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  • Archived

"Firefox is installing components needed to play audio or video..."

I have a clean basic install of Windows 7 64 bit Pro. It is completely up to date. New install of Firefox 49. When going to Netflix I get the message "Firefox is installi… (read more)

I have a clean basic install of Windows 7 64 bit Pro. It is completely up to date. New install of Firefox 49.

When going to Netflix I get the message

"Firefox is installing components needed to play audio or video..."

but never completes. If I try to run a netflix video my pc crashes, won't reboot until I do a power off.

The desired videos play on Netflix in IE fine.

I have NO antivirus running, FF is set to auto update.

Any ideas ?

Asked by sparky772 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Browsing history gone after last Firefox update - how to restore?

The Firefox update that rolled out on Nov. 15, 2016, seems to have deleted both my browsing history and bookmarks. How can I restore these (especially history, which is w… (read more)

The Firefox update that rolled out on Nov. 15, 2016, seems to have deleted both my browsing history and bookmarks. How can I restore these (especially history, which is way more important to me)?

Asked by ebishirl 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Hi guys, I keep getting pop-up on Firefox new window saying "Recommended Security Upgrade, add SafeSearch Incognito fir Firefox' is this legit Mozilla product?

New tab pop's up with link : http://firefox-24111.reupd.net/protect/enable Is this legit Firefox/Mozilla pop-up or virus? Not sure if i should install this 'recommended s… (read more)

New tab pop's up with link : http://firefox-24111.reupd.net/protect/enable

Is this legit Firefox/Mozilla pop-up or virus?

Not sure if i should install this 'recommended security upgrade'?

Asked by lucky_cat 3 years ago

Last reply by James 3 years ago

  • Archived

Firefox downloads via a shortcut on our intranet page an excel file in stead of opening it straight away.

If I click the shortcut, I can choose to open it directly or to download it. I choose open in with excel (2013) but before doing that, the file download first and then o… (read more)

If I click the shortcut, I can choose to open it directly or to download it. I choose open in with excel (2013) but before doing that, the file download first and then opens in excel. If I refresh firefox, the problem is solved but after one session, the problem occurs again. Other times, it last for a week or serveral weeks and then occurs again. Some pc's have this problem, others don't. All have the latest updates of firefox / windows... There's no logic explanation, it occors with windows 7 - 10 thanks in advance...

Asked by fre3k 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

My Firefox keeps crashing at random times, and it's become more frequent

I've been using Ubuntu 16.04 LTS and had immediately installed Opera as that was the browser I was used to but I quickly noticed that my cookies would automatically be re… (read more)

I've been using Ubuntu 16.04 LTS and had immediately installed Opera as that was the browser I was used to but I quickly noticed that my cookies would automatically be removed when I shutdown making browsing a problem, so I reverted back to Firefox but it crashes quite often and the interval between the crashing seems to be growing smaller.

Asked by HelpMePlox 3 years ago

Last reply by John99 3 years ago

  • Archived

Firefox is not saving updated passwords

Several months ago, Firefox stopped saving updated passwords. For instance, I have changed my Amazon password. Every time I go to Amazon it displays my old password (I ca… (read more)

Several months ago, Firefox stopped saving updated passwords. For instance, I have changed my Amazon password. Every time I go to Amazon it displays my old password (I can tell by the length), and after I manually enter the new password it asks if I want to update the saved password. I click yes but each time I go back it is still the same old password that is stored. This happens on many sites, not just Amazon.

Asked by Mitch 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

"Invisible" text only shows when highlighting. Only ocurs on 49.0 and higher.

My routers web configuration page doesn't show certain text in Firefox, but displays fine in both IE and Chrome. Images attached showing an example of Firefox 50 with the… (read more)

My routers web configuration page doesn't show certain text in Firefox, but displays fine in both IE and Chrome. Images attached showing an example of Firefox 50 with the "invisible" text, Firefox 50 with the "invisible" text highlighted, and IE 11 with it displaying correctly. I have already tried a completely clean install of both Firefox 50 x86 & x64 with no additional add-ons or extensions installed.

EDIT: The issue only exists on Firefox 49.0 and above. I tried 40.0 through 48.0.2 and the site displays fine. Tried 49.0 through 53.0a1 and the bug is present.

