Showing questions tagged: Show all questions
  • Archived

Behavoiur of "add exception" button to access insecure website ??

For some websites the add exception button is shown (for insecure connections) while for others it's not. So, what is the behavior of the "add exception" button. How do I… (read more)

For some websites the add exception button is shown (for insecure connections) while for others it's not. So, what is the behavior of the "add exception" button. How do I disable it for my website to disallow access over insecure connections. find attached images for reference

Asked by Harsh_J 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Hangouts Plugin Will Not Install/Facebook Doesn't work.

Hello. I am trying to use Hangouts in Firefox to communicate with my son at college. I have installed the plugin multiple times, yet it doesn't show up in the Firefox pl… (read more)

Hello. I am trying to use Hangouts in Firefox to communicate with my son at college. I have installed the plugin multiple times, yet it doesn't show up in the Firefox plugins list nor does it work. I am constantly redirected to install the plugin.

Also, video doesn't work on Messenger.com (Facebook Messenger). I am forced to use Chrome to communicate. I get the opportunity to share my cam and mic, however there is still an error saying I do not have a cam or mic installed.

I have 2 webcams and 3 mics. Both webcams and 2 mics are on my monitors, the third mic is my headset.

Video and audio do work at AppRTC.

Any help is much appreciated. I am old and set in my ways, and I prefer Firefox.

Asked by y0himba 3 years ago

Last reply by Mr. News 2 years ago

  • Archived

secure connection failed in many https websites. (just in esr versions of firefox)!

hello. my problem is related to the question: https://support.mozilla.org/en-US/questions/1158868https://support.mozilla.org/en-US/questions/1158868 i believe that there … (read more)

hello. my problem is related to the question: https://support.mozilla.org/en-US/questions/1158868https://support.mozilla.org/en-US/questions/1158868 i believe that there is a bug in esr version of firefox that causes that i cant open many https website and recieve secure connection failed error. or is there any setting (specific to EsrVersion of firefox that i should change to can open websites? my story as followes. i one day downloaded and used one vpn program, (dont remember openning these specific websites before using vpn when i installed firefox esr version. i cant open many websites that could open previously. for example: www.daumpotplayer.com www.bleepingcomputer.com www.howtogeek.com are just three examples and the numbers are more! i reset my dns settings in network connections and solved the problem temporarily. but the problem came back again after reusing vpn program again and did not solve until now. i uninstalled and reinstalled my firefox several times without any success. using safemode (with fresh profile) as i said: does not work, because (see my previous sentence.) dont suggest any antivirus or antimalware for me, because i dont trust such programs and never use them! so, my problem is not related to interfeering antivirus or antimalware programs and there false positive! i tested google chrome and chrome opened the websites without any problem, so it is firefox issue only. so, i tested the article https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can did not work for me when i changed the network.ssl options which are mentioned in the article.

i tested with several versions of firefox esr and the result was secure connection failed error message. firefox esr 45.9, 52.4, 52.5.2, 52.6 and 52.8, so i am sure that there is a problem in esr versions of firefox that should be fixed, or a unique about:config setting (present only in firefox esr versions, not regular versions) that should be change by user to resolve this issue. i wished and decided that use firefoxEsr 52.8 forever, but if the problem cant be fixed, i should firefox 51 and use it forever without update!

because when i installed firefox 51, could open all the websites without any problem and my firefox now is even faster and more responsive than esr version! i thaught that firefox esr should be more stable, trustworthy and less error! by the way, i use firefox 32bit version on windows xp.

Asked by zahra.a 1 year ago

Last reply by dkeeler 1 year ago

  • Archived

how do I rollback FireFox to a previous version?

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading… (read more)

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading or replying to emails. Sometimes I'm lucky to finish typing a sentence before a blue screen crash occurs. I've turned off the automatic updates (opting for the "prompt me when updates are available" option. That won't fix the blue screen crashes though. I need to roll Firefox to the previous version to 51.0.1. BTW, I've checked my hard drive with Norton Utilities checkdisk which found and corrected several disk errors. I also de-fragmented my boot drive which was 34% fragmented (obviously I hadn't defragged it in a really long time!). Unfortunately the blue screen message takes up the full screen and flashes past so quickly I don't have time to read it before it vanishes and my system reboots. Since this only occurs while I'm using Firefox, and only started with 51.0.1 the problem almost certainly is being caused by this latest version of Firefox. My guess is that it contains "stuff" in it that isn't compatible with the version of Windows I am using which is why I need to roll back to the previous version.

