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Firefox is dying a lot lately, and I seem to have more add-ons and extensions running than there seem.

Over the last week or so my Firefox seems to be dying about once per day. It just slows to a crawl, and then stops responding entirely and I have to use task manager to … (read more)

Over the last week or so my Firefox seems to be dying about once per day. It just slows to a crawl, and then stops responding entirely and I have to use task manager to kill it. When I look in task manager it's taking up as much as 30% of my system resources, despite only having 4 tabs open at any given time. I've tried both refreshing and uninstalling Firefox, and neither has solved the problem. When I looked at the health report, I noticed something that's confusing me, namely the amount of add-ons and extensions it claims I have running. It claims that there are 7 extensions running, but there are only 3 listed on my add-ons manager, all of which I installed manually, which is making me wonder if there are 4 somehow hidden extensions that are causing me problems, and don't go away when I remove or refresh Firefox. Is there any way that I could figure out what these might be or get someone from Mozilla to take a look and see if they can figure out what's going on?

Asked by TheRedwolf 4 years ago

Answered by Fiascokid 4 years ago

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Firefox notifies that there is an update available when on the latest version

I am using Firefox 50.0 on OSX El Capitan. I was experiencing the same issue on 49, so I upgraded to 50 beta to see if it would help, but it does not. Every time that I s… (read more)

I am using Firefox 50.0 on OSX El Capitan. I was experiencing the same issue on 49, so I upgraded to 50 beta to see if it would help, but it does not. Every time that I start Firefox, I get a notification to update to the latest version, even though I am on the latest version. If I select "Restart Firefox" from the notification, Firefox restarts and shows the notification again. When I choose "Restart Later" I can browse normally.

I was trying to get help on this thread started by someone else (https://support.mozilla.org/en-US/questions/1141443), but no solution was found.

I do have a clue that may help. I use 2 user accounts on OSX, one for work and one for home. I'll refer to these as accounts A and B. OSX account B was the first to show the problem, running Firefox 49. I followed instructions here (http://osxdaily.com/2014/07/31/manual-complete-app-removal-mac-os-x-terminal/) to use mdfind to remove firefox files, but that did not seem to help. Finally, with account B, I upgraded to Firefox 50 and stopped getting the notifications. However, now I get the notification in account A. In account A, Firefox reports as version 50.0, but still asks to update. I imagine that there is something OSX account specific causing problems, but I don't know what that might be. Any help is appreciated.

Asked by mouse_8b 4 years ago

Answered by mouse_8b 4 years ago

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in person help

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPO… (read more)

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPORT :

Once again ... Firefox has destroyed my bookmarks, add-ons etc. when I "updated" Firefox ... Macbook Pro OS X

in the past, I have cumulatively taken hours to fix this -- on 4-5 occasions of the SAME PROBLEM (read: unfixed by Mozilla/Firefox)

a) why cant Firefox get their stuff together? .. WHY DOESN'T MOZILLA/FIREFOX FIX THIS !!!!


b) do they think my time is free? how can they, getting paid for their software development, expect me to lose money away from my business every time I "upgrade" ... so presumptious, so offensive, so oblivious to its "clients"

c) I don't know of any ... any ... any .... any software developer that requires a user to fix it's software -- again sometimes taking hours, including trying to find Help like this Mozillla user "support" input -- after an "upgrade" ... simply unbelieveable, simply UNACCEPTABLE ... TO YOU FIREFOX PEOPLE OR ITS REPS ... WILL YOU PLEASE FIX THIS ISSUE AND GET WITH THE 21ST CENTURY? ....

d) WHERE IS THE “SUPPORT"? .. where is the IN PERSON support that is going to fix my computer after screwing up my long input data gathering with their so-called "upgrade" ???? Two things are for sure: 1) it's gonna get fixed and 2) I'm certainly not going to spend any more of my own time and lose money from my business to fix Firefox's programming screwups. DON’T KNOW OF ANY … ANY … ANY … ANY company that does not have IN-PERSON SUPPORT … software and its functions are complex .. they need to be supported through interpersonal interaction … every other company in the world knows this … why not Mozilla???? I just don’t get it.

