Showing questions tagged: Show all questions
  • Archived

When I click "History > Show All History" a new window opens up with my history but it is completely blank. What do I do?

I need to access my browser history to prove a timestamp. I only need to prove a timestamp from less than 24 hours ago but the history page shows absolutely nothing. A co… (read more)

I need to access my browser history to prove a timestamp. I only need to prove a timestamp from less than 24 hours ago but the history page shows absolutely nothing. A completely blank screen. I am not on incognito mode and my recently closed tabs are all correct which shows that there is history being taken of my browsing. Why is my history not showing? I need to see my history to prove that I followed due date of an assignment.

Asked by vzhang39 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Notifications in Tabs

I'm playing in a online browser-based flash game called RiotZone. I'm currently on Firefox v.49.0.1, because no other versions display an animated notification in the Tab… (read more)

I'm playing in a online browser-based flash game called RiotZone. I'm currently on Firefox v.49.0.1, because no other versions display an animated notification in the Tab wherever the fight ends or starts (see the screenshot attached).

Dear Mozilla devs, please give me a hint, what could possibly be that only 49.0.1 supports these notifications.

If there is programing language explanation, don't hesitate to write it down. I would gladly forward your answer to the game dev as support ticket (in case it's their fault).

I need to mention, these animated notifications are perfectly displaying on Edge, IE 11, even on old Chrome version.

Thanks in advance.

Asked by homeuser87 2 years ago

Last reply by cor-el 2 years ago

  • Archived

i keep on getting a pop up that says "the exception breakpoint" A breakpoint has been reached (0x80000003) occurred in the application 0x0000000005CE67BD1.

Good Morning............This pop up keeps popping up all the time while i am trying to work on my laptop it is very worrying and annoying, i can still work while this pop… (read more)

Good Morning............This pop up keeps popping up all the time while i am trying to work on my laptop it is very worrying and annoying, i can still work while this pop up is on the screen but i have to click the ok on it multiple times because there are so many of them, hope you can help me ?............Alan.

Asked by trucker97 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Download window too small, can't be expanded

I tried - restarting my computer - safe mode - private mode - refreshing firefox - reinstalling firefox - deleting the profile file - deleting xulstore.json or Localstore… (read more)

I tried - restarting my computer - safe mode - private mode - refreshing firefox - reinstalling firefox - deleting the profile file - deleting xulstore.json or Localstore.rdf file as described here: https://support.mozilla.org/en-US/questions/1140329 - deleting the whole Firefox folder in Application support - banging my head against the wall.

I'm still not able to get a properly sized download prompt so I can actually download files.

Downloads work fine in Chrome and Safari on the same sites.

Asked by smartcarleen 3 years ago

Last reply by rsblanchard 3 years ago

  • Archived

Buttons are not working in some websites in Firefox

Hi, all of sudden, buttons are not working in some websites like Gmail, bookmyshow and other sites too. uninstalled completely and tried with different versions but no us… (read more)

Hi,

all of sudden, buttons are not working in some websites like Gmail, bookmyshow and other sites too. uninstalled completely and tried with different versions but no use. installed lower versions and that too doesn't helps me. tried to troubleshoot as in this thread "https://support.mozilla.org/en-US/questions/1148741" however, problem is still remains same. please help me to solve this issue.

Asked by gaanalola 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

"The Adobe Flash Plugin has crashed." Why? Why does it do it on every computer that I am using, despite the fact that flash is the most current version. Why?

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. … (read more)

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. It is really annoying and I have tried all of the suggestions on your support page: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed

How do I find out what is going on to make it STOP?

Asked by draculadave 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox exhibiting extreme slow-down and sluginess

Hi. Been having an issue with Firefox this last week (though it's happened before, just not to this extent) in that's it's being incredibly slow and moves at the pace of … (read more)

Hi. Been having an issue with Firefox this last week (though it's happened before, just not to this extent) in that's it's being incredibly slow and moves at the pace of a snail. To give some examples, when I try type (like right now) there's a delay for the words to show up instead of popping up as I type. Another is the browser seems to freeze up for a couple seconds when I try and scroll up or down, before doing at an quick and uneven pace.