Asked by Scott Miller 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes - Even after un-install - re-install

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefo… (read more)

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefox. After the installer completed, it tried to open it and it crashed. I have the latest Windows 10 updates installed and have run security scans on this laptop from various vendors. There is no spyware, viruses or other malware.

Crash report copied from the System Details list by moderator.

  • bp-48150658-d37f-49fa-a170-19c8e2170204

Asked by mikey_the_mikey 3 years ago

Last reply by Parbuster 2 years ago

  • Archived

How to best clean out personal info stored in Firefox?

Hello! I'm getting rid of my computer and need to clean out all my personal info, so the next owner cannot access it. What is the best way to go about deleting informatio… (read more)

Hello!

I'm getting rid of my computer and need to clean out all my personal info, so the next owner cannot access it.

What is the best way to go about deleting information that Firefox may have? (bookmarks, stored passwords, anything stored in the profile or other locations, browsing history, etc.?)

Thanks in advance!

Asked by bna1 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Somethings probihibits clicking on a button

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen sh… (read more)

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen shot, but see attachment for a similar image.

I cleared the cache, removed the history , disabled all add-ons an extensions. Still the same. On Chrome and IE it works ok....

Asked by Jannneman 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox keeps resetting back to default and removing my settings. Is there a fix to this?

No matter what version of firefox I have, if I close firefox and click on it again, it will reset my settings and go back to default. Is there a fix to this? Its driving … (read more)

No matter what version of firefox I have, if I close firefox and click on it again, it will reset my settings and go back to default. Is there a fix to this? Its driving me insane. Ive tried everything from uninstall and reinstall to going into the the about:config and seeing if that .js is there. Ive tried to disable add-ons (although the only ones there are the default) and nothing seems to be working. Please say there is a fix to this.

Asked by mysty2u 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes - Please help !

Dear Support, My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser. Please help. https:/… (read more)

Dear Support,

My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser.

Please help.

https://crash-stats.mozilla.com/report/index/1f85a5b7-4007-450a-8a13-55bd02170124

Regards,

Dhiraj

Asked by dhirajmishra 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I have downloaded firefox add ons for a class project how do I connect to thier software with the information they gave me?

I have been sent an email by my teacher with instructions to get firefox ad ons for a web design school project or software through your site. She gave me the url to typ… (read more)

I have been sent an email by my teacher with instructions to get firefox ad ons for a web design school project or software through your site. She gave me the url to type in, password and my student and other things that did not match with what you were asking for. I went ahead and downloaded the ad ons many times with my email address being x and user name x. Please help my assignment is due tomorrow.

Thank you,

Cynthia Flores

Asked by cindflores777 3 years ago

Last reply by Seburo 3 years ago

  • Archived

Don't want to update because I have to re-authenticate my computer with secure sites.

When I log onto secure websites to pay credit cards etc. the initially send me a text or e-mail so that it verifies my computer. It recognizes my computer up until I do a… (read more)

When I log onto secure websites to pay credit cards etc. the initially send me a text or e-mail so that it verifies my computer. It recognizes my computer up until I do a Firefox update, at which time I have to redo the entire verification process again because the sites no longer recognize my computer. Firefox is currently trying to get me to update my browser but I'm avoiding it because I have payments to make next Weds. and I really don't want to go through the constant re-authentication. Can I stop updates or is there some method to prevent it from making my computer no longer recognized?

Asked by USMCPrice 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

ebates is blocked

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode an… (read more)

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode and it SEEMED to work as it said 'now installed'- it wasn't. whether i click the toolbar or go through ebates site, it refreshes as IF its linking and then goes back to red as failed to link. What else can i try?

Asked by fullercorp 3 years ago

Last reply by SweetFacz3913 2 years ago

  • Archived

Multiple choice buttons (curtains) doesn't work.

After reinstalling Win10, and reinstalling Firefox, I can no longer get multiple choice buttons (curtains) on several websites to function. For instance, websites where i… (read more)

After reinstalling Win10, and reinstalling Firefox, I can no longer get multiple choice buttons (curtains) on several websites to function. For instance, websites where it is possible to upload documents from your own harddrive, and you are supposed to chose the path to the file, but nothing happens when clicking the marker in the correct field. Or webshops where you are supposed to click on a field to chose correct size of a T-shirt, but the curtain doesn't open.

When I log on to the same website using Exploder or Edge, it works as normal, so I'm guessing it has something to do with Firefox settings (options), but can't find any setting to change regarding this problem.