e) For past and present, even this "help" note, where do I invoice Mozilla for my time lost? ... where headquarters? .. accounts payable?/ I assume one of the non-Mozilla, non-person reps knows the answer to this ... surely they don't expect me to lose money by way of their "upgraded" product.

f) As one of you reps sugggested last time this happened : "well you chose Firefox, ... if u don't like problems, go use another browser" ... gee, that's good customer support ... our product sucks so use another -- geez.

g) Indeed I now intend to use another, but I will first be satisfied by Mozilla/Firefox's restoration of my computer, cumulative time lost and literal restoration of data exactly as was before the "update", and the payment by Mozilla for all my time in trying to remediate this and if any data lost, the historical time used to cumulate and enter such data.

If anyone out there in the GREAT MOZILLA/FIREFOX ABYSS knows anything about their products and their continuing failures, please respond to my questions above.

I expect someone at Mozilla or a rep thereof to, for once, BE ACCOUNTABLE FOR THEIR FAULTY PRODUCTS AND CUMULATIVE STRESS BURDEN AND MONEY LOST BY CUSTOMERS.

I AM LOSING MONEY AS I SPEAK, AS I DON'T HAVE ACCESS TO MY BOOKMARKS WHICH I NEED AT-THE-READY WHEN WORKING ... SO … SOMEBODY, SOMEWHERE, FIX THIS NOW!! _________ Again, not so nice, but perhaps a reader can understand my ongoing frustrations. NOTHING PERSONAL TO ANY INDIVIDUAL PERSON. I AM ADDRESSING ORGANIZATIONAL ISSUES.

GRATEFUL_DAD

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Grateful_Dad 4 years ago

Last reply by guigs 4 years ago

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Macedonian, what is this?

Hello, I feel offended... You provide Firefox in Macedonian language... That doesn't exist... There is Greece (and Macedonia belongs to Greece) and FYROM that they have t… (read more)

Hello,

I feel offended... You provide Firefox in Macedonian language... That doesn't exist... There is Greece (and Macedonia belongs to Greece) and FYROM that they have their own language and even though they want to call themselves macedonians, they are not... This is offending and blasphemy for the history and for a whole nation - country (Greece). Can I please ask you to reconsider this?

Thanks, George

Asked by gsarristz 4 years ago

Last reply by vesper 4 years ago

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How to find out the specific time and date that I visited certain websites/web pages that are in my Firefox history over a year ago?

Hi Everyone. Can somebody help me with the following problem? I need to find my history from over a year ago and get the time and date that I visited the web pages/websit… (read more)

Hi Everyone.

Can somebody help me with the following problem?

I need to find my history from over a year ago and get the time and date that I visited the web pages/websites from that far back? example - 1st May 2015

Thank you

Asked by EIGG 4 years ago

Last reply by cor-el 4 years ago

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I've never had a Master password. Why does it keep asking for one?

Locking duplicate thread.Please continue here: [/questions/1154099] Only recently, Firefox has started asking for a Master Password. I've ised Mozilla products since all… (read more)

Locking duplicate thread.
Please continue here: [/questions/1154099]

Only recently, Firefox has started asking for a Master Password. I've ised Mozilla products since all you had was Netscape, and NOTHING ever asked for a Master Password, nor have I ever entered one. SO WHAT GIVES??? Want to know something more? write me at edrybaaudio@gmail.com

Asked by Ed Ryba 4 years ago

Last reply by cor-el 4 years ago

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Flickering lines on black sidebars when watching videos.

locking as a duplicate of /questions/1152512 Hello, I have a problem: when I watch videos there are horizontal lines that appear on the black sidebars of the video and th… (read more)

locking as a duplicate of /questions/1152512

Hello, I have a problem: when I watch videos there are horizontal lines that appear on the black sidebars of the video and they flicker a lot. They only appear on full screen mode and when the video is not paused. They have the same colour as the pixel that is ajecant to the sidebar at that moment. I have tried multiple websites, they all have this problem.

Thank you for your help.