Asked by D34DL1N3R 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Why does firefox reset homepage every time it updates

Everytime Firefox updates my homepage information is gone and I have to reset it. Is it really necessary to do this everytime? Very annoying. It was bad enough when th… (read more)

Everytime Firefox updates my homepage information is gone and I have to reset it. Is it really necessary to do this everytime? Very annoying. It was bad enough when the newtab function disappeared but now it is like a re-install where the options are reset too.

Asked by donens 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Problems with FF ESR resulting from http2 and SSL

Since my website (https://www.der-bank-blog.de) is configured to http2, users using FF ESR cannot access anymore. They just see a blank screen. Other browsers and "normal… (read more)

Since my website (https://www.der-bank-blog.de) is configured to http2, users using FF ESR cannot access anymore. They just see a blank screen.

Other browsers and "normal" FF are working fine.

I seems to stay in connection with the cipher Suite. https://bugzilla.mozilla.org/show_bug.cgi?id=975832

User could workarround by changing "aes_256" in the about:config view.

But I need a solution for the backend to avoid loosing users, trying to reach the site e.g. via Google Search.

Any ideas are greatly apreciated

Cheers from Germany

Asked by bankblog 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashes or becomes unresponsive and does not terminate until forced and reports that the Adobe Flash plug-in has stopped working

For quite a number of months Firefox continuously crashes or becomes unresponsive. Every time this occurs, Firefox will not close, but must be forced to close. At every c… (read more)

For quite a number of months Firefox continuously crashes or becomes unresponsive. Every time this occurs, Firefox will not close, but must be forced to close. At every crash or when forced to close, I get the Windows OS error message that a plug-in has stopped working and must close. That plug-in is always the Adobe Flash plug-in.

I am on the Firefox Beta channel and religiously apply all beta updates. I also religiously keep Adobe Flash updated. However, since I do not fully trust internet notices, I never allow a software vendor to automatically apply an update.

I should also add that this scenario happens many times during every day, except those days I am not using Firefox or do not access a website that invokes the Adobe Flash plug-in.

Can you shed any light on why the Adobe Flash plug-in quits working?

Thanks for your assistance. David R Breed

Asked by David 3 years ago

Last reply by John99 3 years ago

  • Archived

FF can't find this page (in help section): Why is FF44 NOT prompting me for cookies? My answer on whether to accept them or not or not or for session[cut off]

[Your initial question field cut off the quote I tried to give you to locate the problem. I hope that what remains is enough for you to find it.] 1--I was trying to find … (read more)

[Your initial question field cut off the quote I tried to give you to locate the problem. I hope that what remains is enough for you to find it.]

1--I was trying to find a way to make FF handle cookies the way I need it to. I clicked around in your help file until I arrived at the user submission quoted above -- which is *exactly* the same as my problem. When I clicked on it, FF said "page not found." Very frustrating.

2--Please tell me how to have FF prompt me about storing *all levels of* cookies involved in a web site on my computer. I have already tried various settings on your Options-Privacy page (including those in your help file) *and* the "View Page Info" page. When I use the settings you suggest, many web sites will not function correctly, even if I'm not ordering anything or making other kind of choices, etc.

Internet Explorer functioned exactly as I need it to, i.e.: I set it to prompt me before storing both first-party and third-party cookies. When it displayed the prompt, the options were to allow or not allow (for now), plus you could tell it always to apply your allow/not allow choice to that web site in the future.

Please tell me how to make Firefox behave like that -- of course, it doesn't have to be exactly the same buttons, etc., but the function has to be the same. As it is now, it seems you can't stop Firefox from allowing cookies, or certain types of them; I hope that's not true.

3--Lately I've been noticing ads coming up in separate Firefox instances (additional Firefox icon(s) displayed when you Alt+Tab between open programs). One of them even read my IP address. I am very upset about this. How do I turn that off? I looked in your help file and there's nothing about this. (I use a major antivirus program and keep it strictly up to date and run scans often.)

Thank you for your help.

Asked by sfff 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why does CPU temperature jump up 15+ degrees when opening a Kickstarter webpage using Firefox. It doesn't happen on other browsers.