I'm uninstalled and reinstalled Firefox (reinserting my profile after doing so), disable all themes, plugins and add-ons, restarted Firefox in safe mode, and none of these have made a positive difference (in some cases it actually made it worse).

Any way of fixing this? I've been using Firefox for years now and I don't relish the idea of having to transition to another browser if hte problem could just be solved on its own.

Asked by Filler 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

firefox crashes with black blank screen and blue border

when I'm on Facebook firefox ver 49.0.1 will randomly crash with a blank black screen and a blue border, sometimes the screen flashes but stays blank. I can exit firefox … (read more)

when I'm on Facebook firefox ver 49.0.1 will randomly crash with a blank black screen and a blue border, sometimes the screen flashes but stays blank. I can exit firefox using the red X in the corner of screen; I restart firefox and it starts as normal with a blank tab. I have crash reporter turned on but it never seems catch these crashes. Crash reporter did catch 1 instance of this problem and I sent the details and crash report to mozilla I still haven't gotten a reply.

I have tried: completely remove and reinstall Firefox 49.0.1 from a "fresh copy" scanned my system for viruses, adware, malware with several different scanners no problems found by any of them. reinstalled system hardware / video drivers - no change.

OS: Windows 7 Ultimate

System: Custom built in MSI mid tower all steel case. MB: ASROCK H81M-HDS w/ newest BIOS and drivers avaliable CPU: Intel Core i3 RAM: 8GB DDR3 "Ballistix" by Crucial HDD: 2 - 1TB, 3.5" sata drives ODD: 2 - DVD-RW sata drives Power Supply: 600W - ATX by Eagle

all of this seems to have started when Firefox updated to 49.0

attached image is what my screen looks like when the crash occurs

Asked by sdbear 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Check Firefox account login history, with IP detail

As we all know that firefox is able to check with which device to login, but is it possible to check which IP to login our Firefox account? I doubt my firefox account be … (read more)

As we all know that firefox is able to check with which device to login, but is it possible to check which IP to login our Firefox account? I doubt my firefox account be hacked and login with different area

Asked by vincentzhang 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How to fix ghosting scroll cursors that won't go away?

After using firefox for a while (usually longer than an hour consecutively) I will occasionally scroll on a webpage, only to have the scroll icon which appears not disapp… (read more)

After using firefox for a while (usually longer than an hour consecutively) I will occasionally scroll on a webpage, only to have the scroll icon which appears not disappear after I have stopped scrolling. Interestingly, the scroll bars do not disappear even upon closing firefox; currently, the only way I have found to get rid of them is to restart my pc. I have attached some screenshots to better convey this issue, and if there is anything else I can do or provide let me know!

Thanks

Asked by moose_ 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Unwanted spam pages when browsing in v. 11.0.2

Since updating my Firefox to v. 11.0.2 I have started to intermittently receive rogue spam URL's & pages open up next to the page I am currently looking at. It mostl… (read more)

Since updating my Firefox to v. 11.0.2 I have started to intermittently receive rogue spam URL's & pages open up next to the page I am currently looking at. It mostly seems to happen when I am moving the RH slider to move further down the page of the valid website I am looking at, but sometimes it happens when I click on a link or button in the valid website. I have attached some jpg examples of the rogue URLs & websites. I have 'refreshed' Firefox but the problem still remains! How can I stop it happening, please?

I am running W7 Pro 64-bit and have Kaspersky Total Security (which sometimes alerts me). Please note I am not an expert!

Asked by Greystones 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

How do I refresh favicons (of my bookmarks) with FF 49?