Asked by Yari_Samurai 4 years ago

Last reply by Scribe 4 years ago

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Tip for newcomers

I suggest that after posting a question, you bookmark your post's link because the Support Forum can hard to follow up at times. Do not forget to tell them a bit about yo… (read more)

I suggest that after posting a question, you bookmark your post's link because the Support Forum can hard to follow up at times.

Do not forget to tell them a bit about your OS system because they are so many around it be make it hard for them to make good suggestions. I know because I have tried a bit to help people. lol

Asked by yetiputer 4 years ago

Last reply by James 4 years ago

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want to make sure I have disabled the private browsing

I am using ubuntu 16.04 Firefox suddenly started the private browsing thing and created a genuine mess for me. So, I read how to disable it, in theory and did it. It go… (read more)

I am using ubuntu 16.04 Firefox suddenly started the private browsing thing and created a genuine mess for me. So, I read how to disable it, in theory and did it. It goes like: restart in safe mode goto options/privacy use custom settings and uncheck "use custom settings" and then UNcheck "use private browsing". Then go back to "remember history" restart firefox In theory this disables the private browsing thing?

Asked by greg 4 years ago

Last reply by cor-el 4 years ago

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Used to be user friendly (it was minimal, flexible, and user-friendly for ACTUAL USERS!) when'd you start pandering to the CONSUMER CATTLE and why?

Holy @#$*! I intended to make (somewhat)useful, direct contact with actual developers! Expected at least a direct submission to "technical support (ha!)" after jumping … (read more)

Holy @#$*! I intended to make (somewhat)useful, direct contact with actual developers! Expected at least a direct submission to "technical support (ha!)" after jumping all these hoops, but a $%#@#$ SUPPORT FORUM!!! I just joined your $%#@sucking COMMUNITY???

I don't want "volunteers", who I guarantee are definitely NOT "users like me"! I want interested, serious, skilled developers from any and every related tech sector; creating the decisive, open-source, client-side web application! Selling-out... it doesn't get any better than this.

(like I'm much better-I'll never bother checking to see if I get any response)

Asked by annsanity 4 years ago

Last reply by the-edmeister 4 years ago

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Audio files play instead of downloading.

locking as a duplicate of /questions/1152317 In my experience, the browser opens and plays the audio files on another tab instead of directly downloading. For a long time… (read more)

locking as a duplicate of /questions/1152317

In my experience, the browser opens and plays the audio files on another tab instead of directly downloading. For a long time now, I've put up with this by right clicking and selecting "save audio as..." OR opening the page info and downloading the file from the list of medias; but there are some sites that doesn't allow this (like hive.co right now). Selecting "save ausio as..." again defaults to an .htm file, and selecting "all files" and downloading it as "file.mp3" only yields an unplayable file. As I've observed this problem occurs where the url doesn't end with the file format e.g. "site.com/file.mp3/lkjdflsjdflks" instead of "site.com/file.mp3". And no, removing that extra lkjdflsjdflks doesn't do anything.

There are similar problems posted here in the forums but all the solutions given didn't solve the problem. I've already set media.directshow.enabled, went to Applications and set all mp3 format sound files to "save file". Even restarted my pc.

I installed chrome and christ, the file downloaded with a single click (as it should always have been). There's got to be fix for this, I'm not switching to chrome as I've settle with firefox for a long time now, mind you. Also Third party addons is a big no.

Asked by BobbyLance 4 years ago

Last reply by BobbyLance 4 years ago

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Insecure Connection - "Your connection is not secure"

I am trying to visit the Wiley CPA website but I get the error message saying "Your connection is not secure". So I tried to look into the certificate by typing in the lo… (read more)

I am trying to visit the Wiley CPA website but I get the error message saying "Your connection is not secure". So I tried to look into the certificate by typing in the location field of the window type or paste the URL of the website with the https:// protocol prefix (https://wileycpa.com).

However, I just wanted to bypass the error message but I forgot to delete the https:// protocol prefix, and then when I clicked on the add exception, it now just completely messed it up, because of having the https:// protocol prefix before the websites address and now I get this message.

Could someone please help me with this problem I would greatly appreciated it, Thank You.

Asked by Daggu 4 years ago

Last reply by Moses 4 years ago