My master password and all my stored password disappeared in Firefox 53. In security setting tab of setting the "use master password" checkbox is disabled and if I try to… (read more)

My master password and all my stored password disappeared in Firefox 53. In security setting tab of setting the "use master password" checkbox is disabled and if I try to enable it a pop up error window is opened. Rolling back to Firefox 52 the situation returns to normal status and the master password appears again. What's happening? Is there an undocumented incompatibility? How can I use my stored password under Firefox 53?

Asked by lorenzo_fi 3 years ago

Answered by lorenzo_fi 3 years ago

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Flash player hangs on YouTube after 15min., XP and Win 10

Upgrading both Flash and Firefox has not resolved my problem. YouTube video plays about 15 minutes, then hangs. I click on the progress line, and it will start playing … (read more)

Upgrading both Flash and Firefox has not resolved my problem. YouTube video plays about 15 minutes, then hangs. I click on the progress line, and it will start playing again. I use XP, SP3 for desk top. I bought a notebook with Win 10, and it hangs. When I right click to open in a new window, I often get " media not supported." I installed Google Chrome, and it never hangs.

Have been using Firefox for years now, and want to keep it as my main browser.

*Email hidden by mod to prevent spam* for notification of a reply will help. Thank you

Asked by Garrysch 2 years ago

Answered by jscher2000 2 years ago

  • Archived

ebates is blocked

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode an… (read more)

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode and it SEEMED to work as it said 'now installed'- it wasn't. whether i click the toolbar or go through ebates site, it refreshes as IF its linking and then goes back to red as failed to link. What else can i try?

Asked by fullercorp 3 years ago

Last reply by SweetFacz3913 3 years ago

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How to fix a false SSL revokation error message?

I am getting an error in my desktop Firefox about my certificate being revoked. It only seems to happen on this desktop (Windows 7) though, as I am able to visit the same… (read more)

I am getting an error in my desktop Firefox about my certificate being revoked. It only seems to happen on this desktop (Windows 7) though, as I am able to visit the same site with Firefox on my Android device as well as in Firefox under my Xubuntu virtual machine. The certificate is signed by StartSSL, but it is valid, and signed recently enough that it shouldn't be affected by the compromise that happened a year or two back. I generated a test certificate using Let's Encypt and it works fine, but I don't want to deal with the hassle of creating a new LE certificate every three months. My hosting provider doesn't support it directly, so I have to do the manual steps on gethttpsforfree.com. That gets really annoying when you have to do 10 authorizations at a time for all your sub-domains. I tried generating a brand new certificate on startssl.com, but immediately get the same error when installing it.

I have tried deleting the cert8.db file out of my profile, but that doesn't seem to resolve the issue. I feel like this may be an intermediate cert issue, but I can't extract any details out of Firefox, so that's just speculation on my part. It just straight up refuses to even show me why the certificate is bad. Is there a way to flush out the intermediate certificates and force Firefox to retrieve new data? It's frustrating that any browser except Firefox is perfectly content with this certificate. Am I missing something?

Asked by j3rk 3 years ago

Last reply by cor-el 3 years ago

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Brower out of date yet its the current Mozilla version 51.0.1

When using this web site " https://en.aegeanair.com/ " and a few others I get the warning your browser is out of date. I have multiple PC's and it's fine on the same we… (read more)

When using this web site " https://en.aegeanair.com/ " and a few others I get the warning your browser is out of date. I have multiple PC's and it's fine on the same web page on older Mozilla versions. How can I stop this happening on this PC? When this happens I need to use another branded browser or another PC if a different browser is not available. By the way love Mozilla.. HELP, I have tried everything I can do...

Asked by sharle 3 years ago

Answered by sharle 3 years ago

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Firefox crashes

On line for the past week and Foxfire keeps crashing. Says it is sending crash results and I get nothing but crashes. No response or a email on how to fix such crashes. I… (read more)

On line for the past week and Foxfire keeps crashing. Says it is sending crash results and I get nothing but crashes. No response or a email on how to fix such crashes. I have been getting for a year or more that Foxfire is not responding but it usually goes away in a minute or two and resumes. This however kicks me off the net all together . Even in the middle of a conversation. Can I get help? I have got my crash reports which are in Greek and ancient Hebrew ( I have no clue what the report states . It is in English but might as well be in those).

Asked by DaveMcG 3 years ago

Answered by philipp 3 years ago

  • Archived

Disable adaptive mouse wheel scrolling

The one and only thing that prevents me from using Firefox is this annoying "feature" that apparently can not be disabled. What I mean by it? It's pretty simple: when you… (read more)

The one and only thing that prevents me from using Firefox is this annoying "feature" that apparently can not be disabled. What I mean by it? It's pretty simple: when you scroll with a wheel slow - web page moves slowly, when you scroll faster - you've probably already guessed what happens. But I want every step to be completely consistent with its speed. There was an addon called SmoothWheel (http://smoothwheel.mozdev.org/) which implements an option to disable this behavior (https://i.imgur.com/22rKUaM.png) but it is not compatible with never Firefox versions. Hence, I am forced to stay on a 51.0.1 version, but I WANT to use all the new features like multiprocess. I don't know ANY other browser that have this kind of behavior turned on by default, I've seen this only in Firefox. Maybe I am missing something and there is a way to disable this annoying feature through about:config?

Asked by hypnotoad 2 years ago

Last reply by hypnotoad 2 years ago

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FireFox update problem

Firefox updated to 51.0 on a customers PC Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the du… (read more)

Firefox updated to 51.0 on a customers PC

Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the duplicates in the music folder but the pictures folder has a ton of trash in it, it does not belong there.

See this screen shot.

Asked by Terryl2 3 years ago

Last reply by FredMcD 3 years ago