My CPU sits at just below 30 degrees when idle. It stays at 30 degrees with endless amounts of tabs open on Firefox. However, when I open a page on kickstarter, the tempe… (read more)

My CPU sits at just below 30 degrees when idle. It stays at 30 degrees with endless amounts of tabs open on Firefox. However, when I open a page on kickstarter, the temperature rises to 50 degrees and all the fans come onto full. If I close the kickstarter tab, it reverts to normal. I have not seen this happen on any other webpage I visit. When I open the kickstarter page on IE or Chrome, it does not raise the temperature the same way. So in other words, Firefox suddenly has a tremendous load on the CPU when opening kickstarter webpages, but other web browsers don't. Any ideas why or how to prevent it?

CPU: Intel Core i7 6700K @ 4.00GHz. 32 GB of Ram Windows 10 Home 64 bit

Asked by Gimgamgoo 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Bad news first: This tab has crashed

So my browser keeps crashing every time i use some kind of website with video (Other than Yourube). Here are some crash reports: bp-9ed33302-f892-46e2-a155-18c182161216 b… (read more)

So my browser keeps crashing every time i use some kind of website with video (Other than Yourube). Here are some crash reports: bp-9ed33302-f892-46e2-a155-18c182161216

bp-24e647d8-8cd2-4486-a76b-e9aa82161216

bp-9e16e2e9-9457-4118-93b2-b7e852161216

bp-830fdf42-9f7a-4353-be3b-9a6962161216

bp-5637ebb4-3cc2-4746-a3d8-649272161216

Asked by MarshalDoge 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

firefox uninstalled & reinstalled itself without my consent

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen a… (read more)

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen asked if I wanted to import bookmarks from another browser. I DONT USE ANY OTHER. This is the THIRD time this has happened! Its lost everything. AGAIN. I may have to stop using Firefox and go to chrome. This is ridiculous. No other crash on my computer, no other updates, no changes at all, except this. If this isnt fixed, for the last time, Im leaving Mozilla.

Asked by Stacy 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox won't open outlook when I click on an email link on a webpage though IE11 will even though Firefox is default browser

I use windows 7 and for some reason Firefox 50.1.0 has stopped giving me the facility to click on a contact e-mail link in any web page so that microsoft outlook will ope… (read more)

I use windows 7 and for some reason Firefox 50.1.0 has stopped giving me the facility to click on a contact e-mail link in any web page so that microsoft outlook will open and allow me to use the e-mail link. IE11 has no issues with this but I'd rather use firefox which I have as default. Why will firefox no longer open outlook when I click on a link in a web page?

Asked by neilcaine 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Issues with Flash - Firefox sending me away to another browser?

Firefox Imgur and Flash WIthin imgur there is a button to copy a link to images. Within Firefox that doesn't work properly, at least *I* didn't get it to work properly.… (read more)

Firefox Imgur and Flash WIthin imgur there is a button to copy a link to images. Within Firefox that doesn't work properly, at least *I* didn't get it to work properly. Either it doesn't work, or something else is showing up (recently)

Within Chrome, no issues.

I understand that Firefox does not support Flash, but fact is that a lot of sites still have Flash. Believe Chrome and Edge support Flash websites, have a built in Flash or something. Probably they have more control then?

So Firefox is either chasing away their users to the 'competition' (I have Chrome on my pc as well), or users should separately install Flash, which may then be more vulnerable than when Flash is 'built in' (controlled) by the browser.

Either way, it is disappointing.

I understand the policy, I understand that websites should switch to HTML5 but right now, it doesn't help me much.

No.. indeed there is no question here, just frustration.

=

Asked by ffw62 3 years ago

Last reply by James 3 years ago

  • Archived

I want to set up a hyperlink. Bookmarked address. Google &Edge can find but Firefox can't. why?

I want to set up a single-page website on a new domain I have purchased. The purpose is to introduce myself and the sort of paintings I produce. The gallery is hosted b… (read more)

I want to set up a single-page website on a new domain I have purchased. The purpose is to introduce myself and the sort of paintings I produce. The gallery is hosted by the Society for All Artists (saa.co.uk). I have downloaded the address string by bookmarking the page. To test that the link works, I have copied it into Firefox search bar. It reports that the document doesn't exist. Type the same address string into Google or Edge search bar and the gallery is found instantly. Why can't Firefox find it? How can I ensure that any browser or search engine can find the gallery by using the link http://community.saa.co.uk/gallery/all-artworks-by-don-anderson_24032601.html?oscsid=anoe4g9al91dra14u4rkj4i5u7

Asked by Womble 3 years ago

Last reply by John99 3 years ago