All of my bookmarks have the "gray globe" placeholder icon. This icon gets updated to the site's real favicon when I select it. I have 100's of bookmarks, so how do I up… (read more)

All of my bookmarks have the "gray globe" placeholder icon. This icon gets updated to the site's real favicon when I select it.

I have 100's of bookmarks, so how do I update them all automatically? I'm not about to go through all of these links... The Add-Ons available in the past (Reloader, etc.) no longer work with FF 49. Why is this broken? Even the developer of Reloader says he can't support FF 49.

Asked by jltrahan 3 years ago

Last reply by Scribe 3 years ago

  • Archived

Why when I click forget history button, I select last 24 hours, then click last forget button it switches me to 5 minutes, won't let me forget 24 hours why

When I click the button to forget browser history, and then I select the option of forgetting the last 24 hours, at first it selects what I wanted BUT as soon as i click … (read more)

When I click the button to forget browser history, and then I select the option of forgetting the last 24 hours, at first it selects what I wanted BUT as soon as i click the final "forget" button, it automatically switches me to only 5 minutes and then disappears with the "thank you" message for me to click on. It won't let me forget 24 hours. This happened over and over. This is not something a user can fix. Only Mozilla Firefox can fix it. I know you are made up of volunteers, so I will appreciate your time whenever you can reply and whenever you can fix the problem. Also, I will appreciate if you are able to make it so we can forget all browser history, not just 24 hours. Thank you for your generous time and hard work.

Asked by Bonnieee 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Evernote web clipper opens each time I open Firefox. How do I stop this?

I have a link to Firefox in my task bar. When I click on it to open Firefox, Firefox opens and so does webcvlipper. I don't want Evernote or web clipper to open automatic… (read more)

I have a link to Firefox in my task bar. When I click on it to open Firefox, Firefox opens and so does webcvlipper. I don't want Evernote or web clipper to open automatically.

Asked by babypaws 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How do I deleate old gmail accounts from the dropdown sign-on box?

In the sign in with your Google account window after I have clicked on the "enter your email" box a drop-down menu appears with a number of current and deleted email acco… (read more)

In the sign in with your Google account window after I have clicked on the "enter your email" box a drop-down menu appears with a number of current and deleted email accounts. I would like to not have these accounts appear when clicking and the "enter your email" box. Secondly how do I delete an old account from that list of email accounts?

Asked by David902 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

how to stop firefox from immediately playing the sound from a web site when it opens and continuing to play audio from other web sites

The other day I watched a couple of videos online about making carrot cake. Since then, whenever I open the browser, the audio from a web site playing carrot cake recipe… (read more)

The other day I watched a couple of videos online about making carrot cake. Since then, whenever I open the browser, the audio from a web site playing carrot cake recipe directions comes on - audio only, no video. When that recipe audio finishes, the sound from a different web site's carrot cake recipe comes on. When that finishes, a new carrot cake recipe audio from yet another web site comes on. And so it goes. It seems to be on a continuous path of playing carrot cake recipe audio tracks. Do I have to uninstall firefox to make this stop? What data will I lose if I do that? Is there another way to make this stop?

Asked by susanpaula 3 years ago

Last reply by Happy112 3 years ago

  • Archived

After "refresh" my regular sites disappeared. Not even in trash!

I had lost two of my regular inputs long ago, but not until this recent refresh did I realize that was the reason. I have gone into Cookie Manager... over and over... to… (read more)

I had lost two of my regular inputs long ago, but not until this recent refresh did I realize that was the reason. I have gone into Cookie Manager... over and over... to try to re-institute the sites, but it never never works! One site is a regular order source, which also alerts me of sales. For the latest one, I searched for its name to connect, and it is not even in my trash! Should be dozens of them in there. Refresh wiped my system clean. Complete enema! (Where's the colonoscopy??) HOW can I get these things back? I'll NEVER refresh again!!!! Patti Padgett

Asked by phreddefur 3 years ago

Last reply by FredMcD 3 years ago