Asked by Blackbird75 3 years ago

Last reply by cor-el 3 years ago

  • Archived

All my bookmarks disapeared when I updated to Firefox 50.0.1

I looked at your solutions for restoring from back up cannot locate any of the tools/menus/pages that you reference. Perhaps they refer to an older version or a pc (I am … (read more)

I looked at your solutions for restoring from back up cannot locate any of the tools/menus/pages that you reference. Perhaps they refer to an older version or a pc (I am on a mac) Thank you for your help. I REALLY need my bookmarks back!

Asked by 12345qwert 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix?

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix? Also, I had to… (read more)

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix?

Also, I had to create a new user ID to post this, because my current ID isn't working for some reason. When I tried to create an account with my current ID, it said it already existed. My password for the login was remembered, but the site wouldn't accept it. Did something happen to the previous user accounts?

Asked by tjsepka1 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

How can I switch from the beta version of Firefox to the regular one without uninstalling or installing anything to keep from losing my addons and preferences?

Web site decision makers: If an upper case letter and a number and eight characters are arbitrarily REQUIRED for a password in order to create an account, then SAY SO in … (read more)

Web site decision makers:

If an upper case letter and a number and eight characters are arbitrarily REQUIRED for a password in order to create an account, then SAY SO in the first place. Don't say that the password "should" include them, when obviously it SHOULD NOT have any requirement at all. Don't wait till I make a correct, usable password in spite of your stupid suggestions, and then tell me you changed your mind and I am now forced to make a useless temporary password after I have already memorized the usable one.

The user of the account should be the one who decides what the password will be, NOT some geek who has obviously has not ever lived a single moment of real life. If you can't at least emulate the thought processes of a normal person, you should not make decisions about requirements that will be inflicted on normal people.

Best solution: Allow people to ask questions without having to "create accounts" in the first place. I don't want to marry you or have your children. I just want to solve problems caused by your broken software.

Thanks.

Asked by megalonzerg 3 years ago

Last reply by Seburo 3 years ago

  • Archived

I updated firefox 2 months ago to 51.0.1 and all was well.2 weeks ago i was asked by firefox when i open it to do a critical update and i did. i now have error

every since i did the critical update i now get a error message every day that i open which say "firefox has stopped working" " a problem caused the program to stop worki… (read more)

every since i did the critical update i now get a error message every day that i open which say

"firefox has stopped working" " a problem caused the program to stop working. Windows will close the program and notify you if a solution is available"

                                                                                                                                                                                        "close program"

Asked by larrystowe 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox chashes after closing - StackHash_0a9e

I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot s… (read more)

I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot start Firefox anymore, I have to reboot. Microsoft Explorer still works. Open office also seems to have a problem.

Here the detailed description (I use a German Windows): Problemsignatur:

 Problemereignisname:	BEX
 Anwendungsname:	firefox.exe
 Anwendungsversion:	51.0.1.6234
 Anwendungszeitstempel:	5888f28c
 Fehlermodulname:	StackHash_0a9e
 Fehlermodulversion:	0.0.0.0
 Fehlermodulzeitstempel:	00000000
 Ausnahmeoffset:	00001681
 Ausnahmecode:	c0000005
 Ausnahmedaten:	00000008
 Betriebsystemversion:	6.1.7601.2.1.0.768.3
 Gebietsschema-ID:	1031
 Zusatzinformation 1:	0a9e
 Zusatzinformation 2:	0a9e372d3b4ad19135b953a78882e789
 Zusatzinformation 3:	0a9e
 Zusatzinformation 4:	0a9e372d3b4ad19135b953a78882e789

What I tried so far (without success): Run firefox without any add-on Remove firefox using Windows deinstaller and re-install from the Mozilla page Remove the Anti-Virus software Use MozBackup and load a one year old backup (far older than the problem)

I am using Firefox 51.0.1 (32-Bit) and Windows 7, all important updates installed, last KB 890830

Thank you very much for any helpful comment in advance

Asked by ennihan 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Opening link in a new tab gives blank page

Hi, after updating opening page in new tab via right click gives me blank page. Oh and apparently it's also happened when I entering site via address bar, but clicking a … (read more)

Hi, after updating opening page in new tab via right click gives me blank page. Oh and apparently it's also happened when I entering site via address bar, but clicking a link loads the page normally.

The blank page usually last only around a mere 0.5 second to the dreaded 2 seconds, and after that the page will kind of reloading itself (or maybe start connecting?) and start loading normally. The thing is in some case—around one in twelve—the page stuck at that blank page, and I have to reload the page to fix it.

Asked by DX 3 years ago

Last reply by rufusdufus 2 